Sheraton Hohhot Hotel

Very nice hotel. Would stay again.

Nothing.

Buffet breakfast is so tasty and the reception is so pleasant.

dusty and not clear window seeing. Please wash curtain

Very good a hotel and nice pool

Nothing

Breakfast was good

All day dining area were little cold

My 3 girls liked the hotel very much. For example swimming pool was so good

I stayed at this hotel and overall it was okay. The food was good, the staff were friendly, and the location and view were nice. The buffet and room were also good.

Be careful about the room light; there is a main switch. If someone turned it off previously, the lights are not working.

Was very clean

location was good and felt safe. walking distance to some shops and malls. free bottles of water on each floor and in the room. free souvenir camel soft toy upon check out. check in and check out was efficient. clean room and comfortable bed.

the hotel messaged to say that there would be a welcome fruit basket upon arrival but there wasn't.

Our stay at the Sheraton was excellent! The room surpassed our expectations, and the shower is absolutely incredible! My goodness, you felt refreshed and revived, ready to take on the day's adventures or to wind down at night. I have zero complaints! And yes, you do get the stuffed camel souvenir. Definitely worth the visit!

They're listed on Booking.com but don't respond to messages in booking.com app or emails via booking.com or the arrival arrangements request. Don't know why they list with Booking.com as they're uncontactable via booking.com app.

We arrived late and had to leave the next morning so choose the Sheraton as it was close to the train station. The bed was super comfy and the bathroom very clean. The room had a slight smell of stale smoke but not too bad. The breakfast had good options for westerners and coffee was pretty good

The staff didn't speak English so it was difficult to communicate. Luckily on of the guests helped us to arrange a taxi to the train station

The rooms are lovely.

Breakfast was reasonable. Coffee was lukewarm straight out of the machine. Not much choice for non Chinese customers.

The size of the room

Internet connection was bad and the breakfast wasn’t great.

it has comfortable n clean room

the food were not available

The drain in the shower was choked and the bathroom was flooded on our first night there. The plumber came very fast to clear it. However, when we requested for room service to clean the shower floor, the cleaner was very reluctant to clean up the mess. She kept on saying that there's nothing to clean. The hotel would need to counsel this cleaner. The telephone was also broken and was unable to contact the front desk. I had to use the booking app to contact. The air cond was making loud noise in the middle of the night. When i feedbacked to the front desk the next morning, it was fixed. Good job. Curtain was torn. Stains on table. Another drain hole was choked in our last night there, causing the bathroom to flood partially. Service staff was good, except that one cleaner. Aged facilities that need to look into.

The room and the breakfast was perfect! The staff was really attentive (even though they spoke only very little English), we could even stay a bit longer in the room than checkout time.

The best hotel breakfast we have ever had.

Breakfast was great. Hotel location is great. People are friendly and service oriented.

Cleanliness was insufficient, especially the floor (carpet), bathroom sink, mirror, wall etc.

The facilities are dated and unclean. People smoke in the hallways and room reek of the smell.

Staff at the hotel did not speak English. It was bit challenging to communicate with them.

It was very shot time to tell about it.

It was smelling tobacco little bit when I did shut down room air condition. Also it was smelling in lobby area.

Staff were extremely helpful

Every thing was great. As with most things, it is the people that make it great

Lack of hot-tub as described in room description on Booking

All good

None

Staff was very nice

Not clean

Italian cusine in the 2nd floor.

Location was quite isolated and hard to catch taxi.

Everything was fine facilities wise except for my 500 yuan deposit which has not been returned at this moment in time. Yours hopefully, Pat.

This was far better than I had hope for, will stay here again.

good

Room is clean

But no one speak english

The location was good and the facilities were new. We enjoyed the swimming pool. The swimming pool staff were really friendly, we didn't have a swim cap and no cash in our pocket either. But the staff lent us a swim cap. Thank you for borrowing the cap.

Had some problem in front office, charged us less and then blocked the door lock system. But their problem solving was good. Had apologized, treated us so well, overall we enjoyed to staying. Next time will come for sure.

Ottimo hotel in Hohhot downtown. Oltre alla validità della struttura, la gentilezza e la professionalità del personale a tutti i livelli ne fanno i punti di forza.

Its location is excellent and staff are friendly specially thanks to Robert who helped us a lot.

Daily cleaning is not good enough and not good enough customized service. There were 3 of us including my 11 year old brother but there were not stuffs such as slippers and toothbrush for him.

Pretty cold and unfriendly at check-in, dirty swimming pool, unfriendly massage receptionist, rich breakfast buffet but average food quality. basically and almost nobody speaking one word or English at least at front desk… well,for 5-star hotel I would be expecting something different, so I changed hotel after first night and found a super nice cosy hotel in the city centre… pity for such a big hotel name!

Love that they have BBQ 烧烤 on site in the summers in their garden.

breakfast

gym, pool, comfortable

none

Comparing with other hotel, the location of this hotel have more quiet space, I really enjoy this. On the ground floor, buffet is good,to be honest, I think the breakfeast is more yammy than others times food. Staffs are kindness, reception staff specially more welcoming. They help me a lot and give some suggestion for tavelling. Really appreciate for all the help. Recommanding this amazing hotel.

Swimming pool is unavailble, hoping next time I could enjoy it.

Beautiful hotel and I had a wonderful stay.

很不错的选择，服务也很好！

地點很好，非常近火車站，離商圈也不遠，打個車十幾分鐘就到。 大堂挺美的，但房間裏沒有梳妝鏡子在梳妝桌有點兒不方便。

Rooms are ok, even if clearly not super new. For Inner Mongolia standards, for sure a good experience. Cleanliness is very good. Staff not sufficient, no spoken English, but especially little helpfulness (I do speak some Mandarin, but still no relevant suggestions to give on restaurants, sights, etc.). Restaurants/breakfast ok.

the hotel doesn't have hot water, service is not at the level of Sheraton. not recommended.

Bra hotell i centrala Hohhot. Gångavstånd till shopping. Mycket svårt att göra sig förstådd på engelska men det mesta löstes med tecken istället. Några i personalen kunde lite engelska. Mycket bra standard. Hårda sängar, vilket jag tror är vanligt i Kina. Frukosten mest kinesisk men fanns bacon och ägg, samt espresso om man fick rätt hjälp. Mycket hjälpsam personal.

Hotel room is big and comfortable Hotel swimming pool staff is a bit rude and impolite with giving instruction Pool was poorly finished with sharp corner signage in the pool

I stayed in the hotel for 3 nights,and killed at least 3 mosquitoes each night. I suspected that there was a mosquito net in the room. It was a terrible experience. I simply could not get enough sleep because of the mosquito. This does not suppose to happen on a 5-star hotel like Sheraton. In fact, it is 4am now, I am waiting for the mosquito to come, I have been fighting with them since 2am. I will never come back again.

ロケーションも良いし部屋も広いし ただしフロントの対応良くないです、仕事をしながらスタッフ同士で世間話をしたり、並んでるお客様の順番も聞かずに、適当に対応をしている、レベル低すぎわ

房間很舊, 特別是廁所, 有水漬, 雲石邊的膠裂開有污垢。 房間沒有冷氣, 調到冷風16度, 房間還是28度, 而且非常嘈, 晚上完全睡不好。 到了早上八點多開始, 就不斷有人沒有經過同意進入房間,第一次是問我要不要打掃, 再來是有沒有衣服要洗, 11點就進來問什麼時候要退房, 直到我發火叫他不要再進來了他才沒有再進來, 非常可怕。退房時跟前台反映, 也只得到一句不好意思就不了了之。 最後, 過了幾天發現, 酒店在我信用卡扣掉467元人民幣, 我是5月7號入住的, 我經過hotels.com聯繫酒店, 但酒店到現在還沒有回復。

Starwood really needs to get their quality control staff on site asap because the Chinese idea of maintenance and upkeep is vastly different than the rest of the world. In other words, "people don't do what you expect, they do what you inspect". While still a Starwood property, it's slipping fast with regards to basic upkeep of details. The staff were exceptionally nice however. My biggest beef was with the AC settings. For some reason, China has issues with AC and determines what people should set their AC to. If you are lucky, you can get it down to 24 celcius - this Sheraton was NO different in the four rooms I used.

I stayed for a week on business and this hotel can compare with any high class hotel across the globe, great service, comfort and accommodations

Had to call maintenance due to the shower handle being stuck. No hot water. Room interior was about 15+ years old.

I stayed at the Sheraton while in Hohhot on business. Great hotel and great service.

Reception staff cant explain themselves in english for standard procederes.

it is very nice, clean and comfort, it is perfect place to stay if nothing to do in such cold winter time.