Travelers Suites Orange Cartagena

Super bueno el hotel muy Limpio, super buenas las instalaciones

Muy buena estancia. Un aspecto por mejorar es el desayuno, no hay variedad y el salón es muy pequeño. De resto, excelente todo (instalaciones, limpieza, ubicación, comodidad)

The kitchen in my apartment never worked, i notified the office and they didnt do anything about it. We rented 3 apartments and all of them had different issues. The elevators had some issues as well and just one was working.

Unlike a hotel,,these Aparta-Hotels come with a real kitchen including dishes, utensils, hardware, pams, coffee maker. Very clean, free breakfast great service. Beach is 2 blocks away. Fine dining and stores are 8 blocks away. Very safe neighborhood. People walk outside with their dogs, bikes and roller blades. Yes, I would stay there again.

Un lugar tranquilo fuera de todos los turitas

The management located in the garage of the hotel was all about money and not about delivering good customer service. We reserved a five day stay online on Expedia and was given the option to pay at the hotel upon check in. We paid for five days at the hotel when we checked in. The managers (there were two men in the office who said that they were managers) took our payment for five days and purposely did not mentioned that they would charge us for the previous day that we reserved but could not check in. We reserved for five days, Sunday check in and check out on Saturday but actually checked in on Monday. At the end, the managers said that we reserved but did not show on Sunday so we needed to pay for an extra day. We were charged for a Sunday stay but did not stay at the hotel on Sunday. Since we planned to stay for five days we were forced to pay for an additional day. We paid for six days but only stayed for five days. We were not told in advance or at check in of this additional day charge and was sent an email on the day before check out telling us that we had to check out immediately or had to pay an additional day to remain at the hotel. As a family with children, we were put in a difficult take it or leave it position and were taken advantage of. We were ripped off by the managers. As visitors from the US, We would not recommend this hotel to any American visitors to Columbia.

It was Located in a perfect location, easy to get to an from the airport, breakfast was basic but it was good, appliances are old but functional, it’s just a block away from a quiet beach.

Me parece muy buen lugar para hospedarse, lo recomiendo.

Muy bueno el apto

Amazing place to stay

Love this place, being there a couple times before. Easy checking in, staff is really nice and helpful.

Nice property Well located

Lo peor me cobraron el hospedaje sin tener disponibilidad. Pague y al llegar no tenían apartamentos tuve que rentar en otra parte y no me reembolsaron mi dinero

Muy buena ubicación y excelentes vistas, el precio a traves de expedia muy favorable

They give you no choice, but to wear a orange wristband for your entire stay and they charge you six thousand pesos per person for the wristbands, it says nowhere in the Expedia app when I booked online for the additional charges, The pool is a lot smaller than it looks in the photos, but nice view from the 20th floor…

Vi hadde eit fint opphald. Romslege leiligheter. LÅg litt langt frå gamlebyen og til butikk/kafeområdet, og sakna delvis ein respesjon å forhalda seg til. Flott med frukost, fint basseng (som var i minste laget). Kort veg til strand

Buena ubicación y los empleados son muy amables, también el desayuno es delicioso y en el piso 14 tienen una vista panorámica de la ciudad de Medellin. Good location and employee are so friendly also the breakfast are delicious and in the 14 floor have the panoramic view of the city of Medellin.

Bonito lugar

Check-in process was very slow and the office was inside the parkade which seemed a little shady. There was no soap in the bathrooms which kept us from showering properly.

Es un lugar tranquilo y familiar. Al momento del check in es demorado y no se hace directamente en el lobby. El desayuno estuvo deli. Yo fui por tema laboral y siento que el espacio es muy grande y no tiene oferta de room service si uno llega en horas de la noche. El lugar más cerca para ir a comer es a 5 minutos en carro.

Muy buena opción, puesto que tienes un apartamento para tu disposición, pero te dan desayuno. Algo por mejorar es que las instalaciones se están deteriorando y no se ve que les hagan mantenimiento.

The only bad thing is they charge for “bands” to walk around the building

Muy linda la vista, el lugar! Me encantó

Beautiful location

The apartment and view was amazing. We loved the location. I gave it a 4 star because of the lack of amenities. The pool was small, only had 4 lounge chairs, dining area small, breakfast variety not the greatest, and the elevator was small so wait time to the 20th floor (where pool and breakfast located) was long.

Good location. Fully load kitchen for cooking. Very clean. Great balcony.

No nos permitieron usar la lavadora y la secadora aún el apto teniendo disponible y fue una de las razones por las que reservamos.

Apartamento bem localizado e moderno mas precisando de manutenção... limpeza.ruim quando chegamos e.com muitos cabelos por todo o apartamento. Roupa de cama nao parecia cheirosa

Excelente

The manager cancelled my reservation because was overbooked incorrectly Terrible reception services

Excellent and quiet place

Good

Comodo, seguro y cerca de varios lugares

Todo muy bien, excepto el drenaje de la ducha tapado.

Muy amables todos los del staff, la suite super linda, amplia y cómoda, hizo de nuestra estadía algo muy agradable

Apartment has many maintenance issues that could be solved Sheets and mattresses were not comfortable at all

The scenery, the location, the hospitality. A wonderful place to stay

Good Location. Good value for 2 bedroom with patio; good breakfast.

The apartment was exactly as seen in the photos. Staff was very helpful. Only problem was lack of hot water

Overall property experience was above average my only disappointment was the breakfast that was included in our stay was less than average. It was the same things everyday no variety wuth options. It was just eggs and toast and it was served like that everyday. It would have beem nive to have options like hashbrowns or some kind of potatoe to compliment the dish. And the last disappointment was the pool. At 6 pm the pool closes i thought this was ridiculous to early for any pool to close. Guests are just getting comfortable then they tell you to leave.

Apartment fully equipped; pool is on the roof with a beautiful view around

Excelente muy amables

Excelente hotel. El apartamento muy amplio y cómodo. Dos habitaciones, camas cómodas. El Balcón y la vista al mar espectacular. Playas lindas y tranquilas. Desayuno delicioso. Buen servicio.

Es un lugar tranquilo y seguro

Spend 4 days with my family and we ha pleasant time, nice and friendly people working there.

Only thing going for this property is the size, it is spacious, everything else? Well read below. 1) no hot water, told the reception, they said ok. As is thanks for letting them know and that's it. 2) dust, hair and everything else below all furniture 3) somehow room service comes and take the towels away! Have to go down everytime to get towels. 4) to service what's so every, had to take my 7 bags luggage up by myself. 5) one roach in the bathroom. 6) outdoor cheap and broken furniture is used inside the apartment. 7) have to walk through a parking to speak with the managment office. They are rude, the managment is. The staff such as breakfast and laundry, they are very kind. Tried to simplify it as much as possible.

El edificio está bien ubicado. Pero el servicio es pésimo. Estuvimos hospedados 5 días y durante los 5 días pedimos que nos solucionen el agua caliente que no funcionaba y nunca lo hicieron. Las sábanas estuvieron sucias y manchadas. El desayuno que ofrecen es muy malo y con poca variedad. Finalmente llamamos a reportar que alguien que había ingresado al departamento cuando nosotros no estábamos pero nadie hizo absolutamente nada. El servicio es pésimo.

Excelentes, nos gusto mucho, pero del baño que estaba afuera de la habitación salía un olor, no tenía las toallas. La joven que nos atendió fue un poco atenta.

Great property! Friendly staff.

I loved having a whole apartment. the office is located in the parking garage, which i wish i had known when i got there, while i was there the key card reader battery died so i had to keep going down to get a key to get in and return it back to the office, and also one of the elevators stopped working so it was only one for everyone. but i loved the location and walking to the beach was about 5 minutes! there is a store across the street as well that carries everything you could need so that was super helpful, the breakfast was small, so we decided to just cook ourselves in the apartment

No tuvimos TV durante nuestra estancia.

Very large 2 bedrooms, 2 bath apartment, large kitchen, big balcony with access from master bedroom and living-room. The mattress was a little bit hard for me. Breakfast has limited choices. Biggest drawback is beside a small supermarket across the street no restaurants or anythings else until Boccagrande few blocks away (15 mn walk) Safe and quiet area.

Lovely place to see. Views are breathtaking.

La propiedad es muy linda, el personal muy amable, la playa es bonita y tranquila

Exceeded expectations

Safe and very friendly. Exactly as advertised

El ubicacion del edificio y el apartamento muy bonito lo que no me gusto fue que la recepcionista no me dijo que el mini bar no estaba incluido y nosotros consumimos las cosas que estaban en la refri y no habia ningun letrero que dijera que se pagaba por tomar los refrescos del minibar

Excelente la limpieza, la atención de todo el personal, el desayuno y uno se siente como en casa. Tienen estacionamiento sin costo y pudimos dejar el vehículo dos días para ir a Isla Grande (tb sin costo). Tiene de bueno que queda a 150 mts de playa de Castillo Grande que es la que más me gustó. Los departamentos son grandes y cómodos

Lugar confortable, seguro, cerca de la zona turística

Siempre que vamos nos va bien y los espacios en los apartamentos son amplios y cómodos, está ubicado a una calle de la playa de castillo grande que es la mejor en el momento porque las de Bocagrande están siendo intervenidas por la alcaldia lo que las hace incómodas temporalmente.

Falling apart. No hot water none. Shower handle fell off no water for half day. In room safe never opened without maintenance assistance. Nothing on tv. Charged for cleaning. Minimal towels

Apartment smells bad during the morning hours

Excelente

The property made me pay the full amount in cash, again, they said orbitz never paid them. I showed them proof at check in and they said if i did not have proof from the bank i needed to pay again. I felt taken advantage of and still have not been refunded.

No hot water most of the time. Really nice area. Quiet place.

😍 wow i love this hotel..simple beautiful...my family enjoy every single day..just from the morning with super breakfast to the sunset...nice view from the top building cartegena is top place for real, castillo grande safe place thank mr Rafael and his crew super professional people.

All was great!

Rafael in the office helped us a lot, he is so kind and understanding. We dont speak Spanish and had hard time confirming our activities and Rafael apoke to them amd used his cellphone to communicate to us. He also made contacts for our Covid test since it was Holy week and clinics were close but everything was possible with fhe help of Rafael. Of course, dining and security were great. Thank you so much.

Some floors are under construction and the rooms number are not showing.

The view was great and the apartment comfortable

Muy buena atencion y excelente ubicación!

Este fue un excelente lugar con todas las comodidades y un servicio genial.

I stayed in the Travelers Cartagena suites with a friend for some relaxation. The room is average, has everything you need but is nothing special. The TV/cable box setup was confusing at first, but it worked. The water pressure and hot water were not very good. The main issue though is customer service and communication. I had requests throughout my stay but many were ignored and not addressed by the office staff. The telephone in our room did not work. I asked about a few tours and local spots but they either didn’t know about them or didn’t care to find out. I asked for hand soap and body soap MULTIPLE times since our room wasn’t stocked, but never received any. After a few days I gave up and went out to buy it myself. It felt like asking the staff for anything extra for your stay was too much for them to handle. The breakfast was ok. And the location and view from the apartment are nice. The cleaning staff are also very nice. But for some reason the front office staff are not very hospitable or responsible. Overall this spot needs to work on proper customer service and communication. If you find another more established place for your stay, go that route!

Close to the beach, shopping centers and down town

The manager was rude, I thought that my credit card was already charged by travelocity, and the manager said I had to pay there. That would have been fine, except he didn't even take the time to explain anything. He was just rude, and brushed us off.

Great Place and very kind and warm service !!! We will come again OF COURSE

clean spacious, great quiet location.

Clean rooms. Incredible view. Incredible staff. Very friendly!

Personal do not speak English. Pool is small. Apartment is very nice. Hot water most of the time. Parking is free.

Wanted to stay near the city to attend couple of meetings but unfortunately I arrived late to the hotel and they did not have room service available.

This was my wife and I first stay in Cartagena and Travelers Suites Orange Cartagena was the best option that I could have possibly chosen. Location was clean, safe, and the view from the apartments was breath taking. I even enjoyed the morning breakfast and I am not a breakfast person. The location is just about 10 to 15 minutes give or take from the Airport. The cost of a taxi should run you about $10 to $ 12 dollars. Travel from the hotel to Centro is only about $ 5 dollars. We will be back in December. I am ready.

i usually never comment my stay in any hotel but this time the experience was so bad that i need to inform the other travellers.the room they given to us was much smaller than the studio room we hire in the same hotel 2 years.This room was at 5th floor very noisy and surely not clean. we copmplained in the office but they say that the other stay was simply lucky to get an upgrade that was not available this time but it was not true at all as thsi time and also the other time the hotel was empty.the hot water was the same temeprature of the cold water. I complained with the staff they say they'll fix it but they never did.the wifi in the room #501 was not working at all and when i complain they given me the password for the room #601 but the signal was very weak .I was aware that on sunday they'll not celan and make the room but i was sure they at least change the towels but even this they did not do it and we used the same towels 3 days as it was a week end stay.....horribleBut the most incredible experience it is the attitude of the staff at the office reception that say to me that as the room was for me too small and nto confirtable at all i was free to leave the hotel and they'll charge me only for the first night trough expedia...amazing i never see such negative behaviour form any staff in the world.I strongly suggest to not stay in this Hotel as fort hte price of the studio apartment we paid there are a lot of better options in Cartagena.

very satisfied with the hotel/condo, far superior to our initial night spent at the millenium (and half the price).

This is a highrise building with condominiums for rent. The building is modern, about 20 floors high, 24-hour security. The staff and security are very friendly. The condominiums are small but beautiful and well equipped consisting of a kitchen, living room, two bathrooms, bedrooms with floor to ceiling windows and balcony. The city and ocean views are amazing from the 16th floor. The kitchen has a fridge, stove, microwave, blender, and cooking utensils. The only negative may be the location. It is in a residential area. About 15 min walking from The tourist area and restaurants. However, there is a local bus that pases on the corner that for cheap will take you to the tourist area. Also a cab can be taken. There is a park and a beach just two blocks away.