Sheraton Wuxi Binhu Hotel

The staff were all wonderful!

The building was out of date, I had water damage in my room that was fixed in a very patchy way, and the air conditioning was warm air?

Fair price

It’s a bit old and need some renovation. Specially the pool area did not meet stabdards.

所々に古さを感じるが、清潔に保たれている。 ワンダプラザが近いため、食事や簡単な買い物も便利。

トイレにウォシュレットがない

Good

Staff are really nice and go out of their way to listen but there are too many issues with the hotel: cigarette but, hairs and a used plastic toothpick in the elevator was one of the first things we saw. I respect that they recycle slippers but ours were threadbare and had some on else’s hair in them. Air conditioning in the room just didn’t work. The room was completely stifling and it actually felt hard to breathe at times. The Executive Lounge is run by people who don’t understand Marriott standards when it comes to providing stocked up drinks and glasses and there are no non Chinese food options and no Executive Lounge at breakfast. Finally, this is not the hotel’s fault but guests were smoking inside the property including at breakfast. The staff asked them to stop and looked after us extremely well but there is just too much wrong for me to be able to recommend this property as a Bonvoy Titanium Elite member. I want to stress again how nice we found the staff’s attitude.

Nothing to mention

The room smelt of mould

na

GOOD

BREAKFAST FOR VEGETARIAN IS NOT EXCITED

Beautiful foyer and modern deco. Staffs were lovely and helpful. Room service was excellent and prompt.

We will definitely consider coming back in the future

Overall okay

Overall Good

Overall very good

Todo muy bien

地鐵出口就是洒店，步行用餐購物非常方便。 洒店的管理良好，員工服務良好。 面向惠山景觀開闊。

during the stay, the room clean weren't done property. not as clean as the 1st day checked in.

Breakfast is really good, everything is great

Very welcoming and friendly reception. Various choices at breakfast. Located right next to the metro station. Room with a bathtub was big.

Rooms are clean but the staff has limited English and can help with tourist recommendations, ie restaurants, tours, etc

My room is stinky and noisy. There is a machine turning on all day. Food smell all around my room. Disastrous. Using the brand Sheraton doesnt mean quality. The restaurant does not have much food available. Have 4 bottles of black pepper but no salt. Black pepper only 10% filled. It is very impolite to ask us to pay at the start of the main course and I had to turn down. This was annoying and I expect better for a 5* hotel. Terrible experience. Staff training is needed.

여러번 묵었던 호텔이라 별 다른 느낌은 안 들지만, 리모델링 할 때 되지 않았나 싶습니다. 가격 대비 그닥...

隣にショッピングモールもあり 生活が楽でした ホテルも高級感バッチリ 良かったです

객실 리모델링 할 때가 될 것 같네요

スタッフ対応がよく満足です。温水便座があればなおさら良いです。

Hotel already quite old but in good location. Suites are nice and big. Main negative point is the service and the lounge. Food not marriott standard, service unacceptable unfriendly. If you look for a good marriott hotel do not use this hotel.

This Sheraton is close to metro station. Has the standard amenities you expect from Sheraton. The pool water temperature was perfect and sauna on site was just an added bonus. Front desk staff was friendly to Bonvoy member.

Breakfast was terrible again- I have tried breakfast several times now and each time the selections are COLD. It does not matter what time you arrive 7,8,9 am American situation. Service inside breakfast marginal at best. My photo each item COLD. Otherwise hotel, room, check in/out, location all good.

Stayed here for two weeks during my visit to Wuxi. The first thing you will see on entering the hotel is the grand foyer with enormous chandelier that will leave you wondering how it is possible. The overall comfort and service at the hotel is decent. Communication is a little difficult but they will do their best to help you. There is also a mall conveniently located just outside the hotel.

This hotel is my choice of stay whenever I come to Wuxi. I like the comfort of the room, good breakfast spread, and friendly staff. Good value for the price I pay.

I’ve been coming here for a couple years now. I am a titanium elite member. Only until recently did they acknowledge my Marriott status. After finally getting access to the lounge on the 26th floor I was disappointed. I like to relax and get some work done after hours with a drink or two yet they do a terrible job of keeping their beverages stocked. Very few beer options, liquor bottles were mostly empty but with no beverages to mix with. I did finally get a non-smoking room on the top floor which didn’t smell. The smoking rooms do very much smell like an ash tray. As many other reviews have stated, the HVAC doesn’t seem to work. I have yet to be in a room that keeps the room at a comfortable temperature. “Open the windows they say”, um...no. This is Wuxi, I’d rather keep the smog outside. Most of the employees are friendly and helpful. I can’t say all but most. I think the breakfast and restaurant on the first floor is good. They have an Indian cook who cooks well. I have not had a meal that I didn’t like. I only had buffet for breakfast. The hotel is about a 15 minute taxi from the railway station and about 25rmb. Nice location next to the mall & metro station. It’s not downtown but close enough. I continue to stay here because it is the closest Marriott to work. If they could fix the hvac and do a better job in the executive lounge I’d be a happy camper.

My stay was comfortable and beat due to location and easy to subway and RR station. Also optional shopping and near by coffee.

It's a first class place to stay in Wuxi!

The hotel is close to the metro station. Easy to arrive. The exhaust fan didn't work, need to call the staff the fix it.

I’m writing to share my dreadful experience while staying at the Sheraton Wuxi Binhu property on April 5th, 2019. As this stay was booked on my behalf, understand I was not able to apply my Bonvoy membership. Regardless, this type of lackluster service is unacceptable for any client-type bearing elite status or not. Referring to my stay confirmation, clearly my room type is non-smoking. However, I was placed in a smoking room. After washing up, I realizing the abominable odor, and air condition unable to provide cooling temperature, I requested to switch room. I was placed in a non-smoking room and I quickly went to sleep as I have an early morning meeting. At the moment, the room temperature was at 24 degrees Celsius, and I lowered the thermometer to 20 degrees. Thereafter, two hours from my initial adjustment, the temperature remained at 24 degrees and I was unable to sleep due to the room being too hot and humid. I called the front desk requesting facilities to check on the air condition. The front desk sent over a technician, who told me to open the window instead. Flabbergasted, I requested him to check the air condition as I don’t believe opening the window will solve the issue (considering the AQI was at an alarming 163-I’d breathing toxic air). The technician did a brief checkup and told me it’s now fixed and proceeded to open the window. It is now 2:30AM, and I’m exhausted from my commute. The temperature dropped a mere 1 degree and I no longer have the energy to pursue any further objections. All in all, I was unable to sleep the entire night causing me extreme fatigue the following day. As a loyalty member, I hold Marriott to its highest standards. This is unacceptable for any client staying at Marriott properties.

I’ve had a short stay during a business trip at this hotel. The loudspeakers that greet you upon arrival outside and inside the vast lobby are refreshingly amusing. The rooms are clean and with the amenities you’d expect with a functional 5* class hotel.

I have been here at least 4 times and I highly recommend it for your visit too because the food and the staff are very nice. If you need anything like place to visit they help you with the taxi and make sure you get to your destination :) Recommended

I was here for 3 days on business visit. The check in was very smooth and the room very comfortable. Met the Sheraton standard.. However the breakfast area seems to be under pressure... when I got up to get some more food, on my return I find that my table was cleared... all plates removed, full cup coffee off .. worst my medicines, tablets taken and dumped..!!!! I made a complaint and the reply was - we have trainees working and he must have cleared..!!! This surely is not Sheraton standard... Ms. Joan Yang walked in and tried to control the situation.. but I had already lost my daily dose of medicine, which I carried counted for each day out... One of those days... The rest of the stay was good and location next to a Mall, very convenient. The Line 2 metro station was 3 minutes walking distance. So good location and good rooms.. lacking in some service area...

Excellent location, condition and service. Breakfast buffet is one of best I have ever had in all hotels. It is next to a shopping mall with many food options. It is close to major tourist attractions, including Tihu and HuiShanGuZheng. It is not in the Wuxi downtown, but not far from it. Walking distance to subway station which takes to the train station. The hotel sent some one to buy train tickets for us, which is really nice. A nice hotel to stay for Wuxi.

Hotel room 5* Hotel 3* - smoking drives me crazy Service 5* Lounge ~ so so This hotel is wonderful. Their staffs are attentive and great service. Sometime, a bit of difficulty in communication but that's expected when a guest in foreign country. Can't expect the host to speak my language. The Chinese restaurant on site has some great dishes. The smoking ~ drives me but. People smoke everywhere and anywhere. The Chinese does not seem to care about 2nd hand smoke. One time a family with kids waiting elevator and this dude smokes, try to tell him but can't get the communication through. This hotel would be great if they limit smoke to certain floor only. Also, when exercise, you can smell smoke coming in from the hallway. Not a good thing when you breath hard. I had a no smoking room but there are ashtrays everywhere however room does not smell cigarette. Wish they will change their smoking policy.

Stayed in this hotel several times for business trip purposes, welcome and recognition of SPG platinum level never on expected level. Very disappointed customer relationship,there are definitely better Marriott Reward choices in and around Wuxi.

I have had the good fortune of being able to work in many different countries and have stayed in many hotels. My business travels have taken me to places such as: Israel, Italy, France, Germany, Sweden, England, Australia, Austria, New Zealand, Fiji, Indonesia, Argentina, Japan etc... Of all those countries and hotels visited I have NEVER been so pleased! The staff of the Wuxi Sheraton is an exceptional gem!!! The hotel facilities are incredibly clean and grand. But the gems are the people who are the staff that makes this hotel unlike any that I have ever visited! I think that the Sheraton in Wuxi is the best in THE WORLD... really do!

Very good hotel!

Wuxi is a place with many factories so pollution index always high, so opening the little window is not so appealing. Hence the guest should be enabled to select the ambient temperature of choice But not so in this Sheraton, where I am left gasping for breath in minimun 25 cel Apart from that mayor setback, smaller details as usual in room, insufficient coffee as usual, only two free mineral water, luke warm water spewing from shower head.. Positive side: good gym, with Technogym equipment, as always Sheraton Fitness is mojor reason stay at Sheratons in CN as the local CN hotels have no idea what a gym is. Staff friendly, good no-smoking policy, nice breakfast, great check in staff

The hotel is clean and nice. Very near a mall that has a great food court on third level. So there was plenty to chose from Location of hotel was perfect for us Our whole crew stayed there very nice

Our crew stayed here and everyone found it nice Great wifi Good taxi service and easy to get to from Airport

Beautiful, clean hotel, situated across the road from Wanda Plaza shopping centre and adjacent to a taxi rank. Visited the hotel for a wedding and stayed overnight before transferring back to Shanghai. The hotel staff happily purchased bullet train tickets for us and informed us of the trains we would need to take to reach Pudong airport, informing us that the tickets could be collected at 1700. When we went out for a walk at 1500, the concierge followed us outside to personally give us the tickets, it was quick and efficient service. Although not every employee speaks fluent english, they speak enough to get by, and try to assist you the best they can. There are employees that are fluent that can assist as well. Shout out to Jackie Wang the bell boy who delivered our bags so that we could immediately attend the wedding, fantastic service.

Location is very convenient as it is next to Wanda mall. Rooms are comfortable and food is good.

Very convenient location we arrived by metro (subway number 2) and walked to the hotel in two minutes. Front desk professional staff were excellent, especially Ms. Olivia Xu anticipated our needs and provided very value locate travel recommendations.

Great hotel, over my expectations, clean and silent. Confortable bed with clean linies, internet in the room is excellent, I used to connect every night with my company in Brazil and it worked properly everytime. Very good and clean bathroom with a rain shower and also a bathtube. Despite the dinner and breakfest a bit expensive it is not a problem once there are many other cheaper options in a few steps from there if you have limited budget. Great location, just cross the street to find the Wanda Plaza, a quite good mall and supermaket where you can find evething you need. Metro station is just at the front door and it can drives you directly to the donwtown in 10 minuts. Staff are friendly and kind, they don't measure efforts to attend your necessities always with a smile in their faces. Special and huge thanks to Sergio (food and beverage) and Lily (guest services) for their awesome support and kindness anytime I needed who made my days easier in China. Strongly recommended this hotel, sure I will be back in the next opportunity. Marcelo Rocha, Brazil

This a excellent hotel very well managed. staff speak English and well trained.

Great stay. Restaurant breakfast was great. And our shadow Lilly P was a great help with things in the hotel Looking forward to my return Lots of shopping and people watching nearby. Across the street from a large mall with many food options. The beds are very comfortable

The staff is exceptional. The rooms are spacious, a little dated though. The upstairs lounge is awesome. The staff there really takes care of you. The food after a week or so gets old. Not very many options. Luisa and her staff are great. The downstairs lounge is very comfortable. Sometimes a tad smoky from the smoking bar next door. We made friends with the staff there. Cassie and LiYa were a blast. Very energetic and always taking care of you.

Nice place.Staff is really taking care of guests. Lily Pedrazzini just made my stay beautiful and relaxing. Comfortable hotel in a nice environment. Thanks Lily and thanks to the Sheraton Binhu Wuxi. I will come back.

Very friendly people stays there for supporting anytime. Rooms in good stand and very clean, I would recommend this hotel for anybody who travels to Wi-Fi. Also, thanks to Lili for her great attention.

Hotel is nicely locate at Downtown, nice shopping center across the street within walking diatance. Hotel staff is extremely helpful. Expect to order an omelette, forget about it and the Chef will find you and bring it to you with pleasure. Or juggle between your carry-on, backpack and your to go coffee and you will find Miss Lilly offering her help. An extra hand to hold your cup of coffee. Little things that makes a difference. Will for sure come back in the future.

Sheraton Wuxi, China is a great hotel, which made me feel welcome to the local and convenient to the nearby shopping mall in a 3-min walk. The front desk was friendly and kind, my king size bedroom was clean and comfortable, the gym was decent with weights, the indoor pool with 25-m lap was adequate for me to swim laps in the morning, and the dish selection at cafeteria was plenty from western and eastern styles. I’ll definitely stay there again next time when I travel to Wuxi city.

Very comfortable room with nice space and comfortable bed.

we changed from 1 king bed to 2 beds without any issues and upgraded for free. The hotel stuff are very helpful taking care of our luggage and calling taxi. Great experience, nice hotel. Thank you

Good hotel with nice amenities, good choices of restaurants within the hotel, food quality could be a bit better, but overall a good experience.

No breakfast include cause little bit inconvenience

all good but no breakfast included

Pleasant and courteous staff at front desk and restaurants. Good speed at check in and checkout. We will use the this hotel more often as it is convenient to our location.

in our shower room there was a broken tile that was quite dangerous if you would step it on with bare foot. anyway after informed hotel management they immediately offered us another room

It was a great business trip. there has a big mall near hotel, so I could try local chinese food with cheap price. also Hotel reconmend me a cheap nice massage place near hotel was really awesome.

By U.S. standards, this is a very nice hotel at half the price of a nice hotel in the U.S. I was happy with my stay.

Great location. Would prefer Hotels.com offer breakfast which is common in China

This was my first trip to Wuxi. The hotel is in a good neighborhood, with a large shopping mall next door. Starbucks and many restaurants there. However, it is a little out of the way from the main attractions to Wuxi. Easy taxi ride though to anywhere. Also easy to get a taxi. I was pleased with the service. All staff were friendly and helpful. The room was comfortable and bed was good for China. The breakfast was quite good! However, not included in the hotel price. The condition of the hotel was good, but I believe it could use some updates. I would consider this hotel a solid 4 star. Overall, pleasant stay.

Value: Pricey; Service: Basic; Cleanliness: Pleasant; bar staff are lazy, food was not to the standard of other Sheraton Hotels. Location is very ordinary.

This hotel is everything that you would expect from a quality Sheridan Hotel. It is also located next to the Wanda Shopping Center, which has a wide verity of restaurants on the upper levels. Very convenient.

Great Hotel, Very clean. Staff was very helpful. Huge hotel.

It was very enjoyable

Totally enjoyed my 2 nights stay at the Sheraton. I will be back to do more cycling and this is the perfect hotel for a weekend getaway,

everything about the place is perfect good location service facilities upkeep of room staff totally satisfied,will stay there again soon

This is a very nice hotel with nice amenities and good location. Decor is nice. There were couple of main issues: 1) The hotel staff is not really clear on what comes with our rate. We ended paying more than we expected. 2) The room was very warm and we were not able to make the room cooler no matter what. 3) The swimming pool is nice but all patrons need to purchase and use swimming caps. They fear that hair will drop in the pool. This is the first time I ever had to wear a swimming cap in any pools (from public pools, to 5 star hotel pools worldwide). Otherwise I will definitely stay at this hotel next time.

GOOD HOTEL WILL BE THERE AGAIN

the attitude of a girl named bonnie from housekeeping was really bad.

This is a beautiful hotel in a beautiful city at an amazingly low rate. Truly a five star in every regard yet we paid three star rates. It is also right across the street from a major mall so everything that you might need is close by. The only potential issue for me was English. The staff had very limited English. Since I had a native Chinese speaker with me I did not have to test that but it may have been a problem. Otherwise it was a great hotel and a great experience.

there was no surprises other than a fabulaous hotel with great service