Harbour House Hotel

Good location.Great view.

Nice hotel, good restaurant

Loved the atmosphere of the Harbour Hotel! It was ckea

the balcony wasn’t like the picture. there were so old different chairs

Property was great. A little slow at check in but otherwise really nice stay.

Fact that they have the breakfasts buffet included,except they didn't open breakfasts for the duratio of.our stays.

Perfect to stay at if you want to walk into Ganges for the market or go kayaking from the harbour.

It was great. Small increase inconveniences like they did not have a hair dryer in the room or a clothes iron. When asked they could not provide an iron because they have only three and all were signed out. Overall it was good experience and I would go back.

We enjoyed the hotel a lot but the restaurant at the hotel isn’t good at all, though there are other great dining options near by, but one should make a reservation, especially if going on a weekend.

Service

For the price We would expect nicer No elevator. No safety hand rails in shower. Sheets were too tightly tucked and did not come up high enough. Extra blanket would have been nice Nice view unfortunately it was raining so did not use the deck.

Rating: ★☆☆☆☆ (1 out of 5) Title: Unwelcoming and Unprofessional – Would Not Recommend I booked Harbour House Hotel (Salt Spring Island) based on previous reviews, but had a very negative experience at check-in. The property felt deserted and lacked clear signage, creating confusion about whether it was even open. The front desk staff member was very unwelcoming, dismissive, and unprofessional—offering no assistance or basic hospitality. The atmosphere felt uncomfortable, rude, and unsafe, which led us to leave shortly after arriving. Based on my experience, I would not recommend this property to other travelers.

Very nice but Expensive

Good, clean hotel with convenient access to Ganges Village.

The area is good for staying

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I realy liked the quiet and clean room

Harbour House is in a great location. It is very quiet and staff are professional and helpful.

We chose this because of the high ratings on cleanliness. That’s of the utmost importance to us. Upon arrival, there were black hairs in the shower so it obviously wasn’t cleaned properly. They did come in and clean it right away. The next day, we came back to the room and the towels were changed but the bathroom floor was dirty (there was mud on the rolled up bath towel and it was still on the floor) AND the bed wasn’t made. I also left a gross stained pillow on the foot of the bed to be replaced. I had to speak to front desk and again they did come and rectify the situation. For the cost, the room should be immaculate and we were grossed out. Also, not q-tips, cotton pads or slippers. Having these simple items would be helpful and expected at this price point. The balcony was cute. Nice view. No noise disturbances but we would not stay at this property again.

Central location close to town and restaurants. Very nice lounge area to enjoy evenings. Personnel was very kind and helpful

Honestly, a fantastic hotel. Everything was wonderful, Staff were great, layout and appointments in the rooms were awesome, great location, will absolutely come back.

Great staff. Very friendly.

Very expensive but great rooms and view. There was one fellow at the front who was

Location was great! Walkable to Ganges. Great pub across the street. Restaurant on premises was good but didnt have some of the things on the menu, unfortunately.

The property was in a good location and had a great harbour view. Staff were very friendly and helpful.

Great location, lovely rooms, friendly staff.

The customer service of all staff particularly the rexeptioinst is excellent. We really enjoyed the stay

Great place

The staff was so friendly and helpful. The restaurant was great.

Excellent stay, staff was wonderful!

We came very early in the season and appeared initially to be the only occupants. We had some ongoing issues with the TV which was a shame. The view from the room was very good and the staff very responsive. To me, the place has a slightly clinical feel. So, making the place feel a little warmer would be to advantage

The location was convenient and the service was good.

The hotel was nice and had beautiful views, but we did not know the dining room was closed for the season. Our room was the first one beside the lobby (room 110) and all the noise from the lobby area bled through our bed wall (e.g. the lobby music, conversations, doors opening and closing and guests using the table and chairs on the other side of our bed wall. The hotel had board games for guests to use and the hot chocolate station with apples was a nice touch. Walkable to centre of Ganges.

It has a great view of the harbout

Great location, lovely hotel and terrific staff…particularly Chewy (sic?)

Great stay, the hotel provided lots of snacks and drinks. Really enjoyed the make your own hot chocolate station and the cookies.

Nice hotel, friendly staff, close to town. Would definitely stay again

Wished we would have been told the restaurant was closed. But awesome stay anyway as very close to other amenities.

Patio and harbour view

Great staff

No elevator. Staff was very nice

Lovely view of the harbor, close to town and wonderful accommodations.

Only a small, partial view from bottom floor, but great for our one night there. T.V. volume wouldn't go high enough for us to hear it, but that is our only complaint. Front service desk was very friendly and helpful!

Very modern and feeling relax as soon as I stepped into the lobby. Nice sea view from the room!

Great bedding and lots of pillows, nice details for guest likes flavoured water and drinks in lobby, apples, and cookies.

Fabulous views , walking distance to Ganges.

Catherine our host was absolutely amazing. Very accommodating and helpful. Hotel has beautiful view of harbour. Very pleased and will be back.

Great property, great location.

Front desk staff were extremely rude and not helpful. We felt that since we booked through Expedia and got a good deal they purposely delayed cleaning our vacant room and caused us alot of unneeded grief and hardship on us for an very important function.. Very negative and unsympathetic attitude...Beautiful location too bad such negative experience.

It was a very clean and nice hotel. However to expect guest to carry their luggage up a long staircase is unacceptable.

We loved our stay, very close to the city center that we were able to walk everywhere.

Unfriendly staff. Expensive for value.

Really like this place

Amazing!

It was fine but was advertised as a room with a view of “ The Farm” which was not correct. We saw a roof top and the parking lot

Really nice rooms. Great views and an easy walk into the market!!

All good

Beautiful property located right at the marina close to shopping and dining. Would definitely stay again

Exceptional service and great rooms.

The pictures on Expedia are misleading. I had a room that did not have a view and had windows placed high, so it was rather dark with no view unless I walked to the windows and looked at the parking lot. Wi-Fi does not work unless you give them your birthday and your email address. The hotel wasn’t busy, I am sure there were better rooms available. But only this Undesirable one listed on Expedia. The bright spot was the staff. Everyone at the front desk and the restaurant were very pleasant and eager to do anything they could to make my stay the best.

Great place to stay Very friendly staff Beautiful weather Right in the middle of everything Walking distance to all the nice places Very quiet at night Easy parking. Very good location

Lovely view of the harbour

Friendly staff, clean rooms, newly renovated, good restaurant and service.

Very relaxed stay and the hotel’s restaurant Woodley’s offers a splendid choice of delicious burgers!! Rooms are quite pricey though.

Close to everything, nice view. Would have liked our 4 rooms with the views of the water.

It was a very nice hotel with amazing service. It would’ve been nice to have a EV charger on site to charge overnight as we stayed.

Extremely overpriced for the room.

Overpriced and crappy internet.

There was a dildo left in my bathroom from the previous tenants pretty gross lol

Lovely place

Great location nice view

Strange odour

A nice clean and stylish hotel. Walking distance to town.

Expensive considering what the facility has

I was there for a short time, but it was lovely and relaxing.

The staff were great and very efficient.

Nice clean room and comfy bed. Having to carry everything up the stairs was a bother but staff always offered to help. A pity we could not get ocean facing rooms but it was still a nice place to stay.

Beautiful....

The restaurant was delicious and all the staff were very helpful! Great ac in the room too with comfy beds.

Hotel is like a business hotel, without the panache. Very functional. Pleasant and helpful staff. No view from our room, over the marina. Considering how much we paid, it was top dollar, this was not good value for money. It was a short walk to the marina, shops and restaurants which was good. Room was clean and beds were very comfortable.

The Harbour House in Ganges is a great place to stay! Amazing hospitality, all the staff were great, going above and beyond expectations. Thank you for helping to make our visit so special!

We enjoyed our stay and next time we’d prefer a room above the main floor

This was a beautifully renovated small hotel. Quality linens, pillows and fluffy robes. Spotless rooms. The staff was amazing. Chris went way beyond to ensure our stay was fabulous. The bed was so comfortable and you can walk to all the shops. Make sure to book a room with a patio. Preferably front hotel facing. They have cushioned patio sofa and coffee table. Had many small touches like a espresso machine, 4 pack of chocolate truffles and biscotti cookies left in the room. Housekeeping left a personal note with their favourite spot on the island. Ours mentioned Beddis Beach. We enjoyed several hours there. We will be back.

Didn’t like the platform bed, stubbed my toes. Would have liked an elevator although the gentleman who assisted in carrying the luggage was lovely

Great spot. People were super friendly. Chris @ front desk went out of his way to accommodate us. Worth the walk into town for better breakfast options.

Vry comfortable and excellent staff

Everything about this hotel was perfect. Amazing service. Beautiful renovated rooms. Highly recommend

The ocean view and the quiet surroundings

No elevator Poor coffee breakfast service late

Very friendly and awesome staff!!! Great Location and easy parking!!

no tea TV not working- needed technician to come in advertised as having a view - but no view either way to the harbour or orchard.

We had a room where the door wood not lock for our security. It took over an hour to fix and the maintenance man had to replace the entire lockset. Also both us and our friends in another room have cuts or bruises on our shins from the wood bed frames jutting out. They need to be recessed or replaced. Also you need an elevator. Everything else was fine.

Wonderful view of Harbor. Very friendly staff. We had a relaxing stay and would certainly stay again.

Immensely comfortable rooms, with not much else. Unconvinced I got value for money.

Much nicer than expected. Will be back

The hotel looked like it had been recently renovated. Was very nice and modern. The room was great and balcony lovely. A welcome bag was provided and we received cute treats in our room. Staff was more than efficient and friendly. Breakfast was excellent and do not hesitate to visit the pub that is across the road. It is called Moby's and we went twice!!

Convenient location, staff were friendly, unit was very clean.

Second time we’ve stayed here, had a great time once again!

great view of harbour

The photos of the room showed a couch. There was no couch. The balcony showed a lovely sectional lounge. Instead I got two run of the mill patio chairs and a bistro set with bird poop on the table I had to clean so I could have my dinner. False advertising and price gouging at $500 per night for a so called “deluxe” suite.. not. Shame on you Expedia, I should get a partial refund for this.