Parque España Residence Hotel

The rooms were great and the facilities were perfect!

Limited choices for the buffet

The staff

Rooms need refurb

A/c working half the time , no washing machine,charged $145 to do the laundry, kitchen sink over flowed and stuck the whole place up.

Location

The interior design and the staff

The pool

Love the apartment feel with a living room and dining.

Proximity to shops, restaurants, and leisure activities Responsiveness of the staff Rooms, while dated, are kept clean and cozy Amenities in the rooms are well maintained and replenished if needed

The cleanliness of the room

None

Location

It’s a bit dated.

The beds are comfy and the kitchen

The room tixtures are mostly outdated and looking okd already and needs some renovation.

Every time I vacation in Manila, I stay in Parque España. Conveniently located to many restaurants, Alabang Town Center Mall, Festival Mall, Molito Mall, Supermarkets, hospital. Clean and affordable with a great breakfast buffet and shuttle service. All the staff are helpful, professional and friendly. I feel safe staying here because there are guards at the entrance who are vigilant in checking all the guests that go in and out of the hotel.

The pool area is small. Able to swim laps but only if no one else in pool.

Good stay. Room service for dinners not great but breakfast were good.

The staff were attentive and friendly.

huge room with kitchen dining and living room really feel home. You can do everything, restaurant roof top pool, and gym. My only wish they have washing machine as the room is really like living in a condo.

The Orbits listing said “newly renovated” it is not. It’s old and run down. We asked to change rooms but the one they offered us was no better. Large unit and great location but needs renovation. The staff is excellent.

Staff are friendly and accomodating. A little bit disappointed with the overall look of the room, considering that it is supposed to be one of tge newly renovated rooms. The paint work and finishing are half completed.

Great for family gatherings

Great stay. Our family enjoyed the visit

Staff are very nice and friendly

Zero customer service, we've waited for almost an hour for just a burger and pasta. The F&B staff left us at the roof deck without anymore assistance after serving the late food. The food was serve cold already. The staff are not accommodating even the front desk.

Celebrating my Moms Birthday, amazing place and good accommodations

Parking on level one is scary— I almost hit my car in the wall—-Breakfast buffet is amazing! Will go back again next yr for my home vacation- love the 3 bedroom renovation! And love the sanitizing booth on every corner— keep it to make everyones safe- over all stay is GREAT!

Very nice and kind crew

Staffs are friendly and accommodating. Even gave additional 1 hour for check out since checking in process took more than half an hour. Breakfast and food are nice. Will consider to come back here.

The entire staff's friendliness and willingness to help made a HUGE DIFFERENCE. They were attentive, eager to assist and help to address needs and concerns. Their happy disposition in delivering their work makes this place a great way for your stay to even be even more worth for the memory. Thank you for your genuine warmth and hospitality! Truly Filipino!!!

Thank you it is an excellent place and I will return

It’s just very unusual to be charged with parking ticket for my colleague even as there were so much parking left and had informed that will just stay for until 9pm only due to we are too tired

We stayed in Parque España some time ago so it’s our first time back in about 2 years. It’s a dated structure but I always appreciated the generous space. This time, we upgraded ourselves to a renovated room. It didn’t disappoint. The design was simple and, most of all, very clean. Wish we could have stayed longer.

Everything is good and all the room is cleaned and nice

Good.

The staff was very professional and quick to respond to any issue we had. However, there were issues with ants and roaches. One large roach was found alive and another was found dead in the sheets. A pipe had also busted leaving a sewage scent even after the employee installed an ionizer. Other flies and mosquitos were also noticed. Options for food were decent. Prices to do laundry were ridiculously high. I probably will not ever stay there again.

The drainage is not good on the sink and in the bathroom. The A/C is quite old and can't really provide the ideal temperature. The whole unit was very spacious and the location is really nice.

Outstanding staff, helpful and knowledgeable! Location is great. Only complaint is the awful smell of the water in the shower/bathroom.

Pleasant staff and accessible to everything. However, everything that you ask extra you have to pay for, i.e., blanket, parking, which are free from other hotels. The room that I normally book (same price range) became smaller and they charged me almost 50% more for an upgrade per night.

Very relaxing, swimming pool could be bigger. Staff are amazing.

It was an excellent stay... I am sure I will stay there again.

budget friendly

I used to call this “Poor Man’s Ascott” compared to the more popular Ascott Hotel in Makati. Awesome staff and service but they have let the rooms deteriorate, i.e., spaces where removed appliances used to be were left exposed, untidy and annoying eyesore. Great location but you get what you pay for in terms of facility as well as the types of clientele - loud, inconsiderate, party animlas that go past 2:00 AM.

I had to request for them to fix the water, only hot water was coming out. The dining ware set in the cupboard was dirty, the guy who fixed the faucet said he would request housekeeping to change it but nobody came.

The property has two rooms + ample living space bonus is the extra bathroom & kitchen.

The location is very good if you want some peace and relaxation. It is within a city but has the suburbian feeling. The property is close by to at least two big malls with a huge selection of restaurants and different shops and cinemas. It is not too far from the airport which would only take ~ 20 minutes via the skyway/ overground motorway. However, since the building is ~20 years old, the rooms need updating e.g. new beds, sofas, kitchen units, cupboards, clothes cabinet. It would also be a bonus if there is a clothes washer/ dryer installed which is useful for long staying guests. The staff were nice more particularly those in the housekeeping and security/ shuttle departments. Breakfast is good overall for pinoy tastebuds.

An ok location if you need some work in prnq / Alabang area. While the apt. is very big it is complete outdated. Aircon is noisy, internet is mess. have car park on site have mall cross the street for food

Christian was great ! He was assigned at the front desk.. transport and housekeeping were great too!

Location, unit features (i paid for an upgrade room), proximity to commercial stores akd restaurants. The unit itself was very good. Had most everything, except maybe for avalable wine glasses.

Cons: 1. Room aircon issue 2. Room maintenance is poor 3. Only 1 chair inside the room 3. Cable tv/box poorly placed Pros: 1. Comfortable bed 2. Kitchen is ok

The key card they gave wouldnt open the door.called up concierge to fix it up,it took so long for the maintenance to open the door so i decided to go down for them to update the keycard

GREAT location, excellent staff! That's a good start for any hotel. Room, is nice, with a living room, sofa, nice TV, nice kitchen. Negatives: I've stayed there 3 times and this will probably be the last. Their showers never have hot water more than about 30-seconds, before it turns lukewarm at best. Not one time, in a total of about 30 days, have I ever had a "hot shower". I have asked them a number of times to fix it but they do not. VERY bad shower this time (I should have asked for a room change). It was raised, and I literally had to climb up two steps, with little to hold onto, in order to step down into the shower. It would be so easy for someone to fall and hurt themselves badly. Why would this place even have a shower like that? It's crazy bad. Overall, it has a great location in Alabang, close to the Festival and Town Center Malls, and the Commerce Mall is right across the street. That's the best thing this hotel has going for it. Location

Hotel was clean and all staff friendly. In the financial district so felt safe at all times although seeing armoured vehicles and police with shotguns is a cultural change from England! HUGE shopping centre nearby called Landmark (they call it the festival) and another a little further away but no more than 5 minutes. Just about to have a refurb when we got there but disruption was minimal. The rooftop pool was heavenly (quite literally at 20 floors up!) and all drinks and cocktails were brought to the poolside. Prices were very reasonable and i recommend the peanut butter cocktail they serve as it weird but tasty! Breakfast was fully covered with something for everyone and eating out is very cheap. Room service was fast and TV channels were reasonable considering. Opposite the hotel is the Commerce Center Alabang with some restaurants (highly recommend Akrotiri as the manager is english and they sell London Pride Bitter!!!!!) the cinema was good (watched the Nun) and the massage parlour was excellent service and price. The only two negatives are that we were overlooked for morning room clean twice so had to physically go and ask for that to be done and while the free hotel shuttle service would take you anywhere, getting picked up was impossible (we never achieved it) due to the language barrier but taxis were cheap. Finally i would say that the large illuminated sign name of the hotel isn't working so make sure you get a taxi from the airport with the EXACT address.

Nice hotel, closed to shopping areas and easy access in and out to the city and away to the city.

Location was excellent easy walk to 2 large malls lots of 24hr food. Room was well equipped with kitchen grocery less then a block away. Only had one staff member who has repeatedly made me feel unwelcome every one else has been more than welcoming

I believe the staff was friendly and would do anything to make the guests feel comfortable. Great staff! The AC units in the bedrooms were fine but the AC unit for living, dining and kitchen area was undersized and never really cooled that area down.

It's a perfect location for being in Alabang with the Festival Mall and the Town Center Mall both on the same street about 1/4 mile in either direction. The hotel is not super high level, but comfortable. The biggest issue was a lack of hot water in the shower for more than a couple of minutes, then it goes lukewarm at best.

Since 2011, I tried to vacation yearly in my birth country! Parque Espana was still only a year or two when it was recommended to me by a friend! I love the home environment of it with different spacious parts of a living room, dining room, kitchen, bathroom/shower/tub and at times an open laundry area. I enjoyed entertaining my guests here because there’s a restaurant Bistro del Cielo on the rooftop and a swimming pool and fitness center! There is also a Room Service whenever you get hungry. I had Boodle Fight parties with my High School classmates which was so delicious! Right before I left I had a Despedida Boodle Fight party with my family. There is a shuttle for free to take you to nearby malls like Alabang Town Center, Festval Mall, Asian Hospital anc to the Airport! The Reception Staff are so nice to arrange a cab if I was traveling at a distance like to Manila Mall of Asia or Makati area. The can they arranged are safe with reasonable prices. I love the clean and safe environment of this hotel in Alabang! My husband and I enjoyed walking in the neighborhood. There are plenty of restaurants and bars and movie theaters across and near the hotel. What I love the most here is the professionalism, friendliness and helpfulness of the staff. I will stay here again next time I am in the Philippines!

It needs to install stainless steel bar in the shower for safety of their customers, there's a mold build up in the shower room that needs to be inspected. These are all for the safety of their customers.

Staff are friendly and always smilling. Recomend to all.

I love Parque Espana! This is my type of Hotel whenever I am away from home on vacation, especially in the Philippines. I love staying here because of the amenities...like internet, Shuttle to nearby area, restaurants and room service, the spacious style wherein there is a separate living room, large kitchen, bathroom, dining room just like a home. I can entertain visitors comfortably. Beautiful and convenient location. I feel safe in Parque! I enjoy my stay every time I stay here. Friendly and professional staff. There’s parking space. I will always recommend this hotel to my friends and relatives. Thank you.

The staff are the gems of this place. Our stay was comfortable and enjoyable. The location of the restaurant is at the penthouse. My 80-year old sister was not able to negotiate the 2 flight of stairs after one attempt. We ended up ordering room-service and/or buying food outside. I like it that the shuttle service is available to take us to the mall and back.

I booked one bedroom and my sister booked a 3 bedroom. The location is great, close to grocery and restaurants and walking distance to a mall. Both units were clean and fully equipped. Issues: - wifi was too slow and limited to 2 devices. When my husband complained, they did give him an extra code for and additional gadget. - Doors need to be sealed better. A guest from our floor was inconsiderate enough to cook dried fish :(- wow, who does that in a hotel! The entire floor smelled plus all the way to the next floor where my sister was. Since there was a huge gap between the floor and the bottom of our door, our entire unit smelled of fried dried fish.

very convenient having kitchen and table to cook meals. sink was kinda clogged my whole stay. bed was kinda hard. staff always helping cozy room, kinda like being home.

It was a very busy time. There was chaos in the lobby. Many people waiting to check-in. Rooms were not ready. The front desk staff had their work cut out for them. The guests were complaining but the staff remained calm and very professional. I booked 3 rooms. My family and I just waited patiently for our turn to be called. The rooms were all very nice and spacious. Room service was excellent. Buffet breakfast was ok. Swimming pool was small. We had a wonderful and relaxing stay.

The hotel location is perfectly convenient to shopping, commercial centers, and food places. Our room was large, with a kitchen, dining, and living areas. Great value for the price. The room could have been better kept and maintained (slow sink drain, shower door stains, shower grout condition). Otherwise, the room is generally quite clean.

Great stay, great service, friendly staff. Will go back there again.

Parque España has been and will remain my choice hotel in this parts of Manila. It is a walking distance to literally everything - good reasonable restaurants, massage parlors and for a golfer a couple of blocks from the golf range and a few minutes to the nearest golf course. The staff are always very helpful and courteous. The rooftop pool is nothing to brag about but good enough for a relaxing dip. The food and desserts are not bad either but alternatives are just a walk away orbyou can cook your own.

Building is old. Needs some renovation. Aircon was old and takes time to cool the room. Could be better if they have king-sized bed for 1 bedroom apartment units for family. They have this air freshener that smells too strong. But great location as it is near a park.

We had a 3 bedroom suite. The place is very old but the location is amazing and close to everything and easy to get to one point to another. The only problem is.. we were there at 7pm just for an overnight stay and our room is not even ready yet.. it took forever for housekeeping staff to prepare the room and i requested a wake up call - didnt happen (i was awake at 9 and tried calling to cancel it but no one answered but nobody rang to do the wake up call). Poor service, old facilities and great location.

Is a good chioce.. have shutter services.

Room ACs were without remote. Basic appliances like bread toaster in kitchen or a washing machine that should be there in a service aptt. was not there... Otherwise rooms were good.

it was ok, accessible to shopping mall and restaurants

The location is nice. Hotel is a bit old. Bad customer service.

Great service hotel! Rooms were REALLY BIG. They allowed us early check in and late checkout for free. They also have a shuttle that will bring guests to nearby malls and back to the hotel. Buffet breakfast was good as well. Although the aircon in the bedroom is not that cold. But overall, GREAT HOTEL!

Typhoon warnings and ferry to Puerto Galera cancelled, since we knew in advance, we were lucky to book this hotel on line and get a better experience than booking a hotel in Batangas. Unfortunately we arrived a little early and room was not ready, however, the receptionist gave us a call as soon as room was ready. The booking see free wifi, unfortunately it was only free for 2 hours which was not much help as we were waiting for news when we should move to the harbour. Room is actually a suite room, with kitchen living room as well as the bathroom and bedroom, although the decor is a little worn, it is a nice property and allows you extra room rather than only a bedroom.

Spacious and we liked the free shuttle to the nearby mall. However the bathroom was leaking and the beds were hard. Place seems safe.

Overall stay was great except for the bad experience with the 2 male hotel staff on duty last Friday 7/7/17 7pm. As a customer they won't let you feel you are important. They would converse without even looking at you. I also had a bad experience with them on shuttle service, the staff forgot to tell that we were waiting for the shuttle to pick us up. We've waited for an hour and made several follow-ups. Later to found out that it was not communicated with the driver...

It's in fairly new condition and our unit was really nice. Pool on the roof was great. Nice property but could use some small improvement. We had to ask for more than one towel per bathroom in a three bedroom family suite. Kitchen is not equipped some of the basic utensils, pots and dish cleaning supplies.

It was great. Some of the facilities though were outdated

Overall, it was great. Second time here and it does not disappoint.

We have not encountered any problems while staying in the hotel. And the staff at the front desk are accommodating

One of the best hotel stay in Manila! I'm highly recommending this place!

Provided lots of space, which I always need since I have two giant teenage boys! Great for staycation with the whole family.

The staff are amazing, 5* for all the hotel staff.

From the excellent location, late check-in, to the room amenities and facilities, Parque Espana went above and beyond expectations .

Enjoyed staying at this hotel. Room was big and pleasantly adorned. Staff was great in every aspect. Two small "gripes", hot water in shower didn't last as long as I think it should have. Breakfast buffet was lack luster. Not a big selection if your looking to fill up in morning before venturing out.

they have a pickup/drop off service to the nearby malls very convenient especially if you have a lot of groceries

I've stayed at this hotel on 4 separate trips to the Manila area. It's a great choice, except this time we had no hot water. This is a big problem for me.

nice experience.Very near to malls and nice place around.Also 15 min going to airport 3

Slow checkin. Really clean suite with three bedrooms and three T&B. Crazy small parking. Sensors of elevators should be checked, it closes even if you're still on your way out, dangerous for kids. Overall a good hotel.

The title came from my 5 year old son. That's what he said when we stayed in Parque España last Dec.14 to 15. Me and my husband did not expect the room would feel like home. There's a kitchen with all cooking utensils, dining area with utensils, bathroom with tub which my son really took advantage of, rooms that are super comfy and a mini living room. The whole stay was memorable and we would definitely go back.

The staff is the finest I've experienced in the Philippines. This was my fourth extended stay at the Parque Espana

The house keeping staff were rather noisy till I told them to lower down their noise. At one instance they forgot to makeup my room. Other than the above all were resaonable.

The room is very big and clean. Friendly and acommodotaing staff.

It was close to shopping mall with free shuttle.. Great accommodation for my family and they have very nice staffs here.

I originally booked a 1 Bedroom Deluxe but surprisingly, our room has been upgraded to 2 bedroom suite. Me and my family enjoyed it very much though the lights were so dim, and it made us a bit uncomfortable cos it's a bit dark, then the air-con is a bit hotter than expected. But other than that, your staffs are accommodating. We hope to check in again soon, and we hope for a bit improvement when in terms of your air condition and a bit improvement in your lights. :)

Nice ambience in the executive room. Breakfast was good & hanging around the poolside/ rooftop was relaxing, over-looking as far as Mt. Makiling & Rizal mountains beyond Laguna Lake.

Enjoyed staying in this hotel which are very close to many great restaurants and shopping centers. The location is very safe that anyone can stroll anytime around the premises or in the area. Shuttle is available anytime for drop and pick-up. Staff are courteous and polite.

Our room was an old one that smelled of "dried fish" upon checking in. Front desk promised to send someone over to help remove the stench but no one came. Furnitures are old and outdated (I noticed some paint chipping off the closets). 2 of the 3 aircon units were not working that well. Pillows were hard which made sleep really difficult. Parking is limited so we ended up parking on the street. Service was good. They were very helpful and accomodating.... But the room? Terrible.

I called the hotel about a week before my arrival for pick up at the airport. My flight came in 1.00 am no-one was there to get me. After making several calls to the hotel with the help of airport securty guards i was pickup 2.45 the only person standing outside the airport. After this poor service they still expect me to pay 1200 pesos which is a ripoff. I paid it. Pickup service is very poor...just use coupon taxi or yellow taxi it will cost about 300- 400 pesos.