Mirador Río Serrano
Mirador Río Serrano, Ruta Y-292, 617 0000 Torres del Paine, Chile- Viewpoint
Compare nearby stays with similar location, guest experience, amenities, and class.
Convenient Amenities
Enjoy complimentary wireless internet access, tour/ticket assistance, and barbecue grills during your stay. The front desk is available during limited hours, and free self-parking is provided.
Home-like Comfort
Relax in one of the 5 guest rooms equipped with kitchens and complimentary wireless internet access. Make yourself at home while staying connected throughout your visit.
Prime Location
Cabañas Lago Tyndall is conveniently situated in Torres del Paine, within a 10-minute drive of Torres del Paine National Park and Serrano River. Explore nearby attractions such as Cuernos del Paine Lookout and Lago Pehoe. Book your stay now for an unforgettable experience.
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
4 Twin Beds
Overlooking the mountains
Layout - 2 bedrooms and living room
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator
Bathroom - Private bathroom, shower, free toiletries, and towels
Need to Know - No housekeeping
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
4 Twin bed (90-99 cm wide)
Room details
Mountain View
In-room amenities
1 Queen Bed and 2 Twin Beds
Overlooking the mountains
Layout - 2 bedrooms and living room
Internet - Free WiFi
Food & Drink - Kitchen with refrigerator
Bathroom - Private bathroom, shower, free toiletries, and towels
Need to Know - No housekeeping
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
Queen Bed (150-160 cm wide), 2 Twin bed (90-99 cm wide)
Room details
Mountain View
In-room amenities
Pets not allowed
No rollaway/extra beds available
No pets
No smoking
Children welcome
Professional property host/manager
No cribs (infant beds) available
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
The cabin we stayed in was simple and old. The beds were comfortable and we had hot water without any problems. The WiFi does not work during peak usuage hours and needs to be upgraded. It is fine during quiet times during the say. The kitchen is supplied with the bare minimum, no salt etc. The bathroom does not have a shelf to put your toothbrush etc so you are stuck with the edge of the sink or the floor. Dogs and horses come up to the windows and doors and are adorable, however one night a dog barked for many hours and deprived us of much needed sleep. We loved the rest of the dogs. The views are fantastic. They had walking sticks available to borrow and we saw a fishing rod. The listing shows laundry facilities but we were never told about them, so we aren’t sure about them. Our cabin did not have chairs outside the unit, which would have been nice. Still glad we stayed at the cabin instead of the refugios, as these seemed crowded, expensive, and overrated. Note: the roads into the park are very long and extremely washboarded, lots of flat tires on visitors’ cars.
Die Unterkunft (Cabañas) ist mit den wichtigsten was man braucht ausgestattet. Man hat von der Terrasse einen wunderschönen Blick auf die Berge. Manchmal sieht man sogar eines der Torres. Frühstück und Abendessen konnte man sich problemlos zubereiten. Die Küche war gut ausgestattet. Der Kühlschrank war neu. Warmwasser hat problemlos funktioniert. War ein tolles Erlebnis mit einem Hauch von Komfort.
Die Unterkünfte sind zweckmäßig eingerichtet und in der Nähe des Parks gelegen.
So comfortable with amazing views! We loved the heat coming from the floor.
La cabana Lago Tyndall était très bien équipée et la réceptionniste très agréable. Dommage que les prix aux alentours soient si chers( restaurants et bars) car le lieu incite à rester plus longtemps. Problème majeur aussi .Il n'y a aucune station d'essence dans le parc ni un bureau de change .Il y a une superette qui en fin de journée n' a même plus d'eau plate. Cela n'encourage pas à rester non plus.
The location and wifi get 5 stars. Don't expect anymore than that..cabin was not very clean, there is no daily maid service, and bed was extremely soft. Overpriced as are ALL hotels in the park. Considering all the options, I would stay there again. Beautiful view.
Cabañas Lago Tyndall ist wie alle Unterkunftsmöglichkeiten im Bereich Torres Del Paine zwar nicht billig, aber im Vergleich zu den meisten anderen noch relativ günstig. Man findet hier zwar keinen Luxus aber ein passabel eingerichtetes kleines Holzhäuschen mit zwei Schlafräumen (4 Betten), kl. ausreichen eingerichtete Küche, Duschbad mit Toilette und Wohnraum mit zwei Coutschs. Dazu kommt die fantastische Lage, die genauso gut ist wie bei allen anderen.
생각보다 숙소가 크고 깨끗했어요. 식기도 깨끗하고 주방 사용 편리했고요.
Pleasant cabin. You may cook meals. Beautiful view of TdP from the cabins.
Nous avons attendu 30 minutes à l’entrée avant que la propriétaire ne se présente. Et en plus, l’accueil n’a pas été très courtois. Heureusement la vue de la cabana est sublime. Le gîte est en revanche très éloigné de la randonnée du mirador Las Torres, comptez 1h de route dans le parc pour rejoindre le parking.
The cabin was lovely. It had great views, all the amenities we needed and was in a good location. The staff was also very nice. Great overall experience.
Lovely cottages with beautiful views. Great to have own kitchen with fridge. Unfortunately hot water ran out halfway through my shower.
Ich war echt gespannt auf die Unterkunft, da es sehr unterschiedliche Bewertungen gab. Wir haben ein großes, gutes und warmes cabanas gehabt. Es war eine komplette Küche samt Ausstattung vorhanden. Beim checkin wurden wir freundlich erwartet. Und auf die Möglichkeiten zum Essen informiert. Wir kamen uns nicht abgezockt vor, obwohl man hier insgesamt aufgrund der Lage mit erhöhten Preisen rechnen muss.
Lugar lindo, Lugar perfeito, a cabana possui cozinha com fogão, geladeira e utensílios, mas falta um microondas e um interfone da cabana com a recepção, o carro não fica junto a cabana e é necessário carregar bagagens. Mas no geral é ótima Experiência de hospedagem.
Le petit chalet rénové (par rapport à il y a 9 et demi !) était très confortable, spacieux et bien équipé. L'emplacement est proche de l'entrée Sud du Parc Torres del Paine. Accueil excellent, très gentil.
Nos cambiaron de cabaña porque no funcionaba ni la calefacción ni el agua caliente. No conseguimos podernos duchar ni un día con agua caliente y la calefacción no conseguimos que funcionara. No considero que deberían ofertar este alojamiento para determinadas épocas del año en las que la temperatura fuera es baja y el alojamiento no esta preparado. Hizo que mi experiencia en el parque no fuera agradable y que fuera lo peor de todo el viaje
The Cabanas are in an absolutely stunning location. We travelled to Torres del Paine to take part in the Patagonian International Marathon and the finish line was at the Rio Serrano hotel, a short walk away from the Cabanas. We stayed in a Superior cottage which had 2 bedrooms, 2 bathrooms and an adequately equipped kitchen. It was clean and warm. The hot water in the showers was a bit hit and miss though. We travelled by hire car which was most convenient to access this location as I'm not sure about the availability of local transport buses.There are no shops in the vicinity so be advised to do all your shopping for your self catering needs before you come to the area. The only other food alternatives would be to eat in one of the nearby hotels (which are pricey)
2 bedroom cottages are perfect for families or groups of friends. They're more rustic that a hotel, but you'll be right in the middle of nature! Important point: the few restaurants in the area are quite expensive. The cottages have a kitchen, so bring food to cook if you can (there is no grocery store nearby)
Die Umgebung ist fantastisch!
Die Hütten sind nicht zu klein, gut ausgestattet, gut beheizt, schön gelegen und nah zum Eingang des Nationalparks. Bestes Preis-Leistungsverhältnis in Torres del Paine!
These cabins are in a beautiful location right next to the National Park's southern entrance with a mountain view. The staff were very helpful and let us check in early which was much appreciated. We had everything we needed for our stay and the cabin was lovely and warm even when it was super cold outside.
Wir hatten Chalet Nr. 7 mit zwei Schlafzimmern. Super warm inkl. Bodenheizung. Wifi funktionierte TOP. Ein richtig gemütliches Chalet. Wir hatten zwei von drei Tagen Regen und wir fühlten uns so richtig wohl in diesem gemütlichen Chalet. Die Lage zum Eingang des Torres del Paine NP ist ideal. Mit dem Auto in 10Min. Ich würde 4x4 empfehlen da die Strassen doch sehr hollperig sind mit vielen Schlaglöchern. Würde dieses Hotel jedem empfehlen.
Ideal for a couple. Cabins are suited to families but I was travelling alone. Only option available coz of its location next to Hotel del Paine from where Zodiac tours return from Torres del Paine to Pto Natales, which I also strongly recommend . Worked very well. Views were lovely and an easy walk to confluence of two rivers.
The area is nice, the woman at the office was very nice and helpfull. The cabin was nicely heated and there were enough hot water. The kitchen was basic but satisfying. Overall size of cabin was not big enough, the rooms were small and the bathroom very small. The facility looked too basic for the price
This is a rustic cabin on remote property. It was comfortable but nothing fancy. There are horses and dogs roaming freely which is charming but watch your step. Also a mama cat and kittens kept trying to slip in to our cabin. Kind of sad to see. There are good restaurants near by but we brought breakfast food, coffee, and snacks. Overall relaxing and comfortable stay.
Fernanda was so nice and caring. We arrived late and she left us a note with our room number and indications. She also helped us to find a garage to repair our flat tire. Beautiful place with an spectaculaire view of the park. All the cabins has a view.
小屋設備齊全,服務員工作態度友善,Wifi斷線,暖氣等問題,提出後一一改變。
It was rustic and basic but we still enjoyed our stay. The park has very limited accomodation. The options are pretty much really expensive or camping. This place is a good middle option and yoj can save money by bjying groceries in Puerto Natales and cooking all meals. The cabins were comfortable and warm central heating and have amazing views of the cuernos peaks. It is a great location just outside the serrano entrance. It is very basic though. The pictures show an upright cooker with an oven but the oven didnt work. The stove worked but there was barely enough gas, so cooking was slow but doable. Little things like there was no plug for the sink for washing dishes, no chopping boards, etc just some basic inprovements would make a big difference. The bathroom shower also needed a good scrub. But we were able to overlook these things because of the amazing view, the warm cabins and the location. I would recommend it, but just dont go expecting luxury, just see it as comfortable camping and you will enjoy it.
Super bien place, cabanes tres sympa et quelle vue ! Seul probleme de notre cabanas a ete le chaufe-eau qui ne fonctionnait pas bien
Am morgen funktionierte die Heizung nicht und es war sehr kalt. Warmes Wasser funktionierte nur sehr kurz.
Ilposto è incantevole la casetta è bella ma mal tenuta dovrebbe essere più pulita e controllare bene tutte le stoviglie che ho trovato sporche di residuio di cibo con quello che ho pagato per 2 notti 360 dollari mi aspettavo molto di piu nei miei viaggi ho trovato ostelli ben più puliti
Cosy and affordable cabin well placed to explore west and central Torres regions. your stay will be enhanced by independent transport and self catering, note no microwave.
The cabanas are cute at the base of fitz roy, however we did not have electricity most of the night or ang hot water which was an issue for us. They are about a twenty minute drive to the nearest trailhead.
The cabañas are located right outside the entrance to the park (10 min drive from Serrano entrance). They are a perfect stay if you want to visit the park for more than one day as you don't need to drive to/from Puerto Natales and they are cheaper than the options inside the park. They have the basic necessary equipment to cook and sleep, and they are well heated. The Cabanas are in good state and very clean. There are very limited restaurant options in the area, so best is to buy groceries in Puerto Natales and cook there; for us this was a great alternative and saved us some costs, as everything in the park is quite expensive.
El teléfono que pone no funciona por lo que si quieres llamar porque no lo encuentras estás perdido (y más si llegas de noche). En google maps con ese nombre te manda a un pueblo a 100km que se llama cerro castillo. Después llegamos a las 21.30 de la noche (por lo difícil que nos fue llegar allí) y la cara de quien nos atendió digamos que era de pocos amigos y poco amable. El estado de la cabaña dejaba bastante que desear, muebles viejos, la nevera abría en un sentido que costaba de abrir y coger las cosas, y lo más importante, el agua NO SALÍA CALIENTE, digamos que salía templada, pero ducharse allí por la mañana era un sacrificio! A su favor solo puedo decir que la calefacción funcionaba bien aunque no había en el baño. Y deberían avisar de que no hay provisiones en el parque, pues no fuimos preparados y nos tocó volver a Puerto Natales a comprar comida (está a 147km), una gracia vamos.
absence de restauration non indiquée sur la réservation
Chalet avec vue impressionante sur les montagnes et pret de l'entree du parc...locationsation parfaite. Cuisine equipee du strict necessaire, lits confortables (si vous aimez le ferme). Forte odeur d'egout venant de la salle de bain, porte de douche defectueuse, moisissure au plafond de la salle de bain...la salle de bain meriterais une mise a jour (surtout un moyen de chauffage serait appprecie). Nous avons trouve plusieurs perce-oreilles vivants dans le chalet, dont certain dans nos lits. A part une vache qui a meuglee toute une nuit, les divers animaux rodant autour du chalet (vache, cheval, chien, chat, canard), ne sont pas nuisibles...ca ajoute meme un certain charme. La representante etait courtoise et prete a aider lorsque necessaire. Le wifi n'est pas fiable et tres lent, oubliez les conferences video et meme juste vocale. Pas de restaurants (puisque l'hotel qui a passe au feu l'an passee n'a pas ete reconstruit) mais 2 hotels a proximite en ont (mais tres dispendieux, comme tout a Torres del Paine).
Had a great stay! There was a leak in the bathroom that leaked into the room, but other than that the cabin was very cozy and cute! Good location right outside the park!
Cabañas muy acogedoras en una ubicación privilegiada y maravillosa. Además, te esperan para el check-in hasta pasadas las 23 horas, por lo que si vas en auto particular te da tiempo a aprovechar bastante del parque el mismo día de entrada. Buena limpieza e instalación. Muy recomendable.
My adult son and I are traveling together. This cabaña was perfect for us. Two large bedrooms each with a bath, a good, serviceable kitchen (we cooked every meal but one during our stay) and a living area with a view. the floors are heated, which was a real treat. The place stayed warm and cozy. The beds were comfortable. I was sick for 2 days of our visit and stayed in bed most of the time. I was very comfortable. For the area, I thought the price was reasonable. I would recommend it to snyine who doesn’t need a 4 or 5 star hotel.
The cabin has a lot of space, the view is fantastic, the internet connection is poor
Very basic cabin in an amazing location. Worth mentioning that the most direct access route is temporarily blocked until the end of 2018.
Entorno magnifico. Casa muy confortable y cómoda. Faltan ustensilios de mesa un poco. Muy cerca de la entrada del Parque Torres del Paine.
Adoramos a vista e o hotel. Sugiro que antes de chegar em Torres del Paine façam uma compra em puerto natales pois a acomodação tem tudo para preparar comida. Vc pode optar por fazer as refeições em um hotel vizinho, porém os valores são exorbitantes.
Cabana muito aconchegante, com vista linda para as montanhas.
車がないとこのホテルにアクセスすることは不可能ですが、天気がいいとパイネの山々が一望できて素晴らしいです。 部屋は質素ですが、必要なものはすべて揃っていて、滞在中に困ることはありませんでした。 また、ロケーションを考えると食事はおしかったのですが、他に食事できるところがなく、値段はそれなりにするので、そこは諦めるしかないかもしれません。 (夕食で40ドルぐらいします。)
The cabana offered a beautiful view of the mountains and was located within 2 miles of the park entrance. The cabana itself had a lot of room but the shower was a real challenge as the wstrr would alternate between hot and cold without touching the handles. Also, the kitchen cabinet was falling apart. Overall, however, we were very happy with the facility.
Очень удобное расположение отеля недалеко от входа в парк Torres del Paine. В cabañas есть все необходимое, все хорошо продумано. В cabañas было очень тепло, хорошо топили, горячая вода и все необходимое на кухне. Выбором отеля по цене и качеству довольна.
The cabana we had was nice and comfortable with great under floor heating. The bed was good.Great to cook your own meals in the well equiped kitchen.The view was outstanding overlooking to the great Torres del Pain. Because we were there on the end if the season the hotel and facilities were closed. It would have been nice to sit by the fire with a glass of wine and ir gave a meal.
We took a cabin for 4 nights, that was really a good base for the exploration of the Parque Nacional (where in any case there were no substitute vacancies in the lodges). The cabin was very rudimentary, with minimal equipment in the kitchen. The shower was OK, with warm water, and the heaters worked. Slight problem with the toilet flush, but nothing a handyman couldn't fix! An OK place with basic comfort, but certainly in need of some refurbishment. Given the price paid for this accommodation, an effort could definitely be made to improve the cabins. Internet connection in the main hotel reception area was good, and the staff was helpful (we had a problem with the oven, and a solution was offered rapidly).
We stayed in a basic cabin for 1 night which was ok. The location is the big plus here, waking up to very beautiful mountain scenery
This property is located just outside of the main entrance to Torres del Paine National Park. This is a large hotel that also has several cabins on the property. Food options are sparse in this area, so you are really at the mercy of the hotel's food options and they know it. Nothing is included in the overpriced room rate, so you have to pay whatever they charge for a pre-fixed menu. It was around $8 for breakfast and over $30 for dinner and the food is sub-par. We had been in Puerto Natales the night before and we rented a car so we were able to stop and pick up a few items at the grocery store before we went to this hotel. We stayed in one of the cabins and felt fortunate that we had a full kitchen to cook most of our own meals. The cabins are the only accommodations at this property with kitchens, so if you must stay here, you may want to opt for one. Too expensive for what it is though as the cabins are tiny. Even though they have 2 bedrooms with 4 twin beds between them, we felt cramped (there were 2 of us). We stayed 2 nights at the property, and in retrospect, we should have only booked one night and then booked our other night elsewhere, either inside the park or in Puerto Natales.
Beds substandard and uncomfortable. Hotel is very dated, no wifi in room, entrance is up a path of grass which is difficult to walk on,STENCH IN BATHROOMS:permanent and not fixed by management.Meal ok but very overpriced! View is lovely of mountain but can be had at any other hotel in area...avoid this one! Place prepaid or we would have left
Staff was nice and helpful - helped us start our car after the battery died.
We used this hotel for one night as a jumping off point for the park. For this, it served it's purpose. We had a basic cabin by the river with a fantastic view of the mountains and the front desk staff was very accommodating in helping us arrange some last-minute transportation. Our cabin was nothing special -- the beds were basic and the shower offered a trickle of water. Dinner at the lodge was hot and filling, but we wished we had gone to the cash-only restaurant just down the road. Breakfast was depressingly bad, overpriced, and should be avoided. This hotel is extremely remote. I would recommend booking, but only if you are renting a car and if you can stock up on provisions in Puerto Natales. There are no stores or cafes in the valley. To access the best trails in TDP from Rio Serrano, you will need to drive quite a bit or drive and then pay for a boat ferry. So while the location offers incredible views of the mountains and access to the river, just know that you aren't really close to anything else. A few other words of warning. The wireless internet available in the lobby is extremely temperamental and at times, impossible to access. Given the remote location, this is understandable, but you should know that it's not reliable. The hotel shuttle is available for hire and can take you into the park for about $25 US. And while we booked a discounted price on Travelocity, the hotel charged us full. We caught the error, and it was corrected.
FantastiC but expensive. But dinner was not very good, especially for a vegetarian like me. Break fast poor in good tastes. But the sightseeing makes you forget everything.
We LOVED the location...right near the entrance to the park. We originally thought about staying in Puerto Natales, but were glad to eliminate an extra 90 min or so car ride each way to get to Torres del Paine. The lodge; however, was a bit rough around the edges. The heat was limited in the rooms and nonexistent in common areas, except for the main lobby. A wood stove heated up the main lobby, but there were many other nice common areas that had no heat on and wood stoves that were not lit. Having a restaurant onsite with convenient.
Visited the Torres Del Paine park over Xmas and stayed as a family for 2 nights including Xmas eve. Hotel has the feel of a refugio with small rooms and little sound isolation. Rooms and bathroom were clean and hotel staff friendly. The hotel is just outside the entrance of TDP so for visiting the park, you still have a little while to go (on dirt roads). Xmas eve dinner was 'fixed menu'. Don't expect fancy menus with lots of choices but the steak was excellent and service very good. Breakfast service is basic. Price-wise one should not forget that you are visiting a very remote area where tourist infrastructure is limited and everything needs to be trucked in (in other words : everything is kind of expensive in the TDP park). Since we had pretty sound 'expectations' we were not disappointed.
We got a "room with a view". Liked the lodge, will choose this lodge again!
The view of the mountains and valley from this hotel could not be surpassed - it was breathtaking. The hotel was older, yet very clean and comfortable. The staff were very friendly and spoke adequate English for me to get by. My only complaints were that the walls were thin so it tended to be noisy and dinner was quite expensive for what you received (however that is the situation at every Torres Del Paine hotel as there aren't many options for dinner). However that view of the mountains was so incredible I cannot complain at all. I would definitely stay here again if I was in the area.
There are two types of cabins: 1. Old and dingy 2. Renovated and still kind of dingy. If you stay here because you'd like to have access to a kitchen - set your expectations low - which we did based on other reviews. We were booked for three nights and we changed cabins three times. The first cabin was old and dingy and there were no other guests so I asked to be moved to a renovated cabin. They very kindly moved us. While in the second cabin we made some tea and noticed that one of the knobs on the stove was different than the others. Unfortunately this was the burner we used and couldn't turn the gas off. We notified the front desk who came to check it out, said it was broke and we had to move to another cabin. We packed up our stuff and moved to another renovated cabin. The third cabin is where we spent our first and second nights. The cabin was fine - it had two bedrooms and two bathrooms - the kitchenette worked and we were ok with everything. Then we discovered one of the toilets didn't flush. We notified the staff who came to check it out and determined that it was broke and told us to not use it. Fine - we were ok with that as we had another bathroom and were only two people in the cabin. The second night we stayed we tried to take showers and discovered we didn't have hot water. In the end, we decided to check out one night early as this place just wasn't worth the aggravation. They only charged us for the 2 nights we stayed and that was nice of them.
Close to Torres del Paine
Great location at the park entrance. Beautiful view, nice surroundings (river, horses..). The food at the restaurant is not so great, and the towels are not so clean neither... Nice staff!
Overall area is very expensive but hotel was considerable. Outdated rooms, small twin beds when requested king, or the equivalent- seems very old.. Otherwise staff was very friendly and helpful everyday! Gorgeous area surrounding of course!
We stayed in the main hotel. The room was very dated for the price, and there was a dog barking most of the night right outside the window. The staff was nice and the restaurant was good but try to find a better room. The shower was not hot but the next morning it was.
We rented a cabin and were able to cook for ourselves. Once in a while, we took advantage of the reasonably priced restaurant. The manager of the hotel and the staff were very pleasant and helpful. The view of the mountains from our cabin was amazing. We would go back.
Very difficult to find; you have to look for and count the garbage containers as described on their site... The owners definitely refuse to pin up signs along the roads to get there. Maybe they have a sadistic pleasure in hearing how people get lost in that remote area. The chalet was very spacious, comfortable, but with very odd "architectural" features, like a big opening between the sleeping room and the bathroom, so you can perferctly see your partner on the WC doing his job... There are also low, but tricky differences in floor levels, faucets that don't fit the sinks, WC cover doesn't fit the pot, etc. The lady owner is friendly, but didn't seem to have the time for us. She was always in a hurry and busy with private matters. Internet connection is good. There is a beautiful, romantic veranda where you can have your breakfast. Mixed feelings about this place.
The location is great being at the south entrance of the park. Easy to find. Surrounding scenery would have been beautiful except it was raining/cloudy the day we stayed so couldnt see the surrounding mountains. Front desk girl was not friendly or very helpful. The cabin was very basic which is what I was expecting based on reviews i had read. The kitchenette had all the necessities. Our major hang up about this place was the temperature of the cabin. When we arrived, it seemed as if they had just turned on the heat shortly beforehand- it was a bit chilly. Im the type of person that keeps my heat down low at home(55 degrees Fahrenheit) in the winter and it was too cold for me. We all kept our coats on thinking it would heat up eventually. The problem is they have old radiators that are run on hot water and they just were not enough to heat the cold air. It was november when we visited and it was in the 40's(Fahrenheit) as a high during the day and rainy that day. Im not sure what they do in the cooler months to keep guests warm. Then a few hours after we arrived, we realized the heaters had turned off all together and we didnt have hot water to take showers. So it went from chilly to downright cold. We told the front desk and they sent someone who relighted the gas hot water heater. Needless to say, it never got warm. We slept in our shirts, sweaters, scarves, jackets, fleece leggings, pants, socks and the 2 blankets they provided. Lets just say it was a fun camping adventure
There were no remaining cabins so we stayed 3 nights in a “superior” room. Although the room was large, it is sad, worn and dated. The only furniture other than the lumpy beds, and a hallway armoire, were a pair of chairs for looks only - pillowy bottoms but no backs other than slim metal rods. The bathroom was also large but the tub so deep, that a slippery exit was dangerous with no safety bars. Most unpleasent were the breakfasts of stale bread (including dinner rolls left over from dinner the night before), and slices of pressed ham and nondescript cheese. Cereal is limited to corn flakes and instant oatmeal. Two mornings, there was a bowl of fruit cocktail made of canned, stewed and previously frozen fruits. There were pastries – cookies and chocolate swirl breads - - without a hint of butter. Even the coffee was bad. (Pack food if you can.)
Excellent option for winter hikes, when everything else is closed. It is a bit expensive to stay there, but if renting a cabin it's easy to cook yourself as the kitchen facilities are good. It is necessary to have a car, as it is not just a two km walk from the administration.
The hotel is located just outside the southern entrance to the Torres Del Paine park. It is in a beautiful valley with a river just beside it which makes up for the high price and very basic hotel conditions. The hotel entrance is far from the car and hot water takes a few minutes to reach the shower. If you are traveling with a car you should be aware that all the roads in the area are dirt roads, there are no gas stations and since the hotel is at the south of the park you have to watch your mileage carefully. Do not miss the 4.5 hour climb to see the Torres up close it is worth it. Stock up on supplies before coming to the park because snacks and small meals are hard to find and very expensive.
The staff were bi-lingual, very friendly and helpful. The views of Torres Del Paine mountian range from the room and property were absolutely amazing! Walls are thin and you can hear neighbors in adjacent rooms is only negative.
Great service, bi-lingual staff, amazing views, excellent location in Rio Serrano village near Torres Del Paine.
Over, good experience for the price. (This part of the world is not cheap!) Located in Rio Serrano, immediately outside south entrance to Torres del Paine Park. 70 km gravel road to here from Puerto Natales has stunning views of the peaks and is more convenient than staying in Puerto Natales. However, it is still another 1.5 hour drive over gravel roads (again with great views) from hotel to the most famous hikes (to the base of the towers or around the towers). Lago Grey is fairly close, however. Views from the hotel itself of the Torres are spectacular. We stayed in the cabins which are older and far from fancy. The lodge itself is newer and a little more upscale with nice sitting areas. Breakfast not included, but was reasonable at $6 per head and included cereals, fruit salad, cold cuts, scrambled eggs, etc.. Dinner is 3-course fixed menu with two entre choices, but no vegetables. Although twice the price, the Rio Serrano Hotel next door is much more upscale and had a very excellent dinner buffet open to non-residents, so you do have other choices. If you want to self cater, you must bring your food from Puerto Natales—there is very little in the park. Staff friendly and accomodating.
hotel has good location but service and quality are not to recommend
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What guests love
Areas to consider
Cleanliness
6.5/10While some guests did not comment on cleanliness, there were mentions of clean cabins and showers needing more attention.
Service
8.2/10Service was frequently praised for responsiveness and friendliness, although there were no specific negative service comments.
Location
9.2/10Guests unanimously adored the location for its views and proximity to the park, though there were some infrastructure issues mentioned.
Room Quality
7/10Guests were pleased with the size of the cottages and their equipment, but also reported some maintenance and temperature control issues.
Amenities
6.8/10The amenities were mentioned positively, such as the availability of laundry service, but there were complaints about WiFi and power cuts.
Value for Money
7.7/10Many guests felt that the accommodation offered good value, particularly given the location, despite some issues.
Food and Beverage
7.5/10There was no direct mention of on-site food and beverage, but one guest appreciated the kindness of the hostess providing food and noted a nearby restaurant.
Overall Experience
8/10Despite some issues, guests generally had a positive overall experience, with many leaving high ratings and recommendations.