Somerset Heping Shenyang

Full size fridge! A washer (laundry) in room. Helpful staff. A surprise birthday present!

There are a couple stores nearby using loudspeakers that can be a little noisy.

地點 員工

Good location. Friendly, warm service. Good choice of breakfast items.

Friendly staff; clean environment, conveniently located.

Very handy location to shopping area

nothing

Great location and really good apartment

Maybe needs a little update

L'emplacement, personnel très accueillant.

Hotelfrukost är otroliga goda. Vi trivs där mycket. Barnlekrum gillade mycket av min dotter när vi är på hotelet. Superbra hotel och treliga personaler.

Location is convenient

Närhet till shopping

Inget allt var bra

Location was excellent, nearby shopping mall and subway station

整体来说非常不错，员工友善亲切

希望吸烟层客房能提前告知 被迫吸了不少二手烟

So far so good

Nothing, it just a night stay

Convenient

Nil

The staff were highly professional and very friendly. They were competent in English communication and everything was perfect. The location is nearby from major markets and restaurants. Overall it is a perfect stay for work or vacation with family. The kitchen is well equipped to cook light meals as well.

Very good location. It is convenient to access everywhere in the city.

Space, location

Interiors have some age, need refresh

The three bedroom is spacious, there are nice facilities ,gym, game room, spa etc. Daily breakfast really delicious lots of varieties. Location is also great.

Nothing

Friendly and helpful staff, comfortable bar and lounge. Location is very close the Shenyang train station and is directly on 太原街 shopping street.

No complaints

Great place to stay with your family. Rooms well equipped and spacious. Located near to shops and restaurants

Завтрак "для включен", по факту оказалось что при 3-х местном размещении завтрак включен на одного проживающего!!! В двухместный номер заселялась с детьми (по факту три человека), но ничего не подготовлено для 3-го. Приходилось ходить несколько раз просить постельное белье и одеяло. Заявленный СПА - тоже такое себе... На 6 душевых кабин одно джакузи (второе не работает). В номерах прокурено и явно уже потрепанные временем. Мы выбирали недорогое размещение с завтраком на одну ночь и спа, чтобы отдохнуть - перетерпели. Большее количество ночей здесь было бы совсем тяжко

Завтрак "для включен", по факту оказалось что при 3-х местном размещении завтрак включен на одного проживающего!!! В двухместный номер заселялась с детьми (по факту три человека), но ничего не подготовлено для 3-го. Приходилось ходить несколько раз просить постельное белье и одеяло. Заявленный СПА - тоже такое себе... На 6 душевых кабин одно джакузи (второе не работает). В номерах прокурено и явно уже потрепанные временем. Мы выбирали недорогое размещение с завтраком на одну ночь и спа, чтобы отдохнуть - перетерпели. Большее количество ночей здесь было бы совсем тяжко

Liked the friendly receptionists. Ready to help when I wanted one.

Nothing

Bed and lounge were very soft, water pressure in shower was not very strong

Everything was good. Quantity of free daily breakfast is based on room size/type rather than actual number of pax. That being said, staff are flexible and will accommodate request to adjust breakfast dates (eg instead of daily breakfast for 2 pax over 4 days, we had it for 4 pax over 2 days instead).

There was ongoing construction work adjacent to the property

I like the room, very big with a huge bed room.

No comment

位置佳

設備有點舊不過不影響品質

地點

Staff were very friendly, always had a smile and would make time for everyone. Nothing was too much or them

The payment system said it took American Express. But your system kept rejecting my cards (happened the last time in January too) Called Amex and the monitored their end when I tried to pay. No transaction was seen by Amex which meant your payment system was not connecting to Amex or it was rejecting the payment method. You need to get that sorted or just remove Amex from your literature as it's clearly not working

Świetne śniadania z pyszną kawą, trochę po europejsku więcej po azjatycku. Miałam apartament z 3 sypialniami i kuchnią oraz 2 łazienkami. Codziennie sprzątane i przynoszone wody do pokoju. Świetne miejsce dla grupy w Shenyang. Blisko dworca także polecam każdemu. Obsługa mówi po angielsku przynajmniej ta w lobby. Blisko do dzielnicy koreańskiej i pomnika Mao.

Nie mam się czego przyczepić

A very nice place to stay.

Very good service. Clean and quiet room. Excellent breakfast. Truly enjoyed the stay.

Quite small washer and dryer. But understandable.

Housekeeping lady that frequently cleaned our apartment was exceptional. She was friendly and kind. Always replenished tissues and water as requested (there were a couple family members that had a cold). Buffet breakfast was good, not enough variety.

The cleanliness of the apartment. Our bath tub and shower in the main bedroom was clogged. Even though we asked to fix it, the bath tub was still clogged. The shower drain was better but still pooled water after use. The whole floor was dirty as if it had never been mopped (multiple antibacterial wipes used to clean were black). There were various stains (varnish or something sticky) spilt on the floor and walls in the hallway and near the tv unit. We had to thoroughly clean the property as we were travelling with my 3yo and 6 month old. The study was nothing like the photos advertised on the website. The photo showed the study to be fully furnished with books, desk, lamps etc, however in real life, there was only a desk, chair and small empty bookshelf. Location was good, however there was no drop off zone at the front of the hotel which was not convenient when hauling a cab or getting picked up by car. Overall, it was a good stay, very spacious and felt like living at home.

poor brakfast

very poor quality on breakfast

poor food option

Clean, quiet, very friendly staff. Will definitely book this property again.

We like that it has a kitchen, which makes it really convenient to cook breakfast.

Location was perfect. It’s close to all local amenities. The subway was within walking distance. The room was spacious. Beds were comfortable. The buffet breakfast was good. There were lots of options for everyone. The staff were nice too. They were very helpful with quick responses to all needs.

I could smell the cigarette in the corridor and in the room. This was unpleasant.

Large room, clean, great breakfast. It was an easy place to stay - lots of things to see in the neighborhood as well.

Just be aware that breakfast is not free for all visitors - we only got 2 free breakfasts with our 2br apartment.

这个酒店服务、客房都特别特别好，唯一就是早餐里面的服务人员太可怕了，加咖啡机牛奶台子、地上哪里都是牛奶，抹布随便一抹完事，根本不会说让你让一下，直接站你前面，太粗鲁

* perfect for long term stay * central location * very kind staff, excellent service * comfortable room * supermarket, restaurants, malls nearby * gym

Well equipped. Great location. People come from all over the world. I ll be back again

The facilities and cleanliness of thr apartment

Nothing

The card read had issues reading the Amex Card. Contacted Amex and they said no issue with card the error code is due to fault in Host Terminal. Ended up paying the deposit via another card.

Made to pay the full bill 3 day before chexk out other time we have stayed paid the bill at end of stay when leaving. Not sure why the process has changed? Other two time we have stayed the cleaning staff always left new tooth bushes and bed sheets But this rime items.not changed or provide. Has there been a change of management / owners ? Reception Staff not as helpfull as previous two visits seemed to follow a scripted process and if things did not work. Ie card readerthe guests as told the problem.waa with tehm.not the Appartments.equipment. one.phone call provide it was not... When we next visit China at the end of the year might try another appartment as your now seem to have changed doe the worst not the better

A good place to stay while in town!

サービス最高、部屋最高、まだ来て泊まりたい

All services including facilities, cleanness, and location was great.

The staff at the reception were not good at English for foreigners. I was curious of the payment system that my deposit not refunded when checking out. But the staff didn’t explain the system fully. And my information was written in wrong ways in the document that made me more annoyed. Staff needs to be more professional and educated the service training for the international customers.

Great location, clean and comfortable apartments, very friendly and helpful staff.

appartement with all necessary amenities for a longer stay

When I stayed at the property last time, I was unable to enjoy breakfast comfortably because one of the staff members gave me the wrong breakfast time. I mentioned this to the property manager, and the manager promised me a free breakfast for my next stay. When I checked in this time, she remembered me and provided free breakfast not only for my wife and me but also for my four friends who checked in with us. I highly recommend this property because they are very serious about customer satisfaction. Most importantly, they keep their word.

good location，friendly staff.

Excellent service!!

Is clean and conducive, washing machine is good to solve our cleaning problem

Basically none

Very clean and staff were great. Very helpful and friendly. Well worth a visit if you have to stay over for a week or more. Great accommodation and fully serviced.

One elevator failed, so down to two. Water went off one day and took longer than expected to be reconnected. The fact it took longer was not communicated very well. But staff did sort out the issue.

레지던스 숙박은 처음이었는데 장기간 출장시 좋을거 같습니다. 만족해요

The location and the space in the apartment was great. The front desk reception was good the privacy within the building was great.

The deposit has not reflected which was to be refunded and its 3 weeks later

Location and staff were helpful.

It is a great place to stay!

The location is great, walking distance from the Shenyang train station, right on the shopping street.

Internet connection is terrible

Convenient location, close to lots of department stores and local shops. The apartment interior is very big and has everything you need from kitchen to washing machine. It is clean and tidy for our one night stay. Good value for money and the staff very friendly!

Great local and can watch YouTube in China. All stuff are friendly and helpful!

The breakfast lounge ladies were exceptionally nice. I found it especially nice how the apartments were so large and comfortable. They were even soundproof! My favourite thing about the hotel is how amazingly easy everything is. The restaurant and supermarket at the ground floor are amazing too.

The elevators worked really strangely and sometimes the buttons wouldn't work. At times we even got stuck somewhere underground and got chased by a stray dog...

Very clean and close to all the shopping facilities

Location and price

Shortage of towel to dry dishes. I have already spoken to property about this

大堂的服务人员很体贴周到。是个物有所值的好酒店。

有的插座不好用。