The Captains Motel

Spacious. New appliances. Good bed

Couches while new, not very comfortable

Nothing… from the moment I walked in I disliked it. My suite overlooked a wall.. Tiled throughout and cold underfoot. No drawers to put clothes in. No room for suitcase in the bedroom. The leather lounge was seriously uncomfortable. I was the only guest for 6 days… I now know why. Regret staying here but it was booked by someone else. Although only a short walk to town it was the same price in town for much better quality.

As above

we loved staying at the Motel, very central, comfortable, felt safe, and our dog got to enjoy the same privileges that we did too which was an extra added bonus to the stay.

maybe the cleanliness in the bathroom/shower, the top duvet covers had some stains..whiite is hard to keep spotless i guess. not much we didnt like.

Excellent location. 5 min walk to shops. Easy walk even for the most unfit. Friendly welcome & easy check in. Very cheerful & happy people. Great you can bring your doggy. Has plenty of grass for them to do their business on & a nice little deck for them to watch everyone. Our studio had a lovely workable kitchen & just enough space for us all. Really clean. I'd definitely stay again.

OK so you can hear other guests a little but we didn't find that annoying & most people are respectful of other guests anyway. We loved it here as location is perfect & great for our doggy.

This is our second visit and given the opportunity we would definitely return

Nothing

The room was very clean and tidy. Owner is super lovely and accommodating with providing an early check-in (and even went the extra mile to give us a room upgrade). Our room was spacious and we would absolutely stay here again!

Nothing everything was great!

It was centrally located, our room was located on the periphery so was very private. No complaints.

Friendly helpfully staff nice rooms and pool

Nothing

Location was good

The room wasn’t particularly clean. It was bottom floor near retaining wall so had a musty smell. Servicing was not done despite hanging door card request out on two occasions. We had to go and ask for more essential items. Very expensive for the most basic of motels

Staff were amazing

Super hot but very grateful staff supplied 2 fans to help witht the heat

Great location and layout of the family room. Parking right outside so easy to load and unload the car. Kitchen facilities were good, main bedroom was small, but second room was spacious. Swimming pool was great.

Needs air con (it’s coming) - we managed but it was hot.

Everything!!! Location...Facilities cleanliness of the whole property!!! And Tristian was A DREAM to deal with!!!! Will definitely be rebooking for next summer... only LONGER!!!

My duration of stay - I could of stayed longer - all fault of my own🥺🤦🏾‍♀️

Clean and comfortable facilities, spacious rooms also had little extra touches that were super helpful and needed, great location and above all amazing host and customer service. Would definitely stay again and plan to.

N/A

Great room with fresh renovations. Clean and nicely decorated.

Shower head kept falling out of cradle. Not a major but annoying.

Awesome. Stay nice and clean and close to. Town

All good

Was a great stay.

The cost was expensive for just one night but the manager was super lovely, made us feel welcome and we would definitely stay again.

Comfy beds, lovely welcome from Tristan

The motel is within walking distance from the town center. It's in a very quiet area. The staff was super friendly and the motel itself is newly renovated with new equipments snd furniture. The best part for us was that it was super dog-friendly, our companion and us had the best time staying in Russell!

Convenience and the owner was amazing

Good size room with all we needed.

We came in late and left early. The wi-fi did not work so no TV or emails.

Captains Motel is amazing! All of it. The host. The cleanliness. Comfort. Atmosphere... very well stocked with supplies & condiments. Kitchen is well set up with everything you need! Super comfy beds. All modern & fresh. We will be back!

The property is easy to find, a short walk into Russell town centre, and is very clean and tidy, with a friendly, helpful Manager.

So close to the main road, it was too noisy to keep windows open - so an air conditioning unit would have been appreciated.

Close to shops etc

F

Always a beautiful clean place to stay, nice and close to the town

Nice stay short walk to sea front. Only thing lacking for me aircon just a fan available

Comfy bed, lovely town

Nothing

Location

Shower small Bed uncomfortable Nowhere to hang towel while in shower or to dry towel later Window to bathroom and kitchen had no blind. Meant people in carport could see straight in. Not value for money!

Swimming pool

Out dated Lack of privacy Little ants into everything Not as advertised. Ie no couch No dining area. Only a small table and 2 chairs in the bedroom. Way overpriced compared to other properties we were at.

Tristan was a lovely host. Thank you for taking such good care of us.

It was ok - if the weather was warmer would be concerned about no ac. Location though not right in main town was easy to get around and only a short walk (5 minutes) to main area.

Pool was fantastic. Manager was so friendly and accommodating. Short walk to town.

The host was welcoming and the pool clean and refrreshing. The location an easy walk from town.

The room smellt of mould, was stuffy and not clean, with spiders in the shower, dirt in the corners.

Great place for a family to stay.

Tristan was very welcoming. Place is recently renovated, very clean and modern. Didn't use the wifi so cant comment on that. Location is very good, a 5 minute walk into the town centre.

Location

Put us in wrong room then moved us

Clean comfortable and helpful. Would stay here again

Clean good size - close to the township

Probably needs another fan in the unit - can get pretty warm

Great space, great pool, great location.

Tristan is the host with the most. We were pampered and made to feel at home. The property is beautiful. The swimming pool was just right. The laundry had everything you needed. The bed was so comfortable. Great shower with excellent water pressure.

There was nothing to dislike.

Excellent spot. Great pool. Ideal family spot

great service from staff. ez walk to town. good value

harsh lighting

The room & facilities were very well planned. Plenty of space & cooking facilities for two people. Large comfortable bed with lovely crisp linen. Lovely little ‘Table & chairs’ area in room for dining. We were very happy with the facilities offered with this motel & would absolutely recommend it. Short distance from the lovely, cute town of Russell ( either walking or driving).

Nothing

it's a wonderful motel to stay! and the owner is so kind!

The Manager was extremely helpful and went out of his way to make sure we had everything we needed. The Motel was in easy walking distance to the Russell shops and wharf so we could just leave our car parked there. My Granddaughter loved the swimming pool. The only minor issue was the wardrobe was quite narrow so the clothes had to go in on an angle, but it wasn't that big of a problem as they could still hang up. We would definitely go back to stay there.

Large step up into shower not very conventional Two in room light bulbs did not work Shower ventilated by a window on shower which effectively exposed the shower occupant

Bit expensive for such a basic room

The Manager - Tristan is amazing he checks on you ensures that you have everything you need and helped my sister in law and i unload the car. The place has been renovated and is amazing clean and tidy

As we stayed in the suite that is for those with mobility issues the one thing we struggled with is the couch as it is far too low. It needs extra height under the squabs. The shower is lacking pressure however it did the job

Lovely hotel friendly management car parking on site good comfortable bed & pillows nice pool easy walk into town room was lovely and clean.

No air con in room but fan worked ok

Quite adequate mid-range basic motel, clean and quiet but a bit far from the centre of the town without a car. No info on how to operate TV and no aircon, nor use of pool. Cooking facilities good and comfortable bed.

A smell in the room. The mattress was very noisy. The lounge chairs were uncomfortable.

Close to town but not right in it.

Internet was congested, couldn’t even load web pages at times.

Easy walk to town. Comfy beds.

Very friendly and helpful manager. Nice to have a coffee machine in the room.

Very clean spacious unit. Really helpful and friendly staff

That we could bring our furry family member

That we didn't get to spend another couple days there ☺️

Super clean and facility all new, staff is friendly. Highly recommended stay here if you want to stay in here. Just 5 mins walk to beach and can see the sunset.

location

cupboard doors fallen off on arrival, cooling fan not working on hot muggy night, shower dispensers empty, noisy bathroom fan, limited powerpoints in living area

Excellent location. Pool was fun for a cool ssim

The beds were comfortable and the location quiet.

Had to attach the dunny seat back onto the bowl.

Clean

Poor shower Poor coffee machine Water pool at entrance