Garden Hotel Muscat By Royal Titan Group

Room, Staff & cleanliness

Break fast

Location

Not clean . Both tv not working ( i have complained twice they change remote control but still same for 4 days) - very old furniture and bathroom. Sofa is not comfortable and all dust under it

Sizes of the room

Staff kindness

The location and accessibility

The washroom amenities, maintenance and amenities

They were not very accommodating at all. I was early, like 1:00 a.m., because that's when my flight landed. No way could I have a room even though I had booked one. They left me sitting in the foyer until 3:30 a.m., then said I could have a room, which I had to pay for again. I was only there for 2.5 hours, then gone again for my next flight. Don't tell me a room suddenly became available at 3:30 a.m. Front desk person dressed in his white robes had no personality at all.

Rooms

Nothing

Room size and cleanliness.

Nothing to mention!

wifi

Good experience but unfortunately the pool in other hotel was under repair

Breakfast was good and location was excellent in addition to staff.

location was good.

The Room was not prepared before check-in. The Room cleaning also not done during the stay. Need to keep calling to operator/reception for cleaning but still no active response. AC was leaking in the room. Very bad experience. Also they are not providing water bottles daily by their own, you need to ask ever time. Hotel management to take responsibility of every room before customer check-in and prepare well like check the amenities working properly. Sound funny but they did not provided the both towels as well unless it is not asked... Very bad experience............

Inside room was big enough with separate room. There were enough parking spots and almost good location.

Room was dirty even during the check in. There were not enough towels for 2 persons inside the room. They didnt clean the room on time and we had to ask them several times. Water pressure for the bathroom was very low and it was not possible to take shower. Also refrigerator of the room was not working! Furthermore check in process was too slow and delayed.

Amazing stay at the Garden Hotel The room was very comfortable, the room service was super quick. The location was fantastic, and in vicinity to very good restaurants. I would definitely recommend to stay in this hotel.

They were ok for late check out

For check in it was very long, 30 min. Room was prepared for 1 but all my friend and I booked for a double room. Breakfast was not good, plastic cutlery, poor buffet. Low debit for shower

Large and spacious rooms. The location is good.

We stayed there for 3 days. It is a fair hotel with acceptable options including wifi,breakfast and ... . The problem we had was that the room cleaning was done without our permission and the charger and the box of my smart watch that I have recently bought, was lost and I think It was put on garbage by mistake although the personnel and manager didn't take the responsibility.

Spacious and comfortable rooms and beds, good breakfast, hotel transfer was there to pick us up as agreed, lots of restaurants and shops around the hotel, nicely renovated reception area.

Bathrooms and rooms in general need more maintenance; we found broken toilet seat on the floor, blocked sink, one set of towels and one tea cup in double rooms, the hotel and specially corridors badly needs renovation; only reception was renovated, I would say strange priorities not to focus on the rooms but reception.

Location was good Equipment (gym, sauna) a bit run down but still quite nice Room nice and comfortable Room very clean Great value for money

Service wasn't up what we expected I think it lacks more employees. We had no towel in the rooms at check-in and had to ask three times until getting one (for two people, because they didn't have enough left) at 11:30 pm. The poor room service guy was overworked

The fact that the mgt team went over and beyond .

My bathtub was never cleaned from the inside- considering it was covered in someone else’s hair before my arrival. The fact I was left given a disgusting bathroom and the smell from the shower curtain was just gross.

Nil

Nil

Location...

Room Service... Breakfast...

Location is good. Value of money is good

I engage them to have more staff for house keeping

The room was clean The location was very great

The breakfast had no variety The hotel staff were inattentive to our requests ,and we had to call several times for one request

room

water bottle charges and toiletries bad, shaving cream & lotion was empty,

was terrible. We asked the person in charge to add more towels since there were enough for only one person (but we were two), but he refused saying they were not available. Furthermore, he promised to change them the next morning and add new ones, but we found the same dirty and smelly towels as before...

Our room was actually what most Europeans would probably call a suite as it had a separate living room and bedroom + bathroom (with a bath!). There was lots of room and everything was beautiful. The bed was super comfortable. We loved the breakfast and the guy managing breakfast was exceptionally friendly and energetic early in the morning. The location was great, lots of restaurants just a walking distance away (although the bigger streets are not pedestrian-friendly in Oman).

At some points during our stay the ventilation system (I can only assume) emitted a bad smell (probably from someone’s toilet, but not ours), but it went away quickly and the smell was not too intense

New facilites and helpfull and polite staff

Evwry

Friendly staff

Extra charges for bath rob, slippers, tooth brush

Clean and confertable near everything excellent breakfast quite recomend it

Shortage in some room items which are not available at the time of request

die lage des hotels ist nicht sehr nahe der altstadt von muscat ein auto ist zwingend das servicepersonal ist in ordnung. leider fehlten bei uns duschtücher & handtücher für zwei personen und obwohl wir dies meldeten, erhielten wir nichts. das zimmer müffelte nach käsefüssen, der teppichboden ist nciht toll/ideal. das bad ist eher älter das frühstück überzeugte nicht wirklich

Staff is very co operative Specially Ahmad and Vijay they guide every bug and small things abt city Thanks

Just need aome improvement in sanitary side

The hotel staff is just great!

It is an old property of Tulip Inn changed to Garden Hotel. Now it is just equiv.to 2 * hotel. But there are no renovations. Bathroom was in terrific situation and when I complaint about bathroom, there was no response. They said it is ok.. disaappointed Breakfast was ok with limited menu, no focus on refilling.

Staff very friendly and helpful. Location is very good

Breakfast not matching with the price. Less variety of meals. Noise of the AC.

👎👎👎

There was a power cut in night for more than 2 hrs. They have no generator support for room. Generator was only in lobby. I need to take rest in night as i have to attended meeting early morning. So in room very discomfort situation. Breakfast was a mess. Very few items, i asked for a egg fry, the staff even can not tell he can serve or not, he was searching for his bossss 👎. Finally after i took something and taking tea then he came back and told me wait for sometimes because egg is coming. (May be from super market??? ) A bad experience ever

Large and spacious rooms. Lots of eateries, restaurants and supermarkets nearby. Easy connectivity to main arterial roads of Muscat. Good for stay with family

Nothing much honestly

The Location

The staff , especially the reception team

Not bad

I don’t like anything , show in the site something and given to us very bad hotel . Note that I paid full amount before the stay itself

They showed one hotel but make us stay in another property which was really poor condition

Comfortable, clean, spacious.

N/A

spacious room

* smelly corridor * orthopedic mattress (it is hard) * only one towel per day for two occupants, tried to ask another one but the staff always have excuse no towel available, such a pity and not normal for hotel business * Seems no valet and parking is far from the entrance *room cleaning is not by default, you have to ask, and they didn't try to replace the wet towel and have to ask which they provided only one even though asked for two. Looks like this hotel have issue with towel, so prepare yourself, take towel from home with you if you want to stay here

Hamjad is very good for his humbleness

The rooms were big. The location is really good as shops are just a short walk away. The staff were all friendly and helpful.

The faint smell of cigarette in the hallway but it's expected if there are guests smoking in the smoking rooms it's going to seep out to the hallway eventually. The showerhead in my bathroom was not working well but good thing the room had a bathtub so I just took a bath instead of a shower.

Staff were really bad. The receptionists did not even understand English. Worst at communicating. Specially the lady who was at the reception. Will never recommend to anyone.

Rooms are good and comfortable for the price.

Staffs are not that cooperative and lacks smiling and welcoming faces. Staff’s client engagement should be improved.

The room was very spacious and much larger than expected. The hotel is in a good spot to access restaurants/supermarket.

the rooms were big comfortable. staff were very helpful and very attentive

there's a slight smell in the corridors and sometimes the toilets

Great location with several restaurants, cafes and even a hypermarket within walking distance. The room was comfortable, breakfast had many options, parking was big and easy to find and the staff was kind and helpful.

Nice, clean hotel in Muscat. The rooms are very spacious. Beds were a bit hard and pillows not great, but overall a good sleep. The shower and tub/shower both didn't have shower curtains so the floor got wet. There were no face cloths, but they had shampoo & body wash. There were 2 bottles of water per day in your room along with a kettle to make coffee or tea (provided). The "balcony" is fully fenced with 2 windows that open slightly, not a lot of natural light in the room. There is a couch and chair, desk, closet, safe and mini fridge. There is a restaurant onsite, but I did not eat there so can't comment. Wifi works well enough in the rooms and lobby. There is a good restaurant nearby called imperial kitchen. The hyper market is a 2 minute walk, so you can stock up on snacks or water. There is also an atm nearby. I felt the area was safe as a woman traveller.

Room is specious

the AC in the room is Split Unit type, and the access to the elevator is only through stair!

Room is spacious i got room 410 Breakfast is average Coffee set is good

The ac inside the rooms have alot of dust , filters need cleaning to get fresh air, No self care items: tooth brush , fabric sleepers , dirty laundry bag, cotton sticks to clean ears Very limited tv channels Bathtub is opened and all water make the bathroom messy Bed mattress is not comfortable , seems to be old Pillows are very soft

Reception staff is very helpful and also the housekeeping staff. Rooms are big clean, very good hotel for family , near to all market and restaurants 👌 I will visit again.

There is no area for kids to play.

Staff attitude

check-in waited more than 1 hr and staff attitude is very bad

Staff attitude is very bad ,More than one hour waited for check-in and 1st they mentioned required payment (already done the advance payment on 3rd 1 pm) and our entry at 4 pm . This is my 1st experience with booking.com

Staff attitude

Breakfast was great. They also had water, coffee and dates at the hotel reception, which we snacked on every time we left or came back to the hotel. The room was nice. Free parking was included.

The water pressure in the bathroom and the water temperature.

I recently stayed at this hotel and was very disappointed with the experience. The most concerning issue was the rude and arrogant attitude of the staff, especially a receptionist named Fatima. Her behavior was unprofessional and unwelcoming, making check-in an unpleasant experience. when checking in, I noticed that I was charged more than the rate I had booked through Booking.com. Despite raising this with the staff, I received no proper explanation or solution. Additionally, the breakfast was far below average. The options were limited, and the quality of the food was poor, which was unexpected given the price of the stay. To make matters worse, there was a strong smell of cigarette smoke in the lift corridor, which was quite off-putting and made the environment uncomfortable. I would not recommend staying at this hotel unless they address these issues with their staff, cleanliness, and transparency with pricing

I recently stayed at this hotel and was very disappointed with the experience. The most concerning issue was the rude and arrogant attitude of the staff, especially a receptionist named Fatima. Her behavior was unprofessional and unwelcoming, making check-in an unpleasant experience. when checking in, I noticed that I was charged more than the rate I had booked through Booking.com. Despite raising this with the staff, I received no proper explanation or solution. Additionally, the breakfast was far below average. The options were limited, and the quality of the food was poor, which was unexpected given the price of the stay. To make matters worse, there was a strong smell of cigarette smoke in the lift corridor, which was quite off-putting and made the environment uncomfortable. I would not recommend staying at this hotel unless they address these issues with their staff, cleanliness, and transparency with pricing

friendly staff location is good for food

Internet keeps dropping but was rectified when we spoke to front desk

We resereved a twin beds suit and I dont have any idea on the regular rooms! There is nothing to like, just breakfast time till 10 a.m.

Water is chargeable! Internert was tribble. The room doesnt charge daily with towel and sleeper and ... I should cal to reciption for everythings! There is cold water in the entry and there is no water glass 😆

Large room space

Bath shower

I will come back again

Nothing

They are not honest ,,, the just want to take the money ,, I cancel my stay after i pay full amount for 21 days ,, and they did not return back my money for 11 nights ,,,balance ,,, and when i call them they said i broke one table glass which not right , it was the baddest experience ever

The location

I recently stayed at Hotel Garden in Muscat for four days and had a superb experience. The hotel is centrally located, making it convenient to explore the city. The staff were exceptionally courteous and attentive, always ready to assist with a smile. The hotel's appearance is quite appealing, blending modern comfort with aesthetic charm. Overall, my stay was fantastic, and I would highly recommend Hotel Garden for anyone visiting Muscat.