Fairfield by Marriott Sapporo

Professional and helpful staff. The room was very clean and comfortable. The bed and the pillow were the absolute very best l think I’ve ever had in a hotel.

フロントの態様が良かった

食事会場が少し狭いかな

部屋にカフェドルチェ(?)があって、ゆったり過ごせた

とくに無いです

中心部にあり、便利だある

無し

Staff is very hospitable

Location and helpful staffs

立地が最高。二条市場がすぐ隣り、すすきの繁華街の騒音は聞こえない場所。

特になし

お部屋の清掃がとても丁寧にされており、連泊でしたが気持ちが良かったです。 アメニティーやコーヒーサービスも整っておりとても良かったです。 次回はぜひジムを活用したいです。 立地は、繁華街に近くとても便利なのですが、１ブロック外れているので周辺はとても静かで落ち着きます。

特に見当たりませんでした。

フロント女性スタッフ　入庫時の駐車場スタッフ　素晴らしい笑顔　対応が良かったですね

朝食　スイーツなかった　醤油テーブルに無くて

朝食

地点非常方便

沒有溫泉，員工服務一般，沒有盡幫忙住客的需要，例如想申請遲一個小時退房也不可以

リーズナブル ロビーが良い

Location

清潔感があり、部屋も広くてとても居心地が良かったです。 設備も整っておりとても最高でした。

お風呂のカーテンが少し臭いがした

とても心地よい快適な滞在になりました お部屋はシンプルでありながら使いやすい配置で清潔感溢れていました お部屋のグレードアップも思わぬ嬉しい誤算でありがとうございました 部屋食の際のプレートやボウルも快く対応してくださりスリッパの補充に関してはこれまでないくらいで気持ちよく利用できました 会員サービスのドリンクも使い勝手がよくて強いて言えば紅茶があったらと思うところです あまり土地勘がなく決めましたが地下鉄やバス利用も便利で昔ながらの市場や狸小路のアーケードも味があり暮らすように滞在できました 秋にパリのマリオット系のホテルを宿泊予定で期待値が上がります 伝説となるだろうライブに娘と参戦！札幌に当選してよかったと思えるこちらのホテルも最高でした！また旅行する機会があれば是非再宿泊したいと思います

強いて言えば 宿泊前に道の積雪状況（スニーカー可能か）を問い合わせしたのですがお返事をいただけず出発を迎えてしまいました

とても綺麗でツインのお部屋も広くて快適でした。 フロントの方々も皆さんとても親切でした。 アメニティもスリッパふかふかでシャンプーもごわごわせず、充実していました。

朝のビュッフェで部屋に持って帰れるコーヒーが用意されていたのはとても嬉しかったのですが、とても苦かったです。

アメニティが揃っていて良かった 洗面所にもティッシュペーパーがあったこと

料金だけのことはある高級感のあるホテルでした。清潔感があり隅々まで気配りがされていると感じました。バイキングも種類も多く、とても美味しかったです。

カードキーのことをもう少しわかりやすく教えて欲しかったです。エレベーターで戸惑いました。

Great location

Room is very small

Great hotel, was delayed in Sapporo for 2nights due to a snow storm and we were able to get rooms here. It is a 30min + drive from the airport but it is very nice.

Локация

Цена завышена

スタッフの人が丁寧でホテルも綺麗

特になし

I really enjoyed staying at this hotel. The lobby is pleasant, the rooms are large and well appointed. I really enjoyed the breakfast buffet. It has a terrific egg station, many healthy options, and plenty of variety to suit most palates. Highly recommend

- Their location is very good. Very near nijo market, just opposite the hotel only - City center also within 10 mins walking - Since I drove car, we used their parking facilities . Hotel provide automated car parking (first time experience this in Japan). Quite fun to see how the car parking works. - They provide complimentary hot chocolate, microwave, tea at level 2. - However room was very small, quite basic hotel. Toilet also small & squeezy. - Rubbish bin iniside toilet is super small 😓😓 maybe is common in Japan to have very small bin, but not common in Singapore. It get full very quickly! - For my experience some of the staffs didn’t speak good English, so there was a time where we find abit difficult to communicate with them & they need to refer me to their colleague who spoke more fluent english.

Enjoyed my stay

Location is excellent right by Susukino entertainment district. Subway is 5 minutes away and you can walk to Sapporo Station in 20 minutes. Staff is great as always with Marriott. Rooms are very spacious for Japanese hotels. Bathrooms are dated but clean and functional. The room had a large window and balcony which was nice but you could not go outside. Biggest complaint - cigarette smells in hallways and in room. I had to have an air cleaner brought into the room and switched out daily as the filter would get dirty. The curtains are kind of musty smelling as well. This is a common problem in Japanese hotels. It is a "non smoking" hotel but there is a "smoking room" located on the 2nd floor right by the fitness center ironically. Would stay here again if they can get the cigarette smell problem under control. I did not dine in any of the restaurants.

The location is good, close to the famous places.

業務場所へのアクセス

特になし

Otelik konumu merkezi, bu iyi, kahvaltı zengin olsa da peynir ve zeytin gibi yabancılara hitap eden ürünler yok. "The hotel's location is central, which is good, and although the breakfast is rich, it does not include products that appeal to foreigners, such as cheese and olives."

King odalar söylediğinden küçük ve otel çevresi çok gürültülü, Otele döviz ile ödeme yapılamıyor, otelde döviz bozduracak yer yok. Havlular ve yastık kılıfları bazen kötü kokuyor. "King rooms are smaller than advertised, and the hotel surroundings are very noisy. You can't pay with foreign currency, and there's no currency exchange facility at the hotel. The towels and pillowcases sometimes smell bad."

綺麗

駐車場か少なく停めれない

Location is good and staffs are very kind.

On this trip, I booked a triple room since a friend was joining us. Traveling at the end of February, I found it to be great value for money, but you really need to book early; prices go up the later you wait. The welcome gifts were generous, including three items: drinks, snacks, and I can't remember the third one since I immediately chose breakfast! 😆 The drinks were individual bottles of juice, which were tasty, and the snacks were chocolates that I haven't eaten yet. The room had enough space for all three of us, with our 30-inch luggage fitting comfortably. I appreciated the wooden floors too. That night, the temperature dropped to -3 degrees. The hotel had enforced heating, but you could slightly open the window for ventilation. They also provided a humidifying air purifier in the room, so it didn't feel too dry. The sofa bed was of good quality as well. The entire room was clean and fresh, with a long bathtub that was suitable for someone who is 6 feet tall, and the water pressure and temperature were just right. The hotel was well-prepared; the triple room had all amenities for three people. Even the complimentary coffee capsules increased from 6 to 9. There were also three sets of toiletries, slippers, and pajamas. For titanium elite members, the breakfast offer included three persons as well. The restaurant where breakfast was served had a high ceiling and was bright and fresh. There were many delicious food options, including all-you-can-drink Hokkaido milk, unlimited mentaiko, and the famous Hokkaido soup curry. They had a wide variety of Western-style breads and an egg station. One standout feature was the polite front desk staff, who communicated in English with a friendly smile. We stayed on February 26 and then traveled to other places, returning on March 1. The front desk proactively offered to store our luggage that we wouldn’t need for the next few days, allowing us to pick it up when we checked in again on the 1st. This service was fantastic; we left two 20-inch suitcases and a backpack, which made our vehicle lighter and freed up space. The hotel’s location is super convenient, just 50 meters from the Nijo Market, and directly across from the entrance to Tanukikoji Shopping Arcade. It’s not far to return to the hotel after shopping! The hotel parking is limited and can only accommodate smaller vehicles; taller cars won't fit. However, there’s another parking lot just 20 meters away, which is very convenient. I was very satisfied with both stays and highly recommend this hotel! When we returned on March 1, the service was just as good, the room was tidy, and breakfast was delicious.

NICE LOCATION COMFORTABLE ROOMS

Toilet design is not same as other Fairfield

easy to go

娘と連泊でとても広いお部屋にして下さって快適でした！ 狸小路にも二条市場にも近くアクセスがとても良かったです！

Location. Cleanliness. Breakfast. Staff attitude. Secure.

Room size too small for the charges levied. TV has very limited channels. Only one restaurant which was also only active during daytime. No hotel bar. Check out time 11AM.

Service - excellent

N/A

When booked I thought the price was ~$280 AUD and included breakfast but when turned up to pay cost us $400 AUD + ~$55 AUD for breakfast. I was confused that price had risen since I booked.

Price - as above

無料でアップグレードしていただけました。ありがとうございます。

The Sapporo Fairfield Marriott was Centrally located, comfortable, and served as a great base hotel for our vacation in the Sapporo area.

Pretty solid

Good room size. Very clean. Good location.

The hotel’s thermostat was completely fake! I woke up drenched in sweat, thinking I was getting sick, only to realize the temperature gauge was misleading, showing 10-20°F cooler than the actual room temperature. I almost went to see a doctor before finding out that the room temperature was centrally controlled by the hotel. This was frustrating and misleading, and I’ll definitely be sharing my experience on travel review sites. Thankfully, I switched to other hotels in the area that offered a better experience. I’ve stayed at every type of Marriott, from small-town locations in Iowa to the Ritz in Tokyo, but this was by far the most off-brand Marriott experience I’ve encountered. The staff seemed mostly indifferent, and there was rarely anyone at the front desk who spoke English. While I understand that English speakers may be limited in Japan, it was still disappointing. The only exception was Ruben, who was fluent in English, genuinely helpful, and honest—truly a bright spot in an otherwise poor experience. We moved to the Solaria Hotel for the same rate, and it was a vast improvement. Upon checking out, I discovered the thermostat issue was real and confirmed by the staff: it doesn’t actually control the temperature, which is managed centrally. I also learned the hotel was recently acquired by Marriott, and it clearly has a long way to go before it meets the brand’s usual standards.

Clean & tidy

Location wise, this is a good place to stay. The hotel is literally 1 min away from Nijo Market as well as the start of Tanukikoji shopping street. The nearest subway stop is Susukino Station which is about 8 mins walk away. Or if you prefer to walk, Sapporo Main station is 22 mins away. Hotel is clean and nicely furnished. Only peeve I have is that even as a Platinum member, they only allow me to check-out at 2pm instead of 4pm.

cafeを営業していない

ベッドがとても良い。 ぐっすり眠れました。

2泊３日でお世話になりました。 途中、雨にあった時も、傘の貸し出しもあり、サービスが行き届いていたので、良かったです。

期待していたほどではなかった このサービスなら、もっとリーズナブルな値段で泊まれるホテルはいろいろある。 値段の割には高級感を感じられなかった。 フロントの対応も特に悪くもないが良くもなかった。

Fairview Hotel by Marriot at Sapporo Japan: With decades of travel experience, we have never had a worse stay and have so little value from our paid rate. From the start, it was a bad experience and only got worse over the four nights we stayed. The checkin staff tried to make us pay an extra fee for a slightly larger room (2 square meters larger), which should be afforded us as Gold Elite Bonvoy members (according to the rules) that is in the same room category. However, this hotel says that they do not adhere to the rules of the Bonvoy program and don’t have to follow any protocol from the Marriot group. They refused to check us in unless we pay ¥4,700 per night more for the already extremely high price of ¥62,800 per night. Keep in mind that this place is listed as a three-star hotel (although it is more a two star at best). The staff are incredibly racist and speak in a manner that is not how customers are normally addressed in Japanese. After threatening to have our credit card company get involved, the staff relented and checked us in without additional payment but changed the room to the very smallest of all the rooms as a sort of punishment. The room we were in is the size of a closet. The environment looks like a prison bare. The sheets are uncomfortable rough polyester. We asked for cotton sheets and was told that they only have these polyester type that gave us red bumps. We had to ask twice for little soaps (bar soap) as this hotel only has bulk pump soap dispensers in the bathrooms. We asked for a room with the front view and not even that request was fulfilled. The morning breakfast is an additional fee of nearly ¥3,000 per person with the quality of food very mediocre and the staff lazy & unresponsive. Any request to replenish empty troughs of food was ignored or conveniently stalled. The orange machine was overflowing from not cleaning the filter and when we brought it to the attention of staff, they pretended to be too busy to attend to it, brushing us off as if we shouldn’t tell them. There are many more reasons why we would not recommend this property and would not recommend the Bonvoy Marriot program but even this review will be ignored by the company so there is little point in going on. Just know not to stay here and to look for other places that do have some pride in making their guests feel welcome. We did not feel welcome and we paid over ¥230,000 for a four night stay in stuffy small room with uncomfortable sheets trying to avoid racist, rude, and unhelpful staff. We are reconsidering our use of the Marriot Bonvoy program as it seems to be useless with regards to usage or recognition of elite status. We would get better treatment at any hotel, paying less, having less stress, and not expect anything from a worthless Bonvoy program.

お部屋が綺麗で満足でした。

* convenient location * staff often left their cleaning tools after room cleaning, forgot to empty the rubbish bin, tea bag tray

Good position. Nice breakfast and restaurant

Centrally located hotel with all the basic comforts. The front desk staff need to be more helpful. They are polite but do the most basic thing without any focus on meeting customer expectations or needs. We approached them few times with different questions but only received polite responses which didn’t help. But the most irritating thing about this hotel if you don’t have breakfast included? Fish market coupons. They are basically useless. The hotel gives them to you in lieu of breakfast but the fish market mostly has stores selling seafood etc. How does that help with breakfast? My advice: stop this useless gesture which only irritates and upsets guests.

スタッフの笑顔とサービスで気持ち良く過ごせました。

This is the worst ever service at a Marriott establishment I have been to in the world! The reception can barely communicate in English and all the Marriott perks apparently do not apply here. Arrived at 14:15 and although we were Titanium Elite and Ambassador members we were told we cannot check in until 15:00 although the hotel was half empty. We tried to at least complete the pre registration process and were told they cannot swipe the card until 15:00!! Although there were absolutely no clients coming in or leaving my suitcase was in the way of ….. no one and was asked to move it… Breakfast is very poor and mostly catered towards Japanese clients. If you can avoid this bad hotel I recommend you find an alternative solution

最高でした。また行きたいです。

A humble Fairfield with an extravagant breakfast offering. The breakfast has a lot of options of local offerings and it even has a map. It’s only given for one day as a platinum benefit and is not given across all of your stays. That being said i enjoyed it enough that I would pay for it. All the hotels in Japan are expensive now but I managed to get a reservation here at a reasonable price before it sold out. The rooms are small and everything is fairly modern. The front desk sometimes had people who spoke English but google translate is something you may have to rely on at later hours.

Thank you for Fairfield by Marriott Sapporo Upon check in, we had greeted and was assisted by a reception Ms Wang Yen who has a sincere attitude and nice smile. She handle the check in efficiently and accurately. In pre arrival and staying stage, Asuka responded to my request and inquiry in a professional way. Also, Mr 松浦 who in Valet parking are nice and assist us during the stay Moreover, housekeeping team also are very good when assist make up room during the stay. Room is spacious and well designed and with a nice view. Much appreciated the coffee corner for Marriott Bonvoy member which refresh my day. Hope the hotel keep doing well.

Clean and comfortable. Good location to the centre of Sapporo.

Absolutely zero option for early check in which was a bit terrible after a long day of travel. Parking is also very limited and costs extra on top of the accommodation price per night.

The rooms were very small and dated.

the location was excellent.

Restaurant facilities closed so early that they really were not restaurants but snack bars. Very difficult to settle up checking out. Desk staff couldn’t understand that we shouldn’t be charged for breakfast since we didn’t sign up for it and we were leaving before restaurant opened.

Though not exactly a 5-star luxury hotel, it is modern and cosy. The lobby and the restaurant are not large, but the decor is quite pleasing. The buffet breakfast offers more than adequate choices. You feel comfortable staying here. The hotel is in town centre and is close to shopping and food.

Stayed here for a few days as it was my first time in Sapporo. About a 15 minute walk from the main train station. 5 minute walk from the Susukino area where there’s plenty of restaurants, izakayas and night clubs. The room provided was in the corner. It felt like it was larger than your typical Fairfield Inn room. The heater was quite effective to the point I had to leave the windows open. My stay didn’t include breakfast, which was a bummer. I saw the spread and it looked fantastic. I would’ve payed for breakfast on my own, but the price was a little too steep for what it’s worth. I’d definitely stay here again next time I’m in Sapporo.

Nice modern 4 star hotel, which seems to have been entirely refurbished. Nice breakfast at 2200yen pp. Rooms are small but functional and are better than web pics suggest. Recommend the higher floor rooms as you then get views over other buildings and some faraway mountains, Very well located near fresh seafood market, the posh shopping street etc. Negative point is that the restaurant is only open till 6 pm and only serves hot dishes till 230pm; after that, only afternoon tea items are served. In winter Sapporo is snowed under and icy cold. So it can be challenging to find a restaurant in the evening. Those nearby are small and all close early.

The hotel is great, with friendly and helpful staff. Location-wise, it's perfect walking distance from Odori and Susukino. Breakfast buffet has a large selection, and the overall feel of the hotel was cozy and comfortable

No complaints here

Fairfield Marriott is a great hotel, so close to great restaurants, the subway and various retail shops. Our team stayed there for a week, enjoyed the breakfast buffet every day and were well treated by the amazing and friendly staff.

Thestandardwithinthereceptiondeskisreallypoor.i)englishstandardisdisaster;ii)theyrefusedtoofferassistanceforpostaladviceandorderataxiforaneededcustomer. Nevertheless,thestaffinbreakfaststoodoutanddoneaverygoodwork.

Price was great for this property, just as nice as full service Marriott hotel. Very clean. Breakfast buffet is a convenient and nice set up

モーニングのパンセットの1000円のテイクアウトは最高に美味しかったです！次回はアフタヌーンティーをいただきたいです。 ホテル駐車場が1泊1500円と言われて20時過ぎに行きましたが、誰もおらず駐車できませんでした。

お部屋は綺麗で良かったですが 化粧水などのアメニティがないのが 残念でした。

Desk staff is very supportive really want to mention the name of Tribhuwan santoshi kushagra who help me a lot of my group and had a great coordination with us really supporting ,polite behaviour thank you guys

Our family stayed here during the Sapporo Winter Festival. Hotel is strategically located not busy area but close to everything specially the Tanukikoji Shopping Street. Rooms are basic and small ( usual in Japan) somewhat a bit dated but definitely clean. Banquet is simple, nice and well lit. Breakfast spread is nice and basic. Staffs are nice whenever we try to inquire about directions when going out.

삿포로역에서 굉장히 멀고 (도보 12분 거짓입니다. 두배 이상 걸립니다ㅠㅠ) 호텔 자체에 꾸린내 나고 사진 보다 훨씬 좁습니다 방에서 와이파이 안되었네요ㅠㅠ 그런저런거 다 이해하고 여행 다 마치고 돌아오는 날, 아침식사 동안 짐 2시간정도 맡아달랬더니 나가는 손님 짐은 맡아주지 않는다고 합니다 (미친거 아냐?) 들어가는 날에는 체크인 시간보다 훨씬 전인데도 친절히 맡아주더니 나가는 손님짐은 안맡아 준답니다 호텔 수백군데를 다녀봤지만, 처음 입니다 호텔 방침, 그 마인드가 최악입니다 홋카이도의 일정 잘 마치고 마지막에 괜히 기분이 안좋아져서 좋지 않은 추억이 되어 버릴 뻔 했습니다 그따위 사고방식 당장에 고치지 않는 한, 구지 그 컨디션의 호텔을 갈 사람은 아무도 없을 것 같습니다 안그래도 이용객 없는 것 같던데, 다시 한번 되집어 보심이 어떨런지요 몇달 뒤 또 출장이 잡혀있지만, 토부 호텔은 절대 갈 일이 없겠네요