DoubleTree by Hilton Queretaro vs Similar Hotels

Some discomfort with cleanliness and maintenance of linens; complaints about lighting.

Rooms described as modern and comfortable by many, but recurring issues: very firm beds, occasional lack of ventilation, humidity smell in some rooms, slippery shower floors, and some older bathroom fixtures.

Rooms are described as comfortable, but some issues like outdated facilities were noted.

Rooms noted as clean but some issues with bed comfort.

Several comments indicated dirty towels and bedding, affecting the perceived cleanliness.

Many guests explicitly praised cleanliness and spaciousness of rooms; a few noted spiderwebs at the pool corners and occasional humidity/odour near a canal.

La habitación muy bonita y limpia; however, some reviews mention facilities being outdated.

Some reviews mention dirty restrooms and discomfort due to cleanliness issues.

Many reviews pointed out the good location of the hotel.

Consistently highlighted as excellent and a strong positive across many reviews.

Location was acceptable, but walking distance to the historic area was mentioned as an obstacle.

Repeatedly praised for its proximity to downtown and restaurants.

The staff was frequently mentioned as friendly and responsive to requests.

Mixed reports: several mentions of efficient, amable and responsive staff (restaurant praise for Isabel, helpful front desk), but also serious negative incidents (accusation and fine for alleged smoking, poor response to lost item, lack of follow-through on pool complaint) and some staff with low engagement.

The staff was superb, courteous, and helpful, making the stay enjoyable.

Many reviews highlight excellent service and hospitality.

General satisfaction with provisions, though some variety concerns noted.

Mixed feedback: some guests enjoyed the food and praised restaurant service, while others reported poor breakfast presentation, lukewarm coffee and disappointing restaurant dishes (e.g., microwave-prepared sampler).

Breakfast was good, although some food options were criticized.

Breakfast options noted as needing improvement, but generally good.

Mention of pool and overall facilities, but lacking in some aspects of upkeep.

Amenities are decent (parking, restaurant connected), but multiple complaints about the pool (very cold, small, cleanliness corners) and a washer-dryer that didn’t dry or lacked instructions.

Some amenities were reported as broken, impacting the stay negatively.

Standard quality for this hotel tier.

Positive feedback on pricing relative to offerings.

Several guests explicitly noted good value or ‘relación calidad precio bien’; given overall positive location and cleanliness impressions, perceived value is high.

Pricing is competitive, though some feel it does not reflect overall quality.

Most guests feel the price matches the quality.