Henann Lagoon Resort

Smoking area next to kiddie pool. Plus ongoing maintenance,paint was very unpleasant to smell. But overall the place looks very great, friendly staff and good service. Plus breakfast was really lovely. Will come back again

We enjoyed our stay a lot only criticism is please update tvs so we can hook up our phones to it and watch netflix

They very friendly and helpful.

I was looking forward to my stay at Henann Lagoon Resort, but unfortunately, the experience fell far below expectations. Upon arrival, I explained that my original booking was for six people, but my father had sadly passed away four weeks earlier. Instead of showing empathy, staff were more focused on logistics and payment, insisting I change the name on his room. This took over an hour, under the uncomfortable gaze of other guests. When we finally got to our rooms, none of the key cards worked. They were incorrectly labelled and had to be reissued, causing further delays. At checkout, we were wrongly accused of not returning a towel card—we were only given one, despite staff insisting they had provided two. Given the earlier issues with our room keys, it’s likely this was another mistake, but again, the focus was on charging us rather than resolving the issue fairly. These incidents, all playing out in public view, left us feeling scrutinised and unwelcome. As the only Black guests at the hotel, it was hard not to question whether that played a role in how we were treated by both staff and management.

Staff was wonderful! Food options could be better but satisfactory. Pillows were heaven!!!!

The best place to stay in Boracay !!!

Only thing I hate about my stay is that THEIR SMOKING AREA is right next to KIDS POOL. 👎 but everything else was great!

Great place to unwind

Very nice location and superbly maintained. We had some trouble with the wi-fi , it’s the only inconvenience during the stays.

The staff and this property were the absolute highlight. The rooms were also nice and clean. We didn’t love this part of Boracay as it was so busy with lots of people hassling you constantly but the resort itself was pretty nice. Most of the food was quite good and they did have a happy hour in the main restaurant but no happy hour at the pool bar which meant we didn’t hang out there at all. The main pool was really nice but the back pool was extremely dirty, though I believe that problem is now fixes as we raised the issue and then the pool was closed. Overall a good stay and no real complaints. Well done to the staff.

Gerald at the bar is an artist. All of the staff are extremely respectful and helpful.

I like it

All other service staff encountered were incredibly kind, hospitable and warm. Thank you for the wonderful experience. EXCEPT for those 2 restaurant reception girls and Front Desk Staff reception morning of 6th June- incredibly Done with their job, very assuming and never experienced that . Me and my cousin’s family decided that we will all have breakfast together at 6am at the hotel restaurant since our transport pickup is at 8am- our last meal together since we’ll be parting ways after that. I asked my cousin and her husband and 2 kids to checkout from regency early at 6am!!! but leave their baggage so we can pick it up with the transport after we’re done. Imagine waking up the kids early (luckily front beach walk was pretty). We were excited to have our breakfast (never mind paying full for 2 more adults, paid full for an 8 year old kid coz his height is above their measuring pad, paid for one more kid.) just so we can enjoy together (supposedly) Damn!! First thing we encountered were those looks from those ladies at reception as if we were asking anything for free.!! Seated us at a table not even setup, we had to combine tables ourselves and get cuttleries. When i wanted to pay, they asked where my cousins were staying(like why?!!! I didn’t know we’d get immigration sort of questions just by buying breakfast. I realized they were assuming my cousin’s kids were staying with me. I can’t even get close enough to babysit. Worst 3 hours of my stay

Superb value. A great resort well located, with a lovely lagoon style pool in the centre. Staff were kind and helpful. Made our stay lovely. Location is perfect for exploring the beach and local restaurants. Breakfast was great. They even provided a quiet VIP experience for our breakfasts when we first arrived to get us used to the Philippines, which was an unexpected bonus. Our room was great, with a beautiful bathroom, including bath and a balcony overlooking the pool. I would recommend a balcony room to give you more privacy and a nice place for evening drinks and games, rather than poolside...bur if you like the idea of having a pool at your rooms balcony then they have many of those to offer. Though it may not be the newest of hotels it is definitely looked after and a great place to base yourself for a wonderful stay in Boracay.

Overall, we had a really good experience. Excellent service from the staff and very accommodating. We arrived 6 hours before check-in time but they allowed us to to check in since the room was already available..without additional charge.

nice place. Not far from the beach and cloaento everything

We have enjoyed our stay in Hennan. We booked pool access and we will book it again. Staff are very accomodating, friendly and professional from the front door, reception, VIP lounge to cleaners. The dinning entertainment/live band Donita and Paolo are one of the best thing we have experineced.

Clean big rooms excellent customer service

most of the details is not what we are expecting

Friendly staff and super worth the price!

Everything was okay, except for the wifi. I’m trying to do some work while on vacation however, the wifi connection is really a challenge. Also, I had a hard time sleeping because there’s a lot of mosquitoes inside my room.

Close to station 2..

Beautiful property with the friendliest staff ive ever encountered.

It's a very nice place I have really no big complaints. The menu at the restaurant is quite limited. The breakfast buffet is fine. I would stay there again even though it is a little expensive.

Very relaxing. Breakfast was good.

Always a fantastic place to stay in Boracay. Beautiful rooms, great location. Perfect.

Place was lovely, especially Pool area

Poor AC. Room felt damp during whole stay and then AC stopped working altogether even after having it "fixed" by staff.

Ants crawling on the bathroom sink and next to the TV counter. We informed the front desk. They sent housekeepers to spray some stuff, but more ants spotted every day

I highly recommend Hennan Lagoon resort in Boracay. This resort is clean, easy access to the beach, restaurants and shopping district. Their staff members are very warm, friendly and inviting especially the 3 staff members at their VIP Lounge, Joseph, Jane and Felix. The only negative about the place is the jacuzzi from our room which should be hot or cold but yet it’s cold only. But overall, this place is a great for a pkace to stay in Boracay.

Friendly staff. Excellent room with nice pool view/acess. Cozy. Pool may need some maintenance otherwise clean. About 7-10mins walk to station 2. Can be a problem when its raining.otherwise a very nice hotel

Nice

Pros: staff are lovely, property is clean, location is good - just a 10 min walk to the beach. Breakfast is very good! Go early as the line gets very long to get a table. Cons: you need to pay to go to the gym at the hotel which is absolutely ridiculous considering the amount you pay to stay there. The pool is very cold.

It’s very beautiful and clean

I stayed at Hennan Garden last time. Both places have their pros and cons. The front desk staff here were not helpful, but the cleaning crew and IT staff were awesome. Breakfast is not worth it. The food isn't good and repetitive.

The hotel seems a bit run down. Very slow service in the restaurant, breakfast buffet wasn’t very good and the cleaning staff rarely showed up. not sure it’s worth the price.

Very clean and spacious. We like the bed, everything inside the room are first class. Very nice staff and accomodating and friendly. We will love to stay here in the future.

Hotel was very nice with super friendly staff who were very attentive. The large pool in the centre of the hotel was always clean and there's a bar situated in the middle which was great. The room was gorgeous and we had a large bathtub along with a large shower. Housekeeping kept the room and the hallways super clean and tidy. We didn't eat at the hotel but each night there was live music. The hotel is within approx 8 minute walk to the beach.

Need better path to the beach

We arrived early before check-in. I asked receptionist if we can go ahead and ate the complimentary breakfast and was told it’s not effective until the next day. We arrived at the hotel before 9am. No rooms available yet. We’ve waited so long to get check-in, I think the guest after us was accomodated first, so we’ve waited again in the lounge room, we took a nap there because waiting was starting to get unnerving. We’ve already sent the full details of our itinerary via email and was asked about the date and time of our arrival. We were expecting rooms will be ready. Customer service is not that great. Most of the young staff are not work-oriented. They were so busy busing that they can’t offer to ask if you want a coffee or water. It was so rare that one or two crew would ask. Lady hosts are confusing and a bit unorganized. If I am going to compare Henann Lagoon to Henann Prime, I’d choose Prime where staff are attentive, professional, and friendly. We liked housekeeping, they were nice and clean.

It's away from the main hub (the crowd and noise) and yet so accessible

Overall it was a good experience.

It was excellent i recommend it and worth to stay at. Will go back again

We really enjoy our stay in Hennan Lagoon Hotel.

Excellent

Amazing Experience, Great Service....very friendly and accomodating specially Alysa, Rica and Brian you guys are all awesome Thank you so much, Hennan Lagoon and all the amazing staff

Very clean and very friendly employees

Great place to stay in! Loved the staffs and their pools!

My friends and I had a good time staying at the hotel. love the breakfast buffet as well. front desk was very helpful and were able to grant our request for early check in. Forgot the FO’s name but I believe it was Mylene. Overall it was a nice hotel to stay in Boracay

I asked to use the gym but a staff member told me that I have to pay $300 for two hours at each time I use the gym. In other brand names hotels I stayed before such as Hilton, Marriott, and Hyatt the use of the gym is inclusive of the hotel fees. In regards to the bathroom towels, please put a card out and inform the occupants that to help with water conservation, towels will not be replaced unless they are placed on the floor. My family and I do not mind not having our towels replaced daily if it means saving some water and helping Boracay conserve its resources. I think most western visitors will support your environmental sustainment if you implement this. Regards, Rodney

Staff was somewhat helpful, if it was something that they were going to do already they would do it but they wont go out of their way to help you. Also airport shuttle was very unhelpful. They dont even bother to help you if you dont call ahead. They would just decline helping you. Very disappointed as the place came highly recommended but I will not recommend this place to anyone.

We liked the breakfast (almost like a brunch). Wifi connection is poor. There are some spots that needs deeper cleaning.

Nice place to stay! Would stay again! Barry - Calgary, Canada

We really enjoyed our stay here. All the staff were very polite and very attentive. Although a bit pricey it was worth every penny. Already looking forward to coming back here again. Thank you for the great experience.

Helpful and friendly staff. Good location. Excellent value for money.

Good property, breakfast not really that great. No liquid creamer for coffee. Sewage smell sometimes.staff was friendly and helpful. Next time will stay at headman by the beach

Old and needs renovation. Staff was excellent! Inconvenient to beach.

nice only no beachfront

the room and breakfast is good. I need to walk a little to go to the beach.

Staff was fantastic!! Property was awesome !! Will definitely try to go back!! 10 stars out of 5!!

Great value for money. Our family stayed here.

Excellent.

Place is nice and quite.

Everything was perfect until we got charged php3,000.00 due to a henna tattoo stain on the sheets when we checked out.

None

My husband and I had an excellent stay in Hennan Lagoon.I made a reservation online in Expedia for a Premium room but we changed our mind and wished to stay in a Premium room with pool access we are so greatful with Mickey in the front desk who helped us upgrade a Premium Room with a pool access with ease.Thank you so much.Just look for Mickey she is very accomodating.Henan Resorts are highly recommended!Breakfast are excellent as well.The room is all wonderful,clean and cozy..

I stayed for 5D4N with 7 of my family members. We all had a wonderful relaxing time. The decor was modern and fancy and the staff were all very polite and extremely helpful. The swimming pools were divine and we enjoyed the swim up bar in the middle too We all loved it. We would thoroughly recommend to all.

Overall stay was pretty good except I was surprise i have to pay almost $10 per day to use their gym. i find it quite bizarre.

There were ants inside our room specifically the counter near the fridge, sink and bed. Me, my wife and 9 month old baby got bitten by ants. Reported to housekeeping and they sprayed a bug spray but did not help. We stayed for 3 days. Also plenty of mosquitos inside the room when we first checked-in.

It was an awesome experience with Henann Lagoon Resort and Staff. From the arrival in the airport last April 9 and using their shuttle service, to the transport people, to the boatman, to the front desk and to the restaurant staff, they were all amazing and welcoming. They all work to make your stay as comfortable and hassle free. Angelika from the front desk and Felix from the restaurant were astounding for there customer service. Buffet breakfast was extraordinary with lots of choices, can’t complain. Overall, our 5 days 4nites stay here was mind-blowing experience. We will definitely stay here next time. Once again, a big shout out to all the Henann Lagoon Staff. Thank you very much.

Well over all was great inspite of its raining continously. Only my concerns; restaurant are clossing very early at 930pm and specially the pool closing at 8pm. I wish to extend their pool time as beach is a bit far from the location, 5mins walk from the hotel.However,all was good and excellent as i enjoyed being with my son and family.i will surely stayed again in HOTEL HENNAN GROUP as services are beyond expectation.keep it up Hennan❤️

Very relaxing and enjoyable stay. Thanks Hennan

Customer Service is excellent. The only thing I don’t like is there’s a lot of mosquitoes.

Professional hotel, comfortable rooms, great pool, breakfast good... About a 10 minute walk to the beach... Overall Lovely hotel

Too many people and too far from the beach. Its not a beachfront very disappointing.

It was worth it.. but going to the beach is better with public transpo. But the hotel was great

Pool was amazing. Breakfast buffet was on point. Room was nice and clean. The staff are very helpful and accommodating. The pool kept immaculate. Security was in place and we ways felt safe on the grounds. There were usually vendors of some type in front of the hotel but they were not as pushy as some of the vendors oser to the beach and I feel that is because the security guard was there. Laundry is pricey and they do not offer free shuttle service. However, I feel I got great value for my money. We never took advantage of the spa services or the gym but they seemed to match everything else on the property and seemed to be top notch. Also, the tvs are not smart tvs and wifi is spotty. Keep in mind we were there for the beach and location so that was not such a big problem.

Property needs updating. Management needs to install electrical outlets bedside. With all the gadgets ppl want to keep at bedside. Grounds: lots of 'garbage should be cleaned by staff at far end. Room: the slider door is heavy. Outside: loud air conditioner noise at central untits. Mgt needs to work out way to muffle sound. Grounds are fantastic.

The staff was simply amazing. The location was excellent. Walkable to Station 2 where everything is happening. Just a great place to stay. I was there three weeks and have nothing but good things to say about the resort.

Quiet place..

The food is okay,maybe a little more improvement for that area

Aircon not cooling enough.

I like everything, i know its kit beachfront but the road/way going to the beach is dark. But over all 5/5

Staff were great and knows excellent customer service! hotel and its amenities are clean and well maintained. We had a great experience here and will definitely come back :)

It was a great stay. Everyone were nice and friendly. The room was clean and cozy. One of the best pool I’ve seen. Very fast responsen if you needed something.

What I didn’t like is the property is not on the beach. Next time I’ll book to stay @ Henann Prime.

Great location. About 3 minutes walk to the beach. Shops, restaurants and bar are nearby.

Great hotel , on the main rd not far from the beach. Excellent staff. If you’re looking to be on the beach. Hennan regency or hennan crystal. The 1 negative was the breakfast was bad

Beautiful big room and wonderful pool Very good brakfast and very helpfull staff All was perfect

Great service and hotel accommodations.

Very friendly and helpful staff. Great location. Central to everything.

Will definitely come back! ☺️ The hotel and staff are all very friendly and attentive! Awesome hotel! 😍🥰❤️

On Arrival I was impressed with the Hotel , Receptionist on Check in was polite and courteous and talked throw the Hotel services and told us about the VIP Lounge which was complementary as I booked a suite , when shown to the suite I was impressed with the room but was disappointed with the location as it was a pool access , it was straight in front of the pool bar and in full view of the restaurant, i rang the front desk for a room change but they said they were full , no alternative was offered , A Typhoon Hit on Christmas Morning no information no Guidance was given very disappointed as the whole Hotel basically shut down , no restaurant open even for Christmas Day lunch , dinner , room service only , all internet , TV Cable , Cell phone Providers down , ATM , Basically nothing could be done BUT , they have 4 other Hotels on the island which were all serving food , they could have invited there guests there , we did try but we were turned away because we did not have cash , We explained that the ATM was not working please charge our room at our Hotel but it was not possible , very very bad planning on the Hotel side especially when nothing was advised , the pool was also not in use for two days for cleaning so basically Christmas was pretty disappointing, I went there to relax and enjoy Christmas it was the total opposite , Because the Hotel has no plan on how to deal with the typhoon , but they had the resources and structure they need to plan for these scenarios.

Staff were very friendly, hotel was amazing. They even considered giving us a free shuttle going to our next hotel because hennan was fully booked due to typhoon. Will definitely come back!

Check-in was fast and easy unlike other hotel chains. The staff were all so amazingly friendly! Buffet breakfast was comprehensive. The pool is huge, clean and in line with the best 5 star resorts and has a good pool bar. The room was always clean and refreshed. Only small critique is that there is no ally way to get easy access to the beach- the beach is about 10 minute walk down the road, however resorts closer to the beach that are this nice are much more expensive to stay in too.

Lagoon Resort was really nice. They had everything I needed to feel comfortable during my stay.

Direct Pool Access from Room

Excellent in every way! The hotel is gorgeous and always clean. The staff go out of their way to make sure the guests have everything they need. The staff is always friendly and smiling. The rooms are beautiful. We were living in the lap of luxury!

The hotel shuttle service to/from the beach front is a plus factor. That includes if you purchase the room with airport transfer gives us an ease in carrying our luggages. I will definitely come back to this hotel.

Hotel gives you the mix experience of having privacy and quick access to the public beach when you want to. Lounging at the pool bar is great with exceptional service from our bartender John Paul who has great taste in making drinks! Awesome guy and knows how to make guests feel special and at home.