Shrine
Shrine, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
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About this hotel
Tropical Oasis by the Beach
Tranquil Accommodations: Phalarn Inn Resort offers cozy rooms surrounded by lush tropical gardens, providing a serene escape for guests. Choose between air-conditioned or fan-cooled rooms, all equipped with standard amenities for a comfortable stay.
Leisure and Excursions: Relax by the outdoor pool, book exciting day trips at the tour desk, or enjoy a round of golf nearby. The hotel's convenient location allows for easy access to various activities, ensuring a memorable vacation experience.
Convenient Amenities: Start your day with a delicious breakfast at the onsite café and take advantage of services like car rentals. With its proximity to the airport, town, and pier, Phalarn Inn Resort is the ideal choice for both leisure and business travelers.
Experience tranquility and convenience at Phalarn Inn Resort - book your stay now for an unforgettable beach getaway!
Nearby Attractions
Winnie Home Koh Samui
Winnie Home Koh Samui, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Sea View Gazebo
Sea View Gazebo, Mae Nam 5, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Viewpoint
Winnie Garden
Winnie Garden, Ko Samui District, Surat Thani Province, Thailand- Park
Shrine
Shrine, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Column with Lamp
Column with Lamp, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Elephant statue on gate
Elephant statue on gate, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Second Column with Light
Second Column with Light, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Elephant statue on gate
Elephant statue on gate, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Third Column with Lamp
Third Column with Lamp, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
4th Column with Lamp
4th Column with Lamp, Грутновая дорожка, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Dragon Column
Dragon Column, Thawi Rat Phakdi Road, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Right Lion
Right Lion, Thawi Rat Phakdi Road, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Chinese Tample Helth Ground
Chinese Tample Helth Ground, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Park
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Left Lion
Left Lion, Thawi Rat Phakdi Road, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Shrine
Shrine, Thawi Rat Phakdi Road, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Memorial
Apirom viewpoint and restorant
Apirom viewpoint and restorant, Bang Por 1, Ko Samui District, เทศบาลนครเกาะสมุย, 84330, Thailand- Viewpoint
Morning Glory Memorial Site
Morning Glory Memorial Site, Thawi Rat Phakdi Road, Ko Samui District, เทศบาลนครเกาะสมุย, 84320, Thailand- Memorial
Important Information
A deposit may be required at the property.
Stay Details
Check-in from
01:30 PM
Check-out by
11:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
Restaurant
Terrace
Garden
Laundry
Safety deposit box
Tour desk
Golf course
Car hire
Massage services
Outdoor pool
Shuttle service (additional charge)
Pool with view
Private beach area
Pool bar
Swimming pool toys
Fence around pool
Beach
Shuttle service
Cooking class
Room Types
Family Bungalow
Up to 4 guests60 sqm2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Bungalow comes with air conditioning.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
60 sqm
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskFanToiletPrivate bathroomElectric kettleMosquito netWardrobe or closetTerraceClothes rackToilet paperBottle of water
Superior Bungalow
Up to 3 guests30 sqmQueen bed (151-180 cm wide)
Bungalow comes with a fan, balcony. hot shower facilities are in an private bathroom.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
30 sqm
In-room amenities
ShowerAir conditioningMini-fridgeRefrigeratorDeskFanToiletPrivate bathroomElectric kettleMosquito netWardrobe or closetTerraceClothes rackToilet paperBottle of waterTrash cans
Two-Bedroom Bungalow
Up to 4 guests60 sqm2 Queen bed (151-180 cm wide)
This bungalow has a balcony, kitchen and air conditioning.
This bungalow can accommodate a group of 4 adults or a group of 2 adults and 3 children.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
60 sqm
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskFanToiletMicrowavePrivate bathroomKitchenSofaDining areaElectric kettleMosquito netWardrobe or closet
One-Bedroom Villa
Up to 3 guests70 sqmTwin bed (90-130 cm wide), Queen bed (151-180 cm wide)
This villa features a pool with a view. This villa features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a microwave and a toaster. Boasting a terrace with garden views, this villa also features air conditioning and a flat-screen TV. The unit has 2 beds.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
70 sqm
Garden View
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanToiletMicrowavePrivate bathroomKitchenSofaDining areaElectric kettleMosquito net
Two-Bedroom Villa
Up to 4 guests135 sqmQueen bed (151-180 cm wide), Queen bed (151-180 cm wide), Sofa bed (Variable Size)
Guests will have a special experience as the villa features a pool with a view. This villa includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a microwave and a toaster. Boasting a terrace with garden views, this villa also offers air conditioning and a flat-screen TV. The unit has 3 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Queen bed (151-180 cm wide), Queen bed (151-180 cm wide), Sofa bed (Variable Size)
Room details
135 sqm
Garden View
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanToiletMicrowavePrivate bathroomKitchenSofaDining areaElectric kettleMosquito net
One-Bedroom Bungalow
Up to 3 guests64 sqmSofa bed (Variable Size), Queen bed (151-180 cm wide)
This bungalow comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a terrace with garden views, this bungalow also features air conditioning and a flat-screen TV. The unit has 2 beds.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
64 sqm
Garden View
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanPrivate bathroomSofaDining areaElectric kettleMosquito netWardrobe or closetStovetopToaster
Two-Bedroom Cottage
Up to 4 guests64 sqmTwin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Featuring 2 bedrooms, this bungalow offers 1 bathroom with a shower, a seating area and terrace where you can relax. Boasting a balcony with garden views, this bungalow also provides air conditioning and a flat-screen TV. The unit has 2 beds.
Sleeps
Up to 4 guests
3 adults · 3 children
Beds
Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
64 sqm
Garden View
In-room amenities
ShowerTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanPrivate bathroomSofaDining areaElectric kettleMosquito netWardrobe or closetToasterTerrace
Garden Bungalow
Up to 3 guests30 sqmQueen bed (151-180 cm wide)
Bungalow comes with either fan or air conditioning.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
30 sqm
In-room amenities
ShowerAir conditioningMini-fridgeRefrigeratorDeskFanToiletPrivate bathroomElectric kettleMosquito netWardrobe or closetTerraceClothes rackToilet paperBottle of waterTrash cans
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(330 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 16, 2026It’s in a good location! Close to restaurants, bars, motor bike rentals and Naplarn Pier. You can walk to the Lomprayah pier to catch a boat to Ko Phangan or Ko Tao. The room is comfy and quiet!
10/10
Reviewed Sep 7, 2026Staff were friendly, so close to the pier.
9/10
Reviewed Sep 6, 2026The cleanest room we experienced after 2 months in Thailand, newly renovated superior bungalow was truly spotless. Everything was super quiet including the air con unit. We had the pool to ourselves for a week due to the low season. Beach is only 1mins walk via the ferry pier car park, also location perfect to catch ferry. Rooms cleaned every third day, nice sheets and towels. Walking distance to local restaurants. 10mins walk to Main Street and local market, and 7-eleven. Would certainly return for another relaxed stay as great value for money.
Only very minor part of our stay that we extended an extra 5 nights was the Wifi was a little patchy, curtains were not blackout, coffee/tea would compliment the kettle and cups that are provided in the room
7/10
Reviewed Sep 3, 2026La plage à côté
La literie trop dure
8/10
Reviewed Aug 23, 2026Fajny, klimatyczny hotel, z bungalowami. Bardzo blisko do plaży i tuż obok spokojnej ulicy z restauracjami, masażem itp. Mieliśmy rodzinny bungalow z kuchnią, która znajduje się na parterze z oddzielnym wejściem z zewnątrz. Na górze 2 pokoje. Jednym klimatyzator dla obu pokoi co może być kłopotliwe. Fajny basem do odpoczynku po całym dniu. Miły, pomocny personel.
8/10
Reviewed Aug 21, 2026C’est un bel endroit, les bungalows sont beaux et biens espacés et situés dans un beau jardin. Nous n’avons pas eu l’occasion de profiter la piscine ce qui est dommage car elle était belle. Le petit déjeuner était bon et le patron et le personnel vraiment gentil. L’emplacement est top pour prendre le bateau, c’est vraiment à côté. Si nous devons revenir sur cette plage, nous reviendrons certainement ici.
Le lit beaucoup trop dur. Nous ne resterons pas plusieurs jours à cause de cela.
6/10
Reviewed Aug 20, 2026L emplacement proche de L embarcadère de ko tao et d une plage sympa
La vue du bungalow ! Vue sur une parking et sur des travaux, ça ne fait pas rêver pour dans les îles...
8/10
Reviewed Aug 19, 2026Very nice resort with with great bungalow style rooms. Pool was the highlight and was great to spend some time in. Has a side gate straight to pharlan pier which made our commute a breeze.
10/10
Reviewed Aug 17, 2026Propre pas chers employés serviable et le quartier est super animé beaucoup bon restaurant, bar massage billard et plage magnifique à proximité
6/10
Reviewed Aug 12, 2026La ubicación ya que teníamos el puerto al lado
Q al entrar en la habitación estuvieran las ventanas abiertas por lo que parecía un horno y sin tener el ac puesto . Baño cutre.
9/10
Reviewed Aug 11, 2026Sehr sauber und ruhig, schöner Pool, nähe zum Strand + Fähranlegestelle Lomprayah
8/10
Reviewed Aug 10, 2026Le petit dej, la qualité des chambres et de la piscine
Manque d obscurité dans les chambres, juste des stores en tissu. Les réveils sont matinaux.
8/10
Reviewed Aug 10, 2026Amazing stay
8/10
Reviewed Aug 8, 2026Emplacement calme, éloigné de la route principale mais proche de la très belle plage de Maenam avec un embarcadère juste à côté. Beau jardin
Un des 2 bungalow était vétuste et pas rénové, contrairement aux autres. L'armoire s'ouvrait à peine.
7/10
Reviewed Aug 2, 2026Handy for catching ferry
No beach front. Rain flooded roads in area so difficult to go for walks between showers.
10/10
Reviewed Jul 22, 2026Nice and tidy place to spend time. Lots of space, pool, cosy bar, nearby amenities extend available services.
10/10
Reviewed Jun 28, 2026Bardzo spokojne i che miejsce idealne na wypoczynek
1/10
Reviewed Jun 27, 2026Cockroaches and their feces. Very impolite man at the front desk. Wouldn’t recommend.
9/10
Reviewed Jun 4, 2026Хорошая просторная территория, отличный бассейн, новые номера, холодильник, терраса, все очень чисто и ухожено, рядом пирс с паромами на острова и на материк, неплохой пляж очень близко, вцелом прекрасно все
Мало мебели в номере, шумный вентилятор, кондиционер дует на кровать, подушки очень набитые неудобные для нас
10/10
Reviewed May 21, 2026Great room for they money
10/10
Reviewed May 1, 2026Ruhige Anlage. Jeder hat seinen Freiraum.
7/10
Reviewed Apr 18, 2026We arrived in the evening and chose this hotel for its convenient location near the pier, as we had to catch a boat the following morning. The room looked nice, and the location was perfect—only a 2-minute walk to the pier.
The curtains on the window are not dark enough at night, as light from the garden comes in, and of course sunlight enters very early in the morning. This could be improved by adding fully blackout curtains.
8/10
Reviewed Apr 12, 2026Direkt am Pier, perfekt um mit der Fähre weiter nach Koh Phagnan zu reisen.
Alles wie erwartet.
6/10
Reviewed Apr 12, 2026Extremely close to pier. Just across a nice restaurant ‘my place’. Great playground for kids
9/10
Reviewed Apr 11, 2026Très bon accueil, excellente situation proche du débarcadère. Très bon rapport qualité prix. Excellent petit déjeuner.
10/10
Reviewed Apr 6, 2026Sehr ruhige Anlage . Die Mitarbeiter in der Anlage sind sehr freundlich gewesen. Waren schön öfter dort und werden wieder kommen.
8/10
Reviewed Mar 28, 2026Recht geräumige und nicht zu eng stehende Bungalows
Etwas wenig Schatten in der Anlage
8/10
Reviewed Mar 27, 2026Very convenient place to stay for me because it's so close to the ferry.
The wifi was not usable this time but that's sometimes life on an island.
8/10
Reviewed Mar 27, 2026Location.
7/10
Reviewed Mar 24, 2026Ontbijt was prima en locatie was ook prima, niets over te zeggen.
War meer variatie voor het ontbijt.
9/10
Reviewed Mar 22, 2026Tolle Unterkunft, angemessen für den Preis! Etwas in die Jahre gekommen aber aktuell wird renoviert!
Etwas abseits, gut für Strandurlaub!
10/10
Reviewed Mar 21, 2026Location
9/10
Reviewed Mar 19, 2026Pool was grand, large and clean.
Had a big gecko I couldn't get out of my room and it rustled and made noise for a couple of nights. I know that is Thailand.
5/10
Reviewed Mar 18, 2026Property is in a great location, right on a lovely secluded beach and near some good bars and restaurants.
Bungalows are outdated. Ants easily get in and once in hard to get rid of. Room just felt old and musty but if you’re not bothered about where you stay then it’s good for the price.
9/10
Reviewed Mar 13, 2026Bon rapport qualité/prix et l’emplacement idéal pour prendre le ferry pour Koh Tao
10/10
Reviewed Mar 6, 2026Accommodation. Location not so crowded.
9/10
Reviewed Mar 2, 2026Sehr ruhig, 100m vom Meer entfernt, gute und originelle Restaurants in der NÄHE
—
10/10
Reviewed Mar 2, 2026Przemiła obsługa. Bardzo pomocna w każdej sytuacji. Czystość na piątkę. Częsta wymiana pościeli i ręczników. Pokój i łazienka utrzymane w idealnym porządku. Do tego Super basen i teren wokół domków utrzymany perfekcyjnie. Niezdecydowanym gorąco polecam. Dziękuję całej Ekipie za umilenie pobytu.
Nie było takiej rzeczy.
8/10
Reviewed Mar 1, 2026Ett mysigt lugnt ställe.
9/10
Reviewed Mar 1, 2026Alt
Intet
8/10
Reviewed Feb 25, 2026Le bruit des oiseaux au réveil, le calme et la proximité de la plage à pied, une très belle piscine également. Le dynamisme de la manager pour l'organisation de nos excursions. Et le pancake aux fruits : délicieux !
Les détails pourraient être améliorés : les oreillers et les matelas trop fermes à notre goût.
8/10
Reviewed Feb 24, 2026Dejlig roligt. Super venligt personale
10/10
Reviewed Feb 24, 2026Établissement très bien situé près du port d’embarquement avec une belle plage à côté. Chambre très spacieuse avec le nécessaire de toilette. Superbe, piscine ouverte la nuit. Proximité des commerces
Selon la période, peut-être un peu chère…
8/10
Reviewed Feb 14, 2026Vooral de lokatie, dicht bij de pier en het strand. En aan de voorkant een leuk straatje met alles wat je nodig hebt. Van een buurtsuper tot restaurants waar je heerlijk kunt eten. Het resort is vooral rustig.
Wij verbleven hier 5 nachten en dan mag je op z’n minst verwachten dat de prullenbak in de wc wordt geleegd
10/10
Reviewed Feb 11, 2026Supersöt och ren liten resort. Fullt av blommande frangipanis, fågelkvitter och ekorrar. Så otroligt lugnt och stilla i hela byn.
6/10
Reviewed Jan 31, 2026Тихо
Море все время штормит. Такое место не очень хорошее для купания. Встретила неприятный администратор.
8/10
Reviewed Jan 30, 2026Contexte general agréable ainsi que la chambre. Rien à redire.
Rien
7/10
Reviewed Jan 26, 2026L'emplacement ! Nous avions choisi cet hôtel pour être prêt du quai pour prendre le ferry le lendemain. On ne pouvait pas être plus prêt c'était parfait ! Nous n'avons pas profité de la piscine et des autres prestations car nous sommes arrivés tard mais le personnel est très gentil, le bungalow est top et très calme.
Rien à redire car nous sommes restés qu'une nuit.
9/10
Reviewed Jan 24, 2026einfache tolle Unterkunft, die alles bietet was man braucht. Sehr ruhiges Resort mit schönen Swimmingpool. Restaurants alle in unmittelbarer Nähe ( auch Rollerverleih, Massage, etc ). Weg zum Pier über das Gartentor sehr kurz ( wenn man vom Pier kommt Richtung Toiletten, dann etwa 100 m weiter und rechts ist der Eingang - beschriftet und bemalt - nicht zu übersehen.
steile Stufen in die Unterkunft ( Bungalow auf Stelzen )
5/10
Reviewed Jan 21, 2026Kleines nettes Resort mit sauberem kleinen Pool in guter Lage zum Strand und zum Pier. Gepflegter sauberer Garten. Reinigung und Bettwäsche alle 2 Tage (für uns persönlich ok). Nettes, freundliches Personal.
Die Einrichtung ist etwas in die Jahre gekommen. Vom Schrank, zB. löst sich das Furnier, bei den Nachttischen sind die Knöpfe zum öffnen abgebrochen, der WC-Sitz war lose, der Wasserhahn am Waschtisch war lose, etc. Das meiste sind Kleinigkeiten, die leicht behoben werden könnten. Am schlimmsten fand ich das eine gewisse Grundreinigung fehlt, hauptsächlich im Badezimmer. Fleckig (Kalk), schimmelige Fugen, schmutzige Duschtrennwand, Flecken an den Wänden. Auch hier könnte mit einer Bürste und dem entsprechendem Reiniger viel erreicht werden.
8/10
Reviewed Jan 21, 2026Bien situe
Rien à dire
8/10
Reviewed Jan 21, 2026Нормальный отель для одной ночи. Потом удобно, что сразу на пирс выходишь. Очень большая кровать. Хорошее расположение.
Должны были заселить в 14, но заселили в 14.45. Учитывая, что мы не спали всю ночь и два перелета, то хотели приехать и сразу заселиться, а номер был не готов. Когда мы заселились и улеглись спать, то проснулись от дикой ругани. Кто-то около бассейна очень сильно ругался (мы так поняли, что персонал и постояльцы). Продолжалось это довольно долго и было при этом несколько человек.
8/10
Reviewed Jan 17, 2026L emplacement juste en face de l embarcadère pour prendre le ferry pour ko tao ,le petit resto au bout de la plage
L acceuil glacial du gérant
10/10
Reviewed Jan 16, 2026Really nice and clean and a lot of privacy, just perfect!
8/10
Reviewed Jan 13, 2026Very nice rooms and pool. Great, friendly staff.
Hotel does not have beach beds (but i knew that so no big deal) Breakfast not included
8/10
Reviewed Jan 9, 2026Ruhige Lage, alles, was man fuer eine Nacht braucht. Beste Nähe zum Pier, mit direktem Ausgang. Kleines, nettes Dörfchen fußläufig. Haben gut geschlafen. Eigener Pool, großzügige Anlage
Könnten kein Frühstück bekommen, Resto war um 9 noch nicht besetzt
10/10
Reviewed Jan 7, 2026Es war der ruhigste Ort auf der ganzen Insel. Man kann hier super dem Partyfolk entfliehen. Wir haben mit unseren Kindern 2 Bungalows bewohnt. Laut Chefin war zu dieser Zeit die Anlage jede Nacht ausgebucht. Wir haben aber nie wirklich viele Gäste gesehen. Der Pool war höchstens von 3 Personen besetzt. Für uns war es der ideale Platz um zu entspannen. Wenn man sich ins Partyleben schmeissen möchte, kann man ja 10min mit dem Moped hinfahren. Restaurants und Mopedverleih alles höchstens 5min zu Fuß entfernt. Strand war Menschenleer, weil nicht alle 20m eine neue Bar ist - sehr schön!
7/10
Reviewed Jan 1, 2026Very convenient for lomprayah connection. Newly renovated bathroom was very nice
7/10
Reviewed Dec 31, 2025Ok weil Lage zur Fähre gut. Nette Lokale in der Nähe
7/10
Reviewed Dec 29, 2025- Back door to the ferry - clean and quiet
- Wifi didn’t reach the corner bungalow I was staying in. - water kettle without even basic coffee and tea bags - Beach access is a walk through a car park
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Great location near ferry
- •Friendly staff
Areas to consider
- •Lack of breakfast service
- •Missing amenities
Cleanliness
7.1/10Some reviews mention cleanliness positively, but also highlight issues like the water kettle which lacked basic amenities.
Service
8.1/10Guests appreciated the friendly and helpful staff, contributing to a generally positive service experience.
Location
8.6/10Multiple reviews praised the convenient location near the ferry terminal, making it highly favorable.
Room Quality
7.6/10Rooms received positive feedback, but there were mentions of basic amenities lacking in some cases.
Amenities
7.1/10Some amenities were noted as missing or lacking (e.g., beach access), which affects the overall score.
Value for Money
8.1/10Guests felt they received good value considering location and general quality of the stay.
Food and Beverage
6.6/10The lack of a breakfast service and issues with the kitchen facilities negatively impacted this category.
Overall Experience
7.6/10While many guests enjoyed their stay, some issues affected the overall experience, warranting a balanced score.