The Orchid Hotel Pune Hinjewadi

Bathrooms need renovation, tissue papers were like left overs , not new , food was excellent Proximity to the stadium. Can be better if the other gate towards Baner road is open

Unresponsive front desk. Staff is rude

No view from the room

Worse than a motel on the highway! Instead os employees they have goons. DO NOT STAY IN THIS HOTEL.

Overall a good horel. Wifi could be better. The bathroom did not have proper ventilation

I had an absolutely amazing stay here and will be back each time I come to the area. Chetan, Pawan, and Simona were all great as were the housekeeping, front desk and Boulevard teams. I cant wait to come back.

The hotel is very tired and requires an upgrade, evident with the wear and tear on room doors, the wall coverings on the levels where the rooms were and the carpets. The rooms, the lobby and the cafe were all presentable. The cafe staff were extremely welcoming but we did have to do without coffee a few mornings as the machine had broken. Also frustrating was the fact that we had to return several times to reception to activate the room access cards as they did not work on arrival at the room. We had booked two rooms and while the one my mum and I shared was comfortable, my sisters room was very noisy (she was at the end room on a corner). She thought that there was a door from her room to outside that had been locked but she could hear the traffic, dogs fighting which meant she did not sleep very well. We did not make use of the pool or facilities as they were being renovated which had not been advised prior to our stay.

1 star

There is mold in the bathroom. Very poor ventilation.

Dirty and looting. Slow and lazy staff.

Not a great experience. Room was not as promised.

A dated property internally, but still a very nice stay with very attentive staff.

Staff and service was 5 star but WiFi barely works, gym is outside and not usable because of the pollution, food is mediocre, and hotel feels dirty for a five star hotel. Wouldn’t recommend.

Clean property Breakfast buffet was great Night ala carte was ok, they messed up sandwich and tea order of ours at dinner Lights were working on off at night so we had trouble sleeping Staff was very helpful though

Extremely unpleasant rooms, didn’t even get another room after requesting a different room saying that the current room is dirty.

Rooms need an upgrade, staff is friendly and do their best at all times even though we were at a peak wedding season. Cleanliness can be improved. Food is value for money but needs support eg sambar is tasty but not served hot. Ditoo idlis at breakfast buffet.

Service staff was good, breakfast was healthy and served on time. Room was silent.

Room doors were too thin. Could hear other guests talking loudly outside the door till midnight.

I selected this hotel for my parents. My parents ( senior citizens ) were in the hotel. They had a long stay of 5 days. It was comfortable and they enjoyed the food service. Thank you.

Comfortable stay for parents. Some issues were there with room temperature, as it was low. However Premium room had option where thermostat was turned down and heater was provided. Breakfast was great.

Front desk staff uncooperative. Access to rooms is through a passage where other guests are eating/ drinking, partying. Its terrible to find way through. The toilet do not have ventilation so smells. Hotel is dumping garbage across fence which can be seen from top floors and it looks uncivilized. My iPhone was missing on 27 Nov and I was told by Duty Manager, Front desk staff said its not found. I traced the iPhone using a app and it was found with hotel staff. It moved from 300 m to 1 km from Hotel over night that can be seen from app-support. I should have approached police and filed a case on hotel. Many young people look stressed out and do not smile at customer and uncooperative. Internet speed is poor, slow. This is against hospitality industry basic ethics. Overall I had a terrible experience.I would like to request part refund. This feedback is given for improvement and not other purpose, no revenge.

Very good location for great food choices and access to MCA stadium. Great experience

Excellent hotel. Very friendly and helpful staff. Comfortable room. Easy access to transportation.

Very good hotel.

This hotel is an exceptional choice for business travelers. The property is huge. The rooms are large and the dining is great. What makes it wonderful however is the staff there. They are so helpful and eager to serve. Yogesh and Chetan were both great with their help, whether it was with the luggage or restocking the rooms with water. I also want to give a shout-out to Girish, the manager. he was very helpful. I would recommend going for premier room ( NOt deluxe) I also suggest you try to book directly with the hotel. The rates may be better.

Room is good

The rooms are large and the food is shockingly good; definately pay a little more for breakfast. You might ask to be put in a room that is recently renovated.

The hotel smells bad and looks shady at best. I immediately checked out of this property after seeing the room. They didn't even refund my money but I wouldn't expect any fairness from a Hotel that has such misleading description of their property. Stay very far away from this one!

I stayed in 6th floor as well as 4th floor. 6th floor was decent but, 4th floor was disaster. It was smelling so bad and they couldn't do anything about it.

I booked for king size bed and I got single ones without even informing me..the room was okay but the hotel forces to order food

We need to order food. Try calling for half an hr. But no response. No one picked up ghe phone. Tried calling in front desk, service no. 53, 54, cafe, but no response.

Check-in staff was confused and quite limited for such a property.

Terrible 3rd floor. There were open fire escape routes with hanging live wires in front of my room 1307. Very bad communication with the hotel. They don't respond or have attention to care. I think they stay busy with so many banquet events. I will choose some better business hotel more suitable for business.

Good stay, next to highway, easy commuting to mumbai

Always stay in here when arrive Pune, nice and close place to my work area

I made a mistake of booking this hotel. Though the staff was courteous they lacked agility. The service at the restaurant was poor. Check in experience was bad as I was made to wait nearly 10 mins. Too many questions asked for having booked a room on double occupancy. Overall I am done with this property.

Stayed here for 5 Nights ( premier room with Bfast Room 1301). So far the best and most affordable 5 star hotel to stay. I was with my girlfriend and there was no hindrance or any privacy issue ever. Check in And concierge was smooth. Rooms are spacious, fresh and bathroom and bathtub are clean. Every other amenity is renewed every day without disturbance. House keeping is as non intrusive as it can get. Breakfast spread is quite good , gets crowdy on weekend still the service is fast and the boulevard is nicely themed and spacious. The best part of this hotel is its staff, everybody remembered our preferences and identified us every time we would visit lobby or restaurant. Even my “ginger Tea” specially made for me was everyday remembered by the steward Aarif, very courtacious guy. Valet are fast, dont make you wait much. Orchid oozes luxury with homely feeling. Only place to improve is A la Carte Menu, the taste is mediocre and why use that excessive Rose water on biryani ? Please refrain. 5/5 for the sake of ratings . :) thank you orchid for wonderful stay.

Check-in was smooth. Room was clean and aesthetic. Room service was to be paid in cash... that was quite derogatory.No bill was issued hotel nor it has been sent by Hotel.com. How does one claim the reimbursement?

The service and food was bad,quality of food was not good,room service was not efficient,calling thricw takes one time effort by hotel staff and wait time was 15 min .minimum

Have stayed in this property multiple times in past. The property is huge. Most of the staffs are very polite and good. However over all experience compare to previous stay, could be better.

No In-room.service after 7pm even for basic required things. This was not informed while booking. The staff was not at all cooperative and had very rude behaviour with senior citizens. Restaurant did not have al-carta menu and they forced us to take up buffet only. Overall it was a pathetic experience. And we made a fatal mistake by selecting this hotel.

Good staff. I would like to take the opportunity to thanks Mr. Anil and Mr. Matue from room service for their help.

Our stay was very good

Nice and clean room and toilet. Room was quiet though hotel is close to a busy highway. Wonderful breakfast and service. Enjoyed a perfect stay.

Location could be a plus, however, the poor quality of training and courtesy of the staff , the long walks from the check in lobby to rooms and the poor up keep of the property are all negatives. Overall not a good experience.

Services not upto mark

The first time I entered the room, the toilet have the chewing gum left by previous guest. The entire room is run down, the path to the gym is smelly and uncomfortable. Breakfast choice is limited. Luckily, this hotel have a group of friendly staff.

Hotel is well located for us. Rooms damp but staff very helpful and friendly. Think rooms damp because of poor air conditioning which is very old.

This is among the unfortunate hotel stays I have had. 1) The entrance road to the hotel is completely damaged and I am surprised that a hotel that calls itself "5 star ecotel" has not got it repaired. 2) On entering, there was no one at the entrance to guide us where to park our car. 3) When we arrived to check in, the reception staff told us that there was no booking in my name. They had mixed up my last name with that of someone who shares my name. This led to a long wait. 4) It seems that there was a lot of inefficiency in the reception counters. The guest next to us was exasperated and was threatening to "call the corporator" [This was one thing that made us smile]. 5) Finally, after the confusion was cleared up, we were given our room number and left on our own. Now, the hotel is designed in a slightly confusing manner and we could not locate the section where our room was located. After a few minutes of walking around, we came back to reception and they finally had the courtesy to ask one of their staff to guide us. 6) In the room, we realised that the hotel was really noisy with poor sound proofing. There was a group of young people, probably out on a company tour, who were sitting together in the lobby and speaking loudly until late at night. If you need a hotel for a quiet and restful stay, I would recommend that you avoid Orchid. Holiday Inn, part of a respectable international chain of hotels, far more comfortable, is a few hundred metres away.

The hospitality was horrible.. when asked for a crocin at concierge they did not have and also they said you will be charged 300rs if any of bell boy is sent

very strict for guest visit, desk phone not attending.. drivers rooms are unhygienic

We were allowed early check in, it was a big relief Housekeeping staff Anil and some girl did good job. Food was good, but few items from menu were not available. Breakfast should be allowed till 10:30am.

Good four star hotel , ambience and rooms. Off the Mumbai- Bangalore highway, easily accesible for transit during travel .

Old property well maintained Lot more could be done

Nice Place to stay....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ac wasn't working. Room service took 2 hours to arrive

Excellent

Excellent Service, great food! Polite staff & always ready to help.

The rooms here are really good! But the service is really poor. The only competent people in the entire hotel are 2-3 front desk staff and 2-3 house keeping staff and the person that greets you at the door with the biggest most genuine smile I have seen in the entire hotel. Everyone else has an air to them which says I'm doing you a favor. 1. I had prepaid for my entire stay (9 nights) and despite this the Hotel asked me to pay a deposit when I checked in so that my charges there can be posted on the room. Otherwise, they treat you like you'll run away without paying and have you pay for each and everything then and there. This was done for me but not my colleagues who booked through a different website and had not prepaid for the hotel. 2. The people who serve and get you a place in the restaurant Boulevard have not once done anything right. It is a tussle everyday to get anything. Not a single smile or wish good morning during my entire stay there. Plus the food is below average (definitely not worth the money being charged). In addition, my first night there, the waiter made a mistake and said the food bill can be charged to my room, but then because of this hotel's strange policy, realized he couldn't and he made his way at 11 in the night to my room to have this bill settled. Despite all this, I will still vouch for the rooms, they are spacious, clean and comfortable. P.S The reply to this will be a copy paste from other reviews, and I doubt there be any improvements

Excellent

Nice enjoyed

Location is good, breakfast buffet is excellent, amenities like indoor games can be improved

chekc in took more than 15 mins... check out took more than 10 mins

good hotel .. clean rooms .. clean hotel .. staff were very helpful .. only thing we asked for queen bed but it was not available inspite of informing them in advance .. food was good .. environment was good ..

Nice Hotel. Friendly staff. Good Food. Close to Balewadi Stadium and Highway

It was very good stay. Enjoyed each moment at hotel

Given room was cramped. Poor staff. Never to stay again

Pleasant experience every time I visit Orchid. Thanks

Very bad. I had stayed in orchid before . But this time it was terrible . The room, the staff .. everything was bad. I regret this trip to orchid

We have booked room for 3 adults but not provided with extra bed & blankets. Lift was not working for half an hour. Emergency area lift was not working. Check out was slow. Only one person was handling check in check out so over experience was not satisfactory

Good ambiance. Polite staff. Mr Vijat from House was very good impressive with the house keeping job. For service, we were required to remind often may be due to sudden rush during the Diwali function. Check in experience was very disappointing. .

There was no refrigerator, oven. Whixh we should ecpect from 5 star hotels.

Really Bad management - missing reservation even though confirmation number and email shown, lack of consensus among them, front desk gave the wrong keys for the wrong room, team very incompetent in getting back on certain queries - 4 calls made in a day and was told they would call back but never heard from them, existing stains on carpet and couch.

Good Hotel. We have been to pune for one day during our official trip and stayed there. All facilities like Morning Breakfast, Swimming pool etc. are good. Satisfied.

Worst hotel its not 4 star hotel its like a local lodge

Had a great stay! Clean rooms, helpful staff, great price!

The hotel has a limited menu for food. The hotel needs a overall renovation it is not maintained

Very Pleasant Stay. Rooms were very clean. Food was good.

They say they are five star category, but nothing matches the same. Bathroom needs renovations as faucet of basin water flows at the edge of sink which makes difficult to wash your hand. Also many fittings used to come out. Room cleaning - every time we had to remind regarding the towels and hand towels or floor mat. Staff at reception very rude and ya make sure you keep the recording of the talk you have with this staff as they change their statement. Staff totally not helping and courteous except for the gate entrance and security.