AUHTEL BHS

Good

Location

Cleanliness , response, not bothering , after complaints they said we will come in 5 min but never turned up

Only clean rooms

The staf behaviour was so rude and the staf was also so irsponsible and car and the behaviour of manager aditya was rude and disturbed at late night for the parking issue in that case the car was by the advice of the hotel staff and the impunchlity of hotel chief and all staff the breakfast time was 8 to 11 but the breakfast arrived at 8.45 because of that we reached late at our next destination the worst experience with hotel and the whole staff

Nothing

Everything

Nothing that I liked. Been coming here since 2024, now it has become worst, pls don’t come

Nothing that I liked. Been coming here since 2024, now it has become worst, pls don’t come

Location of the property is conveniently located to all the big offices around and there are several places to hangout and eat and drinks.

Cleanliness and the facilities were not available. Staff at the reception was unfriendly, never had a smile on his face. Hotel room was dirty, I could see bugs in the bathroom and roof of the bathroom was leaking.

Very good experience. The hotel is very clean and well maintained. The staff is very polite and helpful. Room cleaning is proper and the service is also very good. I really enjoyed staying here and would definitely recommend this hotel

Location

TV not working

Rooms are good, but one suggestion is that the property owner should give a hot water kettle in the room to prepare instant coffee or tea.

Clean, Good location, Good StGood reastirant, Value for money.

They can put an electroc kettle in the room. Would be great small addition

All the service is too bad… We have asked for glass ..they have givien us paper glass…after the argument they have givien the glass..as reason is that …we don’t have anyone to wash glass..is this true..??? Worst service

Nothing …Staff MR.Krishna is very roud.

The room location was good and the hotel is clean

The staff were asking and calling for checkout and there is raining outside still they don't understand from 11 only they started calling and disturbing me . They should have sense that the customer will be irrirate because of this , there is no tea and coffee available when asked , even the cleaning was not good as asked to clean again when stay for two days

Clean rooms and great staff

Na

The hotel is clean, overall good it is the best area to eating. Transport

It is far from the city,

Nothing

Everything....poor service...won't recommend this to anyone...dont go ...worst hotel ever

Location/Rate

No Secured Parking, No Tea/Coffee Kettle in the Room

Clean property, decent price, perfectly located

Very small rooms for the money. Room was clean.

Size of the room.

Clean, nice Hotel

TV doesn't work, we've stayed 3 times now. The lady in the reception refused to give extra bed even after taking booking amount for 3 of us.

Expect for the location, nothing else was good.

The room was very unclean. The bedsheets were filthy. They were not even changed. The soap used by the previous guest wasn’t even removed. Very poor hygiene. Terrible experience.

Its a good hotel near by balewadi high street at a calm location with parking space. The staff is good. Hotel rooms were clean. Overall good stay for a week. The bathroom had minor problem so they provided a different room on same floor.

I booked double occupancy but even then they provided single complementary water bottle which they provide for single occupancy as well. Wifi was not working and no kettle in the room for hot drinking water or complementary tea coffee bags were not available.

I recently had the misfortune of staying at Hotel Auhtel BHS in Pune, and it was an absolute nightmare from start to finish. If you're considering staying here, please read my review thoroughly to avoid the same awful experience I had. 1. Check-in Disaster: I checked in at 00:45 am with my 8-year-old child, who was already sleepy and exhausted from travel. Instead of providing any assistance, the front desk staff showed no interest in helping us carry our luggage to the room. I had to make multiple trips back and forth, carrying my sleeping child and all our luggage by myself. It was deeply disappointing and unprofessional, especially considering the late hour and the fact that we were a tired family. 2. Bathroom Issues: The first major issue was the lack of an exhaust fan in the bathroom, which led to a foul, musty smell lingering throughout the room. This was unbearable, especially after a long day of travel. It was evident that basic maintenance and hygiene were not a priority for this hotel. 3. Air Conditioning Problems: Despite running the AC the entire night at the lowest temperature, the room never cooled down. It was uncomfortably hot, and I couldn't even get a good night's sleep. It was clear that the air conditioning units were either faulty or poorly maintained. 4. No Hot Water & No Buckets: On top of the AC issue, there was no hot water available, which is a basic expectation in any hotel. There were also no buckets provided for a bath, which is particularly inconvenient for travelers. This was a basic necessity that was blatantly ignored. 5. Malfunctioning TV & Dirty Bed Linens: The TV in my room didn’t work at all, adding to the discomfort. The bed linens were visibly dirty, and worse. There were bed bugs and cockroaches in the room! This was disgusting.

6. Water Supply Issues: On day two of my stay, when I woke up, there was no water in the room. After calling the front desk, they informed me that a tanker was on the way, but it took an entire hour for the tanker to arrive. Once the tanker was finally there, the pump that lifts the water to the overhead tanks broke down, and it was not fixed for hours! 7. Unprofessional Staff: The staff were careless, and unhelpful. There was no sense of urgency in addressing any of the issues I faced. They were not apologetic at all and seemed indifferent to the inconvenience caused. May be they were used to such customer reactions and had learned to ignore them completely. I had to check out without being able to bathe or freshen up, which was an awful way to start my day. 8. Unfulfilled Refund Commitment: When I spoke to the manager about these numerous issues, they agreed in writing to refund the booking amount for day when there was no water. However, after several follow-ups, the refund was never processed, even though I experienced such basic service failures. The lack of hot water, water supply issues, bed bugs, and other problems should have been grounds for a full refund. 9. Owner's Indifference: The owner of the hotel never once bothered to apologize or address the multiple issues I encountered. It was clear that customer satisfaction was not a priority for them. The whole experience left me feeling completely disregarded as a guest. Conclusion: I strongly urge anyone considering Hotel Auhtel BHS to avoid this place at all costs. This hotel has poor management, subpar facilities, and a total lack of customer care. With so many other decent hotels in Pune, there’s absolutely no reason to subject yourself to the awful experience I had. Save yourself the stress and stay somewhere else.

Room was decent sized and quite clean.

Washroom Exhaust not working. Food Tasted good but charges exorbitant comparing the quantity Needs to be Managed by professional people

Yess

Rooms

Rooms were neat and clean. Value for money

Exhaust fan not working in the washroom.

Hygienic

Surrounding of the hotel

Payment process, i had paid the amount and same was successfully deducted from my account but not credited in Hotel bank account, i had to pay the double amount for single booking

Location the only saving grace

Towel and linen not clean with too many spots. No power backup. Generator is there but they dont keep diesel so you just suffer the whole night.

There was no water for bath n they were pressing to vacate the room before 12 o'clock...

Wonderful 😊

Not at all