Hotel Hacienda Mazatlán

Túnel directo a la playa 👍

Buena ubicación, instalaciones y atención

Está muy bien ubicado y tiene un muy buen servicio

El hotel no esta bien cuidafo, en las fotos se ve mejor. Nos encontramosnuna chinche enbuna de las hanitaciones y el personal nos la cambio

Excelente

La habitación la entregaron hasta las 3pm a pesar de que ya la tuvieran lista, en la playa se rentan las sombrillas y los camastros sin importar que sean del hotel y que uno se está hospedando ahí.

Venia de un hotel en zona dorada y la vedad el hotel hacienda no le pide nada a esos hoteles aunque solo fue una noche estuvimos muy agusto.

Un Hotel muy bien ubicado con una excelente vista!

Un buen lugar para hospedarse

Muy buen lugar para hospedarse

Clean and very convenient hotel, right on the Playa Norte malecón. Wonderful, helpful staff. Note that there is a lot of traffic and banda noise; you get used to it after a few days. This is typical of Mexican holiday destinations - bring earplugs if you’re a light sleeper. Great place, but the rooms are definitely not soundproof!

Muy buen servicio

Buen trato

Very nice place to stay

Msjd

El hotel está en el mero punto del malecon 10/10 Pero los aires de unos cuartos estaban descompuestos 🥵 de ahí en fuera todo estuvo muy bien ☺️☺️

Buen hospedaje, lo recomiendo en un 90. Perfecta ubicación. Personal amable. Lugar cómodo.

Recomendado bien ubicado,Limpio , personal amable , Chek in Rapidísimo. Sin duda. Volvería a hospedarme en el

We bought tickets to watch the main carnival parade at the Hacienda Hotel. Overall it was just average. There were three rows of chairs (each row with about 100 chairs packed as tightly as possible) with no height separation between the rows, so those who weren't in the front row couldn't really see well. Also of note is the the parade goes down the other side of the avenue from the Hacienda, so with the throng of people, it was really hard to see the dance acts that followed most of the floats. We lined up at about 12:30 and there probably wasn't more than 20 people in front of us. The hotel came through the line and gave each party as many pieces of paper as each party wanted so that they could put them on the chairs as they went in, in order to "reserve" them. They opened up the seating at 1 PM, and, surprise those twenty people took the entire front row, and any other good spots. There was a couple of chairs in the front row that didn't have these pieces of paper on them yet, but when we went to sit in them, a woman threw a fit saying they were hers (and she was hurriedly sticking as many pieces of paper as she could on a slew of chairs). After a brief argument, not wanting to create a bigger scene than already had transpired, we went and sat near the end of the second row. In order to get in and out of these seats to enjoy the open bar or use the restroom, you have to somehow squeeze past almost 50 people. This simply cannot be done without bumping people and moving chairs. They are simply packed in way too tight. This tight seating also became a problem when the person to the left decided to constantly stand up and wave his arms, phone and drink in front of us and others in their seats. Outside of these issues, virtually all those attending were very polite and tolerant of the conditions. Also, the staff was friendly, restrooms were kept clean, and drinks and food were both good and plentiful. In all it really wasn't worth it, since you can easily find a spot to put a chair at the edge of the street and be in front for the parade which we have done before. It was good to give this a try, but I really doubt we would do this again at the Hacienda.

Excelente

El Servicio a clientes es decepcionante, no te ayudan en nada, el bellboy ni siquiera te ayuda a cargar una mochila, la recepcionista una cinica, las toallas y sabanas ya muy desgastadas, la limpieza la hacían tardísimo, el wifi se desconecta todo el tiempo, no te dejan ingresar comida o bebidas al area de alberca, realmente lo unico que vale la pena es la ubicación, de ahi en fuera apoyo todos los comentarios negativos que otros clientes han puesto, y que ahora compruebo eran verdad, pese a eso quise darle el beneficio de la duda y fue pesimo. Hay muchas mas opciones!!

Excellent location

Nice hotel, great location! The room was sparse, the bathroom was a little moldy on the ceiling. Lots of street noise, but this would apply to any hotel facing the malecón. I would stay here again.

La chica del front desk que nos hizo el check in nos recibió con una actitud prepotente sin la más mínima muestra de educación y trato amable que debe de caracterizar la recepción del turísmo que como nosotros decidimos reservar nuestra estancia en éste hotel; En ningún momento nos sentimos bienvenidos, su expresión grosera y cortante fué: Muevanse para allá no puedo tener a todos encima del front desk"!!..Aun no entiendo que hace esa persona en esa posición... Jamás volveremos a ese hotel, mucho menos recomendarlo a nadie...!!!

air conditioning was not working. And all service was bad. will no be going back

They don't have my confirmation so they sent me to another hotel

*Let me start with the positives. Ok for the price was ok. Nice views from the balconies, breathtaking sunsets, all rooms have ocean view, big rooms, staff keep facilities super clean, easy access to market, restaurants, casino. Restaurant is small but it’s actually pretty good with traditional Mexican food, lady was making hand corn tortillas (yummy). Maids in floor 6 and 7 were great, my room was always clean and the hallways as well. Nice walks at the malecon, mercado is few blocks away where you can find a lot of food all day and night. Safe area. Yes we had a lot of fun, drinking at the pool and the beach-super cheap. A small ride to the bars at night time. Maybe 60-90 pesos (4-7 dlls). *The negatives No water for 24hours, some of the kids got sick diarrhea/vomiting and it was no water to flush the toilet, my uncle was going downstairs and getting water from the pool. (Management brought some buckets of water to our rooms when they knew kids were sick) -Hotel is very old and need a lot of maintenance. Old Furniture with holes, doors uneven. All the rooms look the same some furnitures are white others black/grey. If you are a member you can get a refrigerator with a mini kitchenette. AC worked pretty good in floor 7, I had to call maintenance to fix it when move to floor 6. We were a group of 4 families. 2 working elevators- always full- take the one at the right end is a little faster. Pool is small but ok. There is a bar at the lobby with 1 pool table, drinks are cheap. Bathrooms are always clean, even with all those customers going in and out wet and with sand. CONCLUSION. This hotel is right in the middle of the action in Mazatlan, it has a lot of potential but unfortunately the hotel needs a lot of improvement. I hope management will do something with this hotel like fixing the doors, furniture, balconies, bathrooms. An extra shower head somewhere at the entrance for the customers full of sand will be great. There is a lot more hotels to choose but a lot more expensive. We stayed at El Cid and the Local last time and that area has more international Tourist, the hotels are bigger, modern and more comfortable. Will I come back? Maybe, I actually enjoyed my family trip. It was crazy, loud, a lot of laughs and hugs with there up and downs it was a great mini vacation.

Photos at website do not represent not even close with what you will encounter. Rooms are worst than the cheapest motel. Best to sleep on the floor than in bed. Do not use the bathroom if you do want to get a disease

It was our first Carnaval in Mazatlan, and I wanted a nice place to view the Sunday parade. I heard about Hotel Hacienda. The cost for the bracelet (which allowed for free buffet and free drinks) was about $30 (US dollars). I emailed and was contacted back about availability. So far, so good. I had some concerns about having to show up and claim chairs (no reserved seating) at 1:00 with the parade starting at 5:30, but I figured for the food, drinks, clean bathrooms, seating along the route, it was going to be one of those things we have to put up with. We got there at 12:30 and had been told that doors opened at 1:00. No. Doors opened at about 2:30. We could have had decent seats, considering our place in line, but there were so many “experienced” Hacienda parade viewers that knew all the tricks—saving seats for people not in line, writing names on sheets of paper, joining friends in the front of the line, sneaking to the front of the line. It was pretty ridiculous. Food was marginal. To save our own seats, we had to sit in the sun and eat with our plates in our laps. This experience seemed to bring out the worst in people—locals and visitors alike. Never again.

Came here for a brief trip around the city. Upon first impression, the hotel looks really nice from the outside. Inside is where the nightmare begins. The elevator is unsafe and unstable because the doors open and close very harshly (sometimes leaving a gap), it shakes a lot, and only 6 people at a time can go on the elevator. Inside the hotel room, the conditions are that of a typical poor person's house. The decor is dated, the AC unit is loud, the balcony is unstable and not to level, there is very minimal lighting, the bathroom had mold (especially around the shower), the kitchen is very mediocre with no working sink with a dated tiny stove that was missing its knobs, and the furniture was falling apart! To make matters worse, I couldn't sleep all night because the banda was playing on the 9th floor (I was on the 7th floor) from between 10 pm and 3 am. You can hear the super loud music and the people's footsteps from dancing. If you can spend a little more money, please avoid this place at all costs! This place should be condemned!

I'll try to be fear with this review: this is one of the most terrible hotels I may visited in my life. The rooms are old, no towels in the toilette, bugs in your bed, bad service, not wifi working correctly. To sum up, please stay away from this hotel.

First clue: no help with the luggage, although there is no elevator for the first two floors. Bad food, bad service, no towels, noisy, no hot water, dirty room... Forget about Wi-Fi. I tried to talk with the lady at the front desk, but she was overwhelmed with complaints. She did not pick up the phone. When I finally got her attention, she was rude.

The location of this hotel is awesome. Wish I say the same for the hotel. I made a 5 night reservation 2+ months in advance online. When I tried checking in, I was informed there was no reservation. When I provided proof of my confirmation printout, I was told they didn't do business with the company and wouldn't be able to honor it. After several hours of dealing with the receptionist, reservation manager, and administration, I decided to pay out-of-pocket for the room, after contacting the company I made the reservation through, who immediately reimbursed me. The room I was given was not what I was expecting. There must have been a broken water pipe, because I heard water running all night long. The water in the shower never went down. I complained the following morning and was moved to another room, which was a little better. When I asked the front desk for additional towels, I was always told there were none. I asked the maid for towels, who was usually able to provide them. Because of the busy time of year, I wasn't able to move to another hotel, so I tried to make the best of my stay. There are better hotels in Mazatlan, where customer service is important, unfortunately, this is not one of them.

I made a two-night reservation for this hotel six weeks before arrival, mainly because it was cheap. On check-in, the clerks told me that the rate had gone up -- way up! More than double. Luckily I had my confirmation printout and after much deliberation and apparently a phone call to a manager, the clerks very reluctantly decided to honor my reservation and rate. Because the hotel fronts on the very busy main boulevard, it is very noisy. Cars and motorcycles roaring by all day and the rooms are far from soundproof. Additionally, the beach restaurant across the street hosts a very loud band whose drummer drums continually all afternoon and evening. Boom, boom, boom. Mazatlan has some very decent hotels for very decent rates: this is NOT one of them.

It is a run down hotel. Also, they try to sell you shares in the hotel for about 20,000 pesos. "To guarantee that you can get a room" The money is also said to be used for maintnence. I truly think the only maintnence taking place are of the owners wallets. The room were run down, I found old chewing gum at the bed, a fossilised bug in the shower and the curtains were full of holes. The "bar" had only 3 real glasses. If you wanted more or they were already used you had to do with plastic mugs. They have internet only in the lobby. The cleaning lady woke us up every morning to ask us if we were leaving today. The hotel is located just on the beach. The beach in this area is also run down with "restaurants" that I would go to only if I wanted a stomach disease. I guess this was the "place to be" 1974, but now its just bad. We paid 3700 pesos for 7 nights, that is not bad at all. But then its not a very good hotel Stay away.

We stayed five nights at Hotel Hacienda, it is a charming hotel but billing practices were problematic for us. At checkin we were first told there were no rooms, then a change and there was one, we asked about a length of stay discount and told there were none available. We talked with three other guests who were given discounts, for one night stays we paid 83 dollars a night, (70 plus 13 for stove and dishes) two other guests reported they were charged 50 dollars,and another would not say but it was less than 50. We were also placed in a second floor room, the lower rooms are noisy from street traffice and had no light blocking curtains. To be fair we were moved by another receptionist when we asked to be moved. I would be cautious about staying here unless you are really willing to advocate for yourself. I speak some Spanish but not fluently. Thought I have to say the resort is nicely located and views are good.