Shogetsu Grand Hotel

Nicely renovated hotel. Easy to find the location, staff are very polite & helpful esp the serving lady during dinner. Food is great.

Opening time of onsen can be longer, it closes at 10am in the morning.

美味精緻料理

房間過於老舊

Location

The onsen area does not provide any towels need to bring towel from room and limited skin/ body care amenity. Given towels are wet after onsen after hiking there is no clean dry towel to use There is no security measures to the onsen area esp the outdoor onsen area. Very dangerous. The room ventilation is weak Aircon is not cool enough. Demand us to hv breakfast 7 am too unreasonable for holiday stay. Book via booking.com shuttle bus is not free !!! The dinner is very sumptuous. Service staff is limited but they tried very hard to deliver good service

석식과 라운지 운영이 좋았어요

ラウンジの食後にも楽しめるサービスが最高です。

部屋の空調(暑い)の調整が難しく、少し寝苦しかったです。

방도 깨끗하고 식사도 고급스러웠고 맛있게 잘 먹었습니다. 그리고 라운지도 좋았고 온천물도 피로를 싹 가시게 했습니다.

.

Great facilities, very local, good food

The rooms were beautiful! Staff very friendly and very helpful. Food is soooo good! We had our own private room each breakfast and dinner. The view and in room onsen was very nice. This place was so nice!!!

None

The food was very good. Staff were very nice and shuttle service was a plus, it was so easy to get to the hotel.

Our room was clean but a part of the floor near the toilet needs repair it seems to be caving in

The ambience of the hotel is very nice, especially the lounge area. It offers honey tasting session and we can relax in the lounge freely. The room is very decent and well designed. The breakfast and dinner courses are very enjoyable. The onsen is also very comforting. The night light show in the area is very spectacular too.

Nothing.

ラウンジのスイ—ツとハチミツなどなどとても美味しかったです😊 冷たいビ—ルは最高でした！

女性風呂のシャワー🚿が弱く男性風呂は良かったので少し残念です。

湯上がりビールや、つまみの種類が、増えた

10年前位から、利用していますが、料理長変わってから、料理が楽しくなくなり残念です。

接客が丁寧、料理が美味しい、館内のセンスが良い

強いて言うなら若干お風呂の温度が低い

Very clean.

Nil

職員の対応がよかった。何より夕食も朝食を満足度の高いものでした。また無料のスイーツやアルコールサービスなどありました。

施設も綺麗で、食事も良かったのですが、唯一トイレだけ、何の飾りもありません。もう少し花をおくとか、 扉の下の掃除が行き届いてなかった。たまたまかもしれません

Have different activities provided once checked in. Allow one to relax and focus on enjoying the stay.

Not enough tourist attractions nearby

Breakfast was excellent with great and fresh food.

Onsen tax should not be charged to guests who have not used the facilities.

Location and hotel is compact. Dinner set is quite good.

The aircon is off during spring and ventilation is poor. When window is opened it has a sulphur smell.

食事が全て美味しい

2日目のお風呂がぬるかった

버스정류장과 편의점이 매우 가깝다. 라운지에서 제공되는 간식이 시간마다 바껴서 재밌었다. 덕분에 방에 들어갈 일이 별로 없었음.. 가이세키요리는 이탈리안 퓨전이라고 해서 정통가이세키보다 맛있게 먹었다. 돌아가는 송영버스에서 직원분들 모두 나와서 인사해줘서 감동

노천탕이 꽤 개방적이라 반대편에서 보일것 같았다. 물론 보이게 만들지는 않았겠지만..

The location is very close to Futami Suspension Bridge and Jozankei Futami Park. The hotel is just next to river. The hotel is beautifully decorated, the atmosphere here is very calming and relaxing. The rooms are spacious and all have the view of the gorge. The lower level, the closer to the river and can hear the water running sound when opening the windows. The hotel is very clean and the staff are friendly. We are briefed in English during check-in about the "snack and drink activities" provided by the hotel. English details information handout also provided to ensure that the visitors are understand the schedule when the snack and drinks are taking place. We purchased the half board package; which comes with breakfast and dinner. The breakfast is Japanese set meal with petit buffet; the dinner is Japanese Kaiseki style set meals, you can purchase your choice of drinks to pair with the meal (optional). Highly recommended to take the half board option for those who loved Japanese cuisine; and the drinks option for those who enjoy champagne, wines, and sake. We enjoyed our stay very much.

十分欣賞休息室照顧了不同人的需要，例如下午時間會有甜品，晚上有啤酒任喝，宵夜會有雪糕或小食，所以我看到那個共用空間很受歡迎，有多人在休息/聊天。住宿晚餐10分豐富，也很美味。地點很方便，旁邊就是溪邊，景色很美。

室内もくつろげたし、喫茶室もゆったりすごせて、はちみつバイキングやウェルカム饅頭、デザートやアルコールの提供などたくさん楽しめました

特にはなかったです 食事も楽しみにしていて、味変でいろんな味を楽しめたり盛り付けも月をテーマに上品で見た目も楽しめました。

Services provided by the hotel: shuttle bus pickup to and from the hotel. Great hospitality provided by the staff.

I wish the shuttle bus pickup would have been free of charge for the hotel guests.

The room was a fun mix of Japanese and Western. Men and Womens big bath were swapped overnight allowing you to experience both onsen facilities. Private Baths are available for a fee. Lounge was excellent with a great mix of time based offerings. Number of people at the hotel is also low, allowing for a more quiet onsen experience.

The hotel began current operations in the 50s, some areas are definitely showing their age.

Amazing Ryokan! The best I have ever stayed. I was surprised by the amount of food served during dinner. Stayed here for a total of 3 nights, as a small eater, every dinner I had to stuff all the delicious food into my tummy. The waitresses were friendly and helpful. The room was clean and spacious. The lounge is the highlight. It was a perfect place to unwind with beer, snacks, desserts and music. It has a beautiful gorge view too! The indoor and outdoor bath were well maintained. But indoor bath was super hot. My family would like to stay here again!

Nothing

아침식사 맛있었습니다.

온천이 규모가 작아 아쉬웠습니다. 프라이빗 욕탕도 작아서 아쉬웠습니다.

スタッフが親切で対応も丁寧なところ

お風呂の脱衣室や、廊下が寒いです。床暖房があると嬉しい。

We ordered the Golden Package, therefore, all means are arranged. And we get to experience the authentic japanese fine dining.

Location is a bit far away from airport.

Very disappointing experience. There was no staff available to help with luggage, which is unacceptable for a hotel of this standard. The onsen is not included and requires an additional payment, which was not clearly communicated. The worst part was the lack of privacy and professionalism. A female staff member opened the onsen door without knocking while we were completely naked. This was extremely uncomfortable and inappropriate. Overall, very bad service and poor management. I would not recommend this hotel.

Love that the lounge provides different snacks & drinks at different time of the day & there is always something to look forward to.

Na

The bedding was excellent, and everything else was great as well.

However, there were very few staff members who could speak English during conversations, and the food was slightly below expectations. Although there was a wide variety of options, the taste wasn’t particularly outstanding considering the quality of the ingredients, which was disappointing.

値段が高いだけあって、サービスも料理もおいしかったです。

洗面所の化粧水、乳液などのボトルが汚れてたので、洗って使用した。 トイレのウォシュレットノズルの汚れも気になりました。

The meals and lounge

Nothing

"The shuttle bus service from Sapporo Station was incredibly convenient. This luxury hotel has a beautiful and warm atmosphere that makes you feel right at home. I especially loved the breakfast, and the staff were exceptionally helpful. I will definitely be back when I have the chance!"

nothing

서비스, 시설 청결도, 객실, 온천

식사

거의 두시간마다 호텔에서 이벤트 및 무료 다과, 와인 등을 준비해줬음. 조식, 석식시 오픈된 공간이 아니라 프라이빗 한 공간에서 식사를 할 수 있어서 좋았음.

야외 노천탕이 생각했던 것 만큼 크기가 크진 않아서 살짝 아쉬웠는데 나쁘진 않았음.

Hotel was beautiful, located on a side of the valley overlooking another hotel. The half-boarding option was great! A lot of snacks provided during the stay at the lounge. Even free beer from 1700-1800hrs. Plenty of convenient stores within walking distance. Our second time back. Fantastic.

Nothing.

Very good decoration with a nice atmosphere. The staff were friendly and professional, and the service was excellent. The dinner was fancy and enjoyable.

As a small suggestion, it would be nice if the alcohol serving time at the lounge could be extended until 7:00 pm. The outdoor onsen is a little small, and the hotel entrance can be slightly difficult to find. Overall, it was a pleasant and comfortable stay.

Room is spacious and clean. Set dinner and breakfast are mediocre and need improvement. Facilities are good. The public lounge is very cozy and full of activities.

Food

료칸 호텔의 전형이네요. 호텔 안에서 모든 일정을 해결할 수 있고, 라운지 이용이 매우 만족스러웠어요.

프라이빗 온천의 전망은 대중탕의 노천탕보다 못해요. 그저 프라이빗 온천 체험 정도로 만족. 저녁 식사 메뉴가 독특하긴 한데, 하나하나 맛있다는 느낌은 덜했어요. 음식보다 테이블웨어에 신경 쓴 느낌. 전통 료칸의 식사를 생각한다면 실망할 수 있어요.

我內人是個素食者，我們有向酒店提出這項要求，並獲得完善的服務，服务人员態度也很和善，我們非常滿意，下次有來札幌ㄧ定會再光臨。

If you stayed at the hotel, the website said the bus from sapporo to the hotel is free. But we are charged ¥2600 for the bus. When we asked why we are charged since we are staying in the hotel. She said cos we booked the hotel thr booking.com. Then the hotel should clarified when we booked & gave the booking details. The booking details will tell them that we booked thr booking.com.

Clean and good food

In rest room and aisle can smell smoke

Perfect for everything

服務好 景觀好 地點佳 大浴場設備好乾淨 定時男女浴場交替

早餐可以豐盛一些嗎

I really like facilities here. Room is really good and spacious. View is good. Not far from park. Near foot bath. The hotel is located on small hills. My English is not very well and I cannot speak Japanese, so sometimes it is difficult to communicate. However, all staffs I met were very helpful.

Good atmosphere in the all-day lounge. Many guests enjoyed the free amenities (drinks & snacks). Room was a good size and comfortable. Staff were friendly.

Difficult to find the hotel at night for foreign guests as the name of the hotel was in Japanese only and not easy to see. The breakfast buffet could serve more fresh fruit and local Hokkaido products like yoghurt and milk etc.

房間寬敞，設備新，窗外景色優美

停車場到飯店入口沒有遮蔽，遇到下雨或下雪比較麻煩

The rooms are huge. Roughly double the size of a regular hotel room. The rooms were half tatami and half wood flooring, avoiding the carpets and their associated dust mites. The room was well heated upon arrival and windows could be opened for a cool breeze as needed. The toilet and bathroom are split. For the bathroom, there was both a well draining shower area and a bathtub. It also had a special tap for drinking water. Besides the room, we had 3 different breakfasts and dinners across the 3 days. Each meal was so heavy that lunch was not needed. Free beer was also available at 5pm each day, and infused liqours at 7pm onwards. The onsen was wonderful as well with pools of differing heat and a beautiful outdoor area. All in all, a perfect trip.

I wish the lounge was open 24/7 even if there is no special services at certain hours. It is a great place to just relax and read a book.

位置非常好，剛好入口第一家！ 房間非常的大，床很舒服好睡！景觀很美，早餐、晚餐是套餐，很不錯吃，飯店的點心、咖啡、啤酒、蜂蜜、甜點讓人沒時間餓！坐在休憩區裡非常的放空休閒！

早餐晚餐會有菜單輔助，但是只有英文的，沒有中文的（最後要了日文版）！服務人員明白告知只會講英文跟日文！戶外溫泉可能因為地形關係，有點可惜，是這次來北海道期間，最沒有景觀的溫泉！

好多好多吃的 ，餐點美味

沒有

除了室內、露天風呂外，lounge 分時段供應飲品、小點心，視野開闊；休息室有電動按摩椅，在在讓人放鬆

10/8入住，放眼一片青綠，葉片幾乎未變色，周邊景點不多

Very nice place to stay with great views. The staff are very helpful and polite.

Professional Service , attention for details,

Dinner at 6:00 to early in our opinion

The location of this hotel is excellent! Just 15mins drive to Shiretoko National park! The half board meal is amazing! Everything is fresh and tasty, even the dishes are so cute!

很喜歡服務和環境

沒有

모든 것이 완벽했던 숙소

最高、満足、楽しく、 スタッフが最高の接客でした。

夕食は配膳されコースでおいしい食事 ラウンジで湯上りBeerは最高のサービス

朝食は配膳職はおいしく食べたが　一部バフェの豚汁などが空で具の無い状況、また他のアイテムもレスが散見していた。

ご飯が非常に美味しかったです。 サービスも丁寧で素晴らしい。

若いスタッフの皆さんのおもてなしの気持ちが伝わる良いホテルでした✨

라운지 서비스도 너무 좋고 음식도 너무 맛있었습니다 대욕장 포함 시설도 너무나 기대 이상이었습니다 또 가고 싶네요 감사합니다

없습니다

清潔感があって、スタッフの対応も丁寧でした。

全て満足しているから、不満はないです。

Love the amenities and facilities. Rooms were comfortable. We loved the lounge the most and it’s where we spent the most time. Food was fantastic and of high quality.

Nothing we didn’t like, but I would have chosen more modern rooms.

Fantastic hotel and so much great food

Outdoor onsen was smaller than expected.

The food (kaiseki), the lounge with free drinks, snacks, honey, yogurt and nice view on the river The onsen

The hotel pick up shuttle bus from Sapporo was cancelled on the last minute , so we had to take a taxi to get there

Stayed in this hotel for 3 nights. Our booking comes with breakfast and dinner. The meals are in sets and they tasted so yummy. I appreciate that the meal vouchers indicated whether it's 1st, 2nd or 3rd breakfast/dinner. So you are actually eating different sets every day. I think that's very thoughtful! The room is huge! Comes with the sleeping area and also a huge table with 4 chairs. The room comes with robes that you can wear ard the hotel! And there are so many bottles in the toilet (eg make up remover, moisturiser and even hair tonic!) There are cafes, supermarkets, parks and onsen near the hotel. I think the only con is that it's abt 1hr20mins away from the airport. But if you are driving, totally worth coming here to stay for a night or 2!

Good location

Excellent

No sign entrance of hotel