Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG vs Similar Hotels

Comfortable beds reported, but some mention issues with pillows.

The room quality varied significantly, with reports of small and poorly maintained rooms.

Multiple reports of very small rooms, thin walls/noise issues, narrow bathrooms and window/privacy problems; some rooms suit short stays only.

Mixed reports: several guests found rooms comfortable and spacious, but there are repeated complaints about small triple rooms, pillows, drainage problems, lamps not working and occasional noise from neighboring AC.

Some reviews mentioned stained sheets and a smelly bathroom.

Many reviews cited issues with cleanliness, including mold, lack of towels, and general disrepair.

Multiple reviews explicitly note rooms and facilities are very clean and well maintained; housekeeping praised.

Generally praised across multiple reviews: guests repeatedly mention cleanliness and good housekeeping.

Excellent location near parks and restaurants.

Frequent mentions of the hotel's great location in relation to the city.

Location is consistently highlighted as central and excellent, close to attractions and convenient for walking.

Many guests highlight a very convenient, central location for accessing the city center; a few note it is not immediately next to one plaza but remains convenient.

General sentiment is positive, but there was one complaint about reception.

While some reviews mentioned poor service, there were also positive responses regarding staff friendliness.

Staff repeatedly described as attentive, friendly and helpful in reviews; good customer interactions mentioned several times.

Staff frequently described as very friendly and attentive at reception and breakfast; isolated negatives around parking staff and occasional drop in restaurant attention.

Breakfast is included but lacks variety.

Reviewers had mixed feelings about the restaurant service and wait times.

Breakfast is frequently described as good, tasty and sufficient, but some guests note limited variety or items running out at end of service.

Breakfast is often described as tasty, well-prepared and satisfactory but basic and not very varied; the on-site restaurant is considered limited and lacks dinner service by some guests.

Mixed feedback on amenities, with a small gym and breakfast issues.

Issues with amenities like air conditioning and bathroom fixtures were noted.

Complaints about lack of parking, poor internet, no minibar and occasional missing items (hairdryer initially); basic TV and hot water work well.

Some amenity shortcomings cited: parking is distant and staff at parking can be unfriendly, limited restaurant hours/no dinner service, shared Wi‑Fi key, and occasional insufficient A/C or lack of fans.

Overall a fair value considering the reviews.

Several guests mentioned that the hotel provides good value considering its central location.

Guests mention good value and positive price-quality relationship, especially given included breakfast and central location.

Multiple comments explicitly cite good price–quality ratio and refer to the hotel as a good value; guests report satisfaction returning at similar rates.