Club Palm Bay

We had a really enjoyable stay at Club Palm Bay. The biggest surprise was the number of sports and recreational facilities — it honestly feels like a hidden gem and gives you the atmosphere of a Southern beach resort without travelling too far from Negombo. The room, beautiful surroundings, view, food and overall atmosphere were excellent. A special mention has to go to the pork stew, which was genuinely one of the best we’ve ever had! The staff were also very friendly and helpful despite the hotel being extremely busy. We would definitely return, especially for a longer family stay.

There was nothing major that negatively affected our stay. The only area I feel could be improved is the communication around the All-Inclusive package before arrival. The concept was slightly different from other All-Inclusive resorts we have stayed at, and the information provided doesn’t fully explain everything that is included. A simple pre-arrival message through Booking.com clearly outlining the inclusions, timings and any limitations would help guests understand what to expect and make an already great experience even better.

Excellent Family Stay at Club Palm Bay, Marawila We had a wonderful family stay at Club Palm Bay, Marawila on 14–15 August 2026. We stayed on a Bed & Breakfast basis with my wife Kanchana and our daughter Melina. The staff were very friendly and helpful throughout our stay. The hotel has a large swimming pool, which our daughter enjoyed so much, as well as a kids’ playground and a large area for walking and relaxing. The whole place was very pleasant, peaceful, and calm. We really appreciated the complimentary fruit plate and snack plate provided to us. Melina loved them! ❤️ Our room was large, comfortable, and very clean. We also had dinner at the hotel, and there were many varieties of delicious food. We really enjoyed the dinner. The complimentary breakfast was also very delicious and satisfying. At checkout, the staff surprised our daughter with a souvenir and a complimentary snack box, which was a lovely and memorable gesture. ❤️ We had a very happy and enjoyable family stay, and our daughter had an amazing time for the whole two days. She absolutely loved the swimming pool and the hotel facilities. Thank you, Club Palm Bay, for giving our family such a wonderful experience. We would definitely love to visit again! ❤️ Suranga M. Weerasinghe With my family 👨‍👩‍👧

Everything was perfect...excellent breakfast

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The hotel atmosphere is very beautiful and well maintained. The food is delicious and had a good spread. The pool is very big and well maintained enjoyed a lot. The staff is very friendly and always helpful special mention goes to Ms Mindula the GRO and Ayurveda Ms Asha. Highly recommend!

Not very quiet when corporate events are happening

Behaviour of the people who come for day outings

Vriendlikijt, top team

Niets

Heel vriedekijk personel. Top location.

N.v.t.

The staff was exceptionally friendly and helpful. Front office Devika ensured that our requirements were met and provided exceptional hospitality. In summary, all staff members were helpful and accommodating to our requests.

The hotel has undergone a significant decline in quality, particularly in the dining experience. The food was subpar and lacked value for money, falling short of my previous experiences. The cutlery was also in poor condition and required replacement. The game room is in a deplorable state, with broken pool tables and damaged floor mats, accompanied by an unpleasant odor. This room urgently needs an upgrade. The all-inclusive liquor selection was severely limited to local spirits, whereas in the past, the selection was more extensive and enjoyable.

Große hübsche Zimmer, bequeme Matratze ❤️

Die Hunde und Katzen dort sindxsehr süß und sollten nicht verjagd werden. Sie sind sehr brav und stören niemanden. Kastrieren ist angesagt, es gibt viele Organisationen die das kostenlos machen.

Had massage theropy and it was fantastic. Milroy was the theropist and he was very professional.

Mindula the GRO was very supportive and kind to listen and help a lot..

The staff .

Tenien squash

Diuen que es un all inclusive pero es publicitat enganyosa. Amb la pulsera entra esmorzar dinar i sopar, pero qualsevol beguda anava apart, com una cocacola o una copa de vi. El squash s’havia de pagar apart tambe… al igual que ampolles d’aigua o algun refresc. Tot una mica cutre i antic.

Le site de l hôtel est très vaste et étendu Beaucoup de verdures et de jardin Belle piscine Animation francophone Gentillesse du personnel Les repas étaient bons avec des plats traditionnels

Trop excentré des magasins Peu de fruits à manger pourtant l île en a beaucoup Site vieillissant méritant un rafraîchissement Les infrastructures telles que le terrain de tennis salle de sport vieillissent mal

Great staff, great pool and wonderful food. We never bored of any of them. The staff were without exception friendly, interested and helpful and we miss them already. The pool was vast and very clean with very helpful pool staff. The food was an excellent mix of western and Asian with enough variety to keep us invested for the 8 weeks we stayed at the hotel. The gardens are particularly lovely with a very nice walk around the edge of the lagoon - plenty of wildlife if you wish.

The evening entertainment (music) was the same every week playing exactly the same repertoire each week, which became, not surprisingly, a bit tedious over 8 week. Some was good and some was not so good. Some of the facilities need updating, but we understand that a renovation of the property is in the offing. The room was fine, if a little tired. We had an accessible room which was fine, though the open shower needed some careful placement of towels to ensure the floor did not become wet and slippery. The whole property is accessible by wheelchair. The location is quiet, which is fine, but you need transport to get to the shops, ATM, etc. However there is plentyy of transport available outside the hotel or through PickMe.

I loved everything about this hotel. The staff were brilliant, lovely rooms and beautiful food.

Nothing

Kedves mosolyogós személyzet Csendes, nyugodt környezet, karbantartott gyönyörű kerttel.

Kis tengerpart rész, sokan reggeltől foglalják a napozóágyakat.

Dobre różnorodne jedzenie aczkolwiek wszystko bardzo regionalne. Duży zadbany teren. Dużo aktywności dla dorosłych. Dobrze wyposażony bar. W opcji all inclusive niczego nie brakuje. Bardzo duży basen z różnymi głębokościami

Zbyt mała ilość leżaków były dni że trzeba było wstać o 7 żeby zarezerwować leżak. Brak zabaw w wodzie dla dzieci w wieku 3-5 lat. Na przykład jakieś małej zjezdzalni

Die Zimmer, der Pool und die Lage waren gut

Nicht gut war die permanente laute Musikbeschallung zu den Mahlzeiten und am Pool. Dass wir ausserdem beim auschecken aufgefordert und bedrängt wurden, das Hotel mit 10 bei TripAdvisor zu bewerten, empfanden wir als aufdringlich und unangemessen.

We love the place and staff and this is why we return to here again

Only thing is the animation team are geared to provide entertainment for French guests and we would have loved to have more entertainment for us British folk

Mycket fint boende. Allt var perfekt. Maten var mycket god och varierande. Underbart att mötas av leende personal. Vi vill framför allt tacka Mindula för hennes vänlighet och hjälpsamhet och även Maheesa för hans professionalitet och vänlighet. Rummen städades noggrant varje dag, Nadeera och Anura gjorde allt för att göra det extra trivsamt för oss. Swimmingpoolen var fantastisk!

AC:n var tyvärr svår att manövrera. Ofta för blåsigt, även på lågt läge.

It's was really clean and specially the people how treat to guests exceptional. Since check in Mindula (Guest Relations Officer) she was make our stay enjoyable she did care every each guest. Will see you everyone soon Thank you Club Palm Bay

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staff, especially Kaveesha was super kind and helpfull

too many Russians

Great service, great food, and lots to do. All the staff were very friendly, including Kaveesha who assisted with check in and check out, the restaurant staff Nethu Gimhani, and Roshan who went out of his way to help us

Nothing in particular

Super sode og rare personale. De gor meget for at gore dig glad. Altid smilende og friske.

Paa jeres hjemmeside booker man All-inklusive men naar man ankommer siger de ar vin ikke er med i tildubet. Nu er det jo et lille problem hvis man ikke drikker ol. Dette skal der gores opmearksomt paa inden man kober og betaler fra Booking.com

I appreciate the swimming pool facilities, as they demonstrate good attention to children’s safety and care.

They did not provide welcome drinks. Additionally, the package includes a 10-minute Ayurvedic massage; however, the Ayurvedic center did not respond to phone calls made via the receptionist, the extension, or the direct mobile number. We also visited the center in person, but no staff were present, despite the center being open.

One of the most Sri Lankan style resorts I would recommend for a stay. With authentic Villa type stays, very spacious rooms, clean & modern bathrooms + Eye catching Bay & ocean view to our room 106. Special kudos to Ms. Mindula - Guest Relation Officer from the resort team. She took care of us at every request we made & she had excellent communication skills to make them happen smoothly. Food was very very good & with the all inclusive package, we enjoyed the bar, snacks and recreational activities + a 10 min massage for free A must see resort if you waiting for a breezy stay in the north west of Sri Lanka

Excellent service

Great ambience and very good value for money. The rooms are spacious, the pool is nice, and beach access is convenient. Kid friendly. The massage centre is a good addition. The best part of our stay was the friendly and helpful staff, especially Mindula who gave excellent service. Highly recommended.

There were a few minor cleanliness issues. Apart from this, the overall experience was pleasant.

We had a pleasant stay at the hotel. Food, rooms and the pool is very spacious. We went through the all inclusive package and we got unlimited drinks which was sensational. Eresha and mindula helped with our check-in process and they both were very friendly. Very good service

Natural environment

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Place and location was nice Beach area is restricted from 10-5pm.

Food was not tasty Place is too noisy with outside day outers I had to pay additional 5800/-sri Lankan rupees saying that dollar rate was different. It’s to cheeky I suppose with the facility . Piyal Kurukulasooriya Consultant Surgeon Sri Lanka

View and the pool

Restaurant and bar closing at 10 after that dont have nothing to do

Super vriendelijke staff, mooi ontvangst en vertrek, iedereen heel behulpzaam. Super zwembad.

Het dinner Buffet was een afknapper, gelukkig hadden we enkel Bed & Breakfast. Lekker gegeten in de buurt.

Excellent accommodation, nice little villa’s, friendly staff

Everything. The place, the rooms, the pool, the availability of Ayurvedic treatments and sport facilities. The food was really amazing. You have real typical Sri Lankan food but also more occidental ones if not fan of spices. It’s impossible to not find something delicious to eat. The staff is extremely kind. We came here 13 years ago and this year we came back for our anniversary. They made our stay even more special with a cake and we found in our room sweets and fruits. Club Palm Bay is a place that we recommend for the wonderful comfort and gentle and experienced staff you will find. It’s a place to enjoy and relax accompanied by extreme care towards the guests. Thank you again! It’s a promise that we will come back.

Pool was good. Location is excellent.

Communication is really poor. Ordered some food through toom service and it was delayed over one hour and 15 minutes. To get to the room service was horrible. There was no information In the room what are the service no. Front desk also not able to properly get the thing done. I had to walk to the front desk and made my order. Even though it was really delayed when it is delivered. Really disappointing about the service. Dinner buffet also should have more options with seafood since the area is more popular with seafood.

Ruime kamer met groot zwembad en mooie omgeving. Wij waren er maar voor 1 nachtje dus weten niet precies hoe de omgeving verder is, maar volgens mij is er niet zoveel te beleven.

Aantal kleine spinnen in de badkamer, maar verder was het heel schoon.

Staff attento e preparato, struttura accogliente e relax garantito

Ogni uscita dalla struttura richiede un qualche tipo di transfer, sia questo un taxi, un tuktuk od un Uber, anche se, a dover essere obbiettivi, lo stesso vale per virtualmente ogni altra struttura direi nel paese, é semplicemente così che funziona

Pool Breakfast Lunch Dinner Location Room Safety Staff

It's extremely great and cool. It's the most beautiful resort you can imagine. The nature inside and around the resort is spectacular. The kayaking experience was great. The staff are amazing. The breakfast was amazing (inc many veg and vegan options). The pool was amazing and you can relax besides it even after closing time (7 pm). The route was easily accessible without any issue. There's a tuk tuk taxi station right in front of the gate. The lunch was amazing. The rooms are with classic design and little old but clean and very beautiful with the most spectacular view.

There are many sports there but most of them need some fixing and replacement of equipment.

The pool is fantastic and the staff are extremely warm and welcoming. The gardens are pretty and our room was spacious, clean and the air conditioning, bed and shower were all good. The entertainment amenities (bikes, golf, tennis, games room etc) are very dated and could use a refresh - but we were mainly there for the pool and to break up the journey to Wilpattu after flying into Colombo, so it was fine for us and what we needed. There is nothing around the resort so best to book the all-inclusive or half board unless you have a driver.

Location and the staff

The animals around

Clean and big resort! Drinks and food nice

I like the staff the most. They are exceptional good.

Nothing bad at all

Friendly staff, clean and comfortable room, close (1hr) to the airport so perfect for a relaxing first night after a long flight

Staffs are very friendly Swimming pool clean and enough space

Room flooring very old

The pool was superb, with plenty of space even when it was crowded. Every meal offered a great variety of options, with a good balance of both Western and mostly Sri Lankan dishes. The rooms were spacious and comfortable. The hotel grounds are beautifully maintained, with lush greenery, a gorgeous garden, and a stunning lagoon that truly stands out. The kids’ pool was a highlight—super fun and exciting! My little one absolutely loved it and we had such a great time.

No complains. Had a really great time.

N/A

The view from our room was amazing directly on the lake, the garden was beautiful and the access to the beach was really appreciated

The place needs maintenance /modernization work and the food could be better

The Staff was very nice. From arriving at the Hotel. At the reception Ms. Nethmi, Ms Sheroni and Ms Nimalky were very welcoming and helpful. As well as The FOM Mr. Asanka and Heshi. We would definitely recommend this Place the rooms are spacious and clean.the food was good.

Clean everywhere and bathrooms were lovely.

stray dogs and cats that continued to fight in between guests loungers around the pool area. It left us feeling very nervous The staff members were nice and polite but struggled to fulfil most basic requests. Food orders arrived after 45 minutes to 1 hour and arrived cold. Alas, the quality of the guests has let the place down. Our mistake for choosing a "clubby" type holiday and not a branded 5 star :((

The all-inclusive package includes breakfast, lunch, dinner, and unlimited alcoholic and non-alcoholic drinks. The local residents in my family remarked that the curd (fermented dairy product made from buffalo milk) was the best they’d ever had. The layout of the hotel rooms is great. The pool seemed good and it's very close to the beach. Some staff members were helpful and pleasant, adding to the experience.

Attempts to contact the hotel by phone went unanswered multiple times, making communication frustrating. While breakfast, lunch, and dinner were included, the meals were average at best—not what you’d expect during a festive Christmas period, especially with a full hotel. Sri Lankan hotels in this price range typically offer far superior buffet options. Despite being marketed and priced as a 5-star experience, this felt more like a 4-star (or less). Activities like fishing and boat rides, advertised as included or available at a small fee, were completely unavailable due to various excuses. Even some balls and racquets were unavailable. Adding to the disappointment, the spa closes at 8 PM, which is ridiculous for a hotel of this calibre. Had I been asked about my stay during checkout, I would have gladly shared this feedback directly rather than writing it here. They just took the keys, checked that I had prepaid and said OK. And that was it.

food There are many kinds of food ,garden, near lake,big room and bathroom,clean,natürel area ,everything good

afternoon until morning loundry dont have ,only day time have

The Buffets never dissapoint, they are always delicious and lots of options! The pool area is maintained very well and kept very clean. The private beach area is also very nice to have especially with young children. The staff were all very friendly and helpful.

The rooms red floors are very outdated and slippery. My young child fell countless times as they have been overpolished and not safe for anyone really. The bathrooms are in desperate need of an upgrade, the fixtures are lose/bathtub is old and scratched up.

Pool is very good and a large pool. Breakfast also very good

Water presser in the was bad

Most of the staff were lovely and helpful.

The dogs. It's unacceptable to have unvacinated dogs around people. It was rather awful and scary how they just crowded around you. Staff need to be trained and resourced. The spa is so under-resourced that it shouldn't exist.

The garden is beautiful and quiet. The young lady at the front desk was very polite.

Even there was no quest at the front desk our check in was very long. There were 6 people at the front desk and our check in took about 25 minutes!