The Sanctuary Villa Battambang

The nature on the premises.

Pool felt dirty and was worried if it ever got cleaned. Too many mosquitoes, no control devices around. Restaurant was closed, had to spend extra to leave the hotel to get fed. The entire place looks run down. Shampoos and gel was not inviting to use. Place does not have a gate to protect the guest and the door to the room would probably break down if there was a breaking and entering- i had trouble sleeping. The reception guy working seemed lost when I asked him questions. The villa has changed alot and sadly I will not be a returning guest.

Price , friendly staff

Food

Kostenlose Abnholung am Busbahnhof.

Wir haben noch nie einen so schmutzigen Pool gesehen!! Bei 40 Grad ist ein Pool für uns auf Reisen mit Kindern ein Muss - wir sind deshalb direkt wieder ausgecheckt. Anschliessend wurde uns eine Rückerstattung versprochen. Trotz mehrmaligen Nachfragen erhalten wir inziwschen keine Antwort mehr von der Unterkunft und haben auch kein Geld zurückerhalten. Die Lage ist ausserdem sehr weit entfernt vom Stadtzentrum. Sich zu Fuss zu verpflegen ist nicht möglich. Die Beschreibung / Ausstattung welche versprochen wird, kann dort nicht eingehalten werden. Ausserdem finden wir es nicht in Ordnung, dass man sich nicht mehr bei uns meldet - Wir warten nun seit 5 Wochen auf Antwort und werden nur ignoriert...

Tout

The air conditioning was great.

The bed was very uncomfortable, lots of lizards and insects inside the room as the windows did not close fully. Breakfast was also very poor.

Staff all very friendly, breakfast was good - omelette made fresh, tea coffee, toast and cereal as well as bacon and sausages! All covered too so no flys or anything - pool looks murky but actually very clean whilst in regardless of other reviews. also had water filter on top which is always a plus. Area is okay, cheap tuk tuk to centre. Absolutely would stay again

Only negative was that the toilet (i think) was leaking water onto the floor - other than that no issues and nothing a towel didn’t fix

Nothing

Rock hard bed,Bathroom really loud fan stuck on all night,when I complained after no sleep,nothing was done.No kettle in room had to ask,only coffee supplied ,no milk.One light switch near the door,so have to find the bed in the dark,i bruised my leg on the wooden bed frame.Took 5 minutes to put the bad lock in the door rasp due to badly fitted aluminium door. Huge gaps in door,allowing cockroaches and geckos to join you. They said lunch and dinner available.NO it wasn't as no chef. Swimming pool same colour water as fish pond yuk.

The air conditioning

The price was cheaper on the website, it wasn't a good surprise when we had to pay before leaving the hotel. Rooms and furniture weren't well maintained, many bugs and insects in the bedrooms, the pool was almost raw water without any maintenance. Disappointed by the place, don't justify this price. The people were kind tho.

Good place in the city

Very worn out and run down Needs to be renovated

DOT GO THERE BOOKING.com should not be using this property but I guises they make money!

Checking out 5 minutes after checking in.

The room was big and spacious, and had a nice decor to it.

The swimming pool was dirty, very warm and had no tiles around the edge or bottom of the pool, not the same as the picture and didn’t reflect a 4 star hotel.

Le calme l'endroit très nature le personnel au petit oignon super séjour les installation sont un peu ancienne mais ca reste très propre

Rien de spécial

Nada

Empezamos con la piscina que era color verde nuclear, luego al llegar a l habitación nos encontramos 3 cucarachas muertas, la habitación estaba sucia con pelos en el lavabo y en las sábanas, la cama era muy incómoda, ofrecían un desayuno que no era muy apetecible puesto que habíamos visto pasar una rata por el mostrador. Con esto lo decimos todo. Por el precio de la noche deberían cuidar un poco más el higiene del lugar.

The place are good, staff very friendly and helpful , good breakfast have a lot of choice to choose .

Nothing

Il servizio è stato eccezionale. La colazione alla mattina era veramente buona e alla sera (dopo aver già effettuato il checkout) ci hanno permesso comunque di usare una camera che non era presa per fare la doccia prima di prendere il night bus.Veramente gentili

Emplacement calme, personnel très agréable.

The superior room is actually so spacious. The free breakfast offers really delicious meals. Staff is super nice.

The bed was a bit hard for my liking but still had a good sleep.

Der Pool

Hat schon bessere Zeiten gesehen

Definitely will be back It was the best hotel that I was in Cambodia

we did not like anything

1. Room - the door to the room (entrance) had a padlock. We felt insecure and very inconvenient. The layout to the room was not appropriate, you open the door and it leads right into the bed which was only 2 feet away. Also there was no privacy unless you closed the curtains since anyone sitting outside could see clearly into your room. They would only change the linens and clean your room upon request. The TV didn't work - no signal! 2. Breakfast/Lunch/Dinner : the buffet breakfast was very limited and cold. Fleas were on the fruit which was not fresh. The coffee was cold and we requested that they heat it up they gave us a bad look. The meat ( bacon/sausage) was uncooked and the bread was dry and stale. Nothing on the menu matched the meal - I ordered Pad Thai and the dish had flat noodles and was extremely bland. When I complained to the waitress she stated that "this is how we make it" The french fries were cold and tasted terrible. We also ordered coconut water which was on the menu. We waited 15 minutes and the waitress had not served it to us. When we asked her about our drinks, she stated that they didn't have any coconut water. My wife ordered amok fish and it was extremely sweet. We also had to request the utensils and napkins. The staff didn't seem to care whatsoever. No manager/owner on site. 3. WARNING : There is an old man that works at the property and he is the Tuk Tuk driver. We asked him to take us to a restaurant which was less that 1 mile away - he charged us $5.00 for the round trip. When I told him that grab would have only charged $1.50 or $2.00 for the ride, he would not negotiate and demanded $5.00 which we paid him.

Schöner Pool, späteres Checkout erlaubt

Small compact facility. Breakfast was good.

A 20+ minute walk to town. Opposite a sports centre which could get noisy.

Bon emplacement, literie bonne, très joli et reposant

Service lent Les boudhistes en prière à 5h30 Petit dej basique

Attractive grounds

No internet, bed hard as rock, staff not helpful or friendly.

Nothing

We did not like the pool or the rooms. The pool is not meant for people to swim. They have not clean that pool for years. The room smell, mosquitoes, and no hot water. The way we lock the room made us feel like we was in jail. The picture on the website was very deceiving.

El personal es amable y el alojamiento es tranquilo.

Tuvimos que irnos antes del hotel ya que no se podía dormir en la cama, el colchón estaba roto, muy duro y además tenia insectos dentro que no nos dejaron dormir.

Well maintained, quiet, and laid back. Tuk tuks available at the hotel, nice pool, and large rooms with air con and fridge.

What’s not to like? This was a great stay. Highly recommended.

Chambre familiale spacieuse. Il y a toujours un Tuk Tuk à disposition pour aller dans le centre.

Personnel très effacé et pas très souriant (sauf une petite jeune et un petit jeune à l’accueil qui sont gentils). Aucune interaction avec eux. La piscine était trouble et l’eau était très sale. Ce n’était pas très propre dans les chambres non plus.

Nichts.

Es war so dreckig und hat extrem gestunken, sodass wir nicht in diesem Hotel eingecheckt haben. Der Pool war so dreckig, da gehen noch nicht mal Viecher rein. Die Fenster klaffen 4 cm. Eingangstür nicht abschließbar. Um in das Hotel zu kommen muss man 2 km durch einen Feldweg. Weit und breit nichts. Die letzte Humse. Wir sind viel gewohnt, aber sowas haben wir noch nicht gesehen. Abholservice hat auch nicht geklappt. Einfach nur eine Frechheit die Unterkunft. 1 Euro für die Nacht ist schon zuviel. Die Dusche ist so ekelhaft. Über das Personal kaum zu sprechen. Ich kann nur jedem abraten. Die Bilder von der Unterkunft entsprechen nicht der Realität. Keine Ahnung wo die gemacht wurden.

Value is very fair and good location. Staffs were extremely attentive and helpful.

TV was not working throughout our stay. The pool was cloudy and was not very clean. There wasnt any water test being done so we didnt use it at all. The matress was our biggest complaint. An upgrade would be great for future guests.

Fijn hotel op een rustige locatie. Personeel was zeer vriendelijk en behulpzaam.

Fijne rustige plek, wat buiten de gebaande paden (letterlijk: de wegen ernaartoe waren modder poelen na een regenbui). De kamers zijn ruim en gerieflijk. Het ontbijt is top!

De wifi is niet de beste

Piscine pas très attirant

Le fait qu’on ne pouvait pas rester consommer sur place vu que le bar ferme à 21h et le personnel pas très agréable

Le lieu Le Personnel Les équipements

L’hôtel est assez compliqué à trouvé…

Very big beds!

Shower was either very cold or very hot. Property is in a middle of nowhere and was hard to find.

Das Frühstück ist ok, aber nicht sehr viel Auswahl . Leider hat der Chef selbst am Abend das Abendessen für 5 Personen um 21.30 nicht mehr erfüllt. Da ist ihm was entgangen. Sonst ein sehr schönes Hotel zur Erholung aus dem Al tags Stress

Das Verhalten vom Chef gegenüber uns bzw die Reaktion auf Anfrage des Abendessens

Die zwei jungen Männer die am Empfang gearbeitet haben waren sehr freundlich. Es werden Aktivitäten angeboten.

Bei der Ankunft war der Boden nass. Nachdem wir nach 4-5h zurückgekehrt sind, hat sich nichts geändert. An der Rezeption wurde uns geraten die Klimaanlage einzuschalten, jedoch konnte man uns nicht erklären ob das Wasser auf dem Boden vom Putzen oder von einem Mangel kam. Das Bett war hart und die Bezüge ausgeleihert bzw. hatten ihre besten Tage schon hinter sich. Während unseres 5-tägigen Aufenthalts wurde das Zimmer ein einziges Mal geputzt/aufgeräumt, trotz Aushängeschild und Bescheid geben am Empfang. Und nach dem einmaligem Wechsel der Handtücher, haben wir sogar dreckige erhalten. Ich war bereits mehrmals in Kambodscha, habe Familie dort und kenne einigermassen die Verhältnisse der Hotels/Gästehäuser dort. Die Mitarbeiter (speziell die jungen Männer) geben ihr bestes und sind gefühlt von A-Z für alles zuständig, jedoch ist der Preis definitiv nicht gerechtfertigt und die Verhältnisse entsprechen nicht dem westlichen Standard. Hätte ich keine Familie in der Nähe gehabt, hätte ich bestimmt das Hotel gewechselt.

Sehr nette Mitarbeiter und schöne Unterkunft. Ich kam leider erst um 3 Uhr morgens an, durfte aber trotzdem einchecken mitten in der Nacht!

Kakerlaken auf dem Zimmer! Die Mitarbeiter waren schon sehr nett, jedoch nicht aufmerksam. Man musste allem hinterher sein und fragen. Wenn man mit Karte bezahlen möchte, zahlt man einen Aufpreis. Hatte ich du noch nicht in Kambodscha gehabt.

Lunch and dinner menu was fairly decent and decent prices. Aircon was great.

On arrival the room place is lovely. Green plants, ponds etc. The staff are fairly friendly but one poor guy gets roped into everything if you're western for English. Not to worry.. You head to you're room, (past the pool that doesn't have a functioning filter and the water smelled and looked murky) the doors are locked by padlocks with huge gaps for insects. The door either jams closed or doesn't stay closed without the lock. The aircon work wonderfully (if a little smelly) theres a safe and small fridge that isn't turned on when you arrive so keep an eye on that and if there's a power outage it quickly defrosts. The bed? Ahh the bed.. It's little more than a raised floor with sheets and a mozzy net. Waking up from a restless night on that mattress is just painful.. Literally. Unfortunately for us they were working on the hot water system but failed to let us know when we arrived, so we had no water until 930pm after we enquired about it at 7pm. The following 4 days were met with works happening directly above our bathroom, loads of banging and drilling from 7am to around midday. This came with no power aswell which isnt ideal and the workers could see into the bathroom with full view of shower and toilet because the frosting tint didn't go all the way to the top of the window. Breakfast was, included which was nice however nothing was warm which is alarming. A glass bottle is provided for drinking water and replenished daily. The meals for lunch and dinner are surprisingly very good a d decently priced. The roads around the town are extremely rough, potholes everywhere and occasionally filled with crushed tiles etc. if you've got a bad back, probably avoid this town. Seriously. Overall, the stay is good for one night if you're stopping through. I would certainly not recommend several nights. We regretted it. We've stayed in smaller towns for less amounts with far better quality.

De kamer

Er was geen warm water en de WiFi was slecht ontbijt was ook heel mager

Le décor de cet hotel

Le service n était pas au top. Trop long. Pour le repas souvent il n a ait pas ce que je choisissais. Une baignoire mais Pas d eau chaude

Rien

Rien

Very good

Serves w

La habitación está bien.

La atención de los empleados especialmente en el desayuno. Se escondían para no ayudarte. La piscina parece sucia debido a que no está solada.

Zwembad, restaurant en personeel

er zaten veel muggen

Spacious rooms with large beds Affordable (£70 for 3 nights) as a stopover between Phnom Penh and Siem Reap Found a great tour guide/driver Zaky (+855 96 929 8091) One receptionist was genuinely helpful and apologetic

Pests: Found not one, or two but THREE cockroaches in the bathroom within 10-15 minutes of arrival in the evening. Cleanliness: Sheets were pilling; robe provided had torn holes. Through the whole month travelling Cambodia and Vietnam this was the ONLY place with BED BUG bites (or something). Pool was dirty. Food: When pre-ordered breakfast was unavailable and replaced with just a plate of bread. Breakfast buffet food was left under mesh lids, attracting flies. Unreliable facilities: Wi-Fi down for a day, no specific room WiFi (102) advised to join other rooms. Terrible TV. Padlock for the room and no functioning key card system. Customer service: Several staff were dismissive. When I found the 3rd cockroach and reported it there was a different receptionist said "what do you want me to do about it". Felt more like they were doing guests a favour than offering hospitality. Noise: Loud scratching/flapping noises one night, we thought someone was in the bathroom, but must've been the ceiling.

Las instalaciones no están cuidadas, la piscina no está limpia, no vi a nadie bañarse. La atención en la recepción fue pésima, al quejarme por darme una habitación con una puerta trasera al parking … no me sentía segura… me invitaron a cancelar e irme… como si fuera una práctica habitual. Luego me enseñaron una segunda habitación que la puerta principal no cerraba bien y el servicio me acusó de romperla… vamos invitándome a que me fuera. Pedí hablar con un superior y amablemente les pedí una habitación más segura. Sin quejarme del servicio. Finalmente me dieron una habitación más segura. El desayuno a pedido el primer día, un plato y un café. Y el segundo día un buffet que era pésimo con moscas.

Good inexpensive massage in room. Helpful front desk. Small place with lots of vegetation--a sanctuary. Espresso 6 a.m. at front desk. Cheap beer there too.

The pool could/should have been cleaner. Located on unpaved rutted road; many are unpaved outside of city center in Battangbam.

Nous avons eu une chambre, à 1ere vue, non occupé depuis longtemps. Nous avons constaté des poussières de terre rouge dans le baignoire, la porte de la chambre ferme mal ... Ce pendant, les personnels sont gentils.

Swimming pool was filthy, breakfast was extremely basic

I didn’t actually stay at the property. After checking in a saw the poor standard of furnishings in the room and the pool was very dirty. So I checked out.

Le personnel est très sympa et accueillant. La chambre et la de bain étaient propres et spacieux. Les plats du restaurant de l’hôtel sont très bon, spécialement le pad thaï.

Cependant, la piscine manque un peu d’entretien et nous n’avions dans la douche (compréhensible dans cette région du Cambodge)

Il n'y a que le jardin qui ressemble aux photos Bon jus de fruits frais !

Chambre sombre, pas très propre, peignoirs sales, certaines ampoules inopérantes. Vitre exterieure qui donne sur la salle de bains, pas très intime. Portes qui ferment pas ou mal Restaurant très moyen. Petit déjeuner très moyen, petit dej à emporter oublié de préparer donc 7 h de bateau le ventre vide (pourtant validé par 2 fois la veille) Le groom dormait, il a fallu le réveiller, il était pas content et nous disait d'attendre 5 mn puis encore 5mn, etc... et a disparu. En vérifiant dans la cuisine, la cuisinière n'était pas au courant.... Pas de bouteilles d'eau au restaurant (out of stock) pourtant pas difficile de remplir... Tres mal entretenu (par exemple fauteuil de terrasse cassé) Ex-centré... Wifi injoignable depuis la chambre Bref, pas du tout au niveau du prix demandé.

Room was clean, but be aware that it is not 2 bedrooms as stipulated in the booking but 2 beds in one room.

Air conditioning was hit and miss, at times not cool at all, breakfast was limited in options, pool needs some cleaning, some old charm about the property, but could do with some love

- Buena cocina - Atención de los trabajadores.

- No tenían suficientes toallas de piscina y nos trajeron 2, en muy mal estado y pequeñas, para 4 personas porque nos dijeron que no tenían más. - La habitación normal no tenía mesillas y había un hierro oxidado en la bañera y en los otros, los jacuzzi estaban muy deteriorados. - La colchoneta se hundía. - No había toallas de lavabo y al pedirlas para 4 personas, nos dieron 2 portón tenían más. - La piscina no daba mucha confianza y era de cemento. - Si te esperas un Resort, no lo es.

The resort style of the hotel

Breakfast was very bad

Schöne grüne, ruhige Anlage.

Sehr einfaches Frühstück, wir waren auch nur wenige Gäste. Etwas Abseits gelegen und rund herum.werden die Straßen erneuert. Viele Baustellen.

The tropical pool and friendly staff

A trek to find somewhere to eat nearby

Mooie locatie met zeer grote kamers

Het ontbijt was redelijk Het zwembad was niet schoon en veel te warm water

A notre arrivée en bateau de Siem Reap, un tuk tuk de l'hôtel nous a récupérés directement. Il voulait vendre ses prestations mais au moins il a été pro actif, le seul sur place.

Nous avons trouvé le personnel peu accueillant, parlant mal anglais et peu attentionné. C'est la première fois qu'on est incapable de nous renseigner (pour un trajet vers Phnom Penh en train, demande peu originale). Au petit déjeuner, une jeune femme sur son téléphone qu'on a l'impression de déranger pour avoir du thé ou des jus de fruits à réapprovisionner au buffet. Idem lorsque nous voulons payer le séjour, le réceptionniste n'est pas au comptoir et il faut le faire appeler à deux reprises. La climatisation a eu du mal à rafraîchir la chambre, l'eau de la piscine semblait trouble... Ce sont des successions de petits couacs pas très importants séparément mais qui s'accumulent et nous ont fait quitter Battambang plus vite que prévu.

Good location, nice surroundings. Spacious room, pleasant and helpful staff quick to resolve issues. Comfortable bed.

Toilet constantly flushing. Breakfast egg lady was more interested in her phone than customers. The pool didn’t look safe to go in, we didn’t see it get cleaned once TV no English speaking channels and some channels had bad interference.

Personnel très accueillant et serviable. Chambre propre et cadre agréable. Repas délicieux.

Es un lugar bonito y acogedor

Le mata su ubicación porque está en una zona con calles de tierra y sin luces

Not too far from town, nice large room with a fan on the ceiling. Pool access if you want it and lovely staff.

Lots of power cuts, the longest was 2 hours in midday heat🥵 Pool was okay but definitely wouldn’t dunk your head under…nice for a dip though!

It was quite peaceful and quiet.

They didn't have a lot of options for breakfast, they couldn't make any of the cocktails and they had a limited menu as most of the stuff was unavailable.

Personnel très attentionné, disponible pour organiser des activités. Restaurant excellent

L’état général mérite une remise à niveau : égout de notre chambre bouche, piscine bio mais verte , tuyau d’aspiration de l’eau dans la piscine dangereux pour des enfants…

The rooms are huge and the lush garden setting really is a sanctuary from the noisy dusty town. Food was great, the staff are lovely, and the hotel taxi driver Borei gave a wonderful day tour to see the attractions, tailored exactly to what I wanted to see. I highly recommend staying here and booking the tour with Borei.

I liked most things, breakfast included free coffee but bring your own coffee if you have particular taste in coffee 😉

Luxe even bijkomen van een lange motorrit

Beetje achteraf

Au calme Bon petit déjeuner Piscine agréable Jardin magnifique

Équipements vétustes Restaurant qui n'avait rien de ce qui était sur la carte Électricité aléatoire Des cafards dans la salle de bain Pas de shampoing