The COLI Hotel Shenzhen

Nice

No

Excellent location for a concert we were going to

Rooms are a bit outdated. Time to re do a bit…

Location is good for people visiting CUHK-Shenzhen. There are washing machines and gym in the 6th floor.

I did not know the washing machine until I went to the 6th floor. There should be dedicated dryer machines.

Big comfortable rooms

Felt a bit dated. First room smelt of cigarette smoke. No bar

Просторный номер

Заброшенная стройка под окном. Ремонт на парковке, запах краски нечем дышать. Шум. Бестолковый персонал, пока я был занят, подошли к жене с дочкой, сказали им нужен наш номер, они предоставят другой, очень нужно. В итоге когда перевезли вещи, они сказали, что ошиблись. У нас было 6 чемоданов, это было еще то шоу. В итоге дочке подарили игрушку за 10 юаней. Третий раз в этом отеле. Но уровень явно идет вниз. 👇

For a western traveler the food choices were limited. Eventually discovered room service menu (which was not in the room!!) which was a help. The Asian restaurant was very nice.

It was very near the Chinese University of Hong Kong Shenzhen where my son’s math competition was held.

None

Frokost var godt. Også hadde en kafe inn.

Rooms were dirty on surfaces. Windws had handprints all over, walls had questionable substances and marks. Dust on every surface. My collegue had the phone ringing several times each night. When she changed room, the lights all came on in the middle of the night.

The location and convenience settings..nearby famous parks and sporting venues..shopping mall restaurants and bars

Nothing to complain about

It is a good hotel but it commits the same mistake like other hotels in Winter, turn off room air-conditioning which makes the air inside the room stuffy and hot while outside is cold. However, the management responded very professionally and resumed air-conditioning within a few hours.

整體很好（設施、服務、餐飲、會議場地等），就是入住跟退房的輪候及處理時間有點長，一般都需要等候接近十五分鐘。

酒店本身舒適，服務員態度良好，只是四周圍住都係地盤，晨早開始到夜晚11點都係咁打椿，真係好嘈，酒店所謂免費提供耳塞，有D多餘.5星酒店住到咁,我都係第一次.

The room is clean and big, have free shuttle to Coco Park Shopping Mall.

It is a very comfortable stay with all the mod cons of international brand 5-star hotel. Clean room with good amenities and reasonable breakfast. However, hotel location not great unless you have a car, quite far from the town area. Also, the executive lounge is closed

Stayed here for a night on a business trip. Was clean, spacious and pleasant. Would stay again next time i am in the area

很新很安靜沒吵雜聲服務不錯

The hotel is great. Clean and modern, very good service, buffet breakfast is good. The only thing is the location - there’s nothing much around it, not much choice for food in the area. And it is hard to call a taxi. But the hotel itself is great. I am on a business trip and my work is ten minutes walk from it so it’s fine with me. The room is big and comfortable with a great view.

very nice hotel. breakfast was fantastic. room clean and quiet. good view.

Very clean and beyond my expectation. It was a good stay there.

Location was perfect for purpose but staff could not speak or understand English so it was quite difficult to even order food.

The hotel facility is great, but the font desk was little confused upon my arrival, stated my name wasn't in there system.

非常好的一間飯店 櫃檯人員都非常貼心及親切 每天會付兩瓶水 適巧遇到颱風 所以點了飯店的餐點（pizza）意外地相當好吃 因為吃太慢還請服務員做了加熱 他們也很快速地處理 唯一的缺點是那邊比較偏郊區 所以買東西比較不方便（風景是不錯的） 不過飯店也有提供叫車服務 到機場大約200元左右 另外提醒初次來深圳的旅客請千萬不要隨便搭機場內跟你搭訕要載你的人 直接搭計程車就好 就這個價位來說 是ＣＰ直很高的飯店喔！

The staff (other than managers) struggled with english. It took 2 people to check me in. When checking in, I asked how much the buffet breakfast was and I was told 1022 Yuan. I thought that is pretty expensive so I opted for room service "American breakfast" at 108 Yuan. Ordering breakfast took about 5 minutes, again due to language barrier. Breakfast was cold when it arrived. When breakfast was delivered, the girl gave me the bill. I asked to charge it to my room since I had put a 1000 Yuan deposit down when I checked in the night before. She used her translate app on her phone to say the Front desk said no deposit so must pay cash. Not thinking, I paid her cash and she left. I went to the front desk about 90 minutes later and asked if I had any changes on my account and was told, breakfast. I explained that I paid cash. He kinda smirked at me and said he would discuss with the kitchen and sort it out. At checkout I was told that there were no breakfast charges but mini bar charges. I didn't have a mini bar. I said there shouldn't be any charges. I had asked for a taxi to the airport and the other clerk tried to rush me to the taxi before my checkout was complete. She said everything was clear and my deposit would be refunded and I was rushed out without getting an invoice. FYI, I found out after that the morning buffet was the same price as my room service breakfast. Poor wifi.

Nice clean modern hotel with excellent breakfast and lovely large rooms and bathrooms

호텔방이 너무 어둡습니다. 청소 상태도 좋지 못함

深圳の中心部から遠く、マッサージもなく、周りが何もなく不便でした。あとチェックインにとても時間がかかった。

Nice hotel with good facilities in the area. Food are good, staff are polite.

游泳池不錯的但是水太熱而要多種樹遮蔭功而且買礦泉水不方便飯店提供的不夠向餐廳買貴太多附近商店太少如果嫌太少我就不評論了

Great service and big guest rooms! Beautiful decorations in the lobby. The location is quite far away from public transportation but very close to concert venues!

Seeing a little roach scurrying on the bed pillow wasn't what i expected upon arrival. Staff did its best to locate it but it proved elusive. They put me in another room and apologised, and a complimentary fruit platter helped somewhat. Other than that, room and gym were nice. Swimming pool guidelines requires swim cap and was a hassle. Concerige, Fei (something), apology for forgetting surname, was a great help in advising how to use the public bus when returning to hotel. They provide a useful free shuttle service to nearby Airport Bus Service for connection to the Int'l Airport (¥30). B'fast was average with little variety over the 6 days i stayed.

大堂櫃檯的職員有禮，很努力地解釋給我們知道如何步行/乘搭酒店穿梭巴士到大運體育館，只是櫃檯竟然沒有一條排隊的行列，以致比我們後到的客人因為隔離櫃檯職員先招待完他的客人而比我們更快得到服務。 另外，房間天花的燈壞了不能關上，打了兩次電話叫職員來都沒有人理，結果整晚都要開著燈睡覺。

Location not so convenience for tourists. Is purely for MICE and business meeting. Not all restaurants are open in the day. Security is good but concierge knowledge of local transportation / transfer to HKIA is very little.

２人入住的房間大，除了開冷氣令門外的抽氣會有聲音外，　 房間一切也是不錯～ 週邊沒有便利店外，整體也很好！

房間很大，非常舒適 洗手間有淋浴亦有浴缸，也有掛衣的繩可拉出，超級方便 地上的地氈很乾淨，也很柔軟，床舖也很不錯，睡得很好 隔音也感覺也不錯，沒有聽到走廊或隔壁住客的人聲 整體十分好！推薦！

禮賓部真的很好，幫我們把16位朋友都安排在同一層樓，謝謝你們。

The hotel itself is great but just know that it's not walking distance to anywhere. Although getting a can from the front desk isn't hard, it's still an inconvenience.

깨끗하고, 시설이 좋았습니다. 직원들도 친절한 편입니다. 조식도 종류가 적당한편입니다. 추후에도 이용예정입니다.

I have no doubt this hotel is built to a 5 star standard but its not ran like one. Don;t get me worng its still nice, but there is no real customer service, you just get on with it yourself. Food at night was poor at the buffet but the Restaurant serving Chinese food was excellent.

滿意

靠近大運中心, 但乘車，食市方面比較少。就算想乘的士，也比較難，因為沿途也不見有的士經過。 還有就是大堂蚊子挺多，我給咬到一腳都是。

Overall hotel is excellent. Location is not the best, but we were on business, so did not care much. Spacious rooms, clean and comfortable. Drawbacks -- breakfast are not the best to western taste. Dinners are mainly OK. Food outside of hotel tastes better in my opinion. Rudolf

Close to the gynasism where we had to go early in the morning. Staffs are polite and helpful. Only thing to improve is the air conditioner. I felt hot the entire nght

酒店可安排的士服務, 附近沒有便利店.

Hotel was overall very good.Rooms were large and very comfortable. Free wifi in the room was good to do most browsing and emails etc. The gym could've been a little bigger & better. The staff throughout the hotel were excellent and very helpful. The only downside was the food ordered from the bar could've been better and more varied. Overall it was an excellent hotel for the price. This was my 2nd visit to this hotel and I would have no qualms in going again.

Bel hôtel mais un peu à l'écart de tout et personnel parlant très peu Anglais.

Excellent place if you are there for business. Large, clean rooms with everything one needs. The only cons are location and breakfasts -- there is not much to see nearby and no shopping. Food is mainly catered for asians. Dinners are really great. Breakfasts could be better. We stay at this hotel twice a year and do like it.

酒店自助早餐是我吃過最難食和最不值錢的早餐 建議大家訂房就不要連早餐 只有雞蛋麵包能吃 其他就...... 本來看見有腸很開心 但我吃了一口已不想吃 很難食 酒店離大運站坐巴士很快便到 但酒店附近只有麥當勞 建議帶多點吃和喝的去

Excellent room and facilities. Room was both large and well equipped. The only downside was the location, a little out of the way although taxis are cheap and resolve this. The hotel also provides a free shuttle bus to the metro & bus stations every hour. Would recommend staying here and I'd certainly stay again.

在晚上七時才扺達酒店，酒店方面說没有收到我的訂單。我立即致長途电話詢問， 說了大半小時長途才把事情辨好。浪費了長途電話費和吃自助餐的時間，還有玩樂的心情，幸好洒店在没有我要的房間下，upgrade 了套房給我。

退房的時候因為人太多，所以酒店不能即時幫我取消經信用卡支付的按金，他們說會明天幫我處理。回港後再聯絡酒店，他們說銀行不能即時退款，如要即時退款，我必須支付一毛錢的銀行手續費才可申請即時退款，我便回覆我願意支付手續費。但是很奇怪的是直到２０１３年１２月２３日止我的銀行還沒有扣除按金或收回按金的紀錄，只有收取一毛錢手續費的紀錄。希望酒店真的已經處理好。經過今次經驗，我下次會用現金支付按金的了。

The hotel is beautiful an the rooms are well furnished. However, when you arrive the room will be hot and take a long time to cool down. Also, I had to request that the mini-bar be filled and refrigerator be turned on. There is absolutely NOTHING within walking distance of the hotel. You are stuck there once you arrive unless you have a driver.

Great hotel, very new and clean. Hard to find anybody who speaks English though so it was a bit difficult in communicating. The hotel is close to the highway which is good but lacks restaurants or any kind of nightlife nearby. Great is you are just needing a hotel but not the best location.