Desire Pearl Riviera Maya Resort All Inclusive, Exclusively for Couples

Excellent service and all the staff everywhere are very very helpful and nice. The food and cocktails were good, although all inclusive is usually mediocre. This is a hotel with a special concept and is very permissive in terms of sex and nudity on the hotel grounds, and it is an experience for those who have not yet tried it, but everyone should check if it is right for them. For us it was a good experience.

The cleanliness of our room was at a low level (if you walk barefoot in the room, it feels unclean). And on the second day, our room was not cleaned at all. There are also no bedside lamps. But other than that, everything was excellent.

Decent. For the money you pay it could be better

Terrible smell from decomposing seaweed in the beach. Most of the property is affected by it

It breaks my heart to see what is happening to our beloved happy place. We are booked at Pearl in December, and this will most likely be our last time for a while. It's just gotten way too expensive while they cut out little perks here and there that used to make us happy. I understand they have a business to run, but pissing off your loyal customers has never been a smart business model.

Wish the beach was cleaner for sure as all the seaweed or whatever they call it makes the not usable and smells terrible during the day. Rooms need some upgrading for sure, and communications about repairs should be addressed. Food was excellent, Service staff is great, the pool guys are attentive and wait stuff is great - Just need more wait staff around the pool. Yes, we will return becfause we love the atmosphere

Few things are more disappointing than watching a great place go downhill. In this case, new Desire ownership has placed a priority on overcharging guests while reducing services and food quality. After 15+ trips we finally had to hit the pause button. Rapidly increasing rates (1,000/nt) and a reduction of services have us scratching our heads. Paying that much and not being able to make decent dinner reservations, restaurants that close on random nights, not being able to get a decent spot by the pool, and generally being treated like we don't matter have left us no choice but to look elsewhere. Hopefully, management will realize you cannot overcharge AND under deliver and correct these new policies, but I am not optimistic.

Honestly - loved Desire and more than 18 trips since 2018. Usually 2x a year and even went 3x one year but our last two trips were very pricey and since we are not members we heard what was coming down the pike for non members when we were there in October! So now that the prices have been doubled - people who go and pay PREMIUM DOLLARS ARE TREATED LIKE DIRT!! Here is from a friend who just came back and sent this to me! "Hey girl - we were treated very poorly- I asked for a window seat at Pearl for breakfast and place was empty and was told no bc those are member only; accidentally got a purple towel one day and was asked to get up from my seat so it could be removed and replaced with a brown one! Not to mention can't reserve chairs for your visit now unless you're a member! Let's not forget - pay a fortune and NOT ALLOWED TO MAKE A RESERVATION AHEAD OF TIME! Members get late seatings at dinner or very early - that's if the restaurants are not closed due to low capacity! Mind you; I paid for my place and am a long term client- why would I put up with that?! " Which is EXACTLY WHY WE ARE NOT GOING IN 2026!! BEWARE and choose somewhere else until mgmt treats high paying non members fairly!

Amazing experience! The hotel by itself is already amazing, but the best part is the staff. Upon arrival, Nazario made our check-in very fast and welcoming. The playmakers, especially Kia and Tristan, make everything super fun and engaging. The staff at the pool (Miguel and Victor) always remembered our preferred location and did everything in their power to make us feel loved. We will be back for sure!

Graet place for clothing optional resort. Small and you get to know everyone quickly. Older resort but we'll maintained. Going again in February.

Desire Pearl vs. Desire Riviera Maya Honest Review From Long-Time Guests Since 2007 Before we begin, we were also fortunate enough to experience Desire Cabo during its years of operation. Like many long-time Desire fans, we still have great memories of Cabo and the unique atmosphere it offered. While Cabo is gone, many guests still compare today’s Desire experience to those memories. My wife and I have been visiting Desire resorts since 2007 and have stayed approximately 35 times over the years. We’ve experienced both Desire Pearl and Desire Riviera Maya many times and are often asked which resort we prefer. The answer depends on what you’re looking for, but after nearly two decades of visits, we’ve definitely formed some strong opinions. Meeting Other Couples Winner: Pearl Pearl is simply easier when it comes to meeting people. The smaller, more intimate layout creates natural opportunities to connect with other couples. Conversations happen more easily, and people generally spend more time getting to know one another. At Riviera Maya, there are often larger groups and more guests overall, which can make it harder to break into conversations and build new friendships. Hot Tub Atmosphere Winner: Pearl This is probably the biggest difference between the two resorts. The hot tub at Pearl tends to be much more social, interactive, playful, and fun. During our visits, we have played and connected with significantly more couples at Pearl than we ever have at Riviera Maya. On a typical day around the hot tub at Pearl, it’s not uncommon to find couples socializing, interacting, doing body shots, laughing, and simply enjoying the atmosphere together. In our experience, we have met and played with far more couples at Pearl by a wide margin. At Riviera Maya, we’ve often found the hot tub surprisingly quiet considering the size of the resort. While it’s still enjoyable, it generally feels less social, less interactive, and ultimately not as much fun as the atmosphere we consistently experience at Pearl. Clothing-Optional Environment Winner: Pearl For guests looking for a true clothing-optional experience, Pearl stands out. In our experience, a significantly higher percentage of guests embrace the clothing-optional atmosphere at Pearl. At Riviera Maya, we consistently notice many more guests remaining clothed throughout the day. That’s perfectly fine if that’s your preference, but guests looking for a more carefree atmosphere may find Pearl more appealing. Age Demographics Despite what many people believe, the age difference isn’t dramatic. Pearl generally attracts guests in the 50–70 age range. Riviera Maya generally attracts guests from their 40s to 70s. There is far more overlap between the resorts than many online discussions would suggest. Nightlife and Party Atmosphere Too Close to Call Many people claim Riviera Maya is the bigger party resort. After numerous visits, we honestly don’t see a huge difference. Riviera Maya may stay active slightly later into the evening, but Pearl often has just as much activity around the hot tub and evening venues. One drawback of Riviera Maya is the disco. Due to the larger size of the resort and the greater number of guests, we feel the disco simply isn’t big enough. The dance floor can become crowded quickly, making it difficult to move around and enjoy dancing comfortably. For a resort of this size, a larger disco would create a much better nightlife experience and allow more guests to participate without feeling cramped. Playroom Facilities Winner: Riviera Maya This is one category where Riviera Maya clearly shines. The larger beds and spacious layout make it much more comfortable and inviting than Pearl’s setup. If playroom facilities are important to you, Riviera Maya definitely has the advantage. Relaxation Areas Around the Hot Tub Winner: Pearl We actually preferred the older Riviera Maya setup. The newer hot tub play area doesn’t feel nearly as romantic as the previous design. Pearl’s beds and lounging areas around the hot tub create a more comfortable and intimate atmosphere. Pool Chairs and Daybeds Winner: Pearl Finding a good spot at Pearl is usually easy. At Riviera Maya, if you’re not out early enough, there’s a good chance your preferred chair or daybed will already be occupied. Spa Experience Winner: Pearl The spa facilities at Pearl feel much more guest-friendly. Guests can enjoy the facilities more freely, while Riviera Maya often feels more restrictive and less accommodating. Even something as simple as wanting to shower and change before leaving on departure day feels easier and more welcoming at Pearl. Entertainment Staff Winner: Pearl Over the years, we’ve consistently found the Playmakers at Pearl more approachable and interactive. Several times at Riviera Maya we’ve felt almost invisible, with very little engagement from the entertainment team, while the Playmakers at Pearl seem to make more of an effort to connect with guests throughout the day. Evening Bars and Lounges Winner: Pearl The expanded lounge area below the lobby has become one of our favorite places to gather. Comfortable seating and a relaxed atmosphere make it easy to spend an evening talking with friends. At Riviera Maya, seating can be limited, especially when areas are reserved for premium wine experiences. It can be frustrating seeing reserved sections sitting empty while guests struggle to find a place to sit. The Biggest Issue: Pricing This is where we believe both resorts are making a serious mistake. The pricing for 2027 has reached levels that many long-time guests simply cannot justify. What makes Desire special has always been the people. When prices rise too high, occupancy drops, fewer couples attend, the atmosphere changes, and the overall experience suffers. A fuller resort creates more energy, more opportunities to meet people, more social interaction, and ultimately a better experience for everyone. In our opinion, Desire has become too focused on maximizing room rates rather than maximizing the guest experience. The result is many loyal guests questioning whether the value still matches the price. Final Verdict We genuinely enjoy both resorts and will likely continue visiting both. However, if we could choose only one, we would pick Desire Pearl. Pearl feels more intimate, more social, easier to meet people, and simply more fun. The atmosphere reminds us more of what made us fall in love with Desire back in 2007. Riviera Maya certainly has advantages, especially its larger playroom and bigger property, but for the overall experience, Pearl remains our clear favorite. If Desire management is listening, our message is simple: focus less on raising prices and more on creating value. Fill the resorts, keep guests happy, and the success will follow.

We had an incredible experience, and the staff truly made our stay memorable! A special shoutout to Gabi, our pool server, who was absolutely amazing. Our drinks were never empty, and she went above and beyond to accommodate every request with a smile. Her attention to detail and outstanding service made our pool days even more enjoyable. Alexis was incredibly helpful from the moment we arrived. Despite being extremely busy, he assisted with our bags, made sure we had everything we needed to get settled, and handled everything seamlessly when it was time to leave. His professionalism and kindness were greatly appreciated. Adolfo, one of the Playmakers, is such a fantastic addition to the team. He took the time to get to know guests personally, checked in regularly to make sure everyone was having fun, and genuinely cared about creating a great experience for everyone. And finally, Cob at the hot tub bar delivered true five-star service. He remembered our drink preferences, was always friendly and engaging, and consistently went the extra mile with thoughtful touches—like opening our water bottles before handing them to us. It’s the little things that make a big difference, and Cob certainly made us feel valued. Thank you to all of these amazing team members for making our vacation so special. We can’t wait to return!

Fue una experiecia inolvidable gracias a todos los que colaboran en ese hotel son muy amables y camila hizo de nuestra instancia un que fuera inolvidable gracias a todos lo recomendó ampliamente

El sargazo pero eso no es culpa del hotel

We just got back. We have gone more than 30 trips across 10 years. Since the change in leadership, we've found too many changes to make this 'desirable'. While there are still some good things like the staff and some guests, there are many things less than fun any longer. There has been a total change in the playmakers short of Kia and communication and interaction lacks and even the sharing of nightly schedules never occurred. The new CEO now severely overcharges for the spa/massage parlor but he also now charges for the sauna/steam room area at $40 per couple per day. These areas came with the resort when it was bought many years ago and they are beyond written off the books. But the new CEO looks around every corner to see where he might earn a penny. I suspect he is raising income and cutting expenses to potentially sell the properties for a major profit. I'm not a member and never will be given the risk of this so called CEO making a bad decision. The creation of the outdoor area for nightly activities has even further divided the guests. When the nightly shows were inside the lobby or even better inside of the night club, people were much more engaged and much more fun was had. The only things that make the resort desirable is the staff including: Sophie, Giselle, Eddy, Manuela, Victor, Antonio, Alexis, Saul, Kia, Jairo. If we do decide to come back, it would be due to the staff that is doing their best to stay motivated under poor leadership. If you do go, please remember to take tips for the outstanding staff members that work beyond hard to make your day fun and enjoyable. One last thing to consider is that there is no longer any usable beach area. It is completely covered with sargassum and the beach sand is even further gone. The smell is unbearable and we never saw a soul out there cleaning the beach while we were there. We are planning to look for a clothing optional location for the future with a gorgeous beach focused on the pleasure of the customers. Apparently the new CEO is Rodrigo de la Peña. Might be worth writing him a letter but I would definitely not purchase a membership. Make him earn your money. Also, they are now selling 2 night packages from Temptation to RM to Pearl totaling 6 nights. This could be good or bad...interested to see what others think.

My wife and I had been to Desire RM a few times and wanted to try Pearl. We are glad we did. The trip straddled my birthday and our anniversary, so we went an extravagant route. We stayed in the Master Suite, which is a massive space larger than some apartments I've lived in and comes with butler service. Hector and Erick were our butlers and they did a solid job of helping organize some cool birthday events. Our housekeeper, Marle did a great job with the room, decorating it for my birthday and the anniversary and keeping it looking fresh. We wanted to get SCUBA certified while on this trip, which was easy to set up thanks to Adolfo, who also helped us book a trip to Chichen Itza. Another new experience for us was the sensual/erotic massage hosted by Taimi and Rebecca, which was an incredible sensory experience that set the tone for a lot of our time there. We also booked a relaxing massage. I got to work with Taimi again, who is probably one of the best therapists I've encountered so far. Food at Desire is excellent--especially if you're there for Te Amo México/Día de la Independencia de México and have the opportunity to enjoy local cuisine (some of the best food on earth). My only complaint is that I like a little more heat in chile-based sauces than the average resort guest. Luckily, I asked where the spicy salsas are and got introduced to xnipec, one of my new favorite condiments. We visited all the restaurants as well--Aphrodite for breakfast and lunch, where the first people we'd see in a day were usually Mayrani and Oliver, who often brightened our day with some humor and helped establish a positive vibe for the day. We'd often see them at Suki as well. At Pearl, we usually had Isaac or Miguel at our table, who are also super fun. Pearl is oriented around fine dining, but I appreciate it when things aren't too stuffy. As a former cook, I love joking around while enjoying delicious food instead of adhering to formality. One unforgettable dining experience was when we had our anniversary dinner for two in the wine cellar, a room adjacent to Pearl. Martinez, the sommelier, and Isaac hooked us up with a fantastic dining experience that included good conversation (I love learning about the staff), great jokes, and a pyrotechnic that set off the fire alarm. My face still hurts from smiling! The bartenders and playmakers did an excellent job of building a party atmosphere. When we went, some travel agency was doing a pretty lame "takeover" event featuring a DJ who would get mad and yell at people for not dancing next to his gear (or dancing in general), so we'd retreat to the disco during his outdoor set to practice salsa and bachata while Pedro hooked us up with cocktails and got the DJ to increase the Latin music in the mix. We found out that he enjoys bachata and liked to see a couple of tourists practicing before the takeover DJs came in to kill the vibe. Out at the Melange, we'd get cocktails from Luis and Cob, who are stellar at making great drinks while joking around and being all-around cool guys. We spent time at Saul's bar later in the hot tub, where it would be quiet enough at times to practice my very limited Spanish. All the playmakers work their butts off to engage with and keep guests involved in the party, but we interacted the most with Candace, Jessica, and Mat, who we learned is Argentinian after he saw us dance tango. The playmakers do such a good job of making sure people are on the dance floor and playing games at the pool. I'm sure I am leaving people out--there is a small army of hard-working people who make this resort special and I wish I could name them all. I would have posted this review earlier, but had to hit the ground running with work when I got home. The takeaway is that anyone who is thinking about visiting Pearl should give it a try. It has an intimate feel and excellent staff. Any issues we had with the visit (sargassum was RIPE) had nothing to do with the people working there or the resort itself.

We're approaching 20 trips to Desire and have moved from RM to Pearl as 'home base'. We hope Pearl continues to have the boutique feel (like RM used to). 2 more trips planned this year. The staff remains undefeated. Just to mention a few names, Eddy at the Melange bar, Oliver and May in Aphrodite, butlers Hector and Irving, all the playmakers, and Desiree at the Spa- we love the entire staff. A few notes for management to consider- not criticisms, as we're a #1 fan. Just suggestions to help improve an already great product: 1. The 'bottle service' areas at Melange seem over the top. It would be great to open those two areas up for more seating so we don't have to stand around watching the shows. 2. The hydrotherapy services in the spa, at least for members, is still free. PLEASE keep it this way. We bought in and this was a free service. RM now charges everyone (maybe not higher up members) so we turned to Pearl and this remains a draw. We're in and out in 20 min (tops) and I'm sure other members are too. Great way to relax and rejuvenate, but not willing to pay for something that has been free for years. 3. While there this time, the shows had a bit more of a sexy, erotic edge. I know a member put a lot of time into making that happen and we all very much appreciated the effort. Won't go into details other than to say we don't mind seeing edgier (but still tasteful) acts. No complaints this trip, or any trip. Back in August for more fun.

Tom and I spent another great week at the Pearl at the beginning of September. Michelle, Carlos and Amir, our mansion butlers, did their usual great job seeing to all of our needs. Hector, Erick and Irving also reached out to see if we needed any assistance. Bellman Alex and Vincent took great care of us during our arrival and departure. We enjoyed the food and great service at all the restaurants. During the day at Aphrodite, Mildredt, Manuela, Poot, Wilbert, Oliver, Ray, Joshua, Eduardo and Maryani took great care of us. At Suki, Ceci and her staff, Guillermo, Santiago, Manuel and Jesus, provided excellent service as did Orlando, Gilberto, Isaac, Raul and Javier at Pearl. The bartenders are all top shelf and this trip we were served by Eddy, Jairo, Eduardo, Pedro, Luis, Luis Lopez, Antonio, Cobb, Christian, Mauri, Aaron, Saul, Jorge and Javier. Victor, Horatio, Antonio and Miguel do a great job setting us up at the pool and Gabi, Monica, Yolanda and Servando keep us hydrated during the day. Playmakers, Candace and Kia and DJ Alex provide great entertainment. The spa is the best place to be pampered and the staff, Alma, Anais, Desiree, Elodia, Selene, Taimi, Emma, Gabriela, Gabriel, Fernando, Jesus, Guillermo, Melisa, Claudia, Zazil, Rebeca, Cinthia, Paola, Magaly and Margarita provide great services. The staff is what makes the Pearl a special place to vacation!

One of our best trips we have had, we have been 20+ times. From check in with Bruno to check out with Frank both guys are friendly and helpful. We come here especially to see all the wonderful staff that have become our family. Miguel he is the nicest guy possible and never fails to get us a bed up the quiet end. May at breakfast always smiling always helpful in our seat selection. Our little manuela she is the cutest most adorable sweetheart treats us so kindly. Oliver is a very helpful waiter always says hello by our name when he sees us walking about. Yolanda is our girl we adore her and follow her to the coffee shop, lunch or at the pool, she always makes us smile and laugh. Gabi always smiling, Selvardo so helpful and knows exactly what we want to drink. The bar staff at Merage are fabulous, Cobb is absolutely the best cocktail maker along with Eddy and Arron the showman 😆 we get looked after by Pedro and Luis in the nightclub never even having to ask for a drink it’s just ready for us. Our favourite waiters are Gilberto he is such a lovely funny guy, and so happy to see Eme back he has always had a place in our heart. Our favourite waitresses are Belan and Manuela, both are adorable. Selena is my favourite in the Spa. But 💯 all the staff work so hard and I can’t possible name them all but they all deserve a mention. Suki was our favourite this time it does seem to alter each time we go, but the food was off the chart this time. Pearl we only enjoyed the Italian meal, we was disappointed with the Mediterranean night and French night, the quiche which I look forward to had changed wasn’t as nice was doughy. We had a lovely lunch in the mansion sea bass and grilled veg was delicious. We love the new bar area it has completely changed our holiday, we love going out early now and chatting to people up at the bar area, it’s such a great addition. We will be back very soon, and already cannot wait.

Pearl review May 2026 Well, we just got back from Desire Pearl after another great vacation. Before I get into anything else, the staff are what makes this place so great. I have to give a huge shoutout to the following people, who go that extra distance to ensure our trip is fantastic. First and foremost, The beautiful Gabi our server from the pool bar. Her smile can light up any room, and she works so hard. She is so versatile; she works the pool bar, can hostess in Suki, works the coffee bar, in the morning, etc. My wife and I look forward to seeing her every time we go. Also at the pool, Yolanda. She also works the coffee bar, and hustles so fast to get you your order. Kia at the pool, she just doesn’t age. Still young and beautiful, full of energy, no idea where she gets it from, and can out dance anyone there. Again, a very versatile employee. A great playmaker, but she can entertain at the night shows, and makes everyone there feel very special. Hopefully Kia, they take my suggestion for the extra volleyball net on the bushes serious. Our Butlers, Hector and Irving. Hard working and very dedicated. So happy they are there every time we check in. The pool guys are the hardest working guys in the resort. Victor, Miguel, and Antonio, work like crazy to get you a nice lounger, and a fresh clean towel. Thank them often, they deserve it. One great person who deserves some recognition is Eme. He was our server during the Cinco De Mayo dinner. He worked so hard and is always so friendly. The Melange bar is a great place to gather, see the shows and get a great drink. There are some bartenders that need a shoutout from there. Cob, very experienced and friendly, Luis, steadfast and again experienced. Claudia, a million-watt smile, hard working and so very friendly. Jorge from the Hot Tub bar is also very helpful at giving us great service. Thanks Jorge Aphrodite has some very hard-working staff as well. May, the hostess has a great smile to great you with every morning. Ray from there plus other spots is friendly and one of our favorite dining servers. Ok, now the resort. The weather was fantastic, a little rain, but that Mexico, expect it and you won’t be disappointed. The pool was warm and inviting, there was a day with lots of little black floaties, but that could be stuff from the beach blowing up. The food is always great here. Suki is the best, but don’t count out Aphrodite for dinner. They produce so many great meals, always consider them as a go to for a great meal. Aphrodite: One day they cooked sea bass on the grill outside of Aphrodite. That was the BEST tasting fish I have ever had. The breakfast buffet has improved we think over last year. They are cooking more outside which is a real treat. The rest is easy. Super fast check-in, grounds are always well maintained. The hot-tub is sometimes cool and sometimes hot. The renovations are great. Looking forward to what else they have in store for us. Please remember to tip the staff. They deserve it!! See you in a couple of months.

We’ve been to Pearl 16+ times. Always a great time & experience. Hotel Mgmt (David) & all Staff are fabulous! Many exceptional staff: May, Ediberto, Poot, Gabi, Victoria, Miguel, Hector, Irving, Saul, Yolanda, Servando, Cob, Eddy, Luis, Marleni, Manuela, Oliver, Monica, Javier, Jorge. Food was quite good 3/5 or 4/5 depending on where/when you ate. Pool management & cleanliness has gotten better, however, hot tub temperature & control is way off (often cooler than the main pool!). Outdoor entertainment area is great EXCEPT the reserved ‘bottle service’ reserved chairs (which largely remain empty). No excuse for this at a Public & Members Resort which is All Inclusive. The outdoor bar is well stocked & staffed. The members group, Premier, remains a disappointment. Once they get your money (membership), the promises & sale points (features, benefits) keep reducing. Overall, good trip and experience, looking for improvements next time!

We love coming to Desire Pearl two times a year. We relax, enjoy our time and we love seeing all the happy staff we have grown to love over the years. This visit we want to especially praise Selene in the spa for her skill with manicures. Belen and Dani in the Mansion restaurant are so good! May and Edilberto in Aphrodite are wonderful hosts. Chef Julio and Marlena make the best food and can provide any special requests. Servando is a ray of sunshine. Yolanda makes us smile! Maria of Housekeeping is so amazing. Javier makes the grounds beautiful. Hector and Amir are the best butlers and Victor, Miguel and Antonio run the pool so well. We hope you love it here as much as we do!

We had not been to Desire Pearl in several years but returned with a group of our friends last week. The staff could not have been nicer, more willing to please, or done more for us. Our butler's Irving and Hector had everything we asked taken care of so all we had to do was enjoy ourselves. Tables for 12 at dinner? No problem. Arranging transportation for 12 to the marina to go out on the yacht. Easy. We have been Premier Members since our first visit in 2013 and signed two new contracts since then but went in to the sales presentation assuming we would just get the $200 credit to put towards our massages. Chris & Kayla his manager put together a better package than what we already had that made sense for us to sign again. Wanted to say thank you to both of them for taking of something that came up while we were there that made us understand why we came back for our 13th trip combined between the two Desire resorts.

We’ve been vacationing at Desire Pearl Resort about 12 times over the past ten years, and while the experience has generally been enjoyable, our recent visit was a disappointment. Upon arrival, we approached the front reception desk and stood in front of Frank. Instead of greeting us, he barely acknowledged our presence before inviting us to sit. He then asked if this was our first visit, which was absurd considering we’d been there 12 times in 10 years. He should have known and thanked us for our loyalty. Frank was very unprofessional and somewhat lazy slouched in his "RECEPTION" chair. Frank then handed us off to the second phase of the check-in process, where we were seated with a female employee and offered the chance to schedule a membership meeting. We politely declined, as we’ve done every time in the past decade. Her response was dismissive, saying, “Oh, I guess you like paying full price.” I would have thought that as loyal guests who pay full price, we would appreciate a thank you gesture, perhaps a free massage or something...not a sarcastic response. Room service was also lacking. Water wasn’t stocked without asking, and shampoo and body wash were not replaced. I had to take them from the cleaning cart. The room never smelled fresh and clean; it smelled more like dirty mop water. The beach was not being maintained. They’d clearly given up on cleaning the sea grass from the shoreline. It smelled and you had to walk through 10 yards of stagnant sea grass to reach the ocean. We left the property every day to enjoy the beach in Puerto Morelos. One positive aspect of the trip was the continued excellent service provided by Victor, Miguel, Antonio, and Gabi around the pool. The new outdoor patio, stage, bar, and seating areas were a welcome addition. In my opinion, all entertainment should be held in this area, eliminating the need for the freezing cold nightclub. However, we also noticed that the group divided. A number of guests who sat outside for drinks or entertainment chose to stay outside, while others went into the nightclub. Overall, the lack of acknowledgment and appreciation for our years of loyalty, combined with the housekeeping issues and the neglected beach, make us unlikely to return to Desire Pearl Resort.

Todo el mundo sumamente respetuoso

We had another great time at Desire Pearl! The resort and staff were excellent! We love the new layout of the lobby and the lobby bar Melange! The food was delicious and everyone from the grounds crew to the managers speak to you everyday! I particularly want to call out for exceptional service our butler, Hector, our pool servers, Gabi and Yalonda, our all time favorite server at dinner, Gilberto at Pearl Restaraunt (Papi!) and last but not least, our favorite pool attendant, Miguel!! It’s so good seeing their smiling faces on our trips!! Can’t wait to return!!

Desire Pearl is a wonderful resort for couples to relax and have fun. The new lobby and Melange are stunning. The Melange is a perfect spot for a before or after dinner drink and to watch the shows. The restaurants are are great and have different themes for dinner All of the resort's staff are stellar. They're friendly, always asking if there's anything they can help you with and they're always positive and enjoy chatting with the guests. All in all, Pearl is a wonderful resort.

We had a fantastic time at Desire Pearl! You can be free and comfortable. You are a bit limited on restaurant options, but the food is delicious. The staff is kind, professional and personable. To mention a few of our favorites on this trip (I may forget a couple of names), Paula Chacon - tequila tasting and sommelier, Luis - bartender at lobby bar, Eme and Angel - servers/waiters in the restaurants, May - hostess in Aphrodite, Melissa, Claudia, Selene & Guirremo - spa. The spa also a lot to offer.

Our stay at Desire Resort & Spa Riviera Maya was defined by something you don’t always find in luxury, playful travel—genuinely personal, attentive service paired with thoughtful, engaging entertainment. What stood out most was how the staff made the experience feel intimate rather than transactional. May at the main restaurant remembered our preferences, anticipating the small details, and bringing a warmth that made breakfast and midday lunch feel like a welcome return rather than a routine. In the evenings, we loved dining at Pearl. While the atmosphere leans a bit dated, the rotating menu, food quality, and exceptional service more than make up for it. It’s a place where the experience is driven by care and consistency. The newly renovated lobby and entertainment spaces are beautifully done—we arrived just as they were completed. The design feels contemporary and elevated, with a relaxed luxury that invites you to linger. Don’t miss sitting at the bar after dinner for a little people-watching. Eduardo, the bartender, is both skilled and engaging—mixing great drinks with a touch of humor that adds to the atmosphere. The couples massage at the spa with Melissa and Ana was one of the most memorable experiences of the trip—intimate, deeply relaxing, and thoughtfully paced. The time afterward in a private jacuzzi with a bottle of champagne made it feel indulgent in the best way. Our room was equally comfortable, with a brand-new mattress, excellent air conditioning, and a lovely ocean-side view from a private deck—simple details that made a big difference. By the pool, Victor struck the perfect balance between attentiveness and discretion. He set up a quiet bed for us away from the energy when we wanted to unwind, checking in just enough without ever intruding. It made those slower moments feel intentionally curated. The lobby bartender added another layer of personal connection—fun, perceptive, and quick to learn what we liked. By our second visit, it felt familiar and easy, like part of the rhythm of the trip rather than just a stop for a drink. And then there was Jess, who truly elevated the entertainment experience. Her stretching class was a highlight—energizing without being intimidating—and she carried that same welcoming energy into poolside activities and evening events. Always smiling and inclusive, she created an environment where you could engage as much or as little as you wanted and still feel part of it. This resort strikes a rare balance: lively but never overwhelming, luxurious but never impersonal. The level of care from the staff turned what could have been just another vacation into something that felt thoughtfully tailored and genuinely memorable.

This was our favorite trip so far to Pearl! We had a wonderful time meeting up with old friends and making new ones. We love the massages there and the ambiance. The food is excellent. The rooms are very clean. The playmakers at the pool add to the fun! We love the location as it is close to Puerto Morelos which we also love visiting. We also love meeting with Aline (our personal salesperson) to discuss and update our membership. She is easy to work with and very friendly.

Our second visit to Pearl and thoroughly enjoyed the week; we are not members. The service is fantastic and we plan to return in 2027. Amir Cabrera is a fantastic concierge who anticipated our needs. Victor and Miguel are excellent pool attendants and they took great care of us. They reserved chairs/beds for us in spots we prefer. We loved our couples massage with Tamie and Melissa. Both of them addressed our separate requests for deep or soft tissue and areas of need - over the top experience. While at the pool, Yolanda, Gabi and Monica were attentive and checked in enough, without pestering. We also enjoyed our spending time with bartender Antonio, great conversation and well mixed drinks. Thank you Pearl!

L'emplacement bord de mer près de Porto morelo. Le personnel aux petits soins (si les pourboires sont réguliers !!) La restauration à volonté et variée. Le côté naturiste des lieux. Les animations variées même si parfois un peu vulgairement coquines..

La plage non accessible à cause des sargasses Le côté parfois trop sex débridé des américains majoritaires dans le resort Les cocktails assez simples et légers (sauf irish coffe par un serveur du restaurant aphrodite) Le prix des chambres qui nécessitent des travaux de rénovation.

We visited Pearl last March. Another best wedding anniversary. First, the food is great. Thank you to chef Ana, Christopher & Jesus. Excellent food. The room was very clean. They keep the place neat. Every body is welcoming, they always try to help. The pool attendants are wonderful. We'll be back soon. Thank you Pearl, you guys are awesome.

I want to start by adding that I sent this review on 3/12, as well as filled out the exit survey at the resort on 3/9 during our checkout. It is now 3/25 and we have not hear anything back from them, I wanted to take the time to provide honest feedback from our recent stay. Our intention is not to simply complain, but to share a candid experience so improvements can be made for future guests. Upon our arrival we were greeted by the bellman, who was wonderful and immediately welcoming. We were then greeted by a woman I believe was named Alexandra (I apologize if that is incorrect), who appeared to be part of the Premier sales group. She pointed out a few areas of the resort, but as first-time visitors we really wish things had been explained in more detail. At the time we had no idea what she was pointing out or how those spaces were used. She brought us to the Mansion to begin the check-in process. That portion went smoothly. However, afterward we were required to go back and meet with her again. We both immediately felt uncomfortable as she was pushing very hard for us to schedule a meeting to become members. This was our first visit, and we felt strongly that we should have time to explore and experience what Desire had to offer before being asked to make that type of commitment. After feeling quite pressured, we eventually agreed to a meeting on Friday, which we ultimately chose not to attend. From there we were brought to our room. One very positive note: the bracelet room key is fantastic. We absolutely loved that concept and wish more resorts would adopt something similar. Unfortunately, when we entered the room there was an immediate musty/moldy smell. It was strong enough that we noticed it immediately upon walking in. After returning home we also discovered that our luggage and many of the items we brought with us now carry that same musty odor, which has been extremely difficult to remove. This was clearly not just a temporary smell in the room, but something that had permeated the environment. After our bags were delivered we began unpacking. I programmed the safe and placed our valuables inside. After finishing unpacking and getting ready for dinner we went back to the safe to retrieve tip money, only to discover it would not open due to a battery issue. We called the lobby and someone arrived right away. The staff member was wonderful and tried for over half an hour to open the safe without success. Eventually another staff member came and had to pry the safe open with a crowbar. In the end the safe had to be replaced. We understand that things happen, but this was unfortunately not the best start to our vacation. Another significant issue was the active construction directly above our room. The room above us was being remodeled during our stay, and the workers began working around 7:00 a.m. each morning and continued late into the evening. The noise was loud and constant enough that we were woken up early most mornings and were unable to rest in our room during the day. Having active remodeling directly above an occupied guest room during a stay is extremely disruptive and frankly not something we expected from a resort of this caliber. A vacation should be a place where guests can relax and rest, and unfortunately that was not possible with the amount of construction noise occurring directly overhead. The bartenders at both the main bar (near Pearl) and the jacuzzi bar were absolutely amazing. We loved visiting with them each day and truly appreciated how kind and attentive they were. Throughout the week we also experienced several issues with our room door not functioning properly. Many times it took several attempts before it would unlock. Maintenance did come and witnessed the issue themselves, but they were unable to determine the cause. When we checked in it was made very clear that “no means no.” Unfortunately, this seemed to apply only to guests and not to the resort’s sales staff, spa staff, or Playmakers. We firmly believe that if we say “no thank you” or indicate we are not interested, that should be respected. The continued high-pressure tactics significantly detracted from our experience and is honestly the biggest reason we are unsure if we would return. Also we would like to recognize the groundskeepers, they were so kind, friendly and always ready with a smile on their face. Food & Drink: First, Orlando (our waiter at Suki and Pearl) was truly the best waiter we have ever had anywhere. He was exceptional. Rosemberg and Sulle (I may have the spelling wrong), the bartender in the jacuzzi area, also deserve special recognition. Their service and personalities were outstanding. They were easily the highlight of our stay and deserve tremendous praise. Most dinners were very good. However, breakfast and lunch were very disappointing. They felt like typical inexpensive buffet food with very little flavor. It would have been nice to have at least one non-buffet option available for breakfast and lunch. We also participated in three extras: the special dinner show, the erotic massage, and the Sip and See experience. The show portion of the special dinner was great, but the food itself was underwhelming. We enjoyed the Sip and See the most, though we do wish we had been better informed about how personal the experience becomes. We loved the lighting and the extra couch in the room, but initially we believed it would simply be a performer in the room. Being caught off guard changed the experience somewhat. We did enjoy being able to utilize the couch later in the evening, however the lighting in the room was never reset the following morning. Because the room was already quite dark, leaving the lighting in that setting made the room extremely dim for the remainder of our stay. The shower design is another area that could use improvement. It takes a very long time to get the correct temperature, and for a resort that is marketed as adult play friendly, a larger and more functional shower space would make sense. Both of us are around six feet tall and could not comfortably wash above our shoulders without crouching or standing in awkward positions. The ocean was also not accessible during our stay. While we understand that seaweed conditions cannot be controlled, we do feel that this should be mentioned prior to booking so guests know what to expect. Additionally, there were piles of seaweed over three feet high along the beach. Making some effort to clear portions of it would help with both the smell and allow guests at least some ability to enjoy the ocean. Finally, we wish there were more activity options during the day outside of the pool area. Interactive couples classes or fun daytime activities would add a lot to the overall experience. Again, we share this feedback honestly in the hopes that it helps improve the experience for future guests. There were definitely bright spots during our stay, especially the incredible staff members mentioned above, but there were also several areas that significantly impacted our overall impression.

Desire pearl is a beautiful couples adult only resort. We have had the pleasure of visiting once every year since 2013. This year they made several upgrades to the resort adding a stunning out for amphitheater. But this isn't what keeps us coming back to desire pearl. We come back because the level of service and quality of care from the staff is unmatched. The majority of the staff has been there since we started coming here. Alexis welcomes us back by name and gets our bags to our room, the team of butler's Hector, vincent and Erick take care of every little detail we need from more toiletries stocked in our rooms, dinner arrangements, massage appointments and they all make a point to check in you daily to see if there is anything at all they can do. Carmen or house keeper keeps our room spotless. And Javier one of the grounds keepers will get you a fresh coconut in the morning. May gets you to your table at breakfast she is so very sweet, Oliver, josh, elalberto, emu take care of you while you while you are dining. Eddy (especially eddy), Louis Lugo, and Rosenberg are top notch bartenders truly there to make sure you feel special, coordinating activities all day you can count on Kia and Candace to keep you moving with their new team if play makers. We will continue to come to our see our second home and family many more times!

This resort is a shell of its former self. The ridiculous timeshare sales pressure is even more intense than before, if that's possible (we were told at check-in that our sales appointment was the next day!). The constant upselling just never stops. At the pool, you'll be asked (by the same people) every half hour or so if you want to sign up for spa services, cruises, etc. That's always been annoying but now it's even worse. Unfortunately, that's minor compared to everything else. Even if you're a regular guest and were there recently, the resort is under new management and they've destroyed it. A huge portion of the staff has been fired. Another reviewer talked about their birthday trip in February, and every name mentioned in the review has been fired. They are cutting costs (and therefore services) everywhere. Cuts in food costs and apparently firing the chef resulted in mostly disgusting food. Even the coffee, which used to be very good, is undrinkable now without adding flavoring. The new Melange entertainment area is beautiful, but because of the ridiculous chair placement, they've totally ruined the social aspect of theme nights. All of the chairs face forward in rows like a theater, so you're basically sitting there in costume not interacting with anyone else. In five years of visiting twice a year, we've probably been told two times by a couple that they're not coming back. That was the theme of this trip. People with yellow bands (first timers) were mostly never coming back and were disgusted that they spent this much money for this kind of service and quality. We'd already noticed a major lack of lifestyle participation in our last few trips, and on this trip more people wore bathing suits than not and there was no activity at the jacuzzi beds for the entire week. This is all very disappointing because we've loved Pearl, but new management/ownership has utterly destroyed it. Like so many others, we won't be back.

The staff was very friendly and helpful with any questions or requests. Victor and Miguel at the pool. Daphnea in the sales center, Gilberto at the Pearl, Emma and Tammie in the spa. The list goes on.

Lounge chairs on the second floor balcony rooms versus a table and chairs. This is being picky, everything was great.

Had a great time. Food is good service is excellent. Pool. Was warm the ocean had a lot of sargosa grass washed up on it.So it was hard to get to the water.

The staff was amazing. They made sure you had everything you needed. The breakfast and lunch options were great.

My wife didn't like what they had featured on their menu one night so she ordered a steak ala carte. At check-out the charge for the steak was $81. That's way overpriced. They also don't have an ATM on site. You can get a cash advance on your credit card for a fee but you have to go to the reception desk when they are not busy and it takes several minutes to process.

My favorite place on Earth where we can relax and enjoy uninhibited fun! The workers have become like family and welcome us back with big smiles. Of course our favorites are Gabriel and Salina at the Spa. Leon and May are always super nice and personable during breakfast. Erik is by far our favorite butler and we can’t say enough about him except that I wish he were here in the states with us! Gilberto at Pearl is our favorite waiter because he treats us like family and makes sure we always have what we need. We love all the bartenders, they are all so kind and friendly. People here in the US could learn a lot from them on how to treat customers. The Pool attendants always make sure we have the chairs that we like, especially Horacio. I am really sad that Sam, our Sales rep, is no longer there. And I would like to see two things fixed, the jacuzzi bubbles and the pool filtration system. I see a lot of money going into the areas that the members don’t use much, like the new stage and the new Lobby area. I feel like the lobby was already beautiful and remodeling it was a waste of money. I also prefer the shows to be in the disco, it’s just more intimate. The shows were much better this time compared to November 2025. I’d like to see the music stay a little more sensual like before and less “Moon Palace”. We come there for the erotic vibe so if the shows are something my kids could watch then you’ve missed the boat. I should feel the need to cover my kids eyes if they were there and most of the shows in November weren’t sexy. Last week there was only one night that I thought needed an overhaul, so thank you!!!

My wife and I just returned from our first trip to Desire Pearl, and it absolutely lived up to the hype. This is a couples-only resort with great food, quality drinks, attentive staff, and friendly guests. The resort itself is relatively small, which means there’s always room at the pool and everything feels relaxed and personal. We had all of our meals at Aphrodite, and every experience there was outstanding. When you arrive, you’re greeted by the very pretty hostess May, who immediately makes you feel welcome and ensures your time there is enjoyable. For breakfast and lunch, Oliver was our waiter. He always had a big smile, great energy, and was ready to meet any request. In the evenings, Eduardo took care of us. He somehow manages to be everywhere at once while still making your experience feel personal and unhurried. We spent most of our time at the pool, and Gabi made sure our cups were never empty. She was attentive, friendly, and an absolute pleasure. I played a lot of pool volleyball, and having my arm twisted by the playmaker Jessica made joining in even more fun. Beyond the service, the resort itself has a beautiful “old world Mexico” charm, paired with excellent food and nightlife. It’s an ideal place for couples who are confident, comfortable in their relationship, and looking to elevate their vacation experience. We enjoyed ourselves so much that we’ve already booked our second trip back in June. We can’t wait to return.

We just returned for out first time at pearl. Not our first time at lifestyle resorts. Can't say enough about the staff and all the little touches as we were celebrating our anniversary. We had a room by the quiet pool with beautiful view of the ocean and pool. We did take part in the theme nights and enjoyed the shows. We thought the layout of the hot tub was better than at RM . The only complaints we have is being asked 5 or 6 times a day if we are interested in a massage( lower the price and maybe more people would say yes in our opinion). As the prices keep rising i would say the food is just average for what you pay. Yes we would return, though from talking to members about what is going on behind the scenes with ownership we are concerned we might get priced out. As canadians we do ad %40 exchange to rates. We highly recommend if you are thinking about trying it.

Just a quick review of the spa services at the resort. Had a deep tissue with Jesus, relaxing with Rebecca, and an express facial with Selena. This spa is amazing. You must try the Swiss shower. I have never experienced one like this anywhere else. The massage therapists are very professional and tailored my request to give more attention to my shoulder area. I get several massages everytime I come and can’t wait till next time.

Not your typical all inclusive resort. Couples only, great food and quality drinks, attentive staff, friendly guests. Relatively small resort, room for everyone at the pool. Highly recommend for couples who are confident and comfortable in their relationship that might be looking to elevate their vacation.

The beach is in rough shape

This was our 7th trip to Desire Pearl and once again we had a fantastic experience. This place is like no other in its combination of quality food, top notch personalized service, fun sexy times, especially the night life and the ambiance and energy that only a couples-only resort can offer. For example, Ciao Caesar, the head of hospitality, asked us daily how our stay was and if there was anything he could do for us. Also, many of the servers and staff knew I was learning Spanish (May, Santiago, Jesus, Isaac) and took time to teach me and make learning fun. The "play-makers" are a blast and keep the party vibe alive all day and night (JJ, Mani, Matt, Kia and others). When we see some of the staff we've come to know over the years, it is like going home to meet our distant family (Oliver, Poot, Wilbert, Candice). The property with its beautiful "old world Mexico" with all its charm, and the combination of great food and nightlife, is why we first came, but it is the friendly, fun, and outstanding staff the keeps us coming back.

The website and call center customer service are HORRIBLE. We have been members for 4 years, and it just keeps getting worse. I DREAD any time I have to make a reservation or make a call. Here is a recent example. I called last weekend to book a reservation. After being on hold for a while, I finally got an agent. It took 18 minutes. The processes and technology are beyond antiquated. Today, I had a question about my contract. After 10 minutes on hold, I gave up. When you are on hold, you get a message that goes something like this: "We are sorry, no one is available to help you. We will get back to you soon." OK, good message. (By the way, the sound of this message is muffled, totally unprofessional. My 90-year-old mom's message sounds better than this.) BUT, this message is repeated EVERY FIVE SECONDS. Try listening to that for 10 minutes. Better yet, how about I leave my number, and you call me back when you are available, like nearly EVERY OTHER B2C company. I tried using a form on their website so I could ask the question digitally. It is a simple question. This would save me time on hold and save them labor, freeing up their call center to handle more complex questions. But the form doesn't work either. Does management review this? Maybe they can try making a call themselves? Sending a digital message through the site? I mean, running a resort is hard, hard work; they have this down. Running a decent website and call center is WAY EASIER.

The resort is beautiful, the atmosphere is relaxing, fun and sexy. Great variety of food and drinks, but the staff is what makes it so special. The Playmakers, Candice, JJ, Jess, Abi, Matt, Tristan, and Kia were fun, energetic, funny & friendly, worked tirelessly from the beginning until the end of the day. Antonio, Victor & Miguel at the pool made us feel so very special Our servers at the pool, Servando & Gabi, couldn’t have treated us better. Fernando in the spa, highly recommended! Eme at Suki, amazing service!

Beautiful and well kept!

Everything was PERFECT!!

Nice facility. It needs an update or refresh. Starting to show its age. Awesome staff!

The sargassum on the beach. Price for our stay was on the expensive side for the age of the facility.

Staff were amazing from start to finish. Facilities maintained immaculately.

Vibe is a lot more sedate than Desire Riviera Maya, with an generally older crowd (over 50s).

We had a great time. The players , JJ, Jess, Abi, Rio, Matt, Candice, Tristan, really made it fun. They had us involved in playing games. They also provided great entertainment during the day and also a show at night. The food was excellent. We ate buffet mostly. They have a very wide selection of food each time. They also offered to order from the menu. The rooms where very clean and the daily room service was great. The property always looks great. They keep the place very clean. The pool was always clean. The guy that attended to the pool beds always had us a bed ready each day. We had a great experience and would recommend it to anyone.

all good but the pressure on buying memberships will get u and its all lies

Muy buen desayuno. Excelente ubicacion, muy tranquilo.

Las cenas bajo mis expectstivas.

This was our 10th trip to Pearl since 2020. As always Alexis and Vincent my favorite bell boys went above and beyond to make our stay special! They truly are the heart of the resort! Gabi at the pool bar is an absolute angel my husband and I just adore her. She has the kindest, sweetest soul! The resort is under new managment. We had an issue with our room and in 15 minutes Daniel Sanchez, Mayte, and Camila were there to get whatever we needed resolved. You can tell changes are coming but Daniel Sanchez and his associates are freaking AMAZING! The new lobby bar is beautiful, but I am completly devestated that Juan is no longer there. He was the best and made our mornings making the best bloody marys. I hope he can come back!! The new bathrooms in the lobby are very nice, also heard they are going to start renovating the rooms which is much needed. Pedro and DJ Omar at the club really out did themselves this trip! They made our experience unforgetable. Eddie and Yolanda were both not at the pool this trip. Very very dissapointing (they were in aphrodite) They are both a staple at the Pool. Eddie is the best bartender!!!! Yolanda is also an amazing pool waitress!!! I was also pleased to see Eme back at the resort! Antonio (head waiter) was so amazing and made this trip awesome! Javier the groundskeeper is always so pleasant and I love seeing him! Miguel at the pool always make sure we have the seats we want and is awesome!! The new playmakers Jess and Abi are awesome as well! I can't express enough how much we appreciate and adore Alexis, Vincent, Gabi, Yolonda, Eddie, Pedro, DJ Omar, Antonio, Eme, Miguel, Javier, and huge shout out to Daniel Sanchez, Mayte, and Camila!!!!!!!!!!!!!!!!!!!!! FOOD, SERVICE, AND STAFF ALWAYS AMAZING!

We have been three times this year and over 30 times over the past 10 years. The staff and other guest make this a great place to go. Only other side of the equation, following the passing of the previous owner, many things have seemed to degrade. Prices have elevated to a point that we are more inclined to look at other places to go. The food is OK but seems to have been standardized again to save on expenses. The culture and environment is not as friendly as it used to be. In general, we are 50-50 on whether we would ever go back to a desire resort. A few years ago, it was the only place we wanted to go. Hopefully, things will stabilize and get back to normal, but as far as the current environment, we will be looking at other vacation locations and would encourage others to do the same thing. I wish we could find a more financially reasonable place where people that want to have fun and not wear clothes could go and enjoy the environment and each other.

La atención de TODO el personal

Nada

Fantastic resort, amazing service, delicious food and LOTS OF FUN! Great location on the beach. Great pool vibe - the playmakers are great. Entertainment, spa services - it’s all fantastic.

Tom and I spent a great week at the Pearl in July 2025. Bellman Alex and Vincent took great care of us on our arrival and departure. Mansion butlers Michelle, Irving and Amir pampered us as always and Carlos, Hector and Erik also made themselves available for any additional help. Mayra from housekeeping keeps our room immaculate. The food under chef Ruben and service at the restaurants was top shelf as usual. The staff at Aphrodite, Edilberto, Maryani, Wilbert, Poot, Ray, Manuela, Oliver, Mildred, Joshua and Eduardo, take great care of us each day. Orlando, Jesus, Belen, Gilberto and Isaac are the best at the Pearl and Ceci, Guillermo, Santiago, Manuel and chef Nicolas make eating at Suki a great experience. Chefs Mary and Danny at the Mansion were also terrfifc. The pool is the place to be during the day and Victor, Horatio, Antonio and Miguel do a great job setting you up. The playmakers Candace and Kia keep everyone involved and Yolanda, Gabi, Servando and Monica keep the drinks coming. Groundskeeper Javier is always working around the pool. The bartenders are great multitaskers. This trip we were served by Luis, Jairo, Eddy, Christian, Luis Lopez, Pedro, Manuel, Aaron, Saul, Eduardo, Cobb and Javier. The spa is the place to be pampered and their staff, Elodia, Emma, Gabriel, Gabriela, Guillermo, Jesus, Rebeca, Selene, Taimi, Zazil, Fernando, Melisa, Claudia, Desiree, Alma and Anais never disappoint. It truly is our home away from home!!! Eileen & Tom

Another wonderful week at Pearl to celebrate my birthday and our anniversary. We love this place. The service at Pearl is far better than anywhere else we have traveled, including Desire RM. We would like to thank the entire staff, especially: Alexis & Vincent (bellmen) Michelle, Carlos, Hector, Irving, Erick (butlers) Kia & Abby (playmakers) Jairo, Luis, and Christian (barmen) May (hostess) Ceci (evening supervisor at Aphrodite; she is amazing) Isaac, Orlando, Gilberto (restaurant servers) Gabi & Servando (pool servers) Victor, Antonio, Miguel, Horacio (pool concierges) Rebeca, Zasil, Emma, Desiree (spa) Camillo & Ivan (mansion housekeeping staff) Alex (DJ) We travel to Pearl in the fall, and RM in the spring. As previously stated, the personalized customer service at Pearl is much better. The food and alcohol is very good at both resorts. The day and night entertainment is very good at both resorts. The other guests at both resorts are super friendly and easy to talk to. The recent upgrades at RM are beautiful. The mansion rooms, the penthouses, and the master suites at Pearl are beautiful. Most of all, this resort is about sharing a week of fun and passion with your partner. If you have never been to the Desire properties, we recommend splitting the week, with 4 days at Pearl and 3 days at RM (or vice versa), to see and experience both. It does not matter what you look like. It does not matter what your age is. It does not matter if you want to stay fully clothed or fully unclothed. It does not matter if you want to engage only with your partner or if you want to engage with others. Try it. You will not regret it.

Staff and food

We had another amazing vacation. The new bar/show area/stage is so beautiful and roomy. The rooms are wonderful as always, and the staff who goes over and above. The food is very good. Everyone including the staff and guests are so friendly. The awesome play makers are the best! These include Mat, Kia, JJ, Jess, Aby, and Tristan. Love them all!

The rooms are a bit outdated as is their service. The pool was not very clean and the food was mediocre. You spend most of your time at the pool because the beach was not accessible. The Spa staff walks around the pool most of the day asking for you to get a spa treatment and then the Premier staff come around to try to convince you to buy into their plan. Bracelets are given to you color coded so everyone familiar with colors knows if you’re a 1st timer, been there before, member or mansion owner. People tend to be a bit snobbish and the theme nights and shows are just Ok. We have been to Grand Lido, Caliente, Paradise Lakes and Cap d’agde just to name a few so we know the difference. It left us with no desire whatsoever to return. When we go on vacation we want to be free to do as we wish not have to tell anyone at least 6 times a day “no thank you not interested”. Wasn’t as much fun as we expected.

The grounds are nicely kept and manicured. The rooms are a little outdated. Beach was terrible.

The choice of restaurants was not great. You have 3 restaurants on site which you need reservations for all three. Buffet is only during breakfast and lunch.

Desire Pearl is an excellent adult only resort as it is also clothing optional. There are a variety of rooms types to chose from with varying prices. Being all inclusive you only need to pay extra for activities over and above – like massages, bottles of wine, yacht trips, special meals, etc. Highly recommend using USA Transfer to get to and from the airport ($100) as no transportation is needed after you get to the resort. The main pool is large and deck chairs can be reserved. Pool also has a swim up pool bar – but suggest bringing your own drink holders (like a yeti cup). Three restaurants are available for food. After 4PM most folks move to the large hot tub (also has a swim up bar) where extra-curricular activity is allowed and you can see couples being intimate on the beds around the hot tub or in the hot tub. Upon arrival each couple will be assigned their personal butler who will assist you every day. You will be asked to sit through their sales pitch to become regular members – which is worth it if you plan to visit at least once a year. There is a theme for each night activities so plan to bring appropriate outfits. The nightly floor shows are always enjoyable.

Such a great trip! Mayrani at Aphrodite truly went above and beyond! She decorated the table for my birthday and gave me a special dessert. Victor always made sure our pool loungers were ready and shaded when we wanted. The play makers always create such a fun experience and truly feel like friends. And Selene gave the best massage! Will definitely be going back!

My husband Marco and I live in Las Vegas, so we know a thing or two about great resorts, and Desire Pearl is honestly one of the best we’ve been to. I really recommend it for couples looking for something unforgettable, fun, and a little different. From the moment you arrive, the whole experience goes beyond what you expect. There’s a great daily routine, from relaxing by the pool to trying different restaurants, watching the shows, and joining in on the evening entertainment. Every night has something special, with exotic and acrobatic performances, plus theme nights where everyone dresses up. One of our favorite spots was the big Jacuzzi area. It’s such a fun place to meet people before or after the nighttime festivities. The playmakers are amazing and keep the energy going. Candace, Kia, Largo, Matt, and Jessica were all fantastic. The staff really make the place what it is. Big thanks to Victor at the bar, Edilberto in the restaurant, and Miguel at the pool towel station. Everyone was so friendly and made us feel completely at home. It’s the people who make Desire Pearl so special. From the moment you walk in, you feel that welcoming vibe that makes you want to come back. We can’t wait to return. Highly recommend Desire Pearl for an amazing couples vacation!

Once again an AMAZING experience for my husband and I ! As soon as we arrived we were greeted with "Welcome home" and instantly felt relaxed. Checking in is effortless. We were asked if we were celebrating anything? We were, our wedding anniversary. We stayed in a junior suite, that fit our needs perfectly. Nice and spacious room with a beautiful view. We were surprised with a Happy Anniversary banner across our door and Happy Anniversary spelled out on our bed with rose petals <3. Every morning we were welcomed with big smiles from Miguel, Victor, Antonio and Horacio, and attention to where we prefer to sit around the pool, music side, sun or shade. There are no shortage of activities from easy stretching yoga, beach/pool volleyball, dance classes, or water basketball, because of the amazing playmaker staff, Candace, Abby, Kia, Jess, Matt and JJ. They have the best energy you could ask for. Pool time is a delight, always meeting new people or running into a few from the last visit. Gabi, Sevando and Yolonda are our favorite pool side servers, never leaving us with an empty bottle of water or drink glass. The bar staff is unbelievable. Pedro, Saul ,Eddy, Oscar and Cob are always so attentive and have a drink in hand for us as we approach the bar :) The restaurant staff are such a warm welcome from Mae at the restaurant reception to fantastic service from Orlando, Gilberto, and Wilber never disappoints. Fantastic experience, highly recommended, can't wait to return!

All of these people and more made our vacation the best ever! This is our 7th time here (3rd time this year!) and will continue to come back in the future. Excellent food, most beautiful views, kind and caring staff, nice pools, great place to relax or party if you want, and beautiful grounds. No pressure from anyone. The only downfall is the beach. With all the weather over time, the beach has gotten so much smaller. If you are beach people, may not be the place for you. But if you want everything else, this is the place to be! Bellboy: Alexis Entertainment team: Kia, Candice, Abe, Matt, Jess, JJ, Shirley Pool concierge: Victor, Antonio, Miguel Waiters/Waitress: Manuela, Wilbur, Eduardo, May, Orlando, Gilberto, Gabi, Yolanda, Monica, Servando Bartenders: Jairo, Becho, Christian Grounds crew: Javier

We spent seven days at Desire Pearl and had a blast. Met lots of great couples and new friends. The staff is the best and work so hard to make your stay worthwhile. All of the playmakers; Candice, Jess, Matt and JJ and all of the rest. The wait and restaurant staff; Gilberto, May & Joe (Joshua) and Gabbi The amazing pool attendants; Victor, Miguel and Antonio. Butlers Carlos & Irving Bartenders; Luis, Christian and Claudia I know I’m forgetting some of the staff but they are all so caring and do their best to make sure that you are having the best stay possible.

The service at Pearl is always amazing and that is what I will be commenting about here. Each and every employee are friendly and helpful. Upon arrival Vicinte and Alexis with his dazzling smile are the first to greet you and quickly get your luggage off board. Then off to check in, a quick and painless process. We check in, drop our bags in our spotless ocean view room, change and hit the pool. Pearl has team of pool/beach concierges. Miguel, Vincent, Horacio, and Antonio are always ready to take you to a poolside “home base” where they set you up with freshly made chairs/beds, towels and shade if desired. Now…here comes the best team of poolside/beach servers ever! Yolanda, Gabby, Serveneo are funny, friendly and quick. We love how they rotate “sides” so you get to see all three of these incredibly hard working people. We ate at all restaurants at one time or another and as expected, the service was wonderful. At Aphrodite Gilbert, Oliver, Ivan, Wilbur and Ceci all deliver excellent service and go above and beyond to make every meal a delight. Upstairs you will find Suki, the Japanese restaurant. Ask for Santiago, he will take excellent care of you. Pearl was friendly and efficient, as always. Finally, the people who make sure everything comes together for an unforgettable experience, the butlers. Hector, Eric, and Carlos are amazing. They seem to be everywhere and nowhere. If there is something you need, these men can make it possible

Amazing resort!!!

My wife and I have gone to the old Cancun resort multiple times, but found out this trip that the resort strictly enforces a relationship of being only two people to a room. The rooms are tiny and it isn’t like we can even pretend to put someone on the couch as there isn’t even a couch. I was trying to book my wife and girlfriend into one room with me, but even after speaking with reservations they refuse to let me have a polyamorous vacation.

Amazing staff, great vibe, spa was incredible, food was perfect. Best vacation ever!

We’ve been here a few times and the staff are always so kind and courteous that it feels like home when we walk in the door. The staff is always attentive and pay great attention to detail. Victor remembering our favorite area poolside, Yolanda helping to keep our drinks filled, and groundskeeper Javier’s always ready smile added brightness to the rainy weather we had during our stay. Servando and Jairo brought such a fun energy to their food and beverage service. A special part of this trip was Día de Muertos in which each department created altars and shared the meaning of their creations and the culture behind them. In this, as with everything else, everyone went above and beyond the standards you would find at most resorts.

My wife and I visited Desire Riviera Maya Pearl for a long weekend in September, arriving Friday and leaving Monday. We enjoy spontaneous trips, and this time decided on a quick “debauchery” weekend at Pearl. Before going, we found only short comments about certain aspects of the resort, so we wanted to expand on those for anyone else researching. Here’s our take: • The Crowd We often read that Pearl draws an “older crowd.” At 43 and 51, we figured we’d blend in—and we did. That said, we found ourselves on the younger side compared to most guests, which sometimes made us feel less approachable. Still, everyone we did connect with was friendly, engaging, and easy to converse with. • Clothing-Optional Atmosphere This was our first clothing-optional resort, though we’ve been to many swinger clubs, so nudity wasn’t an issue. We assumed most women would go topless and men would wear shorts, but that wasn’t the case. Men of all ages were fully nude around the pool. It wasn’t uncomfortable, just surprising at first. The pool area leaned more toward a relaxed nudist vibe than the “sexy, seductive” energy we expected. • Sexy Vibe & Party Scene Pearl has a very sensual feel with décor that promotes a sexy energy. However, it’s not an all-day, all-night party resort. Days at the pool were calm and conversational, with a little playful fun when the Playmakers got involved. Nights felt similar to what you’d find at a Couples or Secrets resort—dinner, drinks, a show, then most people drifted off. We tried the disco Friday night but found only about a dozen people there after 11 p.m. • The Playroom The playroom is tucked inside the disco. It’s upscale, clean, and inviting, but also tiny. More than three couples would make it feel crowded. We had fun using it alone, but its size and location explain why it doesn’t see much action. • The Staff This part needs no elaboration—everyone’s right: the staff is incredible. From Miguel at the pool and Cob at the lobby bar to the waitstaff, bartenders, and our massage therapists, everyone was attentive, genuine, and hardworking. We tip generously and enjoy connecting with the staff, and those small conversations about their lives made our experience even better. • Sensual Erotic Massage A must-do. Truly the highlight of our weekend. We booked two female therapists, and they were phenomenal—intuitive, skilled, and professional while still creating an unforgettable, erotic experience. The moment we book another Desire trip, this will be the first thing we reserve. • Dinner Stripper Experience We signed up without asking many questions, assuming it would be a fun group activity. Instead, it was just us in the disco, set up romantically for two. Since we’re not particularly romantic, it felt a little over the top. The performers—a male and a female—were amazing at their craft, fit, and professional. Dinner included appetizers, a show, then dessert served off the performers’ bodies. While it was memorable, we felt awkward and pretentious doing it. Glad we tried it once, but not something we’d repeat (though we’d happily see the female performer again elsewhere—she was outstanding). • Hot Tubs at Night We’d heard rumors of wild nighttime hot-tub parties. On Sunday, before departure, we checked it out. The large hot tub was packed, but it felt more social than sexual. Most people were chatting and hanging out, while a few couples got more intimate in nearby cabanas. A good spot to mingle if you’re looking for late-night connections, but not the wild scene some describe. Final Thoughts We’re glad we went—100% worth it for a fun, indulgent weekend. We enjoyed the people we met, the experiences we tried, and the chance to create our own fun. At the end of the day, it’s about who you’re with, and my wife and I always know how to have a good time together. For next time, we’ll likely try Desire Riviera Maya, as several Pearl guests suggested it might suit our style better. Still, huge thanks to the Pearl staff for a memorable weekend—we truly loved it.

La atención, la comida y las instalaciones externas

Las habitaciones un horror, con olor a desagüe, viejas, cero ad hoc con el precio. Además nos ofrecieron una han mejor por 399

Another great trip to our home away from home! Special thanks as always to Candice and the Playmakers: Kia, Largo, Abi, Jessica, Matt, Javi and Shirley. Alexis the bellman is always there to greet when arriving at Pearl. Butlers Irving and Carlos attended to all the details. Special thanks to Butler Hector. Thank you to Victor, Antonio, Miguel and Horacio at the pool - these gentlemen engineer perfect days. Pool waiters Gabi and Monica were always attentive. Yolanda is in her own special category - pool waiter, Aphrodite waiter, coffee barista and more. Luis at the lobby bar always had our drinks before we even could ask. Thanks to bartenders Eddy, Cob and Christian. Hostess Mayrani at Aphrodite is great, along with waiters Oliver, Wilbert, Joshua, Poot and Adrian. Speaking with Ceci and Chef Levi about the fantastic new Mexican menu at Aphrodite was a highlight. Thank you to Taimi in the spa for a relaxing massage. Thank you to groundskeeper Javier for the fresh coconut and conversations. Where is Juanito?! Its been a few years since our last visit. Pearl has newly opened an outside lobby bar and outdoor show area where the Addiction coffee bar and tropical pond used to be. The coffee bar has now moved to the lobby. The new dance and stage / performance area is great with many comfy outdoor chairs. However, the arrangement of the chairs does hinder free flow of guests and easy access to the dance area in front of the stage. The tendency is for guests to park themselves in the chairs and not mingle so much as was formerly the way in the indoor lobby bar. It can be a lot hotter outside than in the lobby so your evening wear may need to be lighter as well. We arrived a few days after Labor Day and stayed a week. We noted that the crowd at this time was generally older and the vibe was more sedentary. However, towards mid-month things began to pick back up to the Pearl we all know. Still a wonderful time!

Liked the nightly theme parties and all the staff were great. Liked the smaller intimate nature of the resort. Met a lot of great people. Dislikes: high cost, membership sales pitch, deteriorating building condition, unusable beach and swimming, rationing of coffee pods and shower products.

Great property staff good entertainment good food nice great adult all round place to to be no problem and no pressure from anyone.

Loved the layout, rooms were clean and very comfortable. The staff goes above and beyond for you, from the front desk to the spa and everywhere in between, they make your stay amazing. The food was absolutely delicious!

Awesome relaxing experience. It always is and it is because of the people that work there and the other guest. As usual, Victor and manuel at the pool and beach were great. Manuela, Eliberto and Wilbert were outstanding for breakfast and lunch. Erick, the butler, was also outstanding. The food as usual was excellent . The atmosphere is always charged ,yet relaxing. couldn't recommend more highly.

As always a friendly face on reception to welcome us and check us in. They will always try to accommodate any room requests you may have if availability allows it. We were very happy with our room. We had a lovely members dinner which was a new menu it was off the chart the food was delicious, Orlando was our server with Behlan they are both two of our favs. Issac in the mansion was our server this time and was very attentive. We had Italian in both pearl and Athrodite and the food was excellent in both, normally Suki is our favourite restaurant but just my personal choice and opinion I wasn’t keen on the new curry style dishes, lunch in Athrodite was amazing the choice of different salads and fresh prawns just want we love with a nice cold glass of white wine which Rey or Oliver would top us up without us having to ask. We had the special fire show dinner on the Friday evening definitely would recommend, just make sure you put mosquitoe repellent on I didn’t 😩 The food was Mexican and O my it was superb The fire show was fun as well, Gilberto was our server we adore him he is a cheeky chappy that always makes us smile. Miguel and his team always sorts us the bed we love up the quiet end. Yolanda Gabby and Selvardo keep us hydrated though out the day., Yolanda knows our choice of drinks and as soon as she sees us she will bring them over we love her she’s the best. Now to our favourite newest addition, the outside bar it’s just what this place has been crying out for, yes it’s a bit hot in the evening but it was August and it will get cooler, but it didn’t stop us dancing outside and having the best time, it’s great watching the shows outside, they have new bar staff Arron was a great cocktail maker with all the moves. We would often go up for a cocktail before lunch and of course always before our dinner. Just a shout out to all the amazing staff who amaze me how they remember peoples names they see so many people on a daily basis yet they will always remember names. Selena gives the absolutely best massage I’ve ever had, Manuela bless her how she manages to carry all those trays for room service, Cobb Peter and Luis in the bar always happy to have a chat, and Daniel is always making sure his guests are happy, he is often walking about checking in to see if everything is ok such a lovely man and a credit to Pearl. My only negative thing is two days on trot the cleaner left no toiletries or coffee pods do I had to go request them, then it was fine. Already excited for our next trip.

Rooms need upgrading. There no beach left. You can't swim in the ocean...it's all full of seagrass! Breakfast was great...and lunch so so. Dinner menu and food terrible.

The hotel is excellent with very kind staff. Rooms were fabulous, specially at Eden. The pool party is unique and its the top atraction. The beaches are digusting due to the sea weeds. The restaurants were very good

10 stars! It’s been a month since we returned from our second trip at Desire Pearl, and we are counting the days until we return. Not knowing what to expect on our first trip, it was way beyond our expectations. The Pearl “Vibe” does not disappear after you return home, it just makes you want more. Everything is perfect! From the grounds to groundkeepers, to the restaurants, waitstaff and the food, the entertainment and entertainers, the spa, the front desk staff, maintenance and housekeeping, the Play Makers, the bartenders, the pool staff, everyone and everything! Special shout outs to Victor & Miquel the pool guys. They always made sure we had our favorite spot and made sure we had everything we needed. Chef Didier from Afrodita, who made us a special lunch for our Anniversary, which was fantastic! Gilberto from Pearl Restaurant who made our Anniversary dinner very memorable. In fact, every single staff member makes you feel comfortable and special. If you are thinking about a trip to Pearl……do it! It will be worth it. Even if you are not in the lifestyle, we are not, it is truly an experience of a lifetime. We have met so many wonderful people late at night in the hot tub and had some great conversations with couples that were there for the same reasons. There is NO judging, NO commitments, NO limits, and NO clothes! To the management - A comment. We noticed this last trip the Spa staff were constantly walking around the pool asking if we wanted to book spa services. I realize that this gets business, but it was numerous times a day. It seemed that there were many times we were asked if we wanted pictures, spa services, excursions, sales pitches all day long. Although it did not ruin our trip in the least, but at times awkward, we are there to relax. It would be nice if there was somewhere for those who are interested in these things get the information, instead of at our pool side beds. (We did go snorkeling and it was absolutely awesome!)

Desire Pearl is an amazing resort, with an incredible staff, and a truly unique, sensual experience. Adults only, couples only fun from the minute you arrive until you have to go home. Rooms are very nice and extremely well-maintained. Two pools and a jacuzzi with bars everywhere! Start with check-in, all smiling faces- Mariana and Leonardo checked us in and immediately upgraded our room. The bell staff is prompt and attentive. Luggage was held and delivered to our room when it was ready. Pool staff is great, Horacio, Antonio, and Jorge take care of every need. Pool wait staff is fun and friendly. Bartenders are efficient and having fun- Saul, Jorge, Eddy make the pool and the disco better! The wait staff provides excellent service, five star all the way! Mayrani, Elena, Poot, Belen, and Jorge are wonderful. The playmakers are keep games fun and the action moving at the pools! The highlights are Candise and Kia! Private snorkeling trip with Adolfo was incredible! Desire Pearl is an amazing resort that has a little something for every adult. Take things fast or take things slowly, you will not regret this trip!

Pros: Staff is amazing, dinner is great, relaxing atmosphere, very clean Cons: rest of food is very average, rooms do need a makeover (do not make this a dealbreaker), emphasis on extras We will be returning. The new construction will open up this resort.

The property seems to have changed somewhat from what we remember it being previously. The staff was excellent and usually the food and drink was very good. We had only one poor meal at Pearl and I questioned if some of the drinks were perhaps watered down. They did not taste what a newly opened bottle should. Most disappointing was the condition of the pool, jacuzzi and general grounds .... needed attention. In particular, it is time to redo water areas as the tile is old and sometimes not clean. Remodel Time!

Well, another fabulous trip to Desire Pearl is finished. Once again, it’s the staff that make the place special. The grounds staff, housekeeping, management, butlers, maintenance etc. all greet you each and every time they see you. First off, the room, was perfect when we arrived, and kept that way throughout our visit. Next up is the food. Suki is always the best by far, and that’s why it’s so busy. The quality here is outstanding, so let’s hope and pray it stays that way. The service is also perfect; however, the place appears to be a bit understaffed at times. So, the staff have to really work hard. Ceci the hostess is fantastic and has been there a long time. It’s always great to see a familiar face. We only dined in Pearl once for Mediterranean night. The food was good, but not as it was years gone by. Service here is slipping as well so I hope they make some adjustments. It used to be the best in the resort, but it’s slipped to second, don’t let it slip to third. We plan on dinner taking at least two and half hours, whereas in other places it is much less. The seaweed is still there, but not as bad. Mexico has realized it is a problem and they are trying, but there is so much. They have a ship that is collecting it out in the ocean, but they need a navy of ships to tackle that issue. Now for the pool and hot tub staff. The entertainment staff are so hard working and energetic I am amazed they are able to do it day after day. The pool/lobby bar staff, Luis Lopez, Cob, Jairo The playmakers work so hard to bring us all the many activities during the day. People just have to remember that these are fun pool activities, and NOT an Olympic sport. Have fun whether you win or lose. No gold medals being handed out here folks, so just play for fun and treat everybody with kindness and respect regardless of how they play. You might have played a ton of volleyball, but the person beside you is playing for the first time, and hoping it will be fun. Help them learn the game in a way they’ll be back tomorrow. Don’t take the games so seriously, and leave your ego at home. Kia and Candace are the best. Love seeing them dance and interact with the guests. See you both soon. The chair guys: Ok Victor was on vacation, but Miguel, Antonio and Horacio are fun eager to please and always around when you need something. They work so hard so thanks for taking such great care of us guys!! I would be remiss if I didn’t give a huge shout out to Gabi. She works in Aphrodite for breakfast and lunch, and serves sometimes around the pool as well. We miss you already and love you Gabi, and hope to see your warm smile soon. Gabi was only there for 2 days before she went on vacation, but always greets us with a huge smile and a warm hug. Yolanda our other pool server is also fantastic. Again, big hugs when she saw us, so she is yet another reason to return. Wilbert and Oliver in Aphrodite are incredible, and Manuela is outstanding. She brought us some Habanero hot sauce for us to take home. She is a treat to see in the morning for breakfast. Eddie and Ray in the Mansion are also great hard-working guys. Thanks for the effort and fun during our “family reunion”. Now the hard part. The clients are better than last year, but still some folks that like to keep their suits on. To each their own, right? Most of them soon realize after a day or two that they are the odd ones out, and off come the suits. The hot tub is still 100% fully nude. Food allergies: This resort HAS to learn and TRAIN its staff on food allergies and the importance of the issues regarding them. The staff lack both the knowledge of the English language and the training to inform their dinner guests as to the ingredients and the replacement items that the resort offers. To say something is gluten free does NOT make it gluten free. The staff HAVE to be trained on what items on the menu contains dairy and/or gluten. Failure to do so, could result in a very bad experience for a guest. Yes, the music still sucks in the disco. No idea why they have a DJ as the playlist is the same every night. Maybe management has never been to a great dance spot, so they think Pitbull is great dance music. The DJ at the pool is a way better DJ, so no idea why they can’t use his playlist. Sheesh. Or, ask RM to get their playlist. On another note, we re-signed with Nash. She treated us great and we finally came to a great offer. Thanks, Nash, for your time and effort. I will end this on a happy note. Our butlers Irving, Carlos and Hector and Erick treat us like Royality. You guys made our trip and we love your attention to detail and your efforts do not go un-noticed. Thank you for all you do, which is a lot. We are treated like family members and we feel like it. We love the staff here so thank you all for your hard work smiles, and great attitudes. We hope to return soon.

As usual the experience was amazing!! The resort is 5 star in my book, clean comfortable and fantastic food! The staff is always friendly and polite and go above and beyond to ensure yu have a great time.

Gabi and Cecilia and Eduardo go above and beyond for customer service