Evergreen Resort vs Similar Hotels

Several comments suggest that some rooms are outdated and do not match online photos.

Rooms were comfortable, but some guests mentioned minor maintenance issues.

Rooms generally deemed comfortable, but issues with noise and hard mattresses reported.

Mixed reports: some upgraded rooms are high standard near the pool, while other rooms are small, old, have moving floors, hard mattresses, or lack fixtures (shampoo holder).

Some guests mentioned issues like mosquitoes in rooms, indicating a cleanliness concern.

Guests consistently mentioned cleanliness as a positive aspect.

Mixed sentiments regarding cleanliness, with mentions of dirty showers and mosquitoes.

Multiple guests reported cleanliness issues: found a soiled undergarment on arrival, room not cleaned on occasion, and sightings of cockroaches; some rooms/areas (pool) noted as clean but overall inconsistent housekeeping.

Conveniently located between the beach and Chaweng, providing easy access to restaurants and shops.

The hotel is located in close proximity to many key landmarks and public transport.

The location is highly appreciated, being close to the beach and party areas.

Consistently excellent: beachfront, steps from beach, directly opposite Central Samui shopping/restaurant area and considered very convenient for most guests.

Multiple reviews highlight the amazing and friendly staff, showcasing excellent service.

Service was generally appreciated, although a few guests had complaints about wait times.

Staff received praise for their service, but some mentions of rudeness were noted.

Reception and restaurant staff frequently praised as friendly and helpful (quick responses, attentive to babies), though there are isolated negative incidents (dispute about paying for glasses, occasional missed room service).

Breakfast received positive remarks, but options could be varied.

Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.

Food options received positive remarks, but some inconsistent experiences were reported.

Breakfast widely praised (made-to-order omelettes), and Sand Deck Beach Bar receives strong positive mentions for creative cocktails and food; some complaints about restaurant-added taxes/charges.

Amenities were generally appreciated, with noted good breakfast and bar services.

The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.

Amenities like the pool and beach club were enjoyed, yet access for non-guests diluted the experience.

Strong amenities such as a nice pool, beach access, Sand Deck Beach Bar, live music and daily fresh water; negatives include no beach sun loungers (only poufs) and occasional lack of in-room phone to contact reception.

Overall sentiment indicates fair pricing for the location and amenities offered.

Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.

Overall value considered good, but some comments on pricing suggest room for improvement.

Several guests noted good value and attractive exteriors; however, aging rooms and extra restaurant charges reduce perceived value for some visitors.