Chateau Inn & Suites Bonnyville

Terrible attitude from one of the kitchen staff named Alcris

The executive king suite was spacious

Not enough towels in the room

The room and front desk staff were awesome!

The breakfast and staff was not well trained, he was overwhelmed and not able to serve the guests.

Location

The key card would not work. At breakfast we had to ask for forks and bread. It took over 5 minutes to get any bread put out.

Room was very spacious, extremely clean, beds were very comfortable, different types of pillows for different levels of firmness, continental breakfast was hot with good flavor, complementary, iced tea and cookies in the lobby, hallway, super clean. There was an incident with my son and another patron who is intoxicated. I did not even have to handle it as the staff took care of the perpetrator.

If anything was not up to specs, the toilet did not fill very high with water so evacuating anything there took a couple flushes, and there is no waterslide in the pool area. For an adult doesn’t really matter, but if your kids want to waterslide, there isn’t one.

Staff was nice, breakfast was good, location good, bed was comfy.

The bathroom was dirty. Short Hair everywhere, corner of the tub looked like someone peed on it then was left to dry. Duvet cover was dirty and looked like it had pizza sauce on the underside, sheets were stained

The room was spacious and clean; staff were very nice

Nothing particularly; everything was good

Nice place for a one night stay in Bonnyville. Front desk staff was very friendly and offered good suggestions on places to go nearby. Clean and quiet with a good breakfast.

No dishes allowed in room - couldn’t get a spoon for a late night snack that I brought even though the breakfast room was easily accessible… a spoon for a bedtime snack

For the hotel being categorized as 2-star we loved the place. We had booked 2 double queen suites and it was so spacious and the toiletries provided were also good. The rooms were clean just except for a random stain here and there which didn't bother us as we were only staying for a night and also it wasn't like it was where we slept etc. The breakfast was another amazing thing, they had make your own waffle station and bread station, coffee and tea station, the buffet had omelettes, sausages, bacon, hash browns, oatmeal and pre packaged cereals, also had yogurts, regular and chocolate milk and some juices as well. Overall we loved our stay and recommend this place and will definitely be coming back when we visit the area again

I like everything. Value for money. Staff are exceptional.

Almost nothing. I don't remember my wife and friends are complaining about something.

The staff are very approachable, friendly, and always ready to help.

The only downside during our stay was the TV in the room. It didn't appear to be a Smart TV, so there were no options to watch streaming services like Netflix, YouTube, or Prime Video. Other than that, we had a pleasant stay.

Breakfast was great! Friendly staff! Comfy beds!

Air conditioner was noisy, but it worked.

The beds were very comfortable You were able to control the temperature in the room Ample parking

Ran out of food during the breakfast included in room stay Waited while they tried to cook enough to cover the guests

Breakfast food was OK. Location and space were excellent, i.e. ample space for food set-up so it wasn't too crowded.

Very, very noisy air conditioner in the room.

Everything.

That I was there for work and not vacation.

Spacious rooms, clean, liked pool & hot tub. Good hot breakfast. Coffee. tea, hot chocolate available all day. Cold lemonade at the check in counter, with chocolate cookies. Nice touch.

Our first room assignment was dark and facing the overhead of the hotel. Gloomy. HOWEVER,,, they 100% accommodated us in moving to a new room. This room was bright and lovely.😊

Good location for us playing ball.

Nothing

Convenient. has a pool.

Loud. Not very insulated rooms.

Clean quiet and comfortable, decent breakfast

Friendly staff, clean lobby

Poor internet connection, Calcium buildup on shower head. Had to have rooms changed due to poor condition of digital locks. TV too ancient to connect my devices to.

Clean and quiet. Beds were decent

No cutlery available or milk after hours. Need to have something available for things forgotten.

Our room was excellent. Bed was very comfy. Very clean. Breakfast in the morning was also excellent. Great variety. Hot or cold, it was all very good. We would definitely stay at the Chateau Inn again.

Nothing negative to say.

The room was comfortable, the staff were very friendly and helpful. The pool/hot tub were really nice. The breakfast was tasty, with a decent amount of options.

Housekeeping was doing their rounds at 7am, which woke up our dog and caused barking, waking us up after a day of traveling for 10 hours. It was not an ideal way to start the day.

Good

Quick check in and friendly staff. Room was clean and bed , pillows were comfortable. Kitchenette has everything i needed

The fact that I was charged a dog fee for my service dog . And my room key stopped working early morning hours long before check out

Great staff, clean, great breakfast

The problem we had was no fault of the hotel or staff. Other people were so noisy and disrespectful, very late into the night. I called the front desk 3 times, and they did respond, but the people continued to be very disruptive.

Affordable and roomy.

N/a

Good location and value, good gym on premises but needs some TLC.

Property needs some TLC. Room 208 bathroom lights were very dim, fridge never had proper door seal. Room 106 had extreme heat when arrives, 3 hrs with AC hardly change the room temperature. Bed sheets looked very worn but bed is comfortable. Room door lock is intermittent electronically.

Fraudulent charges to my credit card for alleged smoking. It is completely unfounded and unacceptable. The General Manager was not helpful whatsoever and did not aim to remedy the situation. I urge anyone considering staying there to find an alternative. Being fraudulent activities are taking place, this should not even be an option for booking.com I stay in several hotels on average about 300+ nights per year and have never had an issue as such. It is completely unacceptable and a deplorable business tactic. It's a huge scam I can handle a dirty sheet but fraud is wrong. Avoid this place at all costs

It was so clean and comfortable. Our room was swanky too!

The fact that you need a credit card for a $25 security deposit and it CAN’T be a debit card.

The pool and breakfast were great

It was great

Parking lot was very rutted and ice covered.

Modern, clean , affordable

Outdated TV , sink was plugged . Toilet seat needed to be replaced

Great stuff very friendly

Clean , nice atmosphere in common areas . Good value. Private parking lot , well lit and ample parking .

Continental breakfast was divided on each end of dining area.

Breakfast was good and had decent options and comfortable seating area

Great!

Great hotel room with complimentary breakfast

Pool is pretty simple, no shallow end for little kids

Worst experience ever. Non hygiene and there were beetles in beds. Unclean Elevator .

Worst experience ever. Non hygiene and there were beetles in beds. Unclean Elevator .

Location and size of the room

Swimming pool and pool heating system was functioning properly. Therefore both of them were very cold. I would have appreciated knowing this at the time of booking. Also the towels in both the pool area and rooms need to be replaced. Very small and thin. When we opened the hide a bed cherries were found in the bedding

good breakfast

clean the rugs in lobby

It was clean and the room was lovely.

They had to turn water off for a leak but it happens.

Wet clean and comfortable. Great location

Pool was down off and on, hot tub was a cold tub. But not a show stopper. Things happen

Nice breakfast and the young girl in the food service area was very pleasant and on top of her job kept everything nice and clean .

Nothing all was great all

I used to love staying here.

The breakfast is absolutely garbage 🗑. Used to be good. Now its trash. Will jot be back.

Good location, decent price online, more if you called directly,

The pool boiler was down during our stay, and the bathtub drain didn’t stay up, so we had to put something in it to shower

Comfy bed, good breakfast, quiet, clean, parking is close by

How the patrons treat the staff is absolutely disgusting. I haven't seen public verbal abuse that extreme in my entire life and I work in a hospital, in a profession that experiences the highest rate of workplace violence/abuse. This facility NEEDS on site security at the very least. What my family and I witnessed is absolutely not okay. These workers have a right to feel safe in their place of work. To be yelled at and belittled so publicly by some crack lady for 1.5 hours is horrific. On Christmas day to boot. Very gross. Please do better. Hire on site security.

Clean and good price

My invoice was less than I paid so going to be out of pocket when expensing

Comfortable and large room. Full breakfast

Location and free breakfast

The sauna is still broken

The staff was super friendly! And it was quiet for the most part besides kids one night, which is normal for a hotel. But a quiet area for the most part

Atm was out of order, accidentally put my card in ( didnt realize the small sign ) and card got locked in . Staff wasn't much help just wanted me to leave my card in there which wasn't happening. Its been out of order for 3 years she said. they should block off the card slot or get rid of it completely. I sat in lobby alone while the staff sat in the back (not at the desk) googling how to get my card out I finally figured it out and had to tell them. My buddy stayed with us since it was the night before his wedding and he slept on the pullout couch which seemed super uncomfortable. The blankets for the couch in the closet had some red/brown stains on it which was sort of gross. Wish at that point I just got 2 queens instead.

Convenient location with pool and hot tub.

Hot tub and pool were not as clean as they were when we stayed last but we were there just before close. The vending machines did not take money, only debit or credit. Pull out bed was not made up although our reservation was for 5 people so it was obvious it was being used as a bed.

King room was great with sitting area.

Family stay - At first glance the room was clean. Stained facecloths, blood on the blanket for the pullout couch. No towels in the pool & the bottom of the pool was dirty all you could feel was dirt on your feet. Called down for more towels for our room because there was only 2 after coming up wet from the pool & was told no one could bring them up that we had to go down to get them which whatever I went down & were only given small pool towels because it was all they had clean.

We booked this as my daughter had an appointment at the hospital - it was dingy and rough - smelt like cigarettes. Floor height window was wide open, no screen, no lock, loose hinge and I had a crawling age baby at the time - made me so nervous

Great

Nice