Ramada Santo Domingo Princess Hotel

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Buen si

Would recommend it

The place was clean and the staff was very friendly and accommodating...however the facility especially the bathroom needs upgrade.

It’s a t

Love it

My wife n I stayed 2 days here n was treated perfectly. They have free breakfast n it’s delicious plus they have a casino in the same hotel. Highly recommended if you’re looking for a good n decent place. I’ll comeback if I need another getaway,thanks.

Good people

Need more details conditions, cleanliness, painting and managers need to walk the property.

Rooms need cleaning details

Great place

Awesome staff...... Problem with the AC.... Poor with the food to the Room Service

Casino no estaba funcionando correctamente

Restaurant is good, internet works good, bed's are comfortable

The place is old - outdated The ac kept shutting down in the middle of the night, making it impossible to sleep. The street noise was horrible.

Good for the price.

Todo Bien, recomendado

We booked a room ove here because of its location. We were moving from one city to another, and it was located on a main road. I consider it a hotel just for a stopover, to rest and continue on your journey, or even if you're on a budget. The staff was very attentive. They gave us a room without towels or hot water, with very old furniture, but it was fixed and smelled of cigarettes. They forgot about the bathroom, though: dirty, stained, moldy, and broken. So I complained, and they moved us. It wasn't a surprise, as it was more of the same. This one already had towels and A/C, and it smelled less of cigarettes. I would give it a 2-star rating. We didn't use the amenities. This hotel is in a very good location, but it's run down.

Un hotel céntrico, seguro, cómodo, tiene lo necesario para una estadía en Santo Domingo, buen servicio por parte de los empleados, tiene desayuno incluido pero no es muy variado, habitaciones cómodas, hay casino y disco, así que no es del todo un ambiente familiar, si vas con niños muy chicos.

The hotel was nice for the price. BUT! I asked for room change in less than 36 hours: the WC of the 1st room was broken. The 2nd room didn’t have any hot water. The 3rd room had a water leak from the shower. The front desk service was slow but very willing to help. Would not repeat, the best thing was the location

Was a like in the bathroom

I absolutely loved this hotel. The pool and casino are a plus! Everything from room service to the hot water was amazing. Will visit again!

The casino and nightclub are excellent. Definitely worth it if you're looking for quality entertainment.

Second time I stay there and always a great service

Property is affordable. But the bathroom needs to be fixed .Showe heads not working and broken . Hit water only a few hours during the day . Elevator key has to be brought to the front desk several times daily to reprogram and TVs fuzzy picture and remote not working .

all excellent

Good price nice facility. More for young adults and casino crowd. But if you spend most of your time away it doesn't matter. The free breakfast in the morning is better than most offered by hotels.

It was a good value for the price. It was pretty much what i expected..

Every day

It was safe and clean.

Need remodelation, many stuff do not work

Servicios

Nice hotel

Needs a bit of upgrading.

Do not stay at this hotel, the box spring was stained with blood

Buena seguridad, limpio y cerca de todo

Mucho ruido nocturno, habitación muy limitada y con muebles desgastados. No hay agua caliente en la ducha y el área de estacionamiento está considerablemente sucia

This property was conveniently located, had a casino, and restaurants. The pool and cabanas were a great place to hang out. My first room had no hot water but they got me moved quickly. Would stay here again

I liked nothing in this hotel, the only good i found was the staff. Taking a shower was disgusting with the water from the shower dropping all over the bathroom,

I booked a room for 2 adults doble beds they charge for the room then I show up late night had to pay for another room because it wasn’t a doble bed room they have a full size bed for the so call doble bed room so disappointed

What was advertised that they offer was not true . No hot water to bath with. No refrigerator in the room , no remote control for the television, the WiFi does not work at all in any area of the hotel, the staff has been programmed to lie and give excuses about everything. They only care about the Casino no interest in helping the people that rent to stay . Elevator not working certain times during the day , key to room has to be programmed every 3 hrs . Horrible experience!!!!!

The air conditioner didnt work and there is not hot water

It was not what I was expecting. The bathtub was on very bad condition. The mirror was crack under the sink. It has a hole one of the bed was really hard making noise Every time you moved on the bed. The small couch the cushions I rip. The last they had to take a shower with cold water. And that was room 509

Nice place

La ubicación es muy buena. Este sitio necesita reparación urgente. Nada funciona.

Good place

Worst hotel

Price and qualities equivalent

The place is was very noisy you could hear next room activities out loud. The staff did everything they could to keep you happy. Unfortunately the company couldn't help.

As soon as you enter the property there is a strong mold odor. The checkin went okay, but the room was outdated, lack of technology(phones) convenience or power outlets available. Anything you needed from the front desk would take hours for them to respond. At three am the night club opens, plays incredibly loud music making it impossible to sleep. At 6am the hotel staff has loud conversations on the floor, incredibly inconsiderate to hotel guests.

Ok

The water was ice cold. I had to leave the next day. I was told they would get me another room with hot water and it was a lie.

Esta propiedad se encuentra en una parte de la ciudad muy ruidosa y la habitación necesitaba reparación, también el área alrededor del hotel estaba sucia

NO HOT WATER.I ASK WHEN I ARRIVED AND ASK IF THEY HAVE HOT WATER AND THEY SAY YES AND WAS NOT TRUE

They charge me for one plastic door card

My rental was a Couple, it was short but Comfortable, Overall Service was fairly Good, My Stay became much better thanks to the Breakfast Buffet.

The most horrible experience in this “hotel”dirty , towels looks dirty , room dirty, staff is not friendly , I just wasted my money in this property . Couldn’t sleep because of the noise from the disco until 6-am, employees yelling in the hallways , early morning . My worst experience in a hotel , too expensive for the terrible service . This hotel should be closed by the authorities. Is insane.

The room had mold and a weird smell because of it, bathroom door was broken, toilet was not attached to the floor.

Sad stay, I stay at many Whyndham hotels,this is the worst,very sad. This should be called a Super 8 .We were charged for breakfast for two days.Breakfast food was limited. The manager was disrespectful and racist. The music was loud at night. 1 night stay max

Very poor condition , Bathroom in TERRIBLE conditions, Dirty, Simply put, that place shouldn't be available

Good

Water leak in first room Water leak in second room. In third room lock sometimes doesn’t work In third room no hot water No remote for TV Not enough towels Front elevator not working

The hotel furnitures are very old and in bad conditions. The first night was unpleasant. The management changed my room, however, the second one had a very strong smell because of the humidity. I ended up moving to Catalonia. The mail elevator card reader is not working.

I've been staying at this property since during the pandemic and at every stay I encountered the following problems: bad communication at check-in, room in poor condition, no working security safe in the rooms, No Hot Water, unstable internet service; This review is in no way to throw shade on anyone, but this is a Wyndham property and I do expect that all efforts should be made to bring the quality and service of this location up to the standard that I am accustomed to at other Ramada/Wyndham hotels. While there are presently ongoing repairs I want to advise that focus should not only be on paint-job and cracks in the walls but to ensure that all rooms now have running hot water, stable internet and all rooms have a security safe for the guests to store their valuables. I look forward to my next visit and the opportunity to stay in one of the newly completely renovated rooms.

noisy dirty and people shouting

Poor state of the rooms. No air-condition during my stay. Cleaning was terrible.

The room wasnt clean, mildew on the ceilings couldnt sleep with a headache from it and due to the cosino could hear the music from under my bed and no window at all

Most comfortable beds ever!

Wifi doesn’t work

Buen hotel, pero hay cosas a mejorar.

It was okay

This hotel is located is a very good area and service was excellent

Great location but I’d never stay there again. Rooms need a renovation. Very nice cleaning lady but rooms are scary. Breakfast was ok. Front desk assisted with getting around but the hotel is rundown

No me gusto la condición del baño y la habitación.

There was no hot water the entire stay or clean wash clothes. Dirty dingy towels. Will not be returning. Staff was nice tho.

The lady at the reception was extremely rude and unprofessional, was on phone whole time, did not send blankets after multiple reminder. We wanted to sleep early to catch early morning flight but simply couldn’t because of hours of delay in just getting the blankets and noise coming from the road. They like to honk even at night hours and this hotel is located at the most congested part of the town so constant loud noise will not let you sleep.

Bueno

Very old hotel with deteriorated facilities and noisy rooms

The mattress is too hard and old. The noise from the neighbor kept us up but reception, resolved it as soon as we reported it. The gym does not have a bathroom. Some of the equipment is broken and not functional. No towels in the gym no hand sanitizer in the gym otherwise good enough for a few nights.

This was a terrible experience, No hot water No phone in the room No privacy, curtain blinds were bent and damaged allowing anyone passing the windown to see in. Staff treatment was terrible. They never said good morning, not once. Zero hospitality. Room had an odor. Requested an iron 3 times over 2 days. Never received this until the 4th time. Had to physically go down each time and request an iron. Still it was never delivered to the room. Had to retuen a 4th time, stand and wait 15 minutes for the staff to actually bring the iron. Terrible experience, furniture in lobby was torn, over all property conditions would disgust anyone.

The air conditioning was too cold and could not be turned down. It looked like a refrigerator, we couldn't sleep well because it was very cold. Besides, the hot water for bathing was not useful.

The pool area had a surprisingly nice ambiance and decor and the food/drinks were good too. Our waiter Wilson gave good service. Room was basic which was expected for the price in the area. Included breakfast was a nice perk. Cinnamon coffee hit the spot after a long night. Overall, good value.

Ceilings leaked and nothing was done to solve the problem. Staff came in and looked at the problem, but would not repair it or move me to a different room.

NOT HOT WATER, NO CONTROL FOR THE TV, NO PHONE IN THE ROOM, THE BELL MAN DID NOT HAVE THE COURTESY TO PROVISE US WITH CART FOR THE LOGGAGE.THE KEY FOR THE ROOM WAS DISCONNETED ALL THE TIME

I live the pool the club it was the best weekend of my life I enjoy the food to the casino. Must of all the staff was nice with me they answers my question I don speak Spanish but the put words together and make it works

The security was very nice person and helpful i dont remember his name but was very helpful. The hotel needs to update the bathroom and hot water system

The entire hotel lobby is a casino, which was not disclosed on the property description, meaning there really is no lobby space. My bathroom doir was missing a door handle, there was no hot water, and some times no water at all. The hitel is clearly past its prime with no investments even for basic maintenance.

Hotel is very convenient. I always stayed there

Muchos parqueos y cerca de todo. El check in y el check out muy rápido.

Nut bonito y Limpio

The best, always stay there. Thank u to Angie, who work at the desk

Staffs friendly.

When we arrived by 2:30 my husband was feeling sick and the person in the front desk did not allow us to get in to the room until 3 o'clock and we have to wait in the car, when in the check in said started at noon. After we wait and the room was giving that room was deplorable there was a big hole in the ceiling. Now we had to wait again for another room. Then at new room the hot water to shower was really low and occasionally there was none. Also there was no iron, I didn't see a refrigerator. There was nothing in the room shown as welcome the guess not even water. At the desk customer services they were not friendly.

Security staff always excelent,very clean room.overall very good stay.

The service is excellent. Employees know how to treat a customer. Harold the cooker was very educated and a waiter from the restaurant was the best. I forgot his name.

Horrible place to stay do no go there

The place might be a bit old, but the air conditioning is great! The Ramada is close to a grocery store, restaurants, metro station, public transportation (if you can figure it out) and other amenities. The back side of the Ramada is a good place to find small restaurants, but be carful at night. Communication is a key, and very little English was spoken. I would advise to use “Google translate”. However once the message got across, the workers did there best to help. Safety overall is good. There could be a person looking to provide services, but it’s is not pushed. Ugh!. Unlike Boca Chica. Yikes! The swimming pool is great with a restaurant attached. Swimming time closes at 6pm for residence. You will find people Swimming after 6pm, so who knows! It would help Ramada, if staff would smile more. Overall for the money and value it was good. I would recommend people to explore the area (Quisqueya), not at night.

Staff was horrible. Tried to charge me an excessive amount of money, claiming that I destroyed a towel because my baby wiped her hands that had chocolate on it. Would not give me a receipt for the money I paid for the towel.

This hotel needs improvement in several areas. The biggest issue I had while staying there was the wifi connection. I seemed to only have connection in the restaurant area on the 1st floor, my hotel room was on the 5th floor and the wifi almost never worked there. Also, the hotel shower almost never had running hot water and the bath tub was uneven and poorly constructed, these are both issues that I reported to the hotel maintenance tech.

No hot water and always in remodelation (for the pass 3 years)