Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa

Yleisilme epäsiisti, ei vastaa kuvia

Chambre impeccable, personnelle au top

Bassenget var fint, spa avdelingen var også fint. Litt langt unna byen. Brukte mye uber, uber kosta i gjennomsnitt 23 euro en vei

Lit confortable, un seul bémol peut être seulement sur jours mes les serviettes et draps tachés, ça ne fait pas très propre. Sinon tout était bien

L'espace Spa est très agréable. Chambre spacieuse. Petit déjeuner avec du choix. Bémol sur la qualité du matelas...

Il manque des distributeurs de gel douche champoing et lait corporel dans les chambres

Toujours satisfait de cet hôtel sauf cette fois où j’attendu 15 minutes pour une boisson que je n’ai jamais eue au bar faute de personnel présent et la personne à l’accueil qui même m’ayant vu ne trouve pas nécessaire de venir… bref. Inutile de donner des jetons boissons VIP si incapable de considérer les clients en les snobant de cette façon ! Cordialement

Super séjour !

Le personnel est très agréable Le buffet est super, les lits très comfortables L’ accès au spa est top dommage que la piscine et le jacuzzi ne soient pas chauffés suffisemment pour bien se détendre

Petit séjour pour voir des amis sur Lyon

Hôtel très bien mais j'ai pris une chambre pour mon fils et sa copine et il lui on réclamé une caution de 80€ pour la chambre. Est-ce normal ?

Chambre propre et lits confortables. L’hôtel est calme. Très bien pour une nuit. Mais la piscine n’était pas très propre.

Le restaurant, le spa et la chambre sont super!

トイレや部屋の鍵が閉まらなかったのは気になったが、それ以外は非常によかった

Nous avons fait escale sur notre route des vacances hôtel, facilement accessible avec parking en sous-sol, impeccable quand la voiture est chargées. L’hôtel se situe dans une zone d’activité plutôt calme. Piscine nickel pour se délasser. Les chambres sont spacieuses la literie confortable. Un léger bémol. Si vous avez une chambre en façade, impossible de dormir, la fenêtre ouverte, car une entreprise a une ventilation qui tourne non-stop conseil : demandez une chambre qui donne sur l’arrière. La climatisation est présente mais en tant de canicule à mon avis, elle doit être saturée. Nous avons dîné au restaurant. La carte était restreinte car période de vacances, une formule buffet était proposée. Le buffet n’est pas pas mal mais j’ai trouvé quand même cela cher 27€ pour le buffet froid uniquement. En dehors de ça, le service est parfait de l’accueil jusqu’au bar. Accueil agréable +++ Je recommande.

Personnel au top du top Je n oublierai jamais ce qu’il ont fait pour moi et mes enfants et merci pour tout Je recommande fortement

We checked in 1 min early and asked if our room was ready, the lady at the reception said “our rooms are always clean”. Well. Coming up to our room it was indeed not clean. When back down and got a new room. When back up and the lights did not work. Came back down and then got the information that we needed a different card than the one we got. No more than “I’m sorry” after I came down with a lot of packing. The new room was kind of clean but the bathroom really need a deep clean. We both got suspicious bites after sleeping in the bed.

The internal door lock is not working. we have informed the reception and they told us, it is normal. we found it quite strange as anybody with a card can get in our room while we need privacy. the next day, in the morning. around 9am, someone get into our room when we were sleeping. that person rushed out from our room when i sit up to look who's there. later, around 10am. while my husband and I were preparing to get changed. the room service open our door and get in. i told her : Sorry, but we are here. she doesnt care, get into the bathroom and change the towels. i followed her and told her that she is disturbing us and should wait for us to leave the room before to clean it. she replied that she didnt understand me before and leave, by saying : if you need privacy you hand the sign. We just woke up and when she get into our room, my husband was without pant and me, nearly get off my shirt.... i reported to the reception, who told me i was not the first one this morning. and she will inform the head of service. for the drinking water, you need to take them at the reception, they dont left them in the room. the room is not very clean. Quite disapointed for a "prestige" level. it should be a normal Kyriad with such level.

Merci pour votre accueil et vos prestations. Je recommande vivement cette hotel.

WiFi et Reseau tel Orange tres mauvaise qualité au 1er étage. Impossible de régler la Clim er le chauffage qui souffle en permanence. Télé qui coupe souvent. Chambre 104 avec peu de lumière naturelle extérieure

Mauvaise expérience

Bon check in, chambre assez grande, de très bon services (piscine et salle de sport nickel) Restaurant très agréable en mode buffet (froid très bien, chaud plutôt moyen)

The hotel is good. Just that the electricity charger didn't work.

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Le personnel est très accueillant. L’hôtel offre de bonnes prestations. Un bémol sur le fait que lors de mon arrivée, je suis arrivé dans une chambre en désordre. Mais j’ai été immédiatement relogé dans une autre chambre. L’état général de l’hôtel montre un peu de vétusté. Il est donc plutôt sur le bas du tableau pour un 4****. Toutefois nous avons passé un bon séjour.

Hôtel récent et très confortable, deux bémols les coussins pas top et la piscine qui aurait du rester couverte, elle était gelé

Propre et calme

Bruyant, mal insonorisé

Nous avons passé un très bon moment.

Super génial on reviendra

Exceptionnel

Parfait !! Un petit déjeuner à tomber !

Séjour d'une nuit dans cet hôtel vraiment top Accès, parking extérieur et intérieur gratuit, piscine chauffée et jacuzzi, chambre spacieuse et clean. Tout au top

Nous avons passé un excellent séjour. L'hôtel offre tout le confort : la chambre est spacieuse et propre, la piscine superbe, le spa très appréciable. Le petit-déjeuner est incroyable et le restaurant propose des plats délicieux !

Chambre réservée en catégorie supérieure lit double mais obtenu 2 petits lits et une porte communicante à travers laquelle beaucoup de bruit du voisinage. Tous les matins réveillé par les poubelles à 5h. Pas très reposant...On appelle le SPA de la chambre mais ca ne répond pas. Il n'y a que 2 cintres, j'appelle la réception : il faut que je descende pour en récupérer d'autres; 30 minutes pour sortir la facture le matin (nouveau logiciel)...pas de sonnette au portail pour sortir...

Excellent hotel de très haute qualité super propre et confortable avec une très belle piscine extremement agréable

Parfait

Parfait

Déçu par ce choix: chaleur dans la chambre, mini bar d'aucune utilité = vide, repas du soir excessivement cher et de médiocre qualité (buffets), pas de chaine Canal en chambre, plus de raisons de réserver dans ce lieu. Ressenti: Hôtel à forte rentabilité

Très bon hôtel, le reproche que je peux leur faire c est au niveau du check out, dés qu'il est midi on est harcèle sur le téléphone de la chambre, même si l hotel pas complet pour avoir été plusieurs fois, c est vraiment désagréable, contrairement a d autres hotels dans la région.

- Rude reception staff, games were not properly taken care of in the hall area. Room was clean and big otherwise.

Super hôtel Accueil irréprochable Service impeccable Si je devrais mettre une note au personnel ainsi qu’à l’établissement la note serai de 21/20 Merci beaucoup pour ce séjour

HOTEL PRATIQUE ET PROPRE

Very convenient to reach in few minutes driving the Expo center

Personnel au petit soin, hôtel agréable mais bémol la moquette de la chambre était plus qu’usee et très très sale… Dommage

Sehr sauber, kostenlose Parkplätze, Ladestation für Elektrofahrzeuge. Sehr tolles Buffet(Frühstück und Abendessen) tolles Personal. Ich war alleine da und fühlte mich sehr sicher und gut aufgehoben. Absolute Empfehlung. Ins Spa konnte man eine Stunde und muss sich vorher anmelden. Den Pool und den Whirlpool kann man unbegrenzt jedoch nutzen.

Bonnes prestations . spa et services très bien piscine un peu fraiche et Jacuzzi a remettre en éat . Salle de restaurant et chambre manquent de chauffage .

Un peu déçue, cliente régulière mais chambre attribuée pas comme habituellement..

Le meilleur rapport qualité prix de ce côté de Lyon

Très bel hôtel personnel parfait cependant si on réside au premier forte odeur de chlore delà piscine et sans gps aucune chance de trouver l’hôtel

Le personnel du bar et du restaurant était top, très serviable! Le buffet diner était très bon, petit-déjeunerégalement. Le spa (sauna, hammam, bain japonais) est magnifique et ressourçant. Par contre, trop de fausses notes pour un hôtel de ce standing : chambre pas propre (traces sur la moquette, sur les murs) , lampes cassées, tv qui ne fonctionne pas, pas de restauration à la carte ni de room service contrairement à ce qui nous avait été dit à notre arrivée.

Douche bouchée et impossible de se doucher le soir ..personne pour régler le pbm avant le lendemain dc pas de douche possible le soir plus un accueil le matin inacceptable car le personnel ne sait pas excuser mais a tout mis sur le dos de la personne en charge le soir. Pbm récurent selon les clients croisés au petit déjeuner. Le monsieur en charge de l accueil du matin était condescendant et ns a pris de haut… Un zéro pour le personnel et hôtel à éviter ..un hôtel spa qui ne gère pas le débouchage de ses douches c est du jamais vu..

Super séjour, hôtel très confortable

Très bien sauf tarif restaurant surtout le petit déjeuner qui est vraiment hors de prix sinon le reste et à la hauteur des tarifs

Personnel très sy

Great hotel and staff were friendly and accommodating. Wonderful restaurant!

Attention au parking sous terrain, j ai abîmé le coffre de ma voiture car une partie du parking présente des poutres en béton plus basses à certains endroits et il n y’a pas d’indication ! Je l ai signalé à la réception, je devais être contacté par un manager mais rien n a été fait. J aimerais être recontacté pour faire une réclamation. Le check in était ok. La chambre présentait une odeur d humidité en provenance de l évacuation de la douche. La climatisation n était pas assez performante, il a fait plus de 25 degrés dans la chambre mes 2 premières nuits. Petit déjeuner copieux et qualitatif, salle de fitness, spa, piscine au top ! Personnel agréable.

Booked a room with spa access at the 'spa hotel'. Was dissappoinyed to find that the spa doesnt open until 11am so i was unable to use it. Despite the information in the room saying it was open from 0600-2300. I asked for a reduction in the cost becauee of this however it wss declined becauee 'you booked voa expedia'. What kind of an excuse is that... it is pathetic really. If expedia didnt exist i wouldnt have even been aware of the hotel and the revenue of the hotel would be significantly less. Coffee machine in the room was broken. Spewed coffee everywhere. I informed the reception and requested the room to be cleaned. Nothing was cleaned. No water in the 30 degree hot room. No water in the 30 degree gym. Aas informed i could park underground however on my return the shutters were down and didnt open so i had to reverse up the ramp. Basically every element of the stay was a disaster.

Great hotel staff fantastic clean and facilities great a little confusing over final bill but overall very good

Cool

Hotel très bien. Séjour agréable.

Very kind staff, food was amazing, the place was clean and the spa was very nice.

Says that the employees speak English…we tried to ask for laundry services and the employee started to look up what we were saying on her cell phone. We asked for ice a couple times and she had no idea what we were saying so we went to the bar to ask. We were there on the weekend so maybe the English speaking employees only work during the week. Overall a nice stay.

The staff was very helpful and friendly. The location was great for anyone going to an event at Grouama stadium. Food choices were great and we enjoyed the pool, spa and excersize room. Overall it was a very nice stay.

We stayed at the Kyriad while in Lyon for the Rugby World Cup. The rooms were a good size and the beds were comfortable, however, while it is rated a 4-star hotel we found some items of furniture and general areas were dated and in need of replacement with carpet stained, refrigerator not cold and upholstery on our chair falling off. While the location was good for access to the stadium via car (9 minutes) and the airport (15 minutes) it was terrible in relation to public transport and was isolated if you did not have a car with no access to shops, attractions or restaurants in walking distance. What was incredible about the hotel were the staff (reception and bar) who were friendly, informative and very helpful. Specifically a young woman on reception who provided us with all the information we needed at check in (without any prompting) and helped us with all our needs with a cheerful attitude, making us feel very welcome.

I thought it being closer to the airport would be a less expensive fare but I had to pay €40 on a 14 mile trip. The spa is very nice but the staff didn't inform me I could go into the sauna until I asked about later on. I paid for a foot massage very good worth the price but I also paid for a manicure it wasn't worth the price it was mainly massaging my hands versus trimming my nails. In my room was very clean but the carpet seemed to be heavily stained with dark spots all over. The area surrounding the hotel is all industrial if you're interested in staying longer it's best to have a vehicle. I found the restaurant & bar very expensive and not worth the price the only thing I liked was the breakfast buffet everything else in the restaurant wasn't as appealing. I'd spent way less on french cuisine and received the best food especially in a city known for Gourmet cooking. The waiters were very friendly but I do wish that I could replace a dish if I don't like it or the waiters be more descriptive on dishes to help give the guest the best option for their taste buds. The arcade is non-existent but their is plenty of activities which I'd enjoyed. The satellite TV has many channels that are unavailable and for it on satellite you'd expect a ton of channels but theirs only a had full. The funny thing is I get more channels at home and it's on an antenna, over the air broadcast.

We’ve stayed here many times and it’s always reliable. Plenty of parking, the hotel and room is clean and the rooms are a good size. You must plan to eat before you arrive. The food available in the restaurant is ok but you should plan to eat elsewhere if you’d like a good meal.

Nice and clean and the room was very spacious.

Love this room, comfortable bed, staff was amazing, gym amazing, bar and restaurant, free parking, safe and quiet.

Excellent restaurant on site. Very quiet. Bed and pillows were not comfortable, too hard.

No wifi network connection in the rooms . Breakfast- you’ve got to cook your own omelettes eggs whilst wearing a suit, a bit weird isn’t it?

Nice hotel,food,but pool and room tired and dirty

Understaffed, underpayed, underavrage….. Accept the price To much money for to little. Our room was not availlble till 16:30. Staff was still cleaning at 16:30. Check inn was at 15:00. Service is bad. And the restaurant was not open on a sunday.

The guy in charge of the night shift (Eliman or something like this?) can teach hotels around Lyon how to manage walk-in clients. He is excellent and talked me into booking his facility when my plane was cancelled. Rarely saw such customer attention. This was the opportunity to discover the hotel and the location. Excellent bedding quality and bathroom amenities. Highly recommended.

Good hotel - convenient, clean, friendly. Positive difference for us was having a restaurant on site - very nice dinner and breakfast; friendly staff. Easy to book online - but one star off because we couldn't access the Family Offer advertised on the website, so had to pay full price for 2 rooms.

Really the worst experience ever. We really book the hotel for two reasons, one it had a shuttle to the airport ( we had a lot of baggage) and because it had a restaurant. We checked in and we wanted to book the transfer for our AM flight, they told they had no shuttle, that he will let his manager know for the next day. Remember in France the cars are really small, we had a snowboard and 3 bags, there are no XL Ubers. Second they told us that the restaurant was closed so I had to call to deliver some burgers at the hotel ( the only thing near that was open.) Next day I checked out and I ask for the transfer, she told it was no transfer and that I will ask for a Uber , I explained the situation of the Ubers, no XL Ubers. Lastly she told that a colleague will take us to the airport but the person was not there, no way I would get the airport on time. Lastly I ask for an Uber, the biggest car that I could book ( a sedan for 4 doors) and beg the guy to drive us, he told me could he get a penalty fee, we could barely fit in the car. Additional the staff don’t speak English at all, neither understand.

Convenient parking, breakfast, very friendly staff, very impressive facilities/amenities, check in/out process

Customer attention is very good. At the restaurant and at the welcome desk. Good food and very good breakfast. By the way, I would have appreciate fried eggs, sausages and baked beans. Good location next to Eurexpo. Nice spa and swimming pool.

Standard, clean room, exceptionally quite location near airport and hustle free parking. The problem was the temperature of the room. It was COLD. We called the reception but they did not solve anything, they came and simply, and now read carefully, turned the heating OFF. We let it like this for a while just to make sure they know what to do, but no. The room was still chilly. We then put the heaters to max and let it like that. Room still cold. Very frustrating experience, we had to sleep with clothes on!!! Incredible. Another thing, we had only one cup for coffee, no slippers, no bathrobes etc. I know maybe I'm comparing this to a better hotels but with such a barebones room like this one, one would expect at least something to compensate. This stay was claimed by the free night program from hotels.com, if I would be paying with my money for this, i would be much much louder and much more frustrated. Thankfully we are moving to a different hotel tonight because this was simply not up to our expectations. This felt like a staying in a Dwight's Shrutes farm, but without Dwight and way less fun.

It was a beautiful modern hotel with everything you need. However the location is very poor with absolutely nothing nearby except a BurgerKing!!

Nice and clean....nothing nearby...interesting buffet.

Got stuck in Lyon having gotten the screwjabb from TransAvia Airlines on way passing through to Greece. But thanks to this hotel I actually didn't regret my two day lay over here. Number One here is the in-house restaurant Buffet beginning at 5pm. Absolutely first-class buffet and everyone from the servers to the check-in to the Spa were incredibly friendly and helpful. Lyon is a much quieter city than what I had expected.. And it suits it very well with such laudable citizenry. Standard rooms here are not spacious but the beds are excellent. My TV kept having issues with reception it seemed. Very nice Hotel overall and certainly get at that Buffet. Delicious.

Nicely equipped modern hotel with decent food. Spacious reception, bar and restaurant areas. Great hot and cold buffet selection.

I booked the hotel because it said there was an airport shuttle. Arrived and was told the shuttle did not run on the weekend. The cab to the airport cost €53..

Nice hotel with good facilities, excellent parking and quiet location. Good food.

Stayed here for one night for business. Property is fairly close to the airport, but area is remote/industrial. There are no restaurants and no shops nearby. Without a car, one cannot really go anywhere. No public transport available. It took me approximately 45 minutes to reach the center of Lyon and approximately 15 to reach the airport (by taxi). Shuttles service is available, but ends at 7 PM. Staff was friendly and check-in process was quick. Room was spacious, modern clean and comfortable. Good continental breakfast, with enough variety. Onsite restaurant is a bit overpriced and food was OK.

Lovely hotel with great facilities and best hotel gym I've seen. Food was great and rooms were lovely. Recommended for any business traveller.

Check-in was flawless, Room was spacious enough with good natural light. A king bed would be better than two small beds put together. Bathroom shower had water leaking from all places instead on the shower head. Towels and bed linens were perfect. Nespresso machine was an added advantage in the room. Enough plugs to charge and enough lights. Wifi was very slow. Would come back again if around this area, there is nothing to do around as it is an the industrial area. Front desk was always there with a smile.

Just upset that no shuttle is not provided over the weekend is not stated upfront and it should be provided considering the location

excellent hotel. breakfast was amazing. room very modern. service excellent 15 min to airport

Hotel was nice , pool was clean and warm , a little off the beaten path in a business park area but the rooms were quite. The restaurant connected had an amazing buffet with 5 Star food for a reasonable price.

Hotel is very comfortable and the suite room was very good. Good facilities and great location on the edge of Lyon

The facilities were up to date and the staff were very helpful. The bed was very comfortable. The location is not convenient for either the airport or the city center.

Excellent all round

Nice environment and good breakfast. Pity the swimming pool didn’t open due to the weathe, otherwise it is a good place to stay.

Hotel fine and comfortable but advertised as near airport with shuttle bus. This was not available on arrival as it was after 9pm and not available in the morning as a bank holiday. The taxi ride was 50 Euros each way! The hotel seemed to be on an industrial site and as the description made it sound near the airport it was quite worrying that the journey took so long

On a long journey rest is important and this hotels easy access to the major roads provides that ideal change of scene, place to rest in comfort with good food. The pool looks appealing although not used on our trip. We have stayed twice and would certainly stay again

This hotel was a stop on the road to Cannes, but we wished we had longer here as the hotel had everything you need! Bedrooms excellent, bed so comfortable I could have slept for a week!! Joining room luxury with teenage children! Restaurant very good, amazing buffet cold and hot! Not cheap but delicious. Pool table and table tennis in reception area great fun, staff very helpful!!!! Excellent

fine hotel but secluded if no need to be in this area

a nice business hotel that's convenient to the airport