Prism Hotel

friendly staff especially the guard.the pool and the location very near to the korean town for a dinner🥰

hair dryer is not working at all so we requested house keeping to bring a spare. hopefully it came fast

There are ants in the room. Bathroom not so clean. Location not good. Road needs to be cemented

A good property close to Korea town. I recommend it

The rule is Children is not allowed, however, contacted the property to make sure. They allowed my 2 children to stay with us.

One staff/cleaner’s approach to us after checking out. The reception cleared us and about to leave. The housekeeper blocked us and ask us stupid questions related to the trash, which honestly I don’t have any idea what’s inside. Im not the only occupant in the room. She should’ve ask us politely before the reception cleared us and not after! The housekeeper, opened the trash in front of us which is unacceptable since we already checked out and it is in the reception area where guests are walking. She should’ve spoke to us inside.

Next time Don't go bater

Don't like

The room is nice; but that's about what this place could offer. There was a weird walk in closet/storage in my room. Bathroom is dated and there's no body wash, shampoo and lotion. No microwave and no coffee. For $50 USD per night, especially in the Philippines, you should be getting bang for your buck. I'm also awakened by screaming kids.

I liked the layout of the hotel.

The AC was a bit weak for me.

This hotel is small and very friendly and it has a lovely pool convenient for all rooms

Great staff

Great staff 👍

Great staff

It was a nice place. I would stay again.

Great staff. 3rd time visiting

Nice little hotel with a good sized pool down a side street and near Korea town. A short trike ride from SM Clark and central Angeles

Nothing, it was great.

It's a decent place nice pool and very roomy but when they said they'd come check and see if they could fix our hot water they never came.

Great staff. I stayed here every time i visit. 3 times now.

Great staff. Clean.

Did not have breakfast there, since we had no time for that.

No complaints, everything was really enjoyable.

It's a great place to stay. Outstanding

I would not recommend this hotel! I couldn't even stay, because of the strong odor of kerosene. I was getting a headache from the fumes.

The room is in need of some repairs. Nevertheless, it served us well. Location is rough around the edges but safe. It was easy to catch a grab, tricycle etc to get around.

The hotel is on the edge of Korea town and within 5 minute walk of most needed items, food etc. The hotel is older but completely well taken care of and the staff are friendly and helpful. A good spot for a few days or launching to the next adventure from Clark airport.

nice clean place

Best service ever! Everything was so clean it was wonderful.

Shower doesn't have its own glass door which makes the toilet place all wet when you take a shower. When I arrived all windows in the room were unlocked so if I didn't checked them before sleeping I didn't know what would happen to me. It was an unsafe place. The staffs working were not as good as what I was expecting they should be. At 9pm onwards there was a Chinese man shouting in the pool. He was very noisy. And my room was just right in front of the pool. It was very annoying. All in all, it's not a good please to have a peace of mind and rest. Not at all.

Friendly & helpful staff. A/C in bedroom didn’t work well enough.

Very friendly and helpful staff. The pool is lovely. Rooms are very clean and comfortable, with a nice balcony. It is certainly good value for money and I'd stay here again.

If you want the nightlife, you will need to make a short tricycle journey but it's cheap and there are many tricycles at all hours.

Parking was great. Room was smelly. Road.needs paving or resurfacing.

Very quiet location close enough to everything. Nice atmosphere. Only thing on a negative note was the pool wasn’t available for use, under maintenance during my stay, which I wish I would have known before booking. Overall good place, if I come to Angeles City again I will stay here.

Great staff. Awesome. Clean

The pool showed a small sign stating missing tiles. My son had a deep cut on his foot because of it. It should have been repaired rather than just showing a small sign. Lots of small ants in the room and it needed a deep clean and upgrading. The water barely ran in the bathroom sink, for example

Great staff. Clean

Friendly staff. Clean

Great staff.

Staff if great. Friendly. Definitely stsy here again

Great staff. Friendly. This is my future spot.

Good staff

Good staff. Friendly

Good staff. Clean.

It was my sister's birthday and so I booked a staycation near the venue for the Aurora festival. They told me that the guard that has been with the property for 2 years was really rude to my dad. He was on his phone and wouldn't answer them about a parking question. My sister even overheard him say that since they were the ones who need something, they should be the one to come up to him. He was the security guard! He should attend to the guests who are parking but instead he shouted at them and insisted that my dad was on the wrong. 3 stars for service and staff because the other hotel staff were great. Minus 2 is for the security guard on April 7 at 1am after day 1 of Aurora festival. It was supposed to be a stress-free weekend but the incident ruined the experience.

Amazing staff

The hotel was really comfortable and the staff were extremely polite and welcoming. Service with a smile is what I received with every encounter.

food is alway good and fresh

all was good no complaints

Nice trip

I Love the hotel but the room has ants all over and the airplanes are flying over the hotel and I was noisy but it wasn’t a big problem I was so tired I still fell asleep ! That’s all Thanks !

Clean with air conditioning

Having to pay 1000 peso in cash as security with no notification on any of my paperwork. Asked about the shuttle to the airport and they failed to tell me it was going to cost 800 pesos, the taxi to get there only cost me 300. Not telling me when I booked in meant I could not organise for a taxi. They are not 5 mins from the airport and are in a really sketchy area. Large sign about pool usage is not adhered to I woke up to squealing to see a male and female playing in the pool at 0100. Charge for bringing food into the hotel. (On the sign about pool hours) While it is clean I will not use them again. Given how far from the airport they are I would rather stay in the city centre and get a cheaper taxi to the airport.

Spacious room Value for money Accessible to restaurants

Long waiting time during breakfast

Nice and clean property. Very friendly and helpful staff.

The luxury room was far beyond what we expected. Very clean, spacious and homey. We wished we could have stayed longer but we need to catch a flight the next morning. I will definitely book un this hotel again.

The children enjoyed the pool.

We booked a luxury suite, and the living room looked dirty. We asked the staff to clean, but they claimed it was cleaned. We asked for slippers and they said they were none. We ended having to clean and wear socks around the apartment.

Staffs are very friendly. Very clean and affordable. Only one complaints are; (1) there were bed bugs but when called the front desk they came and sprayed our beds with Lysol. (2) you can here the fighter jets very loud flying by so are the planes. (3) they need some update to the rooms since it’s all dated. Overall stay for one night with my family, it was good.

location

pool didn’t look clean

Great

The pictures looked good but I could hear the guests in the next room all night and had to kill a couple very healthy roaches. The bed was comfortable but overall it was a disappointing stay. The pool looked nice but I didn’t use it so I have no idea if it was clean.

Property looks nice but the room I had was literally falling apart. Also since I was alone in the room it was only cleaned every other day during the nearly months that I stayed there.

easy to get around

I can say that it was a good overnight stay for my family. The room was clean and linens were smelling good including the beddings and pillows. The food was wonderful. The missing items were slippers, no newspaper which i requested. The hair dryer/blower was defective/not working. No free coffee and sugar, there were three teas but no sugar. Tv set could not be used, no channel.

Cheap and ok to stay place to stay with the family. Dont expect too much for the price though.

No elevator to go to the 2nd floor! Assigned by the pool, that is an open area for noisy occupants!

Hotel is located in a good area, plenty of restaurant options, nightlife, and close to Clark base. It has onsite cafe and massage, both of which are great and the staff is very helpful. The room itself is comfortable, although a little dated it was clean and had a good selection of TV channels.

The evening shift receptionist was terrible, bad manner and seems not happy with her work.

Stayed multiple times at the Prism. Really like the staff and fundamentally like the actual hotel which is why I re-booked, despite having a couple of concerns pre-booking. Unfortunately they were realised, so unsure if i will re-book again. Being an international traveler and having traveled around much of the Phillipines. There are two areas the hotel in my humble opinion need to address; 1. Install decent internet connection that has enough bandwidth and is stable enough for an modern hotel catering for international travelers 2. Hire a cook and provide a better breakfast menu in line with similar hotels in Angeles. The menu has not changed in 8yrs and really is not that great They should also adopt a late night noise policy. Really not good enough for guests having to put up with loud conversations and small but noisy get-to-gethers outside their room at 1.00/2.00 am in the morning. I think midnight is acceptable thereafter security need to adopt a noise policy in consideration of other guests

everything was great except, they need exhaust fans for the breakfast area. we sat and ate breakfast and our clothes ended up smelling like fried stuff😥

Loved this hotel. Will stay again. Close to fun like Aqua planet.

Well first of all, calling this a family friendly hotel is a bit of a stretch. I mean seeing the Korean guys bringing their escorts to and from the hotel and lounging by the pool with them before going for their encounters while my son and I are in the pool kinda shoots that "Family Friendly" label in the foot. But in all honesty this hotel is just outside the real decadent areas so in that sense it is an Oasis. Friendly service, very nice clean rooms. This hotel does try to accomodate. Our room, supposedly non-smoking, greeted us like a punch in the face of cigarette and cigar smoke but the staff quickly gave us another room that was quite pleasing. Great pool and pool area, reasonable food menu with good prices and room service. They did ask if we wanted our room cleaned, I said yes, wasn't done, but they did replace our towels when asked. Note: When I am in a hotel...of course I want my room cleaned, don't ask.If I don't, I'll put out the do not disturb sign. All in all, good value, nice hotel, friendly service, just wouldn't plan any family stays here. lol!

Friendly staff clean beautiful atmosphere

No view room No elevator nice pool with too much sun very little shade breakfast OK nice staff

Quick and easy check in. Staff members welcome me back from previous stay a few months ago. Staff are very friendly and address me by name. Excellent view from patio to the pool 🏊‍♀️ area. Very friendly driver and clean service vehicle to take me places I needed to go.

If you can deal with the ants in the room and the less than stellar cleanliness then this is your hotel. Staff were generally polite and courteous. Some moreso than others.

My visits to Prism hotel keep getting better and better. First time I made a comment about no Wi-Fi in the rooms. The next time, I have Wi-Fi in my, good Wi-Fi connection. Another time I made a comment about having an extra trash bag in the kitchenette area. On my next visit, there was one there.

NOT A HOTEL FOR ADULTS. Imagine a hotel WITH NO ON SITE MANAGEMENT! THIS IS MY 3RD REVIEW OF Prism. Aug 2016 5 stars; last week 4 stars, this week two stars. See the photos of the calm pool area. Daytimes yes; NIGHTS NO! 11DEC17 11 PM the pool area was almost set on fire by low height fire works. Americans, Koreans we all fly to balconies SHOCKED by the noise/explosion/flashes. Night crew, all 19-22 yrs old and some young Filipino guests laughing so loud about fireworks (that made windows shake). This hotel has no leadership;sans a 8-9 pm walk-though from possible manager/owner (hard to tell-looks/greets no one)! On 9 DEC17 poolside had chairs and tables pushed together getting drunk till 1 AM, so loud none of poolside rooms slept. So if you are a guest that is rude/slams room doors/shouts across pool all night, mere meters from sleeping(?) guests) then THIS is your dream hotel. Wake up (yes wake up) is 7 AM when poolside speakers/music are turned on. But if you came to relax; and/or sleep DON'T stay at Prism.

No complaints, the staff was awesome, made me feel right at home.

Here for work trip, great staff - Room was well sized, ok breakfast included however butter was a hard block and not able to be spread on bread. Shower head was not great and I manually changed the shower system box settings to allow warm water as it was only cold. Room was cleaned every second day, first time it was cleaned the complimentary soap was taken. No coffee in room, has tea bags. Good snacks available from minibar - fantastic priced property though for what it was. Thanks for the stay.

Just got a bit of problem over arranged transpo to pick us up at the airport. We landed earlier than our ETA but waited for almost an hour for our transpo for the reason that the arranged one has to go somewhere for another guest.

Very friendly staff, great view of the pool from my room, nice lounge area next to the pool. Wish lounge area was larger. No Wi-Fi or chargers in the rooms.

The hotel is very nice and comfortable given its low value. Very relaxing and peaceful

Struggled with booking a taxi

Quiet small hotel off Don Juico Rd near Friendship Ave. Plenty of Korean and Chinese restaurants just around a corner in Don Juico. Our room was close to entry and there were plenty of noise in the evening and early morning from passers by and cleaners. Basic but comfy room, shower was barely working, shower head faulty. Very basic breakfast but ok for the price. Pool seemed clean but we haven't used it. Very helpful and friendly staff.

The room was very comfortably furnished. Though we arrived a little early, we were accommodated for early check in.

I love the hotel itself, not so big thus guests were minimal and pool was not crowded...perfect for a relaxation of a day or two...rooms were big considering that the rate was very friendly.

The pool is cold otherwise it's an awesome place to stay. Nice and quiet