Nouveau Resort

Here's the thing: This place has all kinds of potential, could be and maybe once was a gorgeous five star hotel resort, but apparently legal issues with the govt has severely impacted their operation. Although they charged us full price in advance, when we got there we found none of the outdoor gardens, waterpark, or other facilities and features were operating. The pool water is green. Only one restaurant is open and it is severely understaffed. The employees are truly trying to do it right, but it seems like they are swimming upstream. I'll go back when they are fully open, but not until then.

Beautiful resort with some nice staff. But horribly managed and infested with rats. If you’re reading this you might question its trustworthiness but I assure you, we have videos, pictures and correspondence up everything. We had a RAT in 2219 and when we reported it they moved us to another room with a big hole in the ceiling also. We were told there was NO manager on-site all afternoon or evening to discuss our horrible experience. All of this is outrageous for a supposed ‘premier luxury’ resort. We told them how upset and distressed we were and they promised a manager would speak to us first thing in the morning before we checked out. They offered nothing else. In the morning there was no manager, just the executive housekeeper who apologized and promised things would be made right and someone would contact us afterwards. Nobody did and nobody responded to my email. I then contacted them via FB messenger and they acknowledged the rat problem and assured me senior management were taking it seriously and would take appropriate action. Nobody contact me. Another week passed and I messaged again. They responded saying the GM felt bad and was offering to give all our money back. To date, NO money has been returned and NO manager has contacted us. We were promised the GM would at least email us if not call us. Neither he or anyone on his team has done so. We tried to deal directly in hopes they would make things right. To date they haven’t done anything but lied and avoided us for 5 weeks. We have videos, pictures, and records of all the correspondence where promises were made and then not kept. As a former Assistant General manager at a small hotel in Bermuda I’m shocked and outraged at how they’ve treated us. The rat infestation was bad enough but the complete failure of management to respond to us defies all common sense not to mention basic decency and professionalism. Do NOT stay here or you may have a rodent joining you in your room. Beautiful looking resort but HORRIBLE and absent management.

A beautiful relaxed quiet resort with lovely staff. As I have seen in all my Philippines hotels and resorts, it’s the Filipino staff that make the stay so special. The staff in the Nouveau Resort Camiguin are so friendly, welcoming and helpful. A big shout out to LoyJack, the pool bartender who makes great cocktails, banana and mango shakes and is very nice and friendly. The breakfast staff are so helpful, friendly and always have a big smile. The food is good and the room is clean, quiet and comfortable. The swimming pool is beautiful and comfortable for all age groups. The hotel is in a good location on the island, not too far from the main attractions and the local port. Overall a lovely stay on beautiful Camiguin thanks to the Nouveau Resort and its wonderful staff 🫶🙏❤️

Staffs ready to assist. The open space concept in the lobby was good. Food great. One negative comment: the bath soap so thin and tiny that a 2 person occupancy will need 4 a day.

Gran desayuno. El hotel esta precioso, muy bien decorado y muy grande. De hecho pareciamos ser de los poquitos que estabamos alojados. La piscina es exagarademente inmensa.. Todo rodeado de jardines muy bien cuidados frente al mar. La playa no existe pero tienen un muelle desde el cual puedes bañarte y esta muy bien. Si tienes coche te puedes desplazar sin problema para ir a cualquier lado.

Esta aislado de los nucleos urbanos con lo cual necesitas desplazarte en coche o taxi. Estamos hablando de 7 o 10 minutos hasta la ciudad, que tampoco es tanto pero no puedes caminarlo por la carretera.. El precio es exagerado para este lugar. El hotel es de mucha calidad, sin duda, y si quieres descansar y no moverte mucho , y tienes pasta perfecto,.., pero si solo vas a ir a dormir, quizás hay que pensarselo.

Good

Good Location

The quiet and relaxing mood

Wonderful service

Awe-inspiring place with a welcoming lobby. Their grounds were well-designed and well-maintained, particularly the layout of their pool. The staff were very helpful, friendly, and courteous. However, they need to improve their food menu, particularly their breakfast buffet. We stayed here for 3 days and had the same variands.

Front desk staff and security are nice. Food is okay but very limited variety. Most of the juices and shakes are not available. I don't like the strong scent of air freshener in the lobby. It could have been better if they use mild relaxing scents. What I like is the cleanliness and the spacious rooms.

Nice place

Clean and the staff they are very approachable

Beautiful stay in Camiguin . Im from Hubangon originally and currently living in the US. I stay here while visiting family .

The place is homey. I like the food, facilities and the overall ambiance. I love the jogging path that's been paved with bricks. My children love the place so much and they are looking for another staycation next year.

I would say none. Maybe more choices of food that is Asian.

Things got marginally better……lovely physical surroundings pool and the ocean backdrop. But, first day - no tonic, soda water, beer, white wine, fired etc Failed to pick us up at the airport - caught a jeepney which was fun, but we had already paid for transport. No attempt to showcase services at the resort , no tour on arrival, no mention of the gym, no mention that there was a spa, no menus in the room to order food …had to physically walk to the restaurant and place an order etc Staff struggling to do simple tasks - no co-ordination between front and back office - took 45 mins and 5 phone calls to pay final bill. Needs a good manager to upskill their staff in procedures. Big shout out to Newton at the pool who was sensational (and had a wonderful playlist) . The staff here are trying hard and deserve better opportunities to shine in their hospitality roles.

clean

The big pool, the pillow, spacious pool…

limited food selection in their resto..

Spent four nights at Nouveau Resort Camiguin and truly enjoyed the experience. Check-in was smooth, and my Premier Room with direct pool access was a delight—spacious, modern, and perfect for unwinding. Love the bed as well, great back support, no shoulder/neck/back sore The pool itself was fantastic, offering a serene escape. I think the largest in camiguin and offers scenic sunrise view! Breakfast had limited options, but everything was fresh and well-prepared. Loved the ambiance of their dining outlets! A huge shoutout to Sir Anthony for his outstanding assistance. His dedication made all the difference. Also, the staff that handled in helping me recover my lost phone by helping me connect with transport service. Overall, a wonderful stay with great hospitality. Would love to return!

Very clean and spacious

Very nice rooms. Great attractions for kids and . Perfect breakfast, enormous pools

If you want to criticise something, maybe that there is not really a beach or easy sea swimming possible. But as the pools are perfect not really negative

The resort is beautiful, the grounds are meticulously cared for . Huge pool. However the jacuzzi wasn’t working and cold. The housekeeping staff is amazing. They keep your room clean and stocked. Dining room staff are friendly but service is a little slow when you order. Also, some of the items in the menu are not available. The pool bar doesn’t serve drinks until 2 and you can’t even get water if you’re there earlier and it gets really hot. If you just want to stay in the hotel you’re ok but there is no night life in the “poblacion”. The breakfast buffet is the same everyday. Our best meal was the excellent bulalo and sinigang!

Plan was to spend a good moment for new year. The loud music was unbearable . We spent 2/3 of our time at the back of the building. Despite my demand to the manager to lowering the noise, he clearly had no concern for the health of his customers. Restaurant and buffet are nearly an annex of Jolibee. Rooms without sound proofing . Service of the pool bar inexistent etc....

Very spacious rooms and olympic size pool 😂 great attractions for kids

We visited the resort around September of first week, the location and the ambience are very good and the room we also got has a nice view of the mountain! Plus points for the free drinks and chocolate upon check in.

So on our final night, we decided to have dinner in the hotel restaurant. The staff said (on our first day) that they close at 10 pm. So we went down around 8pm only to find that it's already closed. And they don't have any food or room service. So we went to sleep hungry. Camiguin is a province so the stores closes early.

We chose to stay in Nouveau resort as a treat for my husband’s birthday and it was definitely a pleasure staying in this resort because all the staff were attentive and very professional. They have also been helpful when ordering our food for our son who has mutliple allergies so we would like to commend Earl(Erli), Edmar and Lian who were of great help and provide great service. And big thanks to all the staff as they have made us feel welcome. The resort is beautiful with great views and very well kept. The bed and pillows were very comfortable. The room was very clean and the water pressure of the shower was really good. The pool was also a great feature. The location was convenient for us as we arrived in Benoni port and near the area to travel to Manitgue island. My husband also had a massage in their spa and it was one of the best massages he had in the Philippines. This resort was a really good place to relax and unwind. We highly recommend this resort to everyone who would visit Camiguin.

EXCELLENT!!!! Great location, the rooms were amazing. Staff members were great—overall definitely worth the decision to stay there.

Resort is quite a very clean and nice place. Staff are very friendly. One thing that dissapoint me is when i book speed boat tour to mantigue. The adds in front desk is P 1500/ person in big bold font. I book for 8 person for the day (6 am)w/c they acknowlege. Then that night front desk talk to me if i can readjust the time to 7 am coz the 2 guest that they add to our booking wants 7 am. I then decided to readjust our booking tome to 10 am so we can have breakfast first. She ll call back to check thr availability. Then she said thr 2 guest that book with us cant make it. If we push thru i need to pay the 2 empty seat. Not being rude, i told her thats not my problem if the 2 guest doesnt want my 10 am booking. And paying the 2 empty seat is rediculous just for the sake of being 10 person the speed boat will depart. I then told her to call me back and let her manager knows about it. In that stressfull situation they created i decided to cancel the speed boat booking. The itenerary for the next day was ruins. They didnt even reconsidered/ suggest the guest for an alternative plan. Very dissapointing rules.

The place is impeccable

service is great

Nouveau Resort is a good hotel with beautiful seaside view and clean pools. We stayed there for 3 days and 2 nights and booked 3 rooms. Food is good, and their staff are attentive (special mention to Earl, thank you for you courteousness service during our stay). They even found and returned my daughter’s slippers before we left the hotel. I would give it at 5 star rate if it werent for the following: Rooms: There are some improvements that needs to be done. The the vanity mirror in room 2229 is not mounted so it always falls of, it also has no hair blow dryer. Room 2232, upon entry had a certain foul smell but was later on addressed by the staff. The cafe needs more personnel as the serving time takes a huge while. All in all, the place is nice. Clean amenities and courteous staff. Would I recommend it? Definitely. Thank you Nouveau hotel. Until next time!

The place.

Staff messing with my payments, staff not always present in the Cafe

Nouveau Camiguin is SO BEAUTIFUL… sandwiched between the sea and the mountain. The beautiful pool and well-manicured landscape made us rush back to the resort after a morning of swimming at White Island, and another morning of snorkling at Mantigue Island, and a full day of touring the island of Camiguin. We loved our stay… my 7yo daughter loved the water playground… Tip: ask the staff to turn on the water since they keep it off if no one is playing to conserve water. Our teenage boys played volleyball at the outdoor court every afternoon. At night, we enjoyed Ping-Pong and Karaoke at the game room, a relaxing full-body massage at the spa room, or just rest in our very comfy beds in our very spacious and gorgeous Family Suite—this is perfect for our family of 5 with 2-bedrooms, 2-baths, and 2-patios with pool access… what a treat for our 2 teenagers and 7yo. The Breakfast Buffet had enough selection to satisfy the kids’ love for buffet breakfasts. Because I love a nice warm bowl of Chicken Tinola soup, we lunched at Mi Restaurant and tried their version called Surol (prepared with native chicken, and coconut milk); And at Waves Restaurant, we had their Seafood and BBQ Platter which had my favorite grilled Panga (grilled Tuna jaw). Tip: Food prep takes a bit long so preorder ahead especially if you are feeding hungry kids or if you are a big group. Very courteous staff… always ready with a smile and a willingness to help and answer any questions we have about touring Camiguin. Tip: In retrospect, it would have been best if the staff could have recommended for us to take their speedboat to Kinoguitan Port when CebuPac cancelled and rebooked our return flight to fly out of CDO. It would have been more efficient and comfortable than taking the ferry since we were a big group of family friends that could have cost-effectively split the speedboat cost. Nonetheless, exploring the island and staying at Nouveau Camiguin was a great experience shared with family friends. We loved Camiguin!

Kudos to the staff who were superb and very attentive to our needs. They were always eager to help. The place is really wonderful if you just want to relax and chill. My family and I are definitely coming back.

Homey

Unfortunately no beach area, and resort is big but food choices are a little limited...

Overcharged for additional people who have left after 1 night and charged us for all 3 nights despite showing them photos of people already on the ferry morning after the 1st day. One of our rooms had ants on the counter nonttop until check out. One of our rooms' next door room had an alarm ringing for almost 2 hours early in the morning waking up everyone, we had to call staff to fix iit which took them another 1 to.make it go away. Far from other restaurants and tourist spots. No dining options aside from the overpriced hotel restaurant Overpriced transportation. No beach access. Will not recommend

They will then charge you 450 pesos for each passenger to use their transportation service. So we paid 900 pesos for a ride to the airport vs 200 for a trike. Because the property is located in a remote area, or choice was to pay the exorbitant cab fare or walk down the street with our suitcases in a remote area looking for a trike. On the positive the pool and room are very nice 5 stars. Dinner was not anything special and pricy. Breakfast was very good. Overall I will not return and the transportation situation left a very bad taste!

Beautiful place

Beautiful place to stay. Staff are accomodating

Really nice resort. Excellent pool good food and great customer service

No comments to leave

Very nice place good resturant beautiful grounds everyone very nice

My experience here was quite mixed, but overall I wouldn’t stay here again. Here’s the detailed pros and cons: Pros: 1. Comfortable bed, good aircon, huge pool 2. The shower was malfunctioning wherein it was shooting water to the adjoining toilet area and soaked all the toilet paper, but i highly commend the maintenance staff for being able to fix it quite fast. The maintenance staff were the only saving grace of this resort in terms of service. Cons: 1. The airport transfer was not complimentary and was exorbitantly expensive. We paid P1,750 for a 17-min ride (11km) to the airport. That’s crazy expensive. 2. There was a huge wedding event that coincided with our stay. Usually it wouldn’t be an issue. However, their service was compromised for other paying guests who were not part of the wedding party. When I tried ordering dessert at the restaurant, the staff said that they will need to FETCH the pastry chef from the wedding reception to fulfill my order. After a few minutes, the staff just said that my order wasn’t available. This makes me think that the resort should not have accepted bookings from “other guests” if they won’t be able to render the SAME level of service for all guests because they were busy fussing over the wedding guests. We were treated like “second-rate guests” who were of lesser priority. 3. The music from the wedding reception was blasting until 2am which made it hard to sleep. So if you had the misfortune of booking a date that coincides with a huge event, then good luck, the sound will reverberate throughout the resort. 4. I already paid the extra person charge (P1,800) upon check-in. Upon check-out, they asked us to pay the extra person charge again (they didn’t make the effort to FIRST check their record before asking me to pay). So I needed to desperately look for the tiny piece of paper which was the credit card charge receipt to prove I already paid it. It’s weird though, why did they not update their system as soon as I paid it during check-in? Secondly, aren’t there two copies of the credit card slip (a merchant copy and a customer copy)? So my advice to other guests who are still planning to book this resort: KEEP EVERY SINGLE RECEIPT. 5. I booked two rooms w/ 2 queen beds in each room. One of the rooms they gave me only had 1 bed, so I needed to ask them to change the room to the one I actually booked and paid for. 6. There was Coffeemate and sugar in the room, but no coffee (not even instant coffee). You need to request for the coffee. But why is there Coffeemate in the first place but no coffee? Conclusion: I wouldn’t stay here again. I’ve had a much better experience elsewhere in Camiguin. There are huge pools in Metro Manila: it’s not what I came to Camiguin for. The cons outweighed the pros.

friendly staff,very spacious,lots of activities

there is no room service dinner menu for kids

Great service and amenities.

The staff was polite and helpful. Beautiful location and views. Not too far from the port. Two restaurants with different menu choices was great. One area of the pool was out of order, would have been a better visit if that part was working. I would definitely stay there again.

The resort itself is amazing but the front desk staff were not friendly at all. When we came, she immediately informed me about what we need to pay and stuff like and it made us feel like they are all up to money and making sure we can pay. Not even asking us if we are comfortable at the moment and how was our flight/travel.

Awesome

Beautiful spot with excellent mountain and ocean views. Property is very new and built with meticulous attention to every detail. Just be aware there is no sand beach just a rock one but it does have good snorkeling and Mantigue Island with white sand beaches is visible just a short boat ride away.

We were pleased that we got upgraded to a suite . We didn’t need 2 beds bec we’re a couple . The living room & dining area was a treat , we enjoyed the separation . May we suggest to put the door to separate the bedroom to give privacy when you have guests joining you for a night cup or a game night . The place is quiet & very clean. The first few days seems like there were less than 10 of us . So buffet was not available although the breakfast we had was great & it was a generous portion. The staff was excellent . From the driver that picked us up from the airport , the guy who assisted us with our luggages and of course our good waiter Aldren who greeted & served us every morning . They were very courteous & helpful . The place itself is wonderful but the staff is the heart of Noveau . Wish you can give an all inclusive package that includes port transport , packages to the islands & waterfalls etc. an all inclusive no worry package . It was a great experience and would surely recommend the place .

Intimate dining

Our stay at Nouveau Resort in Camiguin during the Fireathlon triathlon was simply amazing. The island and the resort are beautiful. The X factor was the entire Nouveau team we experienced - all were professional, kind, friendly and welcoming to my family and friends. Special shout out to Alaiza and Roldan, you rock! See you all again soon.

nice and comfortable. clean and smells good

This hotel is the epitome of luxury. The hotel is very smart and well designed, the food is exceptional and the staff are friendly, polite and helpful. Our room was very comfortable and luxurious with little extra touches (nice toothpaste and luxurious shampoo, shower wash etc.). Rodlan was great and made our stay even better with his chat and service. Earl made our dining experience very special and we appreciated the opportunity to return to the hotel for dining in Waves after our initial stay. There’s options for renting bikes, which were brand new and lots to see on the island.

Nouveau every time I go is an amazing experience. The staff get to know you personally and take care of their guests like family. Especially Roldan, he was spectacular. he made gluten free drinks and food for a family member along with the kitchen staff. Would recommend nouveau to everyone.

There are other options in Camiguin claiming to be a luxury resort. But really based on their photos, nothing is luxurious with patchwork villas and weird room configurations. As a resort type, Nouveau Camiguin, gives you the most chill and enjoyable stay but will not break the bank. To be honest, to experience staying here for a couple of days with what I paid for, I feel its a bargain. I know that this is centrally located. But this is Camiguin. An island province you can roam and circle many times over in a single day. Stay here and experience their dining options. Take tours and food trips and enjoy Camiguin fully. PS. Nothing to say about the room, breakfast etc since they are all great.

nice view

The rooms are damp, the toilets smell and the toiletries are cheap,The food tasted bad and was expensive

The resort is great. Amazing pool, clean, excellent food and the best service we received in the Philippines. Earl, Reggie, Reyman, Bal and Ronel They helped us with anything we needed, ask for them in the dining room they are the best! Thank you

We really enjoyed our stay at the Nouveau Resort. It was clean, comfortable and all the staff were extremely friendly and courteous. Our rooms were spacious and well appointed.The food was delicious and a wide range of choices.We are already planning our next trip back!

We spent three days at this resort, and toured the island of Camiguin. When we arrived, we were greeted by the welcoming staff, and provided with an itinerary for our stay. We had a local guide that showed us around the island— waterfalls, the local cafés, historic church ruins. We loved our meals at the resort! The breakfast buffet, all the way to the sit down lunches and dinners. Delicious! Our room was new, clean and modern, with a nice tub in the bathroom. Thank you for the memories, Nouveau Resort!

Delightful venue. staff anxious to please. Only hiccup was leaving. We wanted extra hour but for some reason it took a conversation with supervisor to stay an extra hour in our very ordinary room in this nearly empty resort. Nice play room for little kids but costs! Too much per my 10 year old grandson. No beach or surf but waves at night on sea wall are spectacular! Beautiful pool perfect for adult unwinding. Interesting comment by Guide202865 above on room extension. I must have requested mine on a bad day even though place was empty.

so close to the center area. great amenties. so clean. friendly staff.

expensive food prices

the location and facilities

there was on going contruction beside our room