Holiday Inn Express & Suites - Collingwood

Friendly and helpful staff

The pool area gets too crowded

The food was fresh, the hot foods were all nice and warm. Enjoyed our breakfast.

the breakfast was good. Excellent selection, well laid out and food was fresh. Also, the outdoor patio was a bonus.

Both the beds squeaked.

Clean, comfortable, up to date , everything worked and worked well, the breakfast was always stocked and was filling, the servers were friendly. Would definitely come back!

The only thing would be to keep the mounted hand soap lower so that kids can reach it without help

The room was exceptionally clean, staff was lovely they even left a happy birthday note on my bed. Breakfast was good no complaints. I enjoyed my stay.

- cleanness - friendly staff - well equipped rooms

nothing, may be the pool was kinda small but this will not prevent me from coming back

Clean, practical rooms, good hot breakfast

None

Our entire experience was wonderful. The Holiday Inn Express did not disappoint.

Camera e bagno spaziosi dotati di ogni confort

New, clean facilities; excellent breakfast; attentive and friendly staff

nothing, all was good

Buffet Breakfast and comfortable bed, bathroom

None

From A to z every thing was Awesome…

Breakfast and I love the fact that there sofa chairs in the rooms for our comfortability …

Cleanness and stuffs are friendly …

The management should find a of bringing Lunch as well..

Breakfast was usuall except they did not have cheese. Everithing was excellen.

Everything was really nice and we had good time when we were in hotel. Mostly we were out discovering Collingwood.

excellent breakfast, well equipped rooms, swimming pool, quiet

Great room

Clesan and modern

Duvet

The staff were very nice and helped us. The breakfast was amazing

No bathtub and the room we selected on line wasn’t the same. Said we would have like a kitchen area and bedroom was separated

Clean and organized

That you dont provide water you have to get at counter and pay for it.

The room was above expectation: large, modern, excellent bedding, the bathroom spacious , modern with good quality towels and very clean. We had a family reunion for brunch and skipped the breakfast, but it looked very good as we passed by the diningroom.

I cannot think of any improvement, all our expectation boxes checked out excellent

very good

we wanted to stay extra night price almost tripled ?

Clean

Location

En général tout est parfait particulièrement la propreté et les repas

Il serait bien de ajouter des bornes de recharge pour véhicules électriques même payante serait un bel ajout

The hot breakfast was very good. Tasty food, very clean dining area. Staff were overall pleasant and accommodating to requests.

The electrical outlets in the room were so incredibly loose it was unusable.

Everything was good.

The price is quite high but so is all accommodations

Location and Breakfast

More elevators would be good.

Pillows and the king size bed were excellent!

Pool is a bit small but the hot tub makes up for it!

Staff were friendly and helpful Facility was clean Great location Food was exceptional

The hot tub quit working Signage could have been more prominent

Hôtel récent et bien entretenu. Très propre! Le personnel est très sympathique et aidant! Les déjeuners sont variés et très bons! Bonnes quantités et bonnes variétés!

Il serait bien d’ajouter des bornes de recharge pour véhicules électriques

New and clean.

Affordable clean breakfast was great

A bit remote

Kamer

Drukte

It was nice clean and friendly

The pool I thought it was bigger but that's no biggie

Breakfast was great

Picture of outside pool on booking.com wasn't even for this property. Disappointed in that

Clean

Breakfast was the good

Little bit small in pool water

Staff were very kind and helpful. Breakfast was great!! Bed was comfortable 😌

Bathroom shower was very powerful and a walk in shower would just add to this location

It is very clean. Breakfast was good also.

酒店很干净，服务人员也很热情，泳池也很不错，早餐也还可以

洗完澡出来会弄得满地都是水，到第二天早上也不干，洗澡水压力不够，花洒太难用了

环境安静，装修也新，房间空间宽敞

枕头太软，泳池太小，早餐一般

Friendly staff, clean rooms, and the breakfast was amazing.

The flashing light from the fire alarm in the room.

Very clean.

Very poor lighting in the bathroom.

Room was spotless and breakfast buffet was fantastic! Hot and cold, something for everyone!

Breakfast was very good.

Very clean. Comfortable beds. Quiet at night for sleeping. The pool was well maintained and a comfortable temp. for kids to enjoy. The breakfast had a lot of variety. Friendly & helpful staff.

The only complaint (and it is minor) is there were not enough large bath towels for 4 guests.

Wrong room was given. Staff was rude snarky comments.

Staff

New, clean and good breakfast. Staff was nice

Nothing

Tout

L’odeur de la piscine parfois

Nice clean knew hotel. A little pricey.

A little pricey.

Amenities and Great Breakfast

Hotel je vrlo jednostavno naći i ima veliki besplatan parking. Sobe su lijepe, čiste, a kreveti su veliki i udobni. Osoblje je srdačno i nasmijano.

Doručak je dosta skroman, a poslužuje se na plastičnim tacnama i papirnatim tanjurima kao u radničkoj menzi.

The hotel was clean, and the room was spacious and comfortable. The location was also excellent, as it’s close to Sunset Point Beach Park. We went there to watch the sunset, and it was absolutely beautiful. The breakfast was also very good, with a great variety of options to choose from. We also appreciated the coffee and tea station, where guests can enjoy complimentary coffee and tea at any time of the day. We stayed for two nights and had a wonderful experience.

The only downside was that some of the staff did not seem very friendly or welcoming and often looked unhappy. In the hospitality industry, a warm smile and a positive attitude can make a big difference in a guest’s experience.

Nice and clean…! The breakfast is amazing

N/A

We stay for 2 nights, the staff are all so friendly, the moment you check in. Daniela is exceptional who works at the breakfast area in the morning, greeting and assisting guests with big smile 😀👍👍👍

Rolstoegankelijke kamer met roll in shower

Niks

Mooie ruime badkamer en ruime kamer. Ontbijt was ook heel goed en heel vriendelijk personeel

Niks

First off, we did not know that there were hockey teams booked there for the same nights of our stay. On Friday from around 8PM doors on the 2ndfloor especially close to the elevators were kept banging, loud voices of adults and children were heard from our room, children running in the hallway until 11PM even after the security guard did visits. On Saturday night, we still heard the same and worst was there were boys who knocked at our door pretending to be from the Housekeeping. We did not mind them until one of them pressed the doorbell intended for "deaf/mute guests". The sound was that of an alarm that came with a flickering light. I went out the door to speak to those boys and I saw them running towards the end of the floor and hid. Fortunately, there was a mom with her 2 sons who saw what happened and heard me talking. I went to the reception and complained. The female receptionist, Lorraine and the security on duty told me there was no noise on Friday night and at that very moment I complained. Lorraine had even told my partner that next time we book, we have to ask if there are hockey teams that are booked, too. And as I went back to my room on the 2nd floor, I pointed out a sign that read "Dear Guests, You are entering a quiet area." that was turned upside down. The security guard answered "Well, this did not cause the noise."

Big rooms, friendly staff.

Breakfast was great! All the kids loved it. Pillows were also great in fact, I want to buy some.

Pool was crowded. Not enough chairs, hooks on the pool deck to put your things down without getting wet

Great location, very clean, and the hotel staff were really friendly.

L'acceuil, la propreté des chambres ,le petit dejeuner complet

Breakfast is excellent. The woman who runs it is a star. She clearly loves her job. The location is edge of town in commercial/industrial area, five minutes' drive to anything of interest. On the plus side, there's a Tim's across the street if that appeals. Facilities are exceptionally clean and well maintained. I thought the building was 2-3 years old but they told me it was 7.

Every thing in this property is likeable

Every thing

Clean room, amazing breakfast, friendly staff

It was a very nice breakfast, full and plenty and everything was well displayed! We had the opportunity to chat with Danielle who was an employee overseeing the breakfast area, she was very warm and welcoming and provided some great information about the area.

We didn’t have any feedback for improvement.

The breakfast was excellent, hot, fresh and generous. Check in and out went smoothly. I had a view of the water!! Georgian Bay and sunsets.

The next door suite had a noisy door that kept slamming frequently, even during the night, because the guest was constantly in and out. The shower was not well contained in the bathtub and caused the bathroom floor to be soaking wet.

Accueil bonne emplacement

When I was charged twice for the room, the staff took care of this right away.

Most everything

Noisy kids slamming doors all day next door

Nice room. Clean and comfortable. Great breakfast

Larger bath towels and more of them. For $200+ a night I would expect better towels. You could use those towels to sand drywall...

Breakfast was OK. There was a nice variety of options for food including cereals, yogurt, eggs, bacon, sausages and more which was nice. I believe the scrambled eggs were made from powdered eggs so were uniformly left on the plates but cold boiled eggs were an option and the bacon was tasty. Good overall - just avoid the scrambled eggs.

Asked for late check out on booking and received an email from Booking.com that this was granted. Mentioned the late check out request when we checked in at 11PM and was told to check with staff in the morning - we intended to but forgot. Despite our DO Not Disturb sign housekeeping hammered loudly on the door promptly at 11AM (standard check out time). We apologized and mentioned the above and asked for some leeway. Front desk called almost immediately and was extremely aggressive in NOT accommodating our request or permitting anything other than immediate expulsion. Feeling extremely unwelcome we did not argue and were out promptly. While checking out we tried to point out the disconnect and showed our email message confirming the late check out with the front desk. Rather than trying to be pleasant and at least pretend to listen, she reiterated several times that the error was not the Holiday Inn's (?!). She wouldn't move past assigning blame and offered no apologies, commiseration or pleasantries. We had a nice day at nearby Blue Mountain despite the wholly negative influence of the Holiday Inn staff. Separately, had to spend about an hour trying to get the TV to work; said it accommodates a service that allows "casting". Was forced to call into the call centre in the US who were helpful but they had to refresh the tv and call me back twice. In the end, it was too late by the time we fixed. Not a big deal but ...

The property was very clean, staff was friendly, breakfast was very good and room was large.

Would have liked to be a bit more central in Collingwood to be able to walk to shops etc.

Very clean and comfortable

I like everything like stay cleanliness location and breakfast.

Bed was comfortable and clean

Nice rooms and very clean property

Morning front desk staff was rude. Asked for late check out in the morning as per the evening staffs direction and the lady in the morning bit my head off for even asking

The people working the front desk and breakfast where just so sweet and kind and loving people

The hot tub was broken well we where there but they’d not there fault

The staff members were wonderful

Clean Love the blackout blind

-The hand soap was placing too high on the washroom wall -the pancake machine was broken during our day

Environment. Calm . Clean . Breakfast was awesome.🤍

Holiday Inn Express Collingwood was a beautiful hotel. The staff were very friendly & welcoming & the breakfast, included, was superb!

We liked everything!

The room was very clean and the breakfast was very good. I liked that coffee was available in the lobby.

No Issues

The hotel room doesn't have a water kettle, coffee mugs and slippers.