Aubamar Palma Resort

Das Hotel ist gross und die zahlreichen Pools geben Abwechslung

Das Hotel befindet sih mitten im Ballermann. Entsprechend gab es abends an der Strandpromenade viele Betrunkene. Das war mit Kind unangenehm.

The service and staff were absolutely outstanding. Everyone was incredibly friendly, helpful, and always willing to assist. The housekeeping was excellent — our room was always clean and well maintained. The food was amazing, with a huge variety of options at breakfast. There was something for everyone. The hotel has four swimming pools, and there were always enough sun beds for everyone, which was a big plus. The rooms also had very good soundproofing, so we were able to enjoy a quiet and comfortable stay. The location is excellent — just a five-minute walk to the sea.

Everything was wonderful overall. Our only comment would be about the rooftop bar. Unfortunately, it wasn’t possible to order cocktails directly at the bar and we had to wait for a waiter. We waited for quite some time but unfortunately no one came. It seemed that there was only one waiter working and they simply couldn’t keep up with the number of guests.

We had a nice stay overall, but to be honest, it didn’t really feel like a 5-star hotel. The service was good in general, but the room was quite small. The fitness area was also a bit disappointing, with limited equipment and quite a few things missing. The area around the hotel is also very touristy, busy and quite noisy, so don’t expect a particularly peaceful atmosphere once you step outside. Overall, we still enjoyed our stay and the experience was good, but there are quite a few things that need improvement before I would personally call this a true 5-star experience.

The food could also be better, especially the snacks and the lunch restaurant. Nothing terrible, but definitely below what I would expect from a 5-star hotel. What bothered us the most was the lack of supervision in the fitness and wellness areas. You expect these spaces in a 5-star hotel to be quiet and relaxing, but there were several very young children around, including kids of about 6 years old in the fitness area. We even saw someone coming into the sauna area with a child of around 2 years old. It really takes away from the relaxing atmosphere you would expect from this type of hotel.

Super

Staff were fantastic, pool was amazing, rooms was exceptional.

Only the cost of food

Wir wurden bereits bei unserer Ankunft sehr herzlich empfangen und haben uns vom ersten Moment an willkommen gefühlt. Sofort wurde sich um unser Gepäck gekümmert und der Check-in verlief schnell, unkompliziert und ausgesprochen freundlich. Das Hotel ist wunderschön, modern und sehr gepflegt. Auch die Lage ist hervorragend – man erreicht alles schnell und trotzdem bietet das Resort eine angenehme und entspannte Atmosphäre. Eine besondere Überraschung erwartete uns direkt beim Check-in: Wir haben völlig unerwartet ein kostenloses Upgrade auf eine Suite erhalten. Darüber haben wir uns natürlich riesig gefreut! Die Suite war sehr großzügig, modern eingerichtet und hat unseren Aufenthalt noch einmal zusätzlich aufgewertet. Ein weiteres großes Highlight war definitiv das Essen. Sowohl das Frühstück als auch das Abendessen waren wirklich hervorragend. Die Auswahl war sehr groß, abwechslungsreich und qualitativ sehr gut. Es gab jeden Tag eine tolle Auswahl an unterschiedlichen Speisen, sodass wirklich für jeden Geschmack etwas dabei war. Besonders positiv fanden wir, dass trotz der großen Auswahl viel Wert auf Qualität und eine ansprechende Präsentation gelegt wurde. So freut man sich tatsächlich jeden Morgen auf das Frühstück und abends wieder auf das Essen. Auch das gesamte Personal war während unseres Aufenthalts ausgesprochen freundlich, aufmerksam und hilfsbereit. Man merkt, dass hier viel Wert auf guten Service und darauf gelegt wird, dass sich die Gäste rundum wohlfühlen. Insgesamt war unser Aufenthalt im Aubamar Palma Resort wirklich großartig. Vom herzlichen Empfang über die wunderschöne Anlage und unsere tolle Suite bis hin zum hervorragenden und abwechslungsreichen Essen hat für uns einfach alles gepasst. Wir haben uns rundum wohlgefühlt, können das Hotel absolut weiterempfehlen und werden definitiv wiederkommen. Vielen Dank an das gesamte Team für diesen wunderschönen Aufenthalt!

Staff very friendly and put you at ease. Room comfortable and nice view. Pool and spa facilities were nice. Extra guest service sweet and reliable.

Room service made many basic mistakes (forgot towels, put new ones without taking old ones out, cleaning not incredibly well executed).

Cały resort

Basen do 19.00

Very modern and clean

The gym could have had air con other than that it was all Perfect

Hotel increíble y muy tranquilo. Comida estupenda, instalaciones geniales y un personal muy atento!!!! Especial mención a Jessica, Rosana, Carolina y Andrea Lopez ☺️

Wonderful Stay ❤️ We really enjoyed our stay! The hotel was clean, the staff were very kind and welcoming, and the lady who cleaned our room did a wonderful job. The breakfast was also great! A special thank you to Rosana and Jessica for all their support and kindness. We truly appreciate you! ❤️ We had a lovely experience and would be happy to come back again. 🌸

Pulitissimi, gentilissimi e molto professionali, resort top.

Es war wirklich alles perfekt! Das Personal war sehr freundlich und aufmerksam, das Essen ausgezeichnet und unser Zimmer sauber und komfortabel. Besonders begeistert waren wir von dem wunderschönen Ausblick. Wir haben uns während des gesamten Aufenthalts sehr wohlgefühlt und würden jederzeit wiederkommen. Absolut empfehlenswert!

Wir waren vom 23. bis 26.07. in diesem 5-Sterne-Hotel und hatten eine Suite gebucht. Leider war unser Aufenthalt alles andere als erholsam. In unserem Zimmer hatten wir mehrfach Ameisen und haben uns wiederholt beim Hotel beschwert. Teilweise kamen die Mitarbeiter erst nachts, um das Zimmer zu reinigen und gegen die Ameisen zu sprühen. Dafür mussten wir das Zimmer verlassen und anschließend mit dem starken Geruch des Sprays schlafen. Das Ganze wiederholte sich mehrfach und war für uns extremer Stress statt Urlaub. Uns wurde anschließend versprochen, dass man mit dem Geschäftsführer sprechen und uns mit einer entsprechenden Entschädigung entgegenkommen werde. Leider ist bis heute weder eine Entschädigung noch eine entsprechende Rückmeldung erfolgt. Auch beim Buffet war die Situation bei etwa 37 °C sehr unangenehm. Die Klimaanlage funktionierte nicht. Zunächst wurde dies nicht offen kommuniziert, später hieß es, sie sei bereits seit drei Tagen defekt und man könne nichts machen. Gäste und Mitarbeiter waren völlig verschwitzt, zahlreiche Gäste beschwerten sich. Der Vorschlag, zumindest kostenlos Wasser anzubieten, wurde ebenfalls abgelehnt. Erst nachdem mein Vater aufgrund der Hitze auf seine Herzerkrankung und Krebserkrankung hingewiesen hatte, wurde uns angeboten, in einem anderen Bereich des Hotels zu essen, in dem die Klimaanlage funktionierte. Für ein 5-Sterne-Hotel und eine gebuchte Suite erwarten wir deutlich mehr – insbesondere beim Umgang mit Problemen und Beschwerden. Fehler können passieren, aber die Art und Weise, wie damit umgegangen wurde, war für uns enttäuschend. Für uns war es leider kein erholsamer Urlaub, sondern vor allem Stress und Ärger. Wir können das Hotel daher nicht weiterempfehlen.

Het ontbijt was top geregeld iedere dag vers fruit, warme gerechten en voldoende keuze uit broodjes of kwark. De zwembaden zijn goed onderhouden erg schoon en er zijn altijd wel vrije bedden te vinden. Zeer relaxte sfeer. Personeel is vriendelijk en behulpzaam. Hotelkamer werd iedere dag schoongemaakt tot fijn als je terug komt van de dagje weg of zwemmen.

Er is in de avond geen entertainment ook niet voor de kids. Dat was op zich wel jammer.

Abbiamo trascorso un soggiorno davvero meraviglioso e desideriamo ringraziare di cuore tutto il team per la gentilezza, la disponibilità e la professionalità dimostrate. Un ringraziamento speciale a Paqui e Pacho, che ci hanno accolto calorosamente alla reception e si sono sempre resi disponibili ad aiutarci e a supportarci per qualsiasi necessità. La loro attenzione, cordialità e gentilezza ci hanno fatto sentire come a casa. Un ringraziamento particolare va anche ad Ariel del ristorante per la sua grande gentilezza, la sua premura e la sua professionalità. È sempre stato molto attento a noi e a ogni dettaglio, dimostrando vera dedizione e un'eccellente attenzione al cliente. Congratulazioni a tutto il team per l'eccezionale servizio! Persone come Paqui, Pacho e Ariel fanno davvero la differenza e rendono un soggiorno ancora più speciale.

Not bad

Rooms too small

Very nice staff, after moving building and bedroom, my stay was perfect. Calm, high quality facilities, very kind staff.

The property has 3 buildings. I was first placed in the tower building which honestly was not a 5 stars standard. So I asked to move to one of the newer buildings. The new room and building was 5 star standard and the restaurant also significantly better. I had to pay for an upgrade though, which surprised me. The staff was kind to accommodate my request with the extra payment.

Като цяло престоят ни беше приятен, но не се наспивахме и не успяхме да си починем добре, тъй като всяка сутрин преди 9:00ч. персоналът, който почистваше стаите, ни будеше с много силно блъскане и тропане. Говореха на висок тон, блъскаха вратите и изобщо не се съобразяваха с гостите, които все пак са дошли на почивка, за да си починат. Шумоизолацията на стаите очевидно е доста слаба, тъй като постоянно се чуваше някакво тропане и шум, включително през нощта. Но все пак, ако почистващият персонал се беше постарал да не създава такъв непоносим шум, може би престоят ни щеше да бъде значително по-добър.

Très beau buffet bien fourni, rien à dire sur la nourriture. Chambre bien équipée et piscine très agréable, personnel très sympa !

Que le personnel soit plus rapide pour la prise de commande des boissons chaudes. Idem pour le restaurant et la mise en place des tables

The staff was amazing, everyone was super helpful and friendly. We also walked around the last day, got lost in the backrooms and found a quite hidden spa with nobody else inside at that moment, which was wonderful! :) The sushi place next door is also one of the best I've ever been to.

It was a bit noisy in the mornings and evenings, we woke up to loud noises coming from the front of our room (sounded like someone slamming a door every 2 minutes). Its not that big of a deal unless you are sensitive to noise, and this is the only complaint I had, everything else is great!

La camera e i servizi

La zona non è frequentata benissimo purtroppo

Struttura pulita moderna efficiente e di design curato e ricercato. Personale gentilissimo Eleonora, il vice direttore e le ragazze alla reception. L’ospite è sempre al centro. Piscina molto curata, camera suite spaziosa ben arredata. Cena con ampia scelta di cibo per ogni gusto.

Totale mancanza di un manager per gestire ordinazioni drink alla sera per la mezza pensione. Per colazione poche brioches se di desidera colazione all’italiana.

A estadia foi maravilhosa, os funcionários são todos muito amáveis e sempre com muito bom ambiente entre hóspedes e funcionários, experiência a repetir no mesmo alojamento sem qualquer dúvida , o hotel é maravilhoso quer os quartos como as zonas envolventes.

Nada a apontar

Pools, vibe, staff, scent, comfort, the air con!

That I couldn't tip staff!

The room, the place, the pool area

Housekeeping

Staff - very helpful. Sea only couple minutes walking. Rooftop restaurant and eclipse was super. Naomi as general manager was super helpful with our situation when we have issue(my fault)

We recently stayed at Aubamar Playa Resort with our two small children, and it was an unforgettable experience. This resort is incredibly family-friendly in every aspect, and we cannot wait to go back! The staff truly make this place special. A huge shoutout to Esau, who was so friendly and helpful with our luggage, and Jenny on reception, who always had a lovely smile and genuinely wanted to help with even the smallest things. Here is why we loved it: Amazing Perks: Every single pool bar gave us complimentary milk for our baby with a smile—no one ever said no! They also surprised me with Cava and a delicious flan for my birthday, which the kids absolutely loved. Fantastic Facilities: The resort is spotless, with so many pools to choose from. The kids' club staff are also amazing. Genius WhatsApp Service: They have a WhatsApp line for any guest needs. It is pure genius and every hotel should do this.10/10 Dining: The buffet food was excellent. Everyone in the family was happy, and breakfast was a perfect 10/10. A note on location: Ignore the complainers. The location is perfectly fine. If you want to explore, just take a quick taxi or bus. Honestly, the resort has everything you could ever dream of, so with two young children, we barely felt the need to leave anyway! We just need a nice sea view next time, that was honestly the only thing missing for us. Totally not the hotel’s fault as we booked two days prior to arrival on one of the busiest weeks of the year! Thank you, Aubamar, for an amazing holiday!

Clean and family friendly - shout out to Eleonora who helped us throughout the stay and made sure we had a good holiday.

Kids Club limited to 1 room.

Location is ok - 15 min taxi into palm Atmosphere - nice couple atmosphere Rooms - clean rooms no complaints Value - 6.5/10 Noise level - very thin walls and can hear everything Service - won’t budge on late checkout. Made us check in at 4pm and out at 11am. Makes no sense. Wouldn’t even give us until 12pm Amenities - spa very good. Great plunge pool and outdoor pools Food - 3/10. Awful.

We stayed at this hotel between the 4th-9th August 2026. The hotel has potential to be 5 stars however, a lot of work is needed to achieve this status. Currently, it is operating at 2 or 3 star. Positives: * Pool areas and spa facilities are good. * Availability of sun loungers are decent even in peak season. * Breakfast is fine for a buffet style. Negatives: * Very little information upon check in of where all the hotel facilities are located. Normally you would expect a map or an app to be operating for a hotel this size however, this is not the case here which can be confusing. The WhatsApp QR system is not sufficient. * The hotel appears short staffed, not enough staff on reception or at the bars/restaurants to keep up with the volume of people at peak season. * The tower building does not have enough lifts, you also cannot select an up or down option which creates big queues and waiting times. Given there are 12 floors in this building, this needs to improve. * There is only 1 lifeguard for the whole complex, given the size of the hotel, number of pools and the fact there are children around, this doesn’t feel safe. * The spa in the tower building is a free for all, we used this facility frequently and never saw anyone on the reception to manage it. It is frequently treated as a children’s pool, which feels unsafe given the pool is stepped at areas and has functions which could cause a child to drown. Children are at times unattended in this area which I would deem to be a safety issue. At one point my partner went to use the women’s changing rooms and two men were in using the area. This is not acceptable. * The doors for both the rooms we had do not shut correctly at first attempt, you have to slam them to get them to shut. This is a security issue. The door handle for the patio door in the first room was also broken. * Our biggest issue was with ants entering the room via a hole in the patio door. I reported this to reception on the morning of Thursday 6th August who told me this would be rectified asap. We went out with some friends for the day and the problem appeared to have been resolved once we returned. However, after returning from dinner around midnight the ants were back via the hole, up the headboard and towards the shower area. When I spoke to the hotel staff initially, the staff member at reception did not seem to think this was a big issue. After much discussion and multiple requests from us to change rooms, we were told we could stay in another room for the night but we would need to go back to the original room the next day. However, we were then informed that no rooms were available as one was not clean and the other room had guests in it that reception were unaware of. Our room was then cleaned and ant poison sprayed however, because we were not moved room we had to sleep in a room smelling of ant poison. The staff member that cleaned the room also informed me that the ants were “appearing from under the wood”. The next morning we complained via the Jet2 rep after noticing more ants entering from a section of the shower. After spending a whole morning back and forth between jet2 and the hotel we were eventually given a new room. There was no guarantee at any point from the hotel that they would fix the source of the problem therefore, there was no guarantee that we would not have a repeat issue with ants entering the room. We were only offered dinner as a gesture of goodwill, I don’t think this is sufficient for the inconvenience caused. I would also point out that we were on the 12th floor of the tower building, it is concerning that ants were found at this level. Overall, the hotel has potential to be much better than it currently. I would hope that these points are taken into account and the hotel works to improve.

I am half way into a 6 day trip staying at this ‘5 star hotel’ and I have already requested a refund and looking for other hotels. This is by far the worse 5* hotel I have stayed in, and I have travelled the world. Let me explain. This is not a family hotel, balls and floats are strictly prohibited from all pools, I was told of rudely on the first day about this by a lifeguard no where close to the actual pool. Our aircon is broken and making a constant rattling noise, again we have complained but no response. Rr The reception and welcome is appalling, you have no idea what you are doing once you have checked in and no idea where the restaurants or other amenities are, and are told to keep checking the screens. The food, breakfast is okay. The rest I wouldn’t bother. Positives, decent sun beds, but you will get your towels thrown off after 45 minutes if you disappear. Verdict: absolutely avoid this hotel at all costs it’s not worth the amount of money they are charging.

Sehr komfortables Zimmer mit Terrasse direkt am Pool. Sehr freundliches und zuvorkommendes Personal. Super leckeres Essen und gute Cocktails.

Our stay at Aubamar Palma Resort was absolutely fantastic! From the moment we arrived, we were impressed by the welcoming atmosphere, beautiful facilities, and excellent service. The staff were friendly, and attentive throughout our stay, trying always their best to accommodate our requests. We also really enjoyed the quality of the food at the à la carte restaurant. The pool area was the perfect place to relax and enjoy after discovering the beautiful surroundings of Mallorca. As it was peak season, we completely understand that occasional delays can happen during service. Overall, it was a wonderful experience from start to finish: See you next year!

My experience att Aubamar Hotels is great. Great food for breakfeast and dinner. Great pool. Close to the beach. Daily cleaing. The hotel is beautiful and clean. Good standard. They made beautiful in our hotel room for my childs birthday. I am happy and satisfied with everyhthing.

Petit déjeuner et dîner diversifié.

La chambre était très petite et encombrée par un canapé qui n'était pas censé être placé dans notre chambre,et même après avoir demandé auprès d ela réception de le transporter ils n'ont pas répondu à notre requête et ne voulait pas changer notre chambre sous prétexte que l'hôtel était plein. Hotel pas digne du nom du resort ...service à plaindre(à part une demoiselle qui était à lecoute)

We’ve just got back from a 5-night stay here, and overall, we thoroughly enjoyed our experience. The location of the hotel is perfect if you like to be central. You can walk for miles along the promenade, which is lined with plenty of bars and restaurants. It costs around €30 for a taxi into Palma city, or just €2 each on the bus, so getting around is really easy. Most of the hotel’s facilities and overall appearance were definitely 5-star. The pool area and reception areas were absolutely gorgeous, and the hotel was always kept very clean. Unfortunately, the system for the sunbeds and towels really let the pool area down. If you didn’t have your towel down by 9am, it was very difficult to get a sunbed, which resulted in quite a few “sunbed wars”! The atmosphere around the pool was otherwise great, and the area was always clean and well maintained. Another negative was the service around the pool. When staying at a 5-star hotel, you expect 5-star service, and unfortunately, we didn’t feel this was the case. The pool bar and restaurant seemed massively understaffed, and the food wasn’t particularly good either, so we ended up avoiding eating there during the day. We also had an unpleasant experience with Adriana at the Tower Pool Bar, who came across as rude and had very little customer service. The rooms were really lovely. They were a little on the small side, although this didn’t bother us, and they were cleaned to a very high standard every day. We had a sea-view room in the Tower building which was absolutely gorgeous. Our final day was another area where we felt the hotel could have done better. Our transfer wasn’t picking us up until 6pm, and unfortunately, our room wasn’t available for a late check-out, which we completely understood. However, at a 5-star hotel, we expected to be offered a room where we could shower and get ready comfortably, particularly as we had several hours before our transfer. Instead, we were told we could use the spa changing rooms. These were small, hot and overcrowded, which made the end of our stay quite stressful. Overall, we thoroughly enjoyed our stay and there are definitely a lot of positives about this hotel. However, based on our experience, I would personally knock a star off the rating and say it felt more like a 4-star hotel rather than a 5-star. If the hotel improved the areas I’ve mentioned, particularly the pool service, sunbed system and facilities for guests on their final day, I would have no hesitation in rating it 5 stars.

Hotel má krásné a moderní vybavení, nádherné pokoje a velmi dobře fungující zázemí u bazénu včetně lehátek, ručníků a dalších služeb. Po této stránce jsme byli opravdu spokojeni. Bohužel celkový dojem výrazně kazil personál v restauracích. Setkali jsme se s neochotným a nezaujatým přístupem, který neodpovídal úrovni jinak velmi kvalitního hotelu. Je to škoda, protože právě personál je tím, co hostům často utkvěje v paměti nejvíce. Pokud by se podařilo zlepšit úroveň obsluhy a komunikaci se zákazníky, byl by náš pobyt téměř bezchybný.

Bohužel celkový dojem výrazně kazil personál v restauracích

Le cadre était agréable non loin de la plage. personnel gentil et accueillant tout était tres bien.

Unfortunately, Aubamar Palma Resort has been one of the more disappointing hotel experiences I have had considering its 5-star rating. There are some positives, but far too many things simply do not meet the standard I would expect from a hotel in this category. Let’s start with the room. It looks stylish at first glance, but it feels as though functionality was completely sacrificed for design. The room is small, there is barely any proper storage space, no practical wardrobe to unpack into, and even finding somewhere sensible to put your suitcase is a challenge. The mattress on our bed actually slopes and is simply uncomfortable. Even worse is the sound insulation. I have been woken up by our neighbour’s alarm clock. I can hear people in the room next door so clearly that it sometimes feels as though they are in our room – even while wearing noise-cancelling headphones. At night, we have also heard furniture being dragged around on another floor loudly enough for the bed itself to vibrate. This is absolutely not what I expect from a 5-star property. The corridors are another surprise: they are simply dirty and do not appear to be cleaned to the standard you would expect. Then there are the elevators. In a 12-storey hotel, the elevator system really needs to work better than this. You cannot even indicate which direction you want to travel, which results in long waits and sometimes ridiculous journeys up and down before eventually reaching your floor. There also appears to be no separate service elevator, so guests regularly share elevators with maintenance staff and equipment. There is nothing wrong with the staff doing their jobs, of course – but again, this is about what you expect from a 5-star hotel. The food is not bad at all, but “not bad” is not really the benchmark I use for a 5-star resort. I simply expected more in terms of quality and overall experience. Our reservation was made with Expedia Platinum status. Apart from the €48 food & beverage credit, we received essentially nothing. No upgrade, no late checkout, no meaningful recognition of the status. I completely understand that upgrades and late checkout are subject to availability, but there is a huge difference between something not being available and a hotel making no apparent effort whatsoever to make a Platinum guest feel recognised. I had already asked about these benefits several times by email about a month before our stay, and they were largely ignored. I also tried by phone without getting a useful answer. At the hotel, the response is basically a shrug of the shoulders. The minibar is another small but telling example. I took one bottle of water from it on our first day, and it has never been replaced. I just hope it will be as easy for them to forget it on the bill as it was to forget to replenish it. And then there is the obsession with QR codes. Instead of making information easier to access, everything feels unnecessarily complicated. Even after scanning various QR codes, I still struggle to find something as basic as a clear overview of what can be ordered to the room, opening hours, available massages and treatments, etc. There is also a WhatsApp service, which sounded useful. I asked a question there and the answer was essentially: go downstairs and ask in person. If that is the level of service provided through WhatsApp, there is really no point offering it. There are positives. The staff are generally friendly, our room itself is kept clean, and the pools and sunbeds are very nice. So this is certainly not a terrible hotel. The problem is the rating and the expectation that comes with it. If this were advertised and priced as a decent 4-star design hotel, I would probably judge many of these things differently. But when you put five stars next to your name, guests are entitled to expect five-star standards – not just a beautiful lobby, stylish interiors and nice pools. Unfortunately, Aubamar Palma Resort simply does not deliver that experience.

Rent, fantastiske rom, god plass i bassengene og rundt bassengene mht solsenger etc, bra service og fin beliggenhet med bare 3 min gange til stranda.

Excellent staff

Es hat schon bei der begrüßung und bei dem rundgang über die Anlage angefangen das personal war sehr nett und hat alles dafür getan das wir es so einfach wie möglich haben und das wir uns Wohlgefühlt haben es gab freigetränke gratis Parken usw. Es war für alles gesorgt auch die Zimmer waren schön eingerichtet und der ausblick war herlich mit blick aus der 10 Etage direkt auf das Meer ein traum. Auch das Essen war jeden tag sehr abwechslungsreich mit einer neuen Küche jeden abend.

Es gab nichts schlechtes

The best rooftop bar in Palma De Mallorca. Very good service and very friendly people.

No comment

Sending chocolates as a response to repeated mistakes is not an appropriate solution. Your attitude has highlighted significant issues with service quality and professionalism, and I would like to express my concerns as follows: 1.Customer Experience:The attention to customer experience has been lacking. For instance, there was an attempt to sell us the highest-priced package while simultaneously profiting from your own commissions. This raises questions about the integrity of your services. It is your responsibility to provide accurate information and service without additional charges. In fact, we managed to secure better service, at the desired time and with the boats we wanted. 2. *Attempts to Amend:* While I appreciate the gesture of sending chocolates and a letter acknowledging your errors, these actions do not address the fundamental issues related to service delivery. 3. *Quality of Towels:* For three consecutive days, we received low-quality towels in our room. Each time we informed both the reception and housekeeping, they continued to send poor-quality towels, attempting to placate us with chocolates and water, which I find quite disappointing. 4. *Management Communication:* I have been trying to contact the hotel manager for two days and have visited the reception more than three times. Each time, I was reassured that he would call me, but no action has been taken. 5. *Reception Response:* When I called the reception, no one answered. Furthermore, I had to carry more than seven bags by myself while the hotel staff observed without offering assistance. Even the bellman was present and did not help with my luggage. This has been the worst experience I have encountered during my stay. At this point, I request a resolution. Please provide me with the email address of the hotel manager. If this is not feasible, I will be compelled to share my experience on social media, including photos of the poor-quality towels. Awaiting your prompt response.

Готель після реконструкції, в чудову місці напроти парку. Прямо під готелем автобусна зупинка. На вулиці у напрямку пляжу є всі необхідні магазини. Номер просторий, з гарним виглядом на бухту та море. Кондиціонерна система в номері справлялась з найспекотнішим днем на Майорці. Кухня готелю чудова: порадувала окрема наявність місцевих смаколиків. Вибір страв великий. Басейни чисті, хлорка не виїдає очі. Персонал чудовий та привітний, завжди допомагає з будь-яких питань. Кращий руф-топ бар, пейзажі неймовірні. Готельна турист-менеджерка пропонує екскурсії у хорошому агенстві, з нормальними автобусами та екскурсоводами.

Готель сімейний, тобто не adults-only, це скоріше не мінус, а уточнення. На такий величезний готель 3 ліфти - щоб піднятись чи спуститись, треба по дорозі зібрати весь готель. Можливо також варто додати ще одного офіціанта в руфтоп-бар.

Die Lage, der Roof top, Pools und Wellness Bereich👍👍

Nichts

Stayed in a Junior Suite. The staff here have no idea how to treat a guest. When an issue came up, I was spoken to with open disrespect. No professionalism, no interest in helping, just attitude. It is not what anyone should accept in a hotel at this price. Cleaning was also poor. The room was not properly done. Compared with other hotels of the same standard, this one is at the bottom of the list. I would not stay here again and would not recommend it.

We recently stayed at this hotel and, unfortunately, it fell far short of the standard you would expect from a five-star property. The service throughout our stay was extremely disappointing. The television in our room did not work for the entire holiday. We reported the issue several times, and although someone came to look at it once, it was never fixed despite repeated requests. The pool bar was clearly understaffed and unable to cope with demand. We had lunch there on four occasions. On one day, we were told there would be a 40-minute wait just for someone to take our order, followed by another 40-minute wait for the food to arrive. When our order was finally taken, the menu had been reduced to only burgers and chicken nuggets. As the buffet restaurant is not open at lunchtime, this leaves guests with very limited food options. On another day, we were informed it would take an hour and a half to receive a simple club sandwich because the kitchen was struggling. Drink service at the pool bar was just as poor, with waits of over 35 minutes to be served. There is no table service, so you have to queue at the bar yourself, which is unacceptable for a hotel claiming to offer five-star service. The evening dining experience was even worse. On our first night at the buffet restaurant, we were simply told to find our own table. The only table available was outside, despite the extreme heat and the lack of any fans. After getting our food, no one came to take our drinks order. We tried several times to get the waitress's attention, but each time she replied, "Si, si," before walking away. Other tables around us were experiencing exactly the same problem. We finished our entire meal without receiving a single drink. It was only as we were getting up to leave that the waitress finally came over and asked if we wanted one. The food itself was also disappointing. It lacked flavour, the selection was limited, and it certainly did not meet the standard you would expect from a five-star hotel. Another point worth mentioning is the location. While this may suit some travellers, it wasn't made clear when we booked just how lively the surrounding area is. The hotel is located on what can only be described as a German party strip, with bars, loud music, and nightlife that reminded us very much of Magaluf, but catering predominantly to German tourists. If you're looking for a peaceful or relaxing five-star holiday, this is something to be aware of before booking. What made the experience even more frustrating was that, during our stay, a member of staff was walking around asking guests to leave five-star reviews and offering a free shot in return for completing one. Given the level of service we experienced, this felt completely inappropriate. Reviews should reflect genuine guest experiences and be earned through consistently excellent service, not encouraged with incentives while guests are dealing with unresolved issues and poor standards. Overall, this hotel does not deliver the level of service or dining experience expected of a five-star establishment. While the facilities have potential, poor organisation, understaffing, and consistently inadequate service meant our holiday was far from the luxury experience we had paid for. We left feeling extremely disappointed and would not return or recommend this hotel to anyone expecting a true five-star experience.

We just came back from a couples holiday in Palma, and we absolutely loved it. The staff were excellent and were incredibly helpful with every single need of ours. Our room experienced quite a bad leak during the first night, to which we informed reception in the morning and they were very prompt in helping us. They advised we go for breakfast while they got our new room ready and by the time we finished, our bags were sent to the an upgraded room with a gorgeous sea and pool view, a bottle of Prosecco and a complimentary dinner at the à la carte restaurant! This really stood out to me as they could have simply just given us a new room, but I felt that Aubamar really puts customers experience above all else. The hotel in general is very lovely, the decor and aesthetics are gorgeous and nothing looks old or wearing down. You can tell they are maintaining everything to a high standard at all times. We did not have a single issue with cleanliness, it was perfect. The pools were perfect, three different pools so it was never crowded. The loungers and Bali beds were of excess, there were a few people who would claim their spots before breakfast with their towels, but there was always plenty of space for everyone else. There would usually be a DJ playing music which was lovely - nothing too loud or partyish, just chill house mixes which I enjoyed. The only suggestion I had was making one of the pools an adults only pool, as there wasn’t a particular area for couples or adults to sit without children running around. The location is good, about a 18 minute drive to palma central. The area near the hotel is more of a German party strip, which was a bit annoying at times, though you could never hear them from the hotel as it sat at the top of the road, it was more an issue when leaving the hotel and driving to the hotels car park as you have to cut through the strip when everyone is walking all over the road. I recommend going for drinks at the rooftop bar, they sometimes have a dj, and the sunset views are immaculate! The food was lovely, we opted for bed and breakfast as we wanted to try some of the local spots around Palma. Breakfast was good, plenty of choice and they changed it up everyday which was nice. The pool bar also has good selection of drinks and iced coffees. I would definately come back to Aubamar for another visit! I think it’s excellent value and the location allows you to explore different areas of the island!

⭐☆☆☆☆ 1/5 – A very disappointing stay that fell well short of a 5-star experience We stayed at Aubamar Suites & Spa in July 2026 as a family of three on a Jet2 package holiday, expecting a relaxing 5-star break. Unfortunately, this was one of the most disappointing hotel experiences we’ve had. To be fair, some members of staff genuinely tried to help. Luigi and Adriano were polite, apologetic and did what they could within the limits of the situation. The hotel also offered goodwill gestures including an à la carte meal, drinks and a spa treatment, which we appreciated. However, these gestures could not make up for the number and seriousness of the problems we experienced. The biggest issue was that many of the hotel’s core services repeatedly failed during our stay. We experienced multiple electricity outages, periods with no water supply, loss of air conditioning, loss of Wi-Fi following the power cuts, loud generators running around the pool, and our room eventually developed a strong sewage smell. These were not isolated incidents but ongoing problems throughout the holiday. The restaurant experience was equally poor. Food frequently wasn’t replenished despite arriving well within advertised serving times. Breakfast items had run out long before breakfast ended, and the same happened at dinner. Meals were often lukewarm or overcooked, and service was extremely slow. On one occasion our pool bar lunch order was forgotten twice, while our drinks never arrived at all despite repeated requests. As parents, we were particularly concerned that allergen information was not proactively provided. Our daughter ordered a chocolate ice cream but was instead served strawberry despite having a mild strawberry allergy. Thankfully the mistake was spotted before it became more serious. Communication throughout the stay was poor. We were repeatedly told problems would be resolved “soon”, yet many continued for days. After a major utility failure there was little proactive information given to guests, and even basic contingency arrangements felt lacking. Our departure day summed up the experience. Despite requesting a late check-out around 24 hours in advance because our transfer wasn’t until 7pm, we were refused and told there were no courtesy rooms available, leaving us without access to a room for much of the day. We were offered to shower in the spa but for a 5* hotel I find this highly unusual! The hotel also asked us not to post negative reviews online and instead discuss issues directly with management. We did exactly that throughout our stay. We spoke to management on numerous occasions, gave the hotel every opportunity to resolve matters and accepted their goodwill gestures in good faith. Unfortunately, the underlying problems remained. This review isn’t based on one bad meal or a single inconvenience. It’s based on repeated failures affecting the essentials of what you expect from a hotel marketed as 5-star: electricity, water, air conditioning, Wi-Fi, food service and communication. I sincerely hope the infrastructure issues have now been resolved because the hotel itself has potential and many staff members were trying their best. However, based on our experience, I could not recommend staying here, and I certainly do not believe it currently delivers the standard expected of a 5-star property. Our stay was advertised as being 5km outside of Palma it’s more like 12km around 26-28 euros in a taxi one way. The area playa de Palma is vile why they’ve invested in this property the way they have beggars belief there are zero decent bars or restaurants within walking distance or even a cheap cab fayre away. Don’t be fooled by Palma advertising. It’s not in Palma city or Marina and it’s certainly not a family friendly resort given every shop front is dripping in offensive sexualised content.

cafe da manha muito bom e otima localizacao, fora do centro, mas perto de tudo

Het ontbijt was zeer goed, heel netjes, lekker en verzorgd. Ook het avondeten was zeker in orde! De vriendelijkheid van het personeel was ongelofelijk, wij hebben al in veel hotels verbleven maar dit was toch exceptioneel. Wat wij ook heel fijn vonden was dat er steeds voldoende bedjes (en degelijke) waren aan het zwembad. De rooftop bar in het hotel zelf is ook een leuk extraatje als je hier verblijft!

De wifi is niet zo stabiel in het gebouw waar wij verbleven. Ik zou een gezonde snack (portie fruit) op de menu zetten aan het zwembad. Er werd één keer rondgelopen met fruit aan het zwembad en bijna iedereen die aan het zwembad lag nam dit aan.

it was a good experience in holly day, i recommend staying in this hotel

Nothing stands out to be honest.

Hallways are not air conditioned, the hospitality doesn’t meet the expectations. Breakfast buffet very repetitive. There’s no helping regarding the luggage transportation from and to your room. No one explained the facilities to us you have to discover by yourself. Gym is embarrassing. Beds were not comfortable.

Mi è piaciuta la posizione, in quanto è vicina a Palma , vicinissima all’aeroporto e in generale comoda anche per raggiungere altre parti dell’isola. Belle anche le piscine con i lettini, le camere, la palestra e il rooftop

Il fatto che la colazione inizi alle 8 e non prima

Me gustó la habitación con las vistas a la piscina, los productos en el baño, todos los días la un botella grande en la habitación, el descanso en la piscina, la media pensión, las horas de desayuno y cena, la calidad, variedad en las comidas, la amabilidad de todo el equipo, la música siempre el fondo …el Rooftoop con sus vistas al mar con muy buena carta de cocktail.

El gymnasio, el servicio en la piscina a la hora de pedir en la barra ya que solo hay una persona detrás y eso hace esperar mucho tiempo, Dj en la piscina la mayoría de la veces no música actualizada, a la llegada no ayudaron a llevar el equipaje hasta la recepción

Le cadre est agréable

Rien de spéciale

Le personnel est très agréable

We recently stayed at Aubamar Palma Resort, and while there are some positives, the overall experience unfortunately didn’t live up to the expectations of a five-star resort. Our first impression came at check-in. Three receptionists welcomed us and explained where our room was located (Tower, room 10607). Without us asking, they pointed out that we had booked the smallest room (18 m²) and that the other accommodation options were much larger. While this may have been factually correct, it felt like an unnecessary and unprofessional way to welcome guests who had just arrived. During our stay, we had lunch at the hotel several times. Service consistently felt understaffed, with waiting times of 15–20 minutes before anyone came to take our order. The staff were clearly doing their best, but with only two servers looking after more than 50 guests, the responsibility lies with management rather than the employees. Several guests had to walk over to the waiters themselves just to get assistance. The food was another disappointment. Dishes lacked seasoning, the pasta was bland and uninspiring, and one day the gyozas I ordered were still frozen in the middle. On multiple occasions, we also ordered items that were listed on the menu or cocktail list, only to be told they were unavailable. Lunch for two regularly cost around €50, which in itself is perfectly reasonable if the quality matches the price. Unfortunately, it rarely did. Instead, we often left feeling that we hadn’t received value for money and, quite frankly, felt ripped off considering what was served. We also used the fitness facilities in the Tower every single day, and they were far below what we would expect from a five-star hotel. The gym was clearly being used by many guests, yet it wasn’t kept clean, there were no disinfectant wipes or cleaning supplies available for guests to wipe down equipment, and I actually had to fetch paper towels from the public restrooms myself. In 2026, hygiene and well-maintained fitness facilities are not a luxury—they are a basic expectation, especially at a hotel that presents itself as a premium resort. The breakfast buffet raised similar concerns. There was no hand sanitizer available anywhere before entering the buffet area. After everything the hospitality industry has learned over the past few years, this is difficult to understand and, in our opinion, below the standard expected of a five-star property. The resort itself is located very close to the lively area where many German tourists go out at night. There’s absolutely nothing wrong with that, but it does influence the atmosphere. It never really felt like the boutique resort the hotel markets itself as. There were many families with children, while a DJ played by the pool every afternoon. It felt as though the hotel couldn’t quite decide what kind of experience it wanted to offer. There is plenty of potential, but the identity and execution don’t match the branding. Finally, while we certainly met some friendly employees, many staff members appeared tired, disengaged, and lacking enthusiasm. Whether that’s due to workload or management is difficult to say, but it inevitably affects the guest experience. We’ve stayed at many excellent hotels across different star categories, so our expectations are always based on the overall experience rather than the number of stars alone. Unfortunately, this stay simply didn’t feel like a genuine five-star experience. Aubamar has plenty of potential, but stronger management, better staffing, higher food quality, greater attention to hygiene, and a clearer identity would make a significant difference.

Honestly, this hotel feels like it's trying very hard to be a five-star resort, but it falls well short. The interior and design may deserve the rating, but the service certainly does not. The bartenders were unprofessional, management was dismissive, and the list of issues goes on. What disappointed me the most was how they seemed determined to avoid taking responsibility or responding constructively to feedback. Instead of listening to guests and trying to improve, every concern was met with excuses or indifference. For me, a five-star hotel is defined by its service, not just its appearance. Unfortunately, the service here was, at best, three-star quality.

Tolles Frühstück, gute Lage, extrem freundliches und hilfsbereites Personal

Via Booking ist nicht ganz ersichtlich, welches Hotel man bekommt, da alle 3 Hotels in Aubamar umbenannt wurden. Suites = Bali Junior Suites = Bali Park Junior Suites Deluxe = Aubamar Wir konnten extrem einfach das Zimmer vor Ort umbuchen. Kleiner Aufpreis. Hat sich wirklich gelohnt.

Laura unserer Engel hat wie immer alles top organisiert. Danke

A 5-star hotel where staff tell my wife — an oncology patient — the water "isn't safe." Management's explanation: she was just trying to sell us water. The upselling started the moment we stepped in: an upgrade to a larger room. What came after went much further. At dinner, staff refused us tap water: "it's not safe and you shouldn't have drunk it." The same water they use for your coffee, your ice, your food. My wife's health is fragile — we were genuinely worried, and we complained in writing. The Guest Experience Manager confirmed in writing that the water is perfectly potable and that staff gave "contradictory information." In our meeting she went further — explaining, as if it were a justification, that the waitress said it because she wanted to sell us water. A €6 bottle, 500ml. Think about that: a fake health warning, told to a cancer patient, justified as a sales technique. Two days earlier, the same waitress had seen my wife's medication bottle at dinner and removed every glass from our table, preventing her from using a glass for her medication — in front of the whole restaurant. Under Spanish law (Article 18.3 of Law 7/2022), free non-bottled drinking water is mandatory in every bar and restaurant in Spain — this hotel's included. Ask for it. Watch what happens. The compensation offered for all this? A salad or a snack. Or a bottle of wine. Then, mid-complaint-meeting, they tried to sell us a catamaran excursion. We asked in writing for three things: an official communication to guests confirming that tap water is available on request at every facility — pool bar, rooftop bar, restaurants — so people can stop sneaking into the gym for a cup from the dispenser; a notice on their website; and fair compensation for what was supposed to be a relaxing holiday for my wife and me. They never replied. We're pursuing the matter with the Balearic consumer authorities.

Absolutnie wyjątkowy hotel! Doskonała lokalizacja, wygodny parking podziemny, przepiękne wnętrza oraz najwyższy standard usług: profesjonalny, niezwykle uprzejmy i dyskretny personel, który z prawdziwą pasją dba o swoich gości i tworzy atmosferę, w której można się poczuć naprawdę wyjątkowo i do której chce się wracać. Dopełnieniem całości była znakomita restauracja zachwycająca wyśmienitą kuchnią.

Unfortunately, this hotel is below any standard. The reservations department refused to allow a 2-year-old child to stay and informed us that the child would not be allowed in the room because "he wasn't included in the reservation," despite our willingness to pay extra for him. The hotel also refused to refund the stay and refused to allow a small child to stay. This is the first time this has happened to us. The reservations department is completely unwilling to resolve the issue, unwilling or unable to communicate by phone. I strongly advise against this place.

Alles

Nichts

Lovely facilities and huge area to roam around

We felt welcome from the moment we made our reservation until the day we returned home. Although our booking was originally non-refundable and could not be modified, we were met with great flexibility, professional service, and the opportunity to upgrade our room at a very reasonable price without any change fees. When we arrived late in the evening, a bottle of sparkling wine and food were waiting for us in our room, which made for a wonderful start to our stay. Throughout our holiday, it was easy to get assistance, both from the staff in person and via WhatsApp. Our room, with its private terrace, hot tub, and beautiful views, made the stay even more special. The pool area was also fantastic, with comfortable sunbeds, plenty of fresh towels available, and always enough space for everyone. We stayed on a half-board basis, and the food was one of the highlights of our holiday. The breakfast was always fresh, varied, and of excellent quality. Dinner was an exceptional experience. The à la carte menu was of impressively high quality, both in terms of taste and presentation. Every dish was beautifully presented and prepared with great attention to detail. Even after 18 days, we never felt the need to dine elsewhere. Before arriving, we had read reviews mentioning noise from the surrounding party area and were a little concerned. However, we experienced no disturbance at all, whether in the hotel grounds, our room, or on our terrace. To be completely honest, we did experience a few minor issues on some days with housekeeping and the replenishment of towels and amenities. We would also like to mention that the sofa bed, which is offered as a permanent sleeping solution in the room, was not particularly comfortable for extended use. This did affect our overall rating slightly. Nevertheless, these were minor issues compared to the otherwise outstanding standard of the hotel. What truly makes this hotel special is its staff. A special thank you to Artemii and Eleonora for their fantastic assistance and follow-up, Rafik for always being attentive, welcoming, and helpful, Peter and Easy for the great drinks and enjoyable conversations at the bar, and Leidy for her contagious smile and positive attitude. Thank you all for an amazing stay!⭐️⭐️⭐️⭐️⭐️

L'hotel ainsi que les chambres sont très propre. Bien insonorisé malgré les soirées festives dans la rue en dessous de l'hotel. Les attentions dans la chambre quasi chaque jour, très appréciable. Personnel sympatique.

Buffet un peu répétitif, malgré les thèmes du jour, mais bon. La douche, problème avec le mélangeur, ça passe du chaud au brulant à froid. Nous sommes déçu des cocktails, se sont des sirops rempli de glaçons, avec la chaleur ça fond et quasi plus de goût, trop cher pour ce que c'est. Dans d'autres hôtels ils les font avec des fruits, beaucoup plus onctueux et meilleure.

We paid a considerable amount of money for this hotel. Three days before the end of the holiday we were prohibited from using 50% of the hotel facilities including the children's pool because the hotel received a better offer of housing the womens football national team. Zero communication, just locked out the facilities we had paid to use. Including the restaurant. Upon complaining, we were offered alcohol, despite seeing my wife was pregnant, and told instead of using the children's swimming pool our son could go to the supervised indoor kids club. We were also told the buffet restaurant was a suitable alternative to the 3 course restaurant. After raising it further with the guest experience team, they just chose to ignore despite promising they would get back to us eventually telling us there was nothing they could do. Treated us appallingly. Upon complaining to the travel company afterwards they told us the hotel didn't take any responsibility. The travel company refunded us 250 euros for the inconvenience. For a 5 star hotel that obviously treats its guests so poorly without any accountability i'd avoid. They may just decide you cant use parts of the hotel you've paid for as and when they like

Molto ampia la junior suite. Impeccabile la pulizia della stanza e delle parti comuni. Personale della reception molto gentile e disponibile. Ottimo il servizio di kinder house con la fantastica maestra Carla, bravissima a coinvolgere i bambini in varie attività. Ottima la colazione.

Il ristorante compreso nella mezza pensione è migliorabile nella qualità e varietà delle pietanze con personale insufficiente a gestire il numero dei commensali (bevande servite spesso a metà cena). Animazione nella struttura presente ma soltanto con un dj al pomeriggio o alla sera, assenza di spettacoli serali o altre forme di intrattenimento. In definitiva, a mio avviso, il prezzo per i servizi offerti dovrebbe essere più basso.

We loved everything about this resort. Location, picturesque, amazing staff, beautiful views, pools. Great for business too. Definitely coming back

Our stay at Aubamar Palma Resort was far below what we expect from a 5-star hotel. We were upgraded to the highest guest floor, only to discover that it sits directly beneath the rooftop bar and terrace. Due to extremely poor sound insulation, we were woken up at 6:00 a.m. on three separate mornings by staff moving furniture, walking overhead, and cleaning up. After the first complaint, we were told it was a one-off incident. It happened again the next morning, and then a third time after a rooftop event that lasted past midnight. Guests were never informed about the event, and the clean-up started at 6:00 a.m., destroying any chance of a good night’s sleep. We submitted a formal complaint as requested by the hotel and were promised a response and compensation by Wednesday. It is now nearly Friday, and we have heard nothing. Three nights of disrupted sleep, repeated promises that the issue was resolved, and no follow-up on our formal complaint. Based on our experience, this does not meet the standards of a 5-star hotel. A 5-star hotel should guarantee rest, comfort, and professional service. Unfortunately, Aubamar failed on all three. Avoid rooms directly below the rooftop terrace.

Alles super

i was asked to put a top on while at the pool and wearing a bikini.. that was quite an inappropriate comment and i was not pleased with it. i was constantly forgot about when ordering drinks and the staff were quite rude at times. the room was quite nice and comfortable but the staff were not pleasant.

Just returned from 7 nights at the hotel and a 5 star review from myself. All newly renovated and spotlessly clean. Staff amazing and gave me treats for my birthday. Rooms are compact, but fine. Sink not in the bathroom and there is nowhere round about to put toiletries. Plenty of sunbeds, no 6 am rush to get up and reserve a bed. It is in a very German area, with 2 huge beer halls 5 mins walk that were rammed (Football World Cup), but had no impact on the peace and tranquility when you were in the hotel grounds.

The hotel is brand new with lovely facilities including two pools, two spas, two gyms and a few outdoor jacuzzis. There was plenty of sun loungers and available throughout the day. The hotel was spotless and the staff were incredibly friendly and professional and made a special efforts for my boyfriend’s birthday. Our customer experience host Lara made sure we had everything we needed for a wonderful stay.

The area is a heavy party vibe but the rooms and hotel were insulated from this

Angenehmes Hotel mit guter Lage

Personal - zuvorlommend aber nicht aufdringlich.

-

There are many pools and lots of sunbeds. We liked the room and the overall design of the hotel.

Unfortunately the area is not very nice.

We loved the beautiful swimming pool area, which was always clean and well-maintained. The sunbeds were comfortable and plentiful, making it easy to relax and enjoy the sunshine. The outdoor gym was a fantastic bonus, allowing us to stay active while enjoying the fresh air and stunning surroundings.

None

Amazing venue, new facilities, clean pools, great food and large rooms. A great thank you to Alejandro and Lara, we felt welcomed and appreciated! Lara, mulțumim pentru cadouri!

Luigi and the team run a very slick operation and I cannot fault anything, from the super food, amazing pool area and efficiency of most of the staff. The hotel has high rating for good reason and Luigi will do a great job keeping the standards as high as he can.

Luigi and the team attended to any issues raised so nothing to say there.

El trato del personal , el ambiente que hay , las instalaciones muy bonitas , las habitaciones fabulosas , el Personal muy amable concretamente más las Guest Experience que nos ayudó en todo lo que le preparé a mi pareja por su cumpleaños

Que el hotel tenía una parte del hotel cerrado y no se podía acceder a todo el resort

Sve super

The hotel has recently been renovated and visually it makes a very strong first impression. The property is large, consisting of two separate buildings, and the overall design is one of its biggest strengths. The style combines modern elegance with natural materials and boho-inspired elements, creating a pleasant, warm and relaxing atmosphere throughout the resort. The rooms are tastefully furnished, functional and make excellent use of the available space. The common areas are aesthetically pleasing and clearly designed with attention to detail. Unfortunately, the experience did not consistently match the 5-star standard the hotel advertises. One inconvenience worth mentioning is the parking situation. If your room is located in a different part of the complex from the garage you are assigned to, you may have to walk quite a significant distance with your luggage, which is not ideal after a long journey. The biggest disappointment was undoubtedly the food. After arriving tired from travelling, we were looking forward to a quality dinner, but the experience fell well below expectations. 100€ dinner and the selection was limited, many dishes lacked flavour, some were excessively greasy and the fish was extremely dry and overcooked. The quality simply did not reflect what one would expect from a hotel of this category. After the first evening, we decided not to have dinner in the hotel restaurant again during the remainder of our stay. The surrounding area was another surprise. The resort is located in a part of Mallorca that attracts a large number of German tourists. Many nearby restaurants, bars and shops seem to cater almost exclusively to this market. It felt somewhat unusual to be on a beautiful Mediterranean island and find menus focused on sausages, schnitzels and beer culture rather than local Mallorcan cuisine. The area is also characterised by large groups, alcohol-oriented tourism and a generally noisy atmosphere, which may not appeal to guests looking for a more authentic or relaxed island experience. The hotel does offer an indoor pool and spa facilities, which likely contribute to its 5-star classification. However, when considering the overall guest experience particularly the food quality, dining experience and the atmosphere of the surrounding area I would personally rate it closer to a good 3-star property than a genuine 5-star luxury hotel. The design is beautiful and the renovation has been done exceptionally well. Unfortunately, aesthetics alone are not enough to create a true 5-star experience.

The hotel is amazing for families. Karla, who runs the Kids Club, is incredible with the kids. Our 4yo daughter wanted to be in there all day every day.

Die Zimmer, das Hotel Personal sowie auch die Anlage und das Frühstück sind wirklich Mega klasse.

Das man die Mini bar zahlen muss

Unsere Dame Laura am Empfang. Danke für die schöne Zeit. Bis zum nächsten Mal

Alles super, Laura am Empfang hat sich sehr viel Mühe gegeben. Danke

Mal possa estou novamente neste hotel foi uma estadia excelente com umas vistas fantásticas

Die Unterkunft ist sehr modern und schön eingerichtet. Für die Lage direkt am Ballermann 6, wo doch viele Hotels recht runtergekommen sind, ist das Aubamar wirklich sehr schön!

Aubamar is a great place to stay. The first thing you notice is the interior design — it really stands out. All the staff are extremely friendly and helpful, they go above and beyond at any hour and are great with kids too. The room has everything you need, from a hairdryer to a smart TV. They also welcomed us with an ice cold champagne and chocolates in the room, which was a lovely way to start the holiday. The view from the room is stunning — over the rooftops and all the way to the sea. The pool area is spacious and clean, with a DJ and good service. Breakfast and dinner are delicious and covers all preferences, from proper starters to healthier options. The location is ideal. The rooftop bar is a must — great views and a beautiful sunset. Thank you for the great experience!

Das Team und Frau Alejandra Diaz, haben sich um alles gekümmert und bin sehr zufrieden,

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Alejandra Diaz Alejandra Diaz Alejandra Diaz Nur wegen ihr hatten wir eine schöne Zeit im Hotel

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Service and cleanliness

Nothing!!

The hotel it self was nice, clean, and we got upgraded to a suit by Rosana who was lovely and very helpful and kind to us on our stay. She helped to make the end of our stay enjoyable. All the staff in the suit and spa hotel area were very nice, Adrain who worked as a waiter in the pool area on the spa and suit side was lovely and very polite.

I tried to organise a surprise for my partner for his birthday, I spoke to different staff members prior to our arrival and this never got organised which was a shame. We also had a bottle of wine which we had at dinner at the hotel which we took with us as we had not finished it yet, we asked staff if we could take this to the roof top bar and they said yes. When we arrived at the rooftop bar a member of staff named Salome was incredible rude and told us to get out! We purchased this bottle of wine in the tower building, the same building the rooftop bar is in. We then left and went to the bar on the ground floor of the same building and asked the bar man if we are allowed to take drinks up there, he then rang someone to check and told us we could. This ruined are evening and was a real shame. There was a very noticeable difference in the staff from the suite and spa hotel to the tower hotel, quite a few negative interactions with the tower hotel staff being very rude, this definitely had an effect on our holiday, the hotel itself was nice just let down by the people in it.