Grand Cosmopolitan Hotel

Some hotels are comfortable. Some hotels are luxurious. And then there are hotels that make you feel happy the moment you walk in. Grand Cosmopolitan Hotel Dubai belongs to the third kind. From the very first moment, this hotel felt special. The check-in process was incredibly smooth and welcoming. The Duty Manager (I truly regret forgetting his name) was outstanding — friendly, professional, understanding, and most importantly, warm. What stood out immediately was his smile. It wasn’t forced or formal. It was genuine. And that smile was not just his — it belonged to the entire hotel. Smiles That Make the Difference Every single staff member we encountered smiled. Every time. And that, in my experience, is the difference between a good hotel and a great hotel. Grand Cosmopolitan clearly understands this. Rooms & A Personal Welcome A special thank you to Nadia, who escorted us to the room and explained everything so clearly and eloquently. She took her time, made us feel comfortable, and ensured we knew exactly how everything worked. It felt personal, not rushed. The room itself was excellent — clean, comfortable, and thoughtfully prepared. Concierge – Going Above and Beyond The concierge team deserves heartfelt appreciation, especially Mohammed. I needed to send a courier back home, and not only did he kindly arrange everything, but the team kept checking on it and followed up until it was done. I handed the parcel over and felt completely at ease — that level of care is rare and deeply appreciated. Housekeeping – Professional and Respectful Housekeeping was another highlight. Every morning, the team politely checked whether we wanted service instead of assuming. Courteous, professional, and respectful — exactly how it should be. Breakfast – Good, With Room to Grow Breakfast was good overall, though it could be improved slightly. At one point, I was waiting for a sauce for a while, but a kind lady noticed and immediately helped me — she even made a fresh dosa for me. That gesture alone turned the moment into something memorable. Thank you. Location & Accessibility The hotel is centrally located — not right in downtown, but perfectly positioned with easy access to Downtown Dubai, Jumeirah, and beyond. The hotel also offers a shuttle bus (with prior booking), which is a thoughtful and generous service for guests. Final Thoughts I genuinely tried to find faults — and I couldn’t. Everything worked smoothly. Everything felt thoughtful. Most importantly, everyone felt human. Thank you to the management, thank you to the team, and thank you to every staff member who smiled and made this stay special. Grand Cosmopolitan Hotel Dubai is not just a place to stay — it’s a place that makes you feel welcome. Highly recommended. Truly wonderful.

The best vacation in a wonderful hotel. The food is excellent, especially the barbecue dinner on the roof by the pool. The staff is always ready to answer all questions and arrange the client's stay as conveniently as possible. Excellent room cleaning, always at the highest level. Special thanks to Bani for cleaning room 214.

I am currently staying at this hotel and, unfortunately, the overall experience falls short of expectations—especially given the price point. Booking & Pre-Arrival Issues My stay was fully prepaid, as per the rate terms. However, the day before arrival I received an email stating that payment was still due along with an unexpected extra AED 1000. This turned out to be a mistake, but it caused unnecessary stress right before travelling. I also booked directly through the hotel’s own website because I prefer to support hotels directly than using intermediaries who charge a lot of commission to hotels. Unfortunately, the site repeatedly reverted to one guest even after selection of two, which I didn’t realise had happened again. Upon arrival, I was told the booking was only for one person, which resulted in additional charges for breakfast and half board—adding almost €250 to our stay. I fully accept my mistake, but the website design really contributed to the confusion, and some goodwill or flexibility at check-in would have gone a long way, especially when we were standing at reception with no real alternative but to pay what they demanded. My advice is book through a hotel booking platform for a much more customer friendly and transparent process to avoid similar mistakes, charges and distress. Check-In & Reception Experience Reception staff felt quite indifferent; no greetings when passing by and little warmth during interactions. We arrived early after a long overnight flight, and unlike every other Dubai hotel we’ve stayed in, we were not offered a complimentary breakfast. Instead, we were told we could pay or give up breakfast on our final morning. Again, small gestures make a big difference in hospitality, and it’s disappointing to see none offered here. Pre-arrival emails also took two days to get a reply each time, which made communication very slow and inconvenient. Dining & Value for Money This is our fifth visit to Dubai, and sadly this was the weakest dining experience. The buffet dinner changed themes each night, but outside of the theme there was nothing else available, making options very limited. And even if you over the theme it was still quite limited to perhaps three main course options. Everything is covered in salt and garlic so is quite tasteless and this always masks poor quality in gyro poor cooking in my experience - let customers add their own salt.For the cost (€250 per night), the quality and variety fell far below what we’ve experienced elsewhere. Breakfast and dinner charges were also higher than what was shown in the marketing emails I had received beforehand. Breakfast had a good selection on a more positive note. Facilities Pool: Small and cramped with no real view. Gym: Extremely hot—like a sauna—with no air conditioning, despite AC being everywhere else in the hotel, including the hallway right outside. Also no water provided in the gym. Overall it feels a bit tired and dated by comparison to the rest of the hotel. Poolside: No complimentary water. Every other Dubai hotel we’ve stayed in provided at least one bottle per day at the pool. Room: Very comfortable, well equipped, and housekeeping was excellent. Location: Close to the metro and convenient. Staff The real highlight of the hotel is the restaurant staff—they are wonderful, attentive, and a credit to the property. Their hospitality stood out in an otherwise mixed stay. JC, Sheena and Michael are wonderful, so hard working, friendly, always smiling and their desire to help even when really busy is so commendable. We wish we could take you to our next hotel :) Overall Impression There are some positives, but the combination of booking errors, unexpected charges, lack of hospitality gestures, limited dinner options, and several service-level gaps made the stay feel poor value for money compared to the many other fantastic hotels we’ve stayed at in Dubai. Unfortunately, we wouldn’t return, which is a shame because with a few improvements this could have been a very different experience.

These hotel is absolutely incredible. I’ll stay here every time I visit this amazing city. First, the rooms are amazing, really good space, a lot of amenities, really comfortable. Second, the personal; all the hotel staff are there to help you in whatever you need, you feel in home, and third the location, it’s only 13 minutes away from Burj Khalifa and Dubai Mall, and the hotel also offers shuttle to Palm Jumeraih Beach. If you have the opportunity, stay here, you wouldn’t be disappoint

The rooms are very clean and the environment is so comfortable. The staff here are extremely friendly and helpful. I especially want to mention Jeevan, who has been very kind and respectful to me and he always keeps my room perfectly clean. His service truly made my stay even better.

Clean but basic rooms

My first time at the Grand Cosmopolitan and certainly not the last . Hotel was very well located for business and easy walk to the Mall of the Emirates. Hotel was immaculate in its presentation , rooms were spotless and very well presented with all new and modern amenities. However its the staff that are all truly 5 star . May i pay particular praise and a tribute to 'Aleksandra' who was incredibly helpful and very professional . Thank you for all your did to make my stay and those of my clients very memorable . I look forward to my next visit to Dubai as i will defiantly be returning to the Cosmopolitan . Please note this hotel does not offer alcohol !

Generally have was interesting time that way I am very happy

Hotel was clean, F&F staff was unfriendly. Hotel catch on fire the second night we was there, we all had to stand outside for over two hours before we was clear to enter. Management didn’t follow up with us to let us know what was going on.

On behalf of Eitilt Tourism group, I would like to extend our sincere thanks for the wonderful hospitality provided during our recent stay. The group was very happy and satisfied with the services and facilities at your hotel. We would also like to give special thanks to Ms. Krisha Villacruel for her professional work and dedicated support. Even our CEO and General Manager shared positive comments about her excellent assistance, which greatly contributed to the success of our program. We truly appreciate the efforts of your team and look forward to working with you again in the future.

Everything about the hotel was exceptional, from the staff, rooms, food, all absolutely first class. A couple of the staff to mention were the 'captain' in the dining room (Raj), what an excellent employee, could not have been more friendly and helpful, and a geniunely lovely person to speak to. Also on the housekeeping staff was Amara, again she was lovely, great at her job, and went above and beyond in looking after our room. All of the reception staff were superb too, together with the kitchen staff who just prepared such excellent food. Will definitely return and would recommend the hotel to anyone.

While didnt shop on of the premier shopping malls is in walking distance and the roofttop infinity pool is an oasis from the heat.

No suggestions

Very friendly staff

What a great experience Nice staff,shuttle service from hotel to beach and emirates mall,delicious breakfast Beautiful room and excellent room service Nice roof top pool Everything was excellent from moment we arrived till end, Thank u very much

Very friendly hotel with large clean rooms. GPS gets confused with the exact location but valet parking is available for free

It was a nice stay. They did something really nice for our Anniversary! Petals on the bed and a special cheesecake!

Staff in breakfast buffet extreme friendly and helpful

During my stay at the hotel, I was generally very satisfied. The service quality was high, and the breakfast was absolutely wonderful – rich, fresh, and delicious. The cleanliness of the rooms was also excellent; everything was neat and well-maintained. However, I experienced a very unpleasant situation on the day I was checking out. I had an upcoming flight and was in a hurry to leave the hotel. At check-out, I requested the return of my **$100 deposit**, which I had given to the hotel earlier. Unfortunately, the receptionist repeatedly refused to return it, coming up with various **unjustified excuses**. At one point, they claimed I had ordered a salad; at another, they mentioned other services, which I had **never used**. In fact, **I only used the breakfast service** during my stay. Due to the limited time before my flight, I had no choice but to pay **304 AED by card at 05:21 AM**, after which I finally received my $100 deposit back and left the hotel. This kind of behavior is **unethical and unprofessional**, and it seriously affected my overall impression of the hotel. Despite the high quality of the facilities and services, what happened during check-out was deeply disappointing and should not happen to any guest. I hope that hotel management will properly investigate this incident and take the necessary steps to ensure such behavior is not repeated in the future. Sincerely, **[Emil Pashayev]** **Room Number: 411** **27-31 August [You can insert your stay dates here]**

We had an outstanding experience after staying in more than ten hotels in Dubai! From the moment we arrived, we were amazed by the remarkable quality of service and the warm welcome at the reception. The rooms are very spacious, modern, spotlessly clean, with room service that truly meets the highest standards. Breakfast is superb, varied, and caters to all preferences. A special thank you goes to the restaurant team, and especially to Jessa, for her exceptional hospitality and outstanding service. What touched us the most was when we requested an early breakfast: to our surprise, the restaurant was opened just for us at 4 a.m., offering a full and varied buffet! An extraordinary gesture that we had never experienced before. The porters are also extremely kind, respectful, and impressively efficient. We wholeheartedly recommend this hotel without hesitation. A huge thank you to the entire team, without exception, for making our stay truly memorable.

Has all the amenities you want and need. Spa, pool, gym and great housekeeping staff. All staff very accommodating! This is the fourth time I stayed there and I will continue coming back

We enjoyed our stay at the grand cosmopolitan resort. I was very impressed with everything!!!! Top notch hospitality not to mention the staff …. They super friendly. They made sure we had everything we needed and more. I definitely would stay here again.

They have great facilities and services. I like them every thing.

Clean spacious rooms large enough for 2 adults and 3 teenagers. Dining area, fitted wardrobes and twin bathroom. Area quiet with good transport links, free hotel coach to Mall of Emirates and Jumeirah beach inclusive in cost, swimming pool, gym and video games room (chargeable). 20 mins in taxi to Dubai Mall (Burj Khalifa), 20 minutes to outlet mall. Friendly staff especially May our maid super attentive, professional and helpful. Kids are already planning a return.

Excellent stay

I recently stayed at this hotel and overall had a pleasant experience. The room standards are outstanding — everything was spotless, modern, and very comfortable. The cleanliness was truly impressive and made the stay feel relaxing. However, the reception service was not as welcoming or helpful as I would have expected, which left a bit of a disappointing first impression. Another important note: the hotel does not serve alcohol at all. While I respect this policy, it would be much better if this was clearly mentioned at the time of booking rather than finding out upon arrival. This would help guests manage their expectations and plan accordingly. With some improvements in front desk hospitality and clearer communication about amenities, this hotel could be an excellent choice.

Rooms were amazing! Staff went above and beyond to make our stay comfortable.

Excellent customer service.

We arrived in Dubai at 2:30 AM after a long and exhausting flight, looking for a place that could accommodate my family at such a late hour. Luckily, we found the Grand Cosmopolitan Hotel in Al Barsha — and what a great find it was! From the moment we stepped in, Ms. Hanane at reception was an absolute star. She was incredibly professional, welcoming, and quick to help us secure a spacious family room at an amazing rate. Understanding how tired my kids were, she personally guided them up to the room while I completed the check-in process, ensuring they could rest right away. This level of thoughtfulness and care is rare to find. People like Ms. Hanane make all the difference — her service, professionalism, and warm hospitality turned what could have been a stressful late-night arrival into a smooth and pleasant experience. Thank you, Ms. Hanane, and thank you Grand Cosmopolitan Hotel for having such wonderful staff. We’ll definitely be back!

The staff are excellent. I enjoyed my stay here for 11 nights. I would stay here again

Excellent service

Good hotel. Very clean and the staff very friendly and super nice.

Very good

Good

The property, staff and facilities were excellent. So happy that we chose to stay here as it is not far from Jumeirah. In fact nothing is too far if you are prepared to jump into a taxi and travel. There is nothing to dislike about the hotel and Dubai itself. Best holiday ever. 😊

Would stay here again in a heartbeat. Such friendly and helpful staff. Thank you for a memorable stay. Look forward to coming back. Priya x

Absolutely blown away by my stay at the Grand Cosmopolitan Hotel in Dubai — honestly, it’s one of the best hotels I’ve ever stayed in, anywhere in the world. From the moment I walked in, the level of care, attention to detail, and genuine warmth from the staff made me feel completely at home. Every single team member was friendly, welcoming, and professional — but special thanks to Alexandra, Nastasia, Daria, and the incredible management team for going above and beyond. You can tell there’s a strong culture of pride and hospitality here, and it shows in everything they do. The cleanliness of the hotel is unmatched — seriously, it’s the cleanest hotel I’ve seen. The team clearly takes a huge amount of pride in keeping every corner spotless and looking fantastic. And the breakfast? Absolutely brilliant — fresh, delicious, and with a great selection to suit every taste. Location-wise, it couldn’t be better — you’re just 15 minutes from everywhere that matters in Dubai, whether it’s the beach, downtown, or the malls. Honestly, I wouldn’t stay anywhere else in Dubai now. The Grand Cosmopolitan has set the bar sky-high — if you’re looking for a hotel where you’ll be genuinely looked after, this is the one.

Absolutely blown away by my stay at the Grand Cosmopolitan Hotel in Dubai — honestly, it’s one of the best hotels I’ve ever stayed in, anywhere in the world. From the moment I walked in, the level of care, attention to detail, and genuine warmth from the staff made me feel completely at home. Every single team member was friendly, welcoming, and professional — but special thanks to Alexandra, Nastasia, Daria, and the incredible management team for going above and beyond. You can tell there’s a strong culture of pride and hospitality here, and it shows in everything they do. The cleanliness of the hotel is unmatched — seriously, it’s the cleanest hotel I’ve seen. The team clearly takes a huge amount of pride in keeping every corner spotless and looking fantastic. And the breakfast? Absolutely brilliant — fresh, delicious, and with a great selection to suit every taste. Location-wise, it couldn’t be better — you’re just 15 minutes from everywhere that matters in Dubai, whether it’s the beach, downtown, or the malls. Honestly, I wouldn’t stay anywhere else in Dubai now. The Grand Cosmopolitan has set the bar sky-high — if you’re looking for a hotel where you’ll be genuinely looked after, this is the one.

All, as all : - reception - staff - bathroom - bed - breakfast - internet - rooftop pool - cleanness a perfect without any discussion 10+

I am currently staying at this hotel as a solo traveller and having the best experience. The location is perfect in Al Barsha. Close to local gift shops, supermarkets, and restaurants. It's an easy min walk to the Metro station, which I use daily. There's also a regular free shuttle bus to the Mall of Emirates and Jumeriah Beach. The rooftop pool area is fantastic, although it is too hot for me to use in the heat. There's also a gym, steam room, sauna and wellness spa. The breakfast buffet is fabulous with a good and varied selection of items across the world and. The breakfast staff are attentive and quick to replenish items and serve hot drinks. The hotel is spotlessly clean, rooms are lovely and spacious. All the staff are super friendly and helpful giving it a polished feel. It's very good value for a modern 5 star hotel in Dubai. This is its unique selling point, which would make me want to return here.

A modern, family friendly hotel. Staff were great, Michael took time to chat at breakfast and made us all feel welcome.

We had a truly wonderful stay at the Grand Cosmopolitan Hotel in Dubai! From the moment we arrived, everything exceeded our expectations — the service, the facilities, and the overall atmosphere were exceptional. The rooms are spacious, clean, and beautifully designed, and the staff are incredibly welcoming and professional. A special thank you to the hotel team for organizing a lovely surprise for my birthday — it was so thoughtful and made the day even more special. We truly appreciated the gesture and the warm hospitality. We will definitely recommend this hotel to our friends and family, and we look forward to staying here again in the future. Wishing the entire Grand Cosmopolitan team continued success and many happy guests ahead! Warm regards,

The attentiveness and customer service skills of all staff, the large quiet rooms and comfortable beds were beautiful. Daily room service, rooftop pool and free transfers. Plus close to the station- everything was exceptional.

Great experience

For smallish hotel in the Al Barsha neighbourhood (so not really on the main drag or near big attractions - except perhaps the Mall of Emirates), this hotel punches above its weight. We stayed in a Grand Family Room and was mega impressed with its size and facilities. Separate shower and bath tub, could listen to the TV from the main room in the bath! Our kids loved having their own beds, in their own area even and the roof-roof-top pool was a hit. We had the breakfast included in our room rate and it was extensive and plentiful. Fantastic range and choice. Our kids loved having waffles with ice cream and all the toppings - for brekkie! One thing I'd say is that eating dinner at the hotel was not an option for us as the price was prohibitive. They had different foods represented each night i.e. Arabic, Asian, Italian, Seafood, etc. We ended up having to go to the malls for food. Dubai felt very safe to walk around (if you can manage the heat) but I didn't find much in the way of family eateries around the hotel area itself.

Very clean. Big rooms. Lovely property. Very nice staff.

Great staff, amazing environment

Fantastic staff, great environment

Excellent location and services

1st time staying at this hotel, overall a very pleasant experience, stayed in room 221 and it’s a well proportioned, extremely comfortable, huge bed, pillows to match, the young guy that cleaned the room was so polite and did an amazing job. All the staff were so pleasant and polite. We stayed half board, breakfast was what you would expect, buffet style with an egg station, evening meal the same with pasta station, each evening was themed differently, Arabian, Italian, seafood etc, reasonable choice, didn’t suit us on a couple of occasions but that was down to our personal preference, quality of the food was good A dry hotel, but we found bars easy enough to find close by, lots of supermarkets in the area if anything was needed Overall a very good stay, would I recommend? Most definitely

The people were wonderful. Breakfast was great. The cleanliness was perfect. Everyone was attentive to our needs and very helpful.

This hotel was amazing in a great neighborhood. Not too far from places. Great staff clean and great breakfast. Many places nearby like spa, hair salon, henna and food spots.

Absolutely, wonderful , beautiful staff, amazing , courteous, loving , staff ♥️ Rooms are remarkable 🙏

Enjoyed very much

Excellent service, all staff were great. Room was clean, spacious and had great features. Would definitely stay here again.

I will summarise my review with the following: “Excellent staff, Exceptional cleanliness, Excellent breakfast buffet and a wonderful experience “ Now I will go in detail to justify my summary: 1. This is the second time we stayed here as our first experience was superb. This time we included the breakfast option and what a great variety of options and excellent freshly prepared food. I must call out Das maharaja restaurant manager who ran everything meticulously with a smile and was always there to help out. Also one of the chef’s Panda who was brilliant and very good and always greeted guests with a smile 2. Irfan who organised all the taxis for guests and always greeted us with a warm welcoming smile. He was great to get a car for us all the time. 3. The concierge team of Safeek, Aleksandra and Mohammed were excellent and always happy to go the extra mile in helping guests and just very top class. Safeek was.always there and helped me and my family on many occasions The room quality was excellent and very clean and spacious and even the steam room , gym, and sauna were all maintained to a very high level of quality. I honestly truly recommend the Grand Cosmopolitan as the best place we have stayed in Dubai and we are frequent travelers!!!!!

Stayed here twice at the start and end of our holidays on route from and to the UK. Being a Discovery Platinum Member we were upgraded on both occasions to a suite and large family room respectively. Hotel was really nice, clean and quiet, just what we wanted.

Another great stay at this hotel, I’m glad to report the high standards of the hotel and staff are still present. This is still one of the best hotels in Dubai we’ve stayed in. Please keep up the great work and I’m looking forward to my next stay here.

This hotel is new (like so many hotels in Dubai) and functioned well. It was, however, without soul. Sterile. Mediocre design, unattractive lighting and no atmosphere. And the staff were soulless and transactional. In four days, no one used my name once. Not at check-in, not when bringing my baggage to the room, or during check-out. And you know you are staying in a 3-star hotel when profit margins dictate that they call someone to check the minibar before you leave, because they don't trust you. Clean, functional, works in a transactional way, but totally uninspiring and forgettable.

Very clean and beautiful hotel. Everything is close by. The Hotel staff all gave great customer service. Breakfast was absolutely amazing with wide variety to choose from . Everything was delicious . It was my cousin’s birthday during our stay . That evening we came to see her room beautifully decorated with a cake and balloons . Would definitely stay here again . Rooms are spacious , roof top pool. Highly recommend .

Great property with lovely rooms, nice and quiet.

Our family trip to grand Cosmopolitan was great. The help form the staff, the ambience, the cleanliness of the rooms and the general location was perfect. We went around with absolute ease. The food was delicious and the pool was very relaxing.

Classy hotel, fantastic staff. Breakfast was excellent as was the other food we tried. Good location for Mall of the Emirates, JBR, Wild Wadi and more

Very welcoming staff. Excellent service. Very friendly

Thoroughly enjoyed our stay at Grand Cosmopolitan. The staff was

The best service I ever received from a hotel facility. Love the breakfast! Everything 10/10!

I enjoyed an amazing stay here with my 8 year old. The hotel is located centrally to lots of activities that you would want to do whilst in Dubai. 5 minutes from the metro which was so handy for getting about. The hotel offers a free bus to the nearby mall and beach. However we did think that beach was great not much there wasn’t for us. There are better beaches. The pool is fantastic. House of pops vegan lollies for sale on the rooftop the bbq was fabulous held in a Saturday night. Staff were able to make milk free pancakes for my daughter. They did attempt deserts however these could have been better. Luckily we brought some dairy free chocolate with us. The Starbucks couldn’t cater for her food allergies either which was disheartening as the cakes looked fabulous. McDonald’s actually have raspberry macaroons that were ok sadly I found this out at the airport but you can order these on carrem. Room was really spacious. Huge bathroom. Amazing staff. Highly recommend. Location again was fabulous. Would definitely go back highly recommend.

Best hotel ever. Excellent service. It was our 2nd time there.

0 complaints. An absolutely fantastic hotel for families. We stayed in a family room. Massive. Such lovely space. Everything. Hotel. Amenities. Food. Service 10/10. The only feedback: there were no towels or water in the gym Shuttle was handy.

Very nice stay withe the family. Staff very helpful especially Michael at meal times. Unfortunately the spa was closed for refurbishment which detracted from the holiday unfortunately. Cleaners were very good especially Amara.

Our family could not rave about Grand Cosmopolitan Hotel enough! We totally loved and enjoyed our stay! Here are the reasons why. 1. Location - very central and near the metro, easy to get taxis, al ansari exchange next door, a lot of supermarket and restaurants including Hashmin BBQ, Sultan Al Arab and Laffa (all walking distance). 2. Facilities - our room is unbelievable! We love the beds, pillows, linens and the bathroom. We wanted to bring the linens home, so exquisite! The pool has a nice view and the hotel overall is always super clean, gives a very modern and luxurious feel. 3. People / Service - this is the best thing about this hotel - service and hospitality are topnotch. They always smile, greet and check us if we need anything. We were never disappointed at any time during our stay. Shout out to Hanna (duty manager), Mary, Aleksandra, and F&B staff Michael, Marco, JC, the one who cooks the omellete and serves the coffee and also the housekeeping staff assigned to 6F. They were awesome and truly made our stay absolutely fantastic! 4. Others - they also have a game room, free shuttle to MOE, jumeirah beach and Dubai Outlet Mall. Overall we had an amazing stay at Grand Cosmopolitan Hotel, highly recommended for families!

Love the hotel... Rooms - Very Spacious, Generous, Clean and a great size perfect Price - Absolutely bang on too, via booking.com, cannot complain at this at all, good value for Dubai. Location -situated in Al Barsha, which is traditionally for local residents and not really commercialised, which I preferred, lots of good value shops and restaurants in area too, you wont get ripped off. Location - no beach - but transport available for free to the Mall and JBR, also walking distance to metro. Location - Taxis are easy to get outside of hotel and cheap enough to the Palm, Business Bay and Marina (30 mins plus £10-15 Taxis) Food - Breakfast is quality and plentiful, good value too, continental and healthy options available. Reception - Helpful and informative The Pool - clean, plenty of beds, and does sell food and drinks priced reasonably (note no Alcohol, which isnt a big deal) The Gym - good size, clean, lots of free weights and cardio equipment, changing rooms have saunas, showers and wet rooms too, good clean and modern. Coffeshop - stocks Starbucks, nice little bonus. Meals - good value buffets available Al round a very solid hotel

Excellent hotel and staff.

Great property and location. Excellent staff.

Staff is amazing, all of them. Indzi made my birthday so nice, she Prepared the room professionally. Food is nice. They have the beach transport as hotel a bit away. Again the staff is the best. Restaurant service, room service. They are all lovely

This hotel is a real gem! From the first moment, I felt right at home thanks to the incredibly friendly and warm atmosphere created by the staff. The service is beyond praise – all the employees were attentive, responsive, and always ready to help. The property and facilities are also very wonderful.

Hotel gave us free upgrade to suite.

Immaculately clean facilities, nice pool area and sauna/steam rooms. The staff are very friendly and helpful. The restaurant inside of the hotel was pricey but there were so many great, authentic and reasonably priced restaurants surrounding the hotel.

The hotel is very clean, and all the staff are accommodating and friendly. They have a pool, sauna, and gym, which we used during our stay. The breakfast is delicious. They have different varieties of food, and you can also order expresso, cappuccino, and hot chocolate besides coffee. We will definitely stay here again.

The property is rated inaccurately as 5 stars when it should be barely 4 stars

Beautiful property. Very clean. Wonderful breakfast. Staff very friendly. Highly recommend!

Good value 5 star hotel. Very friendly staff.

We had an amazing experience

Very friendly staff, always there to help. This is my second time here and I can't fault it.

The room service was good. The buffet was ok in the morning. Variety shuttles to the beach, malls free Good location

Very clean

I am writing to express my profound disappointment with the quality of service and overall experience at your hotel. As the owner of a Forbes Travel Guide travel business, I can confidently state that the standards I observed during my mother's recent nine-day stay do not align with those of a five-star establishment. My concerns include allegations of racism, deficient customer service, archaic operational systems, and a general lack of courtesy. During a conversation with your staff, I personally experienced what I perceived as differential treatment towards ethnic minority guests, exemplified by an abrupt and unannounced call transfer. Furthermore, my mother reported a consistently unwelcoming atmosphere, characterized by a lack of basic acknowledgment from staff, which discouraged her from fully enjoying the hotel's facilities. I also noted several specific issues, such as the failure of in-room entertainment systems upon arrival, despite explanations that seemed illogical. Additionally, a request for basic amenities, including a fruit bowl, was not fulfilled. The condition of the steam room, with its hazardous flooring, was also concerning, as was the unusual practice of collecting tourism fees only upon checkout. The Eastern European composition of the staff also seemed to contribute to a lack of understanding and accommodation of diversity, compounded by communication barriers due to insufficient English proficiency. I would like to commend Michael from the breakfast area, who provided exceptional service and demonstrated genuine hospitality. His positive attitude was a stark contrast to the prevailing atmosphere, and I sincerely hope he finds an environment that values his contributions. In conclusion, I regret to say that I cannot recommend your hotel, particularly to guests of ethnic minority backgrounds. The experience was far below the expected standards of a five-star hotel. You are a two star hotel claiming the fabric of a five star. Do better.

Helpful staff

Great hotel close to the mall of emirates. The train station is only a couple of blocks away but taxi was our preferred method which we easily got at the hotel. The staff were incredible every time. Lots of food options around the area too.

We stayed at the Grand Cosmopolitan Hotel in Dubai in Mar 2025 and had a fantastic experience. The hotel is in a great location, walkable to the metro and in a safe, well-kept area. Taxis were easy to catch as they frequented the hotel, though we mostly used the Careem app to book larger rides for our group of six. Our family room for three was spacious, with lots of storage and excellent soundproofing, making for peaceful nights. The hotel was very clean and modern, and the breakfast was a highlight—fresh, varied, and always delicious. Huge thanks to Michael, Marco, and Jessa, who greeted us with a smile each morning and had our preferences ready by the third day. Their warm, attentive service made a real difference. The tour desk staff was friendly and helpful, making it easy to book outings and get local tips. The only minor downside was the strong lemongrass-scented lobby fragrance, which could be a bit overpowering. We visited during Ramadan, so the upstairs pool closed early for Iftar, but the Iftar setup was beautiful. Overall, a wonderful stay—spacious rooms, great service, and an ideal location. We would happily recommend this hotel and would stay again

The Hotel offers an exceptional stay with top-notch service, modern amenities, and a prime location. Guests appreciate its stylish rooms, excellent dining options, and welcoming atmosphere. With its outstanding hospitality and comfortable accommodations, it deserves an excellent rating. Highly recommended!

Great staff who took time to make daughters day special. Good area near to mall of emirates. Traffic due to Ramadan.

This was the best hotel I have ever stayed at. They made sure my experience was five stars, and I will definitely use them again.

Wonderful room, great amenities. Comfy bed

Very friendly staff. Excellent service. Stored our luggage after the checkout. They even let us use the pool, sauna and shower even after the checkout. Just Amazing!

I’ve stayed in a number of similarly priced/rated hotels around Dubai, but this has been the best experience - rooms were very spacious, super clean with all the amenities you could need, the staff were very friendly and particularly helpful with my elderly mum, food options were good and everything ran really efficiently. Could not fault anything, and would definitely return!

Food, hotel room and customer service.

My daughter and I had an amazing stay. Friendly staff, cleanliness is a top notch. Spacious room,comfy beds and the hotel is very close to metro.

We had an excellent stay at the hotel. The hotel was of walking distance to the metro, which made it very convenient to get around in the city.

Great hotel and amazed with their hospitality