Plaza Chapala Hotel

Close to downtown

Safe area to go out night

Awesome staff. Great breakfast. Best location .

Location is perfect. The room very comfortable. Excellent breakfast. Welcoming staff. Santiago was most helpful.

Barking dogs at night.

Very beautiful very exotic and very clean! Definitely would recommend this hotel

I loved everything about this hotel

Muy buena ubicación, el personal muy amable y servicial, habitación limpia

Que el estacionamiento queda lejos, a cuadra y media o dos cuadras del hotel y para adultos mayores o personas con discapacidad es complicado

In front of plaza. Easy access to uber bus restaurant

Broken chair, water basin is clogged and bedbug

Perfect location to walk anywhere. Super clean room. Powerful shower head and delicious breakfast. Hot tub is nice and hot.

Nice, tranquil garden.

The road and people noise was insane!!! We tried ear plugs and could not block the noise coming through the balcony doors. We have traveled the world and this room was by far the worst. The sewer gas smell was really strong, too! It was A very bad experience for us.

Central location. Wonderfully accommodating staff, treat you like family. Cozy property like home away from home.

Mattresses are a little firm for me, others may prefer them.

Located in town Beautiful back yard for sitting and relaxing

Sometimes a little loud but we were there during carnaval week

Beautiful hotel in centro Chapala. Close to everything with the market right across the street and so many restaurants to choose from. This is the place to stay in Chapala. Lovely staff, and delicious, free,traditional Mexican breakfast.

There were stairs but we managed.

Breakfast and staff, excellant!

Buen desayuno, habitaciones cómodas, céntrico

Nescafe soluble es el concepto de este hotel fraudulento que se pretende Boutique

Todo fue malísimo: la descortesía absoluta del recepcionita que inclusive nos dijo que no había estacionamiento, cuando sí era el caso. Nos dieron la habitacion uno con un ruido infernal de la calle; pedimos que nos cambiaran, sin ningúnn resultado. El colmo de la burla es que te proveen con tapones para los oídos en la mesa de noche.

Muy limitado

Siempre busco alojamiento con estacionamiento y el que tienen subcontratado cierra antes de la hora que a mi me informaron, tuve que dejar el auto en la calle que afortunadamente es segura

Location

There was a domestic disturbance outside our door and the hotel did nothing. Manager was not helpful at all, even after our complaint next day. No sleeping at all. Terrible experience, will not recommend this hotel.

Breakfast was excellent and substantial enough to last us several hours before another meal! The staff were incredibly helpful to us, especially when we had a problem (my fault -- misplacing my phone). Santiago was especially helpful. The location is close to the malecon and many restaurants. The garden is tranquil and even offers a jacuzzi.

The only problem was that there was some noise from a nearby bar some nights, but the hotel provides earplugs.

Absolutely gorgeous little hotel, right on the plaza. Parking very close by, and very secure. Immaculately clean and well-maintained from top to bottom. Incredibly helpful and friendly staff, who were very accommodating to our somewhat odd requests, and necessities. Fantastic water pressure, nice dark curtains/shutters, nice linens, bedside water, 24/7 lobby, and nice and quiet in my room facing away from the plaza (off of the main lobby), but a tiny bit noisier (on a holiday weekend) in the front room with the invisible coffee table.

Dad almost broke a rib tripping and falling over that glass coffee table in the front room facing the plaza.

Breakfast was great. Accommodations were good. The staff was very friendly and helpful.

Breakfast few choices and limited menu it was very poor and disappointing. Especially when hotel had a full menu at breakfast but not for their guests staying at the hotel.

Did not like the constant barking of dogs in the garden area of the hotel especially at night and during the morning and afternoon. We booked room because of the garden and patio but were not able to enjoy this area at all.

It was very clean and centrally located. Complimentary breakfast was excellent!

The noise from the motorcycles

The kitchen service and the breakfast is really good. The Cook does a really good job. Only one of the front desk guy. I can’t remember his name was very cooperative.

This hotel is at a location which is already very loud. I have stayed here before. There was a festival outside till 2 AM in the morning. They gave us earplugs so we can not hear the outside noise. I cooperated never complained. This time I rented the penthouse. The doors and the cabinets in the penthouse are so cheap when you close them the whole hotel will hear them. You don’t rent a penthouse so you don’t move around in that place. I got a text message from one of the employee that you are very loud. I showed him the next morning the cabinets and the doors are so cheap. Not at all upto the standard of the price they’re asking for. The staff downstairs for five days was very rude. Just because I had a local family with me staying in another room. They only want to treat gringos well and not the local people there. This is totally unacceptable. This is the last time I’ve ever stayed in that hotel and will never go back.

Very helpful and friendly staff. Steps from the Malecon and restaurants. A great place to see Chapala from.

If driving, make sure you reserve parking nearby, though we got lucky with street parking for our stay.

Best location ever! Super comfort beds and nice hot tub. Good breakfast Shout out to Ignacio and Santiago.

I loved everything about this hotel suite! How close it was to the town, the balcony, the terrace, the spacious living room, dining area, and adorable, fully loaded kitchen. I loved the fact that each bedroom had its own bath. The design and vibe were beautiful. I will always stay here if I come to Chapala. There is nothing like drinking a cup of coffee and having a view of the plaza.

It didn't have washer and dryer.

Todo muy bien y muy amable personal

La ubicación e instalaciones.

Donde se debía parquear el carro para bajar las maletas que era en media calle, lo que es peligroso, se puede ocasionar un accidente, lesionando la integridad de las personas.

The hotel was exceptionally comfortable. The location was excellent and very safe. Especially if you are traveling with your family. I would recommend this hotel to everyone traveling to Lake Chapala.

The hotel was a little loud at night as it is very close to the plaza. But they provided me with the ear plugs and it helped a lot.

Plaza Chapala Hotel is in great location and is close to shopping, food and the city Centro. The grounds were lush and lovely and the staff was wonderful.

Every day I was greeted with a cup of coffee, toast with butter and jam, and a bowl of fresh cut fruit. The fruit was usually guava and melon.

When you walk in, the grand staircase, Mexico style, presents a lush garden view as you ascend the stairs. The front desk, well versed in English, greets you warmly. The staff is friendly, well trained, and informative. You get a feeling they really care about your stay. They say, they are there to answer any of my needs. You are shown around your room, TV, Air-con, Fan, safe, how keys work for night closed doors and any other questions I can ask.

Todo todo estuvo muy bien

Todo perfecto

Amazing staff! We will come back

Lo mejor fue el servicio y atención del personal sumamente amables y atentos. El desayuno muy rico!, muy casero.

El estacionamiento ( Tal vez los lugares disponibles en el estacionamiento de la vuelta podrían ser más)

Clean and convenient. The garden is very pretty.

Beautiful room, great location, and staff amazing. Spacious room, with AC and located just a few blocks from the Chapala boardwalk (walking distance).

Nothing to say, all was superb.

Ruhig zum Schlafen

Jemand hat nicht Ihre Arbeit gemacht. Wir haben ein Tag vorher den Wihrpool Stunde beantragen und das Personal hat es absolut vergessen.

The room was spacious and clean there was a small balcony looking onto a garden area.

It's built on a bit of a hill so stairs everywhere

We enjoyed our stay....

My family and I recently stayed at this charming hotel and we were thoroughly impressed. From the moment we arrived, the customer service was excellent—every staff member was friendly, attentive, and genuinely eager to make our stay comfortable. The free breakfast was amazing and delicious. I recommend the chilaquiles and their pancakes. The hotel itself had a warm, inviting atmosphere with thoughtful touches that made it feel special and unique. One of the best parts of this hotel is its prime location—just a short walk to local stores, restaurants, and shops, and incredibly close to El Malecón, making it easy to enjoy everything the area has to offer. Highly recommend this spot for anyone looking for comfort, convenience, and a touch of charm! Muchas gracias a Santiago, who treated us like family when we were there.

Quiet and clean good staff, good security. Good breakfast included.

The downtown area and the pier were within walking distance. Very beautiful city.

Delicious breakfast included. Can walk to the lake and very close to many restaurants and cafes. Town’s main square is across the street. Bus stop is within feet, taxi zone across the street. Very convenient location

Breakfast was delicious many options! Staff was great & location was perfect.

Charming atmosphere, welcoming staff and unique! Furnishings and courtyard area were beautifully decorated. Stayed for 5 nights and enjoyed our room. Very clean and daily delicious breakfast . The chilaquilles verde were my favorite! Super comfy bed and wonderful shower! Felt very secure with our garden suite and in room safe.

Es un bonito Hotel, en muy buena ubicacion.

This is a great property and the staff are extremely attentive and kind. Thank you.

Check in great, staff was wonderful, room was ok, biggest thing for me was the aweful Smell we had from the bathroom, make aure to put water in the drains to avoid this, be prepared for the loud cars and the muaic from the area places, you can hear them but over all it was a good stay, I would stay here again prepared for the items I stated.

The staff was wonderful. Hotel is beautiful. Food was delicious. Love that everything is walking distances

Garden with hot tub was nice and relaxing.

El personal muy amable, muy bonito el lugar, muy limpio. Me gustaria volver

Excelente

Front desk staff average. Room okay. Area noisy and dirty. No pool.

I had a problem the first night. My bed was too soft and I had back pain. I told the Manager and he moved me to a much better bedroom and bed. The hotel is off the main street of Lake Chapala. It was also right near the walkway next to the lake. There were a number of restaurants nearby. I say this because when in the Hotel it was totally quiet. And I'm someone who needs a quiet room to be able to sleep. I had no problems. The breakfast was included and there were a few choices. I always had the same thing and it was always very well cooked and there was a willingness to make a few changes. As an aside - the staff was very friendly and helpful. I'd be happy to stay there again if I returned.

Easy check in, very friendly service. Beautiful courtyard and good location. Breakfast was a nice bonus. Will definitely be back!

A truly lovely boutique hotel with a very comfortable room, lovely garden, and a very friendly, warm, accommodating staff. A gem!

Great location

Some rooms do not have a window Minimal amenities in the room

We really enjoyed the traditional Mexican style of this hotel. The garden room was lovely with a terrace opening out to a beautiful green space. It felt very luxurious breakfast was included with our room. The plaza is right across the street. The town is very walkable. We would definitely come back.

Hotel Plaza Chapala is closely located to the Malecon and lots of restaurants. The staff was friendly and helpful, the rooms were very clean, the beautiful garden with mature trees is located away from the road noise.

For $130USD/night ($2340 MXN) we got a very small room WITHOUT a WINDOW, only 4 feet away from the reception! Until midnight we had to listen to 2 employees talking right behind our room door! Next day we paid additional $300 MXN to get a room with a window away from the reception. The only highlight of the breakfast was orange juice. The rest of the food was really bad, the cheapest wet bread even after the toaster, pancakes from a mix, bad coffee and margarine instead of butter! For what they charge per night I was expecting to have good coffee from a machine (not from a thermos) and a piece of quality bread with butter.

The cleanliness and the staff. Also the food was excellent as well as the service.

Muy cómodo hotel para descansar y sus jardines botánicos hermosos, con mucha fauna bella, muy recomendable, su desayuno muy rico pero lo mejor es su personal muy amables todos.

The location, room and staff were all great.

Because it’s on the Main Street the noise can be a little loud. It quiets down after 11pm & the hotel leaves ear plugs— but be aware it’s what you get when you wait to be near the main area of town.

Breakfast was excellent and testy

Everything was OK now I don’t think of nothing had to be changed

Lovely quaint hotel in the heart of the strip. Delicious breakfast and lovely garden.

The staff were very nice and helpful. The location is in a great spot in the city. The breakfasts were great! The hotel is very cute and quaint. The area was very clean.

It was VERY noisy. The water heat and pressure for the shower were not good at all. It was a trickle and the took 15 min to get the water warmer....and you could not put your toilet paper in the toilet, it must be thrown away in the trash. The bed was very hard and not comfortable to me.

Beautiful place, everything you need right outside. Staff was super friendly, definitely recommended. Will stay there again.

From Dahia, Erica the Assistant & Housekeeping, Vero to meeting GM Ivan, I love this place. Accommodations & amenities were well done! I enjoyed eating complimentary basic breakfast outdoors on the terrace garden patio & discovered the hidden Buddha set back in the garden. How beautiful and amazing!

Excellent location. Staff was wonderful, beautiful grounds.

I would say that the only bad thing was that there was no elevator. We had to climb 3 flights of stairs to get to our room. But the grounds were beautiful.

Nos gustó mucho, el personal fue muy amable, el desayuno estaba muy rico y las instalaciones estaban limpias. Volveremos :)

Small friendly hotel with super location. Near bus stop, taxi stand, lake, shopping, etc. If you stay here you don’t need to rent a car. Lovely rooms, super clean, nice breakfast included. You won’t regret your stay here!

Beautiful boutique hotel

Excelente lugar

Fue hermosa nuestra estancia en este maravilloso hotel

We had to upgrade as the room the hotel said we requested was very small and very dark - not at all what we anticipated. (The listed square feet of the room was incorrect). The hotel said this happens all the time!!! We were able to switch to a wonderful, spacious , comfortable and well lit room. We weren’t given the Booking.com discount, the hotel charged us the full price as we lost the genius discount of the first room.

Very well maintained and clean

My room was a bit dark with only one small window into the dining area

The entire Staff was very polite, professional, helpful and cheery. We had a beautiful room with a king bed - The breakfast was excellent - the outdoor area is small but very relaxing with plants and trees well maintained. Walking distance to the boardwalk along Lake Chapala - enjoyed a few local restaurants - Chatterly's and Romeo and Julieta - excellent. Homemade banana bread from a vendor on the main road near Centro was fabulous.

We stayed during a weekend - many tourists in Town so it was a busy area..... but then, some people enjoy the hustle and bustle of the City..... we probably prefer a bit more quiet.

Is very nice

Very hard bed. I just couldn't sleep well.

Es un hotel muy agradable, muy limpio muy bonito en general y con excelente atención de los trabajadores, cuenta con servicio de estacionamiento a la vuelta del hotel y excelente ubicación a dos cuadras del malecón

El hotel está cerca del malecón y de una plaza. Es accesible a la terminal de autobuses y a muchis restaurantes

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Everything was excellent except for the AC in the room. It wasn’t efficient for the size of the room and it didn’t stay cool especially at night.

Excellent hotel but did not have hot water.

It was a clean comfortable hotel. Great manager and staff.

Breakfast was great and the staff was wonderful.

The room could have had at least some drawers to put stuff away.