Muong Thanh Luxury Ha Long Centre Hotel

צוות אדיב , מיקום מצוין . איחרנו לארוחת בוקר בחדר האוכל כבר היה סגור ובכל זאת אירגנו לנו ארוחת בוקר . יפה מאוד מצידם

Everything was amazing from staff to location and cleanliness.

Elevators were a bit slow

Location was good hotel had lovely big suites to upgrade too but where in need of modernisation Had rooftop bar but was not open

Very dirty in general the daily cleaning was not good but the whole hotel could do with a deep clean Advertising having rooftop bar which was not open couldn’t even get up there in the lift when asked said was under refurbishment

Tuyệt!

Vacker utsikt

Topp floor var inte färdigt

L emplacement le service et déjeuner

Rien

The location

Nothing

Pool

Everything was perfect

Không thích điều gì cả

Phòng trang bị so với các khách sạn 4,5 sao ngang tầm thì thực sự không bằng họ. Bởi mình đi cũng khá nhiều rồi. Lần thứ 2 quay lại mường thanh nhưng đều có sự trải nghiệm không tốt. So với giá tiền thì khá là đắt. Trang bị cũng không được như đúng cách gọi là 4 đến 5 sao. Khá thất vọng

Le petit déjeuner Proximité avec Sun World Proche des rues commerciales

không có ban công, các món ăn sáng chưa ok lắm, không có bể bơi bốn mùa

Hotel charged my bank card on booking.com Then took my name off the original booking and changed the name to the 2nd person. Made us pay in cash 💸 refusing to give original receipts and if your Australian I wouldnt recommend this ha long bay muong thanh. Iv stayed in the Da Nang location and didnt have problems but this HA LONG CENTRE LOCATION STAFF ARE SCAMMING AUSTRALIANS DO NOT TRUST THEM Id add the photos/ screenshots of the receipts / online paid bookings but personal information on them.

THE FACT I HAVE PROOF OF THE ORIGINAL BOOKINGS AND RECEIPTS AND WAS CHARGED IN CASH. They told me my master card was not accepted and needed to pay in cash..... I had to ask 7 times for a copy of the cash receipt only to find they have taken my name off and put the second person name on and left the booking.com on the receipt. DONT TRUST THE STAFF IN THIS HOTEL THEY STEAL AND SCAM

景觀

Location is ok. Near sunworld park. Shops around.

No wake up call at 0530 AM. No bellboy at 0800 AM to take down luggage. ONLY at 0809 AM. No breakfast ready at 0600 AM. No lights in corridor to breakfast at 0600 AM. No hotel employees at 0600 AM in breakfast restaurant. No food ready at 0600 AM at breakfast. No forceps when employees say breakfast ready. No much choice at breakfast. No fried Bacon. No Olives. No yogurt. Only one kind of cheese. No much choice for sausage or hot dogs. Only 2 juice drinks. Watermelon juice is much water little melon. No choice of coffee. Napkins from paper NOT cloth Napkins. Poor breakfast.

Το προσωπικό του ξενοδοχείου δε μιλούσε καθόλου αγγλικά και η συνεννόηση ήταν ανέφικτη και κουραστική.

Good value for money

Too many hotels with similar names which makes it hard for taxi drivers to find the hotel

Breakfast was below expectations. Not the hotel's fault but one nightclub around plays EXTREMELY loud music until midnight, daily.

The hotel is centrally located opposite sun worls park The rooms are spacious and cozy, the staff helped us with everything we needed. The breakfast was good

We couldn't find anything.

Excellent hotel! Service, comfort, and amenities exceeded our expectations — truly a five-star experience.

The hotel is listed as 5 star, but it had very low occupancy and as a result there was no air conditioner in the lobby and elevators, the buffet was pretty poor and definitely not up to par, likely for the same reason. The room was comfortable with nice view, but no shower cap/comb/ toothbrush were provided and we were charged for the LAUNDRY BAG!! The water from the shower was spilling over to the toilet room. Gym was closed. Definitely not 5 star hotel.

The location is excellent , close to everything. Staff is friendly, but very hesitant to help. The rooms are outdated, the sink in my room kept getting clogged. The ac in the hotel was not working, in the room it was comfortable. Breakfast selection was limited compared to the other hotels we stayed at. Would rate it 2 star, but the view from the room was breathtaking.

离SUN WORLD非常近，出行方便

早餐品种太少了，和五星级酒店不太匹配

Value for money, very close to market, sun world is just opposite, instead of coming for a day visit for halong bay cruise, one should stay atleast for 2N.....with sun world experience....we enjoyed a lot 😀

Mọi thứ đều rất tốt

The staffs were wonderful and extremely helpful!

bộ phận FO thủ tục c/in c/out nhanh nhẹn, linh hoạt, phòng ốc sạch ở mức tiêu chuẩn, vị trí đẹp

- nhân viên F&B service thiếu chuyên nghiệp, ko niềm nở, vừa order cho khách vừa nghe điện thoại, clear đồ trên bàn khách, ko với đc cx ko mở mồm nói 1 câu lại đi vẩy tay với khách - bếp làm đồ ko ra gì, mang tiếng làm ksan để biển 5* nhg ko biết làm club sandwich, thế mà cx bày đặt cho vào menu ra đồ bánh nát be bét, nhân viên vừa đi vừa dùng tay không để vun bánh để chắc hy vọng khách ko thấy bánh tan hoang quá, bthg làm club sw ko muốn bị đổ họ sẽ xiên 2 cái que cố định vì n là bánh kẹp 3 lớp nhg chắc do ko biết làm nên v, bánh nguội ngắt, gần 45p mới ra đc 1 phần bánh đó mà nguyên liệu nào trong phần ăn cx như lấy vội từ tủ lạnh ra vậy, chắc quên order ròi, t để ý thấy cả nhà hàng có 2 đoàn (4 bàn tròn 10), 1 bàn set đặt trc và mỗi bàn 2pax của tôi gọi ala carte 2 món mà làm ăn cứ phải gọi là chán thật. thất vọng ghê á hy vọng sẽ training đàng hoàng chứ ntn là hỏng từ trên rồi, muốn phát triển thì nên lưu tâm. cho 7 điểm là quá rộng rãi đó nheee BẾP QUÁ KÉM, NHÂN VIÊN SERVICE VÀ KITCHEN KO BẰNG NỔI TRAINEE CỦA CÁC KSAN LỚN KHÁC!

Reception was very helpful when I left passports in the safe whilst cruising Halong bay. Presented very quickly to as as we checked in for second stay. Close to cable car and amusement park.

Description of facilities was way off the mark. We were meant to have Executive lounge access, but lounge was 'shut' and had someone seeming to be living in it. Roof top bar didn't exist, whole floor was empty. No other bar in hotel, apart from a small servery in 'breakfast' restaurant, that had beer, bourbon, and whisky only. Hard to order any (listed) cocktails. Room had no special access to 'infinity' pool, and main pool had large stone wall past glass screen. Main Beach had very noisy music till early in morning.

breakfast was a mix of vietnamese and european , i loved the choice of vietnamese food particularly liked the sticky rice and prawn/squid spicy dish served on my last morning

some dishes would have worked better not being kept warm for a long time also lables telling you what the food was rather than guessing would help

During my stay we experienced a lots of local people traffic. I was very busy during breakfast and around swimming pool If you want to come consider a days and the time of the year?

Massive hotel. Terrible breakfast. Too busy with lots of rude guests. However the staff were polite and helpful.

Better breakfast and encouraging the guests to be respectful.

The pool was very nice but only had 4 sunbeds for such a large hotel and was very difficult to get a drink or food by the pool.

The breakfast food was average and they advertised certain facilities that were not at the hotel. It was a confusing checkin process and one of my friends had an issue and the staff initially did not disclose it was the hotel mistake.

The room was huge and very clean. We have a great view. Huge bathroom which I loved.

My room stated it had a Kitchenette, all it had was a kettle and cooler fridge. So couldn't prepare any food which I would expect from a Kitchenette. I was suppose to have access to the Executive Room, there was no Executive Room operational, no offer of any compensation for this not being offered. Pool area for this massive hotel only had 4 deck chairs to sit on by the pool. First time in a foreign country that it was hard to communicate in English, usually you would find at least 1 staff member that could speak English. This proved difficult thank goodness for Google translate. Found the location too quiet with no many options for good food.

Location was great, but Ha Long is a ghost town. Obs not the hotels fault.

The hotel and hotel rooms were great!

There wasn’t anything much to do in the area except a theme park, massage and some seafood restaurants.

We went to Ha Long Bay for a two night cruise. We wanted to stay a night after the cruise so we don’t have to rush to the airport. Breakfast buffet was just okay. Too many people and very chaotic. For a little more money you can stay at other hotel. This property looked rundown. Not well maintained

Great location. Walking distance to Sun world (cable car and amusement park) and international ferry terminal. Lots of restaurants and shops nearby.

Some difficulty communicating with staff in English. Loud music outside the hotel at night.

Ok hotel

Nice hotel, enjoyed my stay.

Great view but the hotel is a bit old and really needs some renovations.

Staff were wonderful.

Everything was great

Good !

Good location, clean and comfortable. Very helpful staff. Nice pool with fantastic view. Breakfast was decent.

No communal areas for socialising like a bar. The sky bar was shut due to the typhoon which was totally understandable but the bar on the ground floor was also closed.

Good spot especially if your wanting to visit the sun world theme park it's clean and tidy and good value

Great location in ha long.great and welcoming staff. Across the road is a milk bar and restaurant strip's. The facilities were great.

The hotel was very nice.

It was a little too far out of the CBD.

The view was okay.

As a 5 star hotel, no one opened the doors and helped with luggage, staff was unfriendly and unhelpful, there was no proper line or system at the front desk, and they charged me for an additional night even though I cancelled before the cancellation deadline. The front desk staff Thao and Vien have no knowledge on the rules and policies of the hotel and tried to say that they were unable to give me my money back. I had to explain to them that they were wrong and wait for them to call their supervisor, who ultimately refunded me the money that was rightfully mine. They wasted my time during the process of all this. Horrible staff and service, would not recommend stay here.

wonderful breakfast, a lot to chose with amying cuisine

The way to the beach is 20m far even though it looks close

From the moment we entered the building we felt welcome. The hotel is conveniently located, has great views and is close to attractions. The room is spacious, clean with very comfortable beds. The breakfast is excellent. Staff are friendly and very accommodating making the stay most enjoyable.

Great property, but noisy. Staff were lovely and helpful. Room was spacious and had an amazing view. Fantastic pool area and great breakfast.

The overall space of the room is large and comfortable

When I called room service to order food, I was told that they couldn't speak English, and then the call was hung up without any explanation. I had to call the front desk to place my order instead. It was quite absurd

Location

Noise from the beach.Very loud noise

Muong Thanh Luxury Ha long Centre hotel was above expectations. Food was excellent. The room was spotless and beautiful Ocean view. Friendly and accommodating staffs, willing to help with a smiles. There was a young manager name Mr Ngoc that help to serve us breakfast, he was very polite and helpful. Definitely will comeback and stay here ad my hotel of choice.

Great location and very nice services , the view from the room was amazing

The property was nice and clean. Food is good.

The staff is very polite and helpful.

아이들이 있어서 선월드파크가 바로 앞이라 너무 편하게 있디기 깁니다. 음식도 맛있고 직원서비스도 대단히 잘 친절하고해서 매우 만족합니다.

We were on a cruise and had an overnight stay Halong Bay so we decided to spend the night at a hotel. Our tour guides recommended we stay here. It was only a five minute drive from cruise port and walking distance to all the local restaurants. Check in was easy with four people helping just us. One even showed us around the property. We had a spectacular view of the city, our ship and the amusement park below. Only complaint was the disco across the bay was really loud in our room but it did stop by midnight. Breakfast was incredible. Need to come back and stay longer. $87 for a luxury hotel? Only in Vietnam! This was Four Seasons quality in USA.

The Staff, although they struggled a bit with English were very helpful and ready to assist with any enquiry. The buffet breakfast was great and the location very central with an amazing view from the room.

The hotel is clean, calm and have a nice view. The room is spacious and comfortable. Hang and Phuong are very professional and welcoming. The staff overall is nice and respectful. Also the breakfast is good but could be more various. The food is good and is easy to order.

The breakfast is not various

Exceptional service from the team at Muong Thanh! Thao and Huyen have been amazingly welcoming and made my stay pleasurable. Thank you 😀

Looks good.

Absolutely shambolic hotel. The windows let all the noise in. You are round the pool, can’t get any drinks or food. Then i tried to take my baby back up to the room in her towel. And the guy stopped me, made me give back the pool towel and carry my baby up naked. Absolute disgrace. DONT STAY HERE. They’ve made it look good. But it’s an awful hotel. Food is crap.

Breakfast was great-good location