Hampton Inn by Hilton Verona at Turning Stone

Free hot breakfast, friendly and helpful staff, conveniently near casino.

Pricey but worth the stay.

Very close to Hamilton which is hard to get hotels in. Clean and friendly staff

Nothing

Plenty of parking

Cost

The front desk staff were wonderful. We had an early arrival and they were happy to accommodate us. Very smooth transaction.

Clean, friendly staff, excellent breakfast

Location

Housekeeping NEVER came at all during our 6 days.We always had to ask for towels, TP, and dump our own garbage

Clean and very friendly staff ! Would definitely recommend

The rooms were spacious and very clean. The rooms very quiet. Everyone was very helpful. Loved there were buses for the casino close by

Hotel was clean, convenient

The front entry way and front desk area had an EXTREMELY STRONG odor of marijuana. I have no problem with pot, but it stinks, and it shouldn't be the first impression one gets at a hotel.

Very clean and the staff was amazing

All perfect

Comfortable spacious room and great breakfast.

There was no liquid soap in the shower dispenser.

I stayed here for business. It was excellent! I highly recommend it. It was very easy to get to off the Thruway; it was very clean and updated; and the staff were very friendly and helpful. A room with 1 king bed was very spacious and clean. Thank you!

I recently stayed at the Hampton Inn with my wife celebrating our birthdays. We had a spa day at Skana at the Lodge and dinner at Creekside. We arrived at 1:30 pm and Shawn handed us the keys. We entered the room and it was thoughtfully decorated with a Birthday banner,hats and some sweets.That was an incredible touch and very much appreciated. The room was clean and nicely appointed. We had an outstanding time ,the staff was great and we would recommend the Hampton to anyone going to visit Verona. The complimentary casino van is so easy and convenient as well.

Clean and spacious

Manager and staff were very friendly.

There was an issue with hot water, it was coming out milky/off white. Cold water was clear.

The location was very convenient to the thruway. Staff was extremely courteous and professional. Room was very clean. Beds and pillows excellent. Recommend to others. The shades to the window are an excellent option.

The only thing I did not find convenient if needed. There wasn't a notepad or pen in the room.

We love this place. We have been staying here since it was built. Recently more often. Everytime we visit the casino, we stay here. We park the car and the convenient 24 hours shuttle to the casino is perfect. Friendliest staff and shuttle drivers. The in room coffee tastes great as well.

Overall, this is a nice hotel in a nice location.

We accidently booked the wrong date. When we arrived we asked to switch the reservation. Staff seemed to indicate that we could do that. We called and messaged several times and never got a credit or response from the hotel. We were charged again for the stay.

Staff was very congenial. Bath was big and clean

Barn door fell off the track. Beds matress moved on base everytime you hit in or out.

The breakfast was a little underwhelming, everything else was great

Free use of shuttle at all hours

Thermostat in room did not seem to work properly as it was set to 72 because anything less was causing cool air and even at that temp it was still colder in the room

Cleanliness, Location, Courteous staff

N/A

I loved the modern room. I also liked the 2 types of blinds. Both privacy but one was light filtering. Large modern shower.

Bed was on the harder side while the pillows were too soft. That's just a me preference not on the hotel itself. Overall, a great stay.

Was cleaning and most of staff was plesent

Didn't stay plus got double billed for the non existent stay which I am currently protesting

The room was spacious & clean. Love the soft water to shower with! Enjoyed our stay.

A bit pricey, but so is everything now-a-days!

Location

Great place near casino with shuttle bus which was very easy.

Very helpful staff at front desk. Quiet room and comfortable. Will stay again.

Holly was wonderful at the front desk-clean rooms and the pool/fitness center were great!

Xxx

Everything was good, breakfast was okiesh

Nice clean hotel

Breakfast was awful

Clean

I love this Hampton! It’s an easy stay on my business travels here as it’s new and clean and is an updated hotel design. It’s quiet. Breakfast is always fresh and there is ample seating and plenty of space to move around. The icing on the cake is the staff- helpful and so friendly! I’ll be back!

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Facilities are nice inconvenient to casino the problem is we got all the very little sleep and the smoke alarm went off at 7 o’clock in the morning Not great when you go to bed at 4 am

It was so easy to get over to the casino. They had transportation back and forth all day. We went to see a headline act at the Turning Stone Casino. Would definitely recommend.

Room was excellent service was great. Only problem was a flood early in the am which left no water to shower or wash up or brush teeth so had to check out early.

The front desk employees were so unprofessional and poorly trained. I asked for my room to be cleaned and was told they do it every other day ridiculous covid is over I don’t pay 450.00 a night for a 3star hotel and not have my room serviced. The smoke detector went off at 7 am with no explanation of what happened and no water so had to check out at 7:45 without even getting a shower

When you can’t get a room at Turning Stone Casino. This is your best option!

Room was clean no musty smell which is great .In need of new beds all are very hard .

It was very clean and girls at front desk were great to us!

The front desk staff was very helpful.

The property was quiet and clean. Seems fairly new. The shuttle to the casino was a good bonus. The breakfast buffet was good. Overall a quiet comfortable stay.

Room was clean, hotel was clean, staff was friendly, breakfast was ok

Clean rooms , great breakfast, friendly staff. We were close to Boxing Hall of Fame. Outdoor patio. Will go back!

I can't say anything bad about it

The 3rd floor room I had was mych better then the last time I stayed on the 2nd floor .This time there was no musty smell my room was very clean unlike the dog rooms which seem much worse..Only complaint was those beds hard rock hard not at all comfortable no matter what floor .The rest of the stay was nice.

Aw

Very clean great location and easy to get to. Close to highway and casino

Best place to stay in Verona!

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Absolutely outstanding stay at this Hampton property. It's new, super clean, the food is great, but honestly and most importantly it's probably the best service I've ever experienced in hundreds of hotels stays. The people we interacted with were always going above and beyond. Vicki checked us in. I have never felt so sincerely welcomed to a hotel. She had great tips on the local food scene which allowed us to get the kids fed after a long day on the road and did everything to make us comfortable, even setting us up when we brought back the take out to enjoy it in the dining area (much better than trying to feed the kids on the beds in the room!). The next night, Holly saw us microwaving some more leftovers (again, feeding the kids after a big day out and about) and sprung into action setting us up with everything to enjoy our meal. As we ate I witnessed her greet many customers with a smile and addressing all of their needs / requests with ease and a smile. I find that at a lot of hotels, sure if you ask for something they can generally meet the needs, but the culture across this entire place seems like all the staff genuinely want to do everything they possibly can to make your stay as comfortable and enjoyable as possible. Huge thank you for a great stay! We will never stay anywhere else in this area!

Convenient location and shuttle service to Turning Stone Resort

Having breakfast available. Good use of space.

Breakfast was okay. Coffee good. Gym was nice. The staff was very helpful and welcoming.

Thought the price was a little high. Can’t think of anything else.

Great stay at a reasonable price !

Reasonably priced and conveniently located.

Close to casino but was very expensive for accommodations

Great place to stay, the place was clean, and the staff was friendly.

Nice free breakfast polite staff and friendly

Great place!

They didn’t give nor offer me my complimentary waters for being a member.

Great staff close to the turning stone…shuttle available…perfect stay

Best was the shuttle to the casino Slow check in Dirty carpet, but overall, the smell of bleach made me feel better to know you tried to keep it clean

A clean beautiful newer hotel.

Our experience at this Hampton was excellent! The staff at check in were helpful, friendly and very accommodating. Our room and bathroom were immaculate. The bed and room were very comfortable. The breakfast was delicious!

I liked that was near everything I needed too accomplish while up too visit my family. The bed was comfortable .. There are many restaurants with in driving distance .. what I didn't like as how they tried too over charge me by 900. But I called Expedia and they talked too them .

The hotel was great. Clean and spacious Staff was great. Shuttle to casino and back. Their free breakfast was good. A lot of options

The staff at the Hampton is very personable and professional. We asked for a little extra time on our check out date and it was granted with no problem. Highly recommend staying here if you are visiting Turning Stone Casino.

Very clean room and the staff went over and above to serve us. Also the shuttle to and from the Casino was extremely useful and timely! We never had to wait more than a few minutes!