The Fern Brentwood Resort, Mussoorie, Series by Marriott

The property is very close to mall road and convenient for people like me who travel without a car come from far away cities. I would say it’s perfect for people looking for a nice hilly experience. The views are beautiful from the hotel. The staff esp Kanika from reception was in touch with me before the stay to guide the right directions and during the stay also took good care of needs. Always attentive and very helpful. The cleaning staff was also very good they were constantly looking after what we needed. I loved the breakfast buffet lots of options and there was evening high tea that was also good. I used to feel full all the time hardly felt the need to eat outside accept for lunch and dinner. We also dined there which was good food.

The bathrooms were a bit disappointing the door that closed behind had cracks. And were a b it small also.

All are very good like rooms, services,behavior.They provide all the things likely paratha milk fruits for your kids 24hrs.

The property used to be organised however now it is highly disorganised. They charging 16k to 22 k for a room per night. But they don’t give proper service even after arriving it took more than 40 minutes for my room to be ready. Plus, they are applyin marketing strategies and overloading but there is no space to eat when dinner and lunch is given in the accommodation deal. The Resturant staff and space is very poorly organised plus Ankit and Suresh are not ready to help if you ask for less spicy food or food just with black pepper due to dietary restrictions.

The Resturant staff and food. Overloaded with no sitting. Plus you need to enter inside the lane to reach there and walking to the mall Road is full of street dogs in front of the lane close to the hotel. Very bad and suffocated lane and entry. Too Much of salt put in chicken curry after good 40 hours of waiting.

nothing

The location Ambience

Noisy at night with children playing in the lawn.since we had ground floor room

Your room size is too too small as of expectations

The hotel is well located, near all of the shops and restaurants in Gun Hill but far enough that it is quiet. It is a 5 min walk. The food was excellent (breakfast and dinners) and had a good variety of Indian and international foods. Our room was not located in the main building but in an annex building. Our room was spacious and well-maintained.

While the room was very nice, the hallways looked like they needed some upkeep and less clutter from random chairs and tables that seems to be part of overflow from other areas

Centrally located in Missoorie

They had a party that continued till 12 mid night. Noisy people walking up and down by corridor with consideration for others. The hotel needs to improve its acoustics in the rooms and doors to avoid outside noise to enter inside the rooms.

Cottage design rooms with panoramic view. Great food n service, very close to Mall Road

Na

Best was the view from our room. it was out of the world view

The parking. And I couldn't bring my car inside the property

Stay was ok… pictures showed valley view but quite a lot of rooms have no good views

Cleanliness and nice ambiance

Great location great hotel expensive but since we were traveling from US it was nice and private and away from the main drag

Great View , great location, walking distance from Mall Road. Kudos to live singer.

The locations

The property does need some modernisation internally. The bathroom does need to be updated with new features along with the bedroom.

Great view from the balcony. Room size was good. Live music during high tea was a nice add on.

Room details in this listing did not match the actual room. I paid for "Winter Green Premium room" which stated high floor with balcony. But, the "High floor balcony" turned out to be a "ground floor verandah" right by the car parking. They stated they were "unaware" of what was listed here. Finally, they agreed to provide a room with a balcony after much back and forth. There was cold air coming through a gap in the balcony door even though it was shut which meant heating was not as great as it should have been.

Overall conform to its reputation. Noisy hall with people talking loud at all hours and groups celebrating with live music

Pricey

Everything and on top it all the staff. Mr Aman, Ms Akanksha and others from front desk.

Before going to this property first fix everything with them Bone fire charges You drink charges Extra bed charges And after that u need to take care of there table chair too while bone fire. If because of heat it get damaged then you have to pay.. Jo ki unka staff laga ke Gaya hai table and chair.. Aaesa humme Iss hotel ki GM MR BAHEL ne bola.. My staff will not take care r anything.. Hopeless entry…cars andar bhagwan ka naam leke jati hai.. And worst GM OF THIS HOTEL I ever met.. Bond sign karake Iss hotel me check in karna Varna billing ke time pura stafff ladne bhi aa sakta hai ho Ho sakta hai marne bhi aa jayee..take care people

Everything thing good

You should provide born fire from ur side

Excellent and comfortable place to stay when in Mussorie.

Staff, Food, etc.

Liked everything

The Location of the Property was very near to the Barricades of the Mall Road, thereby mall road was accessible by foot. The staff, property and food in all was good and next to perfect. Room was to our liking and spacious for our child to roam around freely.

The winter Green rooms should also be with a view instead of the parking lot. 😉 Also, specifically mention for people to not get off at the Library chowk barricades which is 2 kms from the hotel and reaching is a task if you are travelling for the first time.

Good hotel in very central location but away from the busy Main Street. Clean, food was good, staff were excellent. Bit noisy so bring ear plugs, mostly just barking dogs and music they were playing downstairs in the restaurant. Good heating as it was cold in November when we went so we needed it!

Location, though difficult to reach, is next to Mall road. Good view.

The attitude of reception lady and Duty manager. My car developed some problem and I wanted to talk to another guest with similar car. Hotel staff bluntly refused to put me touch with another guest. I had to spend hours looking for a mechanic.

Cleanliness

-

Amazing location and view. Good property

Bathrooms can have more facilities. Bath tubs is one of those mandates.

Everything was perfect

Hotel staff were nice, professional and helpful. Liked the concept for Hi-Tea for the monsoon season.

Property was not clean, tables and sofa chairs were dirty. Washroom were old and spider webs were visible at many areas.

Nicely decorated, nice premises in the middle of the little town centre. Beautiful view of the valley from our room. The service in the restaurant was far beyond expectations, delicious food and the manager gave or small bits to try.

In the evening, there was a birthday and it was celebrated in the corridor. It was around midnight, since we had to get up early the next morning we lay down early. This is where I expected the staff to intervene as other guests are also bothered by this. Then outside there was a couple arguing, of this everyone was able to enjoy, as Hotel staff I would have definitely intervened on this.

Only the location was good rest everything was so and so. They should look into the cleanliness of the common gallery from where we enter rooms. It was very dirty at the time of check in .

We reached hotel around 4.30 pm. I already informed about check in time that we will reach around 3.00 pm. But room was not ready. No tea cups are available in the room. I called three times to house keeping them I went personally at the reception for it.

It was comfortable stay with them. Their breakfast spread n hi tea are your highlights. Plus the location was also the main attraction, you can just walk through the Mall Road

I feel room’s could have been a little better.

Food was very good at the restaurant. The staff were very kind and friendly.

The room and bathroom was too small for 3 of us. I wouldn't recommend it for 3 people.

Prime location, center of the city at Mall Road,?the staff was friendly and well behaved

The rooms could be slightly larger , some of the essentials like shower cap, bath robs, bathroom slippers were missing. Some sort of construction was going on even in the night and was causing a lot of disturbance, eventually it was stopped when I reported it multiple times.

Breakfast was normal standard . Open sitting area was good. Staff of restaurant was good and efficient.

Poor service in room like drinking water not served even after several reminders

Very well maintained and cleaned with excellent staff who went out of their way to make our stay comfortable . Special mention to the restaurant managers and the servers for their hospitality.

Offered complimentary breakfast and high tea for afternoon tea.

Super nice friendly and helpful staff! We would always recommend and come back again 🤩

Value for money. Nice service & staff

Beautiful property, very well maintained. 2 mins walk from entrance of mall road, so very convenient location. Staff was very helpful. Breakfast spread and quality was amazing. They also had complimentary high tea with breakfast and live music. Overall a memorable stay!

Everything was great