Grand Summit Hotel General Santos

Nice modern hotel with well appointed rooms and a very nice dining experience.

Great

The property was very nice and clean. The staff was very friendly and helpful.

The property and staff were phenomenal. The Morrow Room was super. Will stay again when back in General Santos..

Our stay was great and the staff was very professional and helpful.

The staff was so helpful and polite and very professional

When I checked in everything was great and when I went to my room everything was clean and in order. The reason I rated my stay as terrible had nothing to do with the hotel itself they put me in room 229 which faced the street. Around 945 there is a new club across the street and the music was so loud until 4am that I had to put bedding in the shower to try and get some sleep and my wife and 2 kids suffered trying to sleep in the beds because of the loud music loud motorcycles and loud people. If there is nothing done about this the hotel will suffer because nobody is gonna want to stay street side with these conditions.

Great stay. Such a great staff!

エアコンの調節がし難く、寒かった。 またシャワーの水圧が低くて使い難かった。

I liked the property very much, fantastic morning view from elevated windows. Would be nice if the elevator was operational, but not a big issue.

Goid

Nothing

The hotel was fine but wifi weak. The customer service was excellent and nurse Joyce was amazing

We will be staying her again next vacation.

Excellent service. The room was nice and roomy.

Nice clean rooms big bathrooms

The room is plenty big enough, new so no problems with that. The bed was uncomfortable for me... I know that is a hit or miss with hotels. AC works good, plenty of hot water (most of the time). Our room was situated near to the night club across the street, so we had very loud dance music until 2am every night [ they did take Monday off]. I probably should have asked to move... but that is kind of a pain... the restaurant... slow and poor service and the food isn't very good. Breakfast buffet was just ok at best. Near the Robinson mall (not sure if that is positive or negative). Nice pool, kids play area and body spa. Does not have service to/from airport. There are about 5 other places i would stay in GenSan over this one.

Very nice Hotel. I see staying here many times in the future.

Excellent location and friendly staff

One of the best hotel in Gensan. Suggested!!!

Excellent hotel with very friendly and helpful staff.

Did not allow late checkout

Refund issue. Theirs is no way you get a refund if you decided to check out early. It’s very unlikely and that’s the way it is as I was told. So if you book for a week or months make sure you have to stay there until you check out unless you’re billionaire and not worry about much of your few spending dollars.

I spent my birthday at the hotel for 2 nights and the staff surprise me with a cake and serenade 2x @ breakfast and dinner , they sent another cake in my room . Such a sweet gesture . They went above and beyond ! It’s my home while in General Santos . Thank you !

Loved the property it was beautiful and the service was amazing.

I had a very pleasant stay in the newest and most modern hotel in this city. The rooms were clean, modern (chagrins stations, mini refrigerator, safety box) and well equipped with all the amenities (slippers water toothbrush lotion coffee). The extensive breakfast buffet with omelette station was a big plus. Thank you to the staff (from Cassiopeia at front desk, to the concierge who brought up my bag) for the great service.

Great facility and very friendly and accomodating staff. We will recommend this hotel.

very nice hotel

Very nice hotel in general santos

The temperature of hot water and cold water strangely changes at will, and the water stream all dies,

Service is excellent. Everyone in the staff are very helpful. Rooms are nice, large and clean. I would recommend this hotel to anyone and would recommend it to anyone planning to stay in General Santos City

Someone unauthorized stupid hacker who used my credit card beware of those 2 travelers who check in last January 15-17 Catch them They are responsible to pay the bills they used for accommodation in your hotel. I already filed the dispute to whoever they are.

Next to the Robinson mall where the have the customs office

Loud noises coming from a bar across the street, from evening to dawn. This is very annoying. Rooms are large.

No doubt the best hotel in General Santos

One of the best hotel experiences I ever had!

Their AC is weak. Couldn't achieve 18deg Celsius. I was moved to a different room but the temp still doesn't go below 20deg even at 4am.

The lavatory is too far to each, not standard. Also, the coffee sachet and creamer sachet are so hard to open.

Excellent hotel and one staff member in particular is the best there is.

施設は新しくきれいでした。プールやフィットネスジムもきれいにメンテナンスされています。ただ外国人観光客が少なく必要に迫られていないためか、TV放送は国内番組のみBBC、ABCやNHKBS等外国のTV放送はありません。グリーンリーフホテルがSMモールに隣接、空港シャトルバスを運行しているのに対し、ロビンソンモールに隣接、シャトルバスなしとローカル色が強いです。嫌いなリンスインシャンプーが設置されてました。

When asked for a taxi doorman said there were none but did not offer a solution or help. Only when i went to front desk did they order a taxi.

I ask the hiusekeeping lady if she can give me some wash cloth because they don't have any in my room and she said yes, but haven't got any til I check out😑 but other than that it was a good stay..

Facilities are great but the wait staff needs to be trained better. I blame this on management. Meals were brought out in sections with long breaks in-between. Orders would incorrect or things missing on them. The breakfast buffet a worker would see empty coffee vats or milk missing and would have to be asked to be refilled.

Stayed 3 nights , the Gym is not opened ( not noted on website ) . Service is not consistent, reception is efficient and tries hard , however there is construction on the fourth floor and called down and was told in a stern male voice “ you were told at check in about the construction “ completely false we weren’t . The restaurant food is fine , the service not very friendly ( no smiles , how are you? ..forgetful with requests ) …It’s a new property they have some kinks to work out then this hotel will be much better.

It's a really nice and new hotel, but something need to be changed. At arrival the service counter couldn't find my name in the system, even if I booked two days before at hotels.com, where I also paid in advance. There's was no menu card in the room, but the food we ordered, after getting two dirty cards delivered to the room, was really delicious. In the breakfast restaurant it's not smart guests cannot take food from the breakfast table, but need to wait until a waiter is ready to help. Why make it so complicated? I want to look at the food and put it on my plate myself, without talking to a waiter how much I want of each thing!