Takunya Cave Hotel

The Worst service I've ever experienced. I checked in around 14.00. I paid cash, unpacked and went sightseeing. When I came back at 20.30 I was told that someone else booked this room online and all my stuff was lying in the corridor. I was told I can sleep outside on the terrace (!) or find myself different hotel. I travel a lot but it was the worst experience I've ever had. Moreover, later it turned out that EUR 50 was missing from my luggage pocket. STAY AWAY from this place.

Globalement agréable et la dame de la réception très gentillle, localisation parfaite à côté de tout

Gives a really nice feeling of living in a cave. Staff is very accommodating. Evrything is within walking distance Overall very good

写真通りのインテリアで、広々としたお部屋でした。立地も市街地に非常に近く、観光にも便利です。カッパドキアらしい洞窟風のデザインが魅力的で、地域ならではの雰囲気を味わえる点はとても良かったです。 一方で、いくつか残念な点もありました。 まず、チェックイン前にExpediaのシステムを通じていくつか質問を送りましたが、返信は一切ありませんでした。チェックイン当日は午前中に荷物を預け、14時からチェックイン可能との案内を受けたため15時にフロントを訪れましたが、部屋の準備ができておらず、実際に入室できたのは16時半でした。長旅の後で早く休みたかったのですが、屋外の屋上スペースで待機せざるを得ず、非常に疲れました。 お部屋についてもいくつか問題がありました。照明が暗く、いくつかの電球が切れていたことに加え、予約した2部屋のうち1部屋は下水のような強い臭いがあり、非常に不快でした。もう1部屋は暖房が機能しておらず、夜間は肌寒く感じました。さらに、どちらの部屋もシャワーのお湯がぬるく、寒い季節には不十分でした。 フロントスタッフにこれらの問題について相談しましたが、「全く臭わない」「そんなことを言うお客様は初めてだ」「シャワーの温度は十分だ」と言われ、改善の対応はしてもらえませんでした。対応も終始冷たく、非常に残念な気持ちになりました。 また、バスタオルは生乾きで匂いが気になりました。2日目の朝には、スタッフがビール缶を手に共用スペースで話しかけてくるなど、宿泊施設として不適切な振る舞いも見受けられました。ランドリーサービスも事前の料金説明がなく、シャツ2枚・下着1枚・ズボン1着で20ユーロと割高に感じました。仕上がりも生乾きで、ビニール袋に入れられたまま返却された点も改善を望みます。 さらに、フロントには常にスタッフがいるわけではなく、夜間は電気も消えており、不安を感じることもありました。 総じて、設備・サービスともにホテルとしては不十分で、素人がベッドを提供しているゲストハウスのような印象を受けました。ロケーションと雰囲気は良いだけに、運営体制の改善が望まれます。

Tam bir fiyasko odalar çok kasvet kahvaltı yok içecek bi su dahi yok odada ve inanılmaz bi park sorunu var

girişte kimse yoktu misafilerimiz çok bekledi ilgi alaka sıfır misafirlere kötü davranılıyor

recepcionist hizmetleri pasif .

Very good

We arrived on our honeymoon. The hostess seemed nice at first, but by the end the whole impression was spoiled. When checking out, we left our suitcases at the reception, as she herself suggested and insisted that it was safe. We were gone for 1.5 hours, during which time a huge amount of money was stolen from my husband's luggage. We were afraid to carry it with us, no card. We found it in Istanbul. All attempts to contact them were ignored. When an aggregator contacted them, the hostess's son somehow answered, with maximum mockery and unwillingness to help. "I have more important things to do, look for your money elsewhere" - the words of the hotel owner to his clients. Strange, right? Of course, they did not provide recordings from surveillance cameras. There is no longer any doubt about who is guilty of the theft. Everything will be back to you, Fatima

Parking, unlike mentioned, is on street and left on your own. Not really 'included' in hotel. Some rooms were really cold (basement, cave) & some were too hot with fans available only on ask and limited to 1 per room. Location is a big plus and room size was fantastic.

Le lieu est très beau et a beaucoup de charme. Toutefois, au vu du prix, c’est une catastrophe. Les draps étaient sales et humides lorsque nous sommes arrivés. Le propriétaire nous a expliqué que c’était normal (?!!) il fallait juste ouvrir la couette le temps que celle ci sèche avec l’air… irréaliste. C’est la première fois de ma vie qu’on me dit ça. De plus sur le côté d’un drap il y avait une tache de nourriture… établissement à éviter.

Very nice place and rooms. The host very nice and helpfull. The place had a good location and view to sun rise and bolloons. Very nice and clean room.

The hotel is located right in the center of Goreme with easy access to restaurants and surrounded by the incredibly beautiful landscape. The room, while small, was clean, well equipped and very tastefully decorated in keeping with the cave motif. We could have stayed longer if only we could see better with more lights in the room . Incidentally, had we known that the hotel was a few steps from the bus stop, we would not have wasted giving 30 euros to our unscrupulous taxi driver.

Es el mejor hotel de goreme la recepcionista es sumamente amable y está cerca de todos los lugares además la habitación es increíble en todos los aspectos las camas son muy cómodas el baño grande y funcional un excelente hotel y sobre todo muy amable la señora encargada excelente en todos los aspectos

Bu yerde sakın konaklamayin...hiç birsey iyi olmadığı gibi profesyonel lik ten çok uzak bir işletme ve ödedigim ücreti hic haketmiyor..

Even if specified as a non-smoking place we felt like we were living in a hashtray during our stay.

otel yönetimi çok kabaydı.check out saati daha gelmeden odaya dalarak resmen bizi kovdu ve bu inanılmaz rahatsız edici bir durum.

Felt like the owner, Fatima, went out of her way to be unpleasant and unaccommodating from the start. Hostile, unfriendly, rude. We had to search for her when we arrived to check in since no one was at reception. She refused to help us call the airport or arrange transport to retrieve our bags that the airline lost, insisting she would only help book tours (so she’d get the commission). We obviously took our business elsewhere. Room was dank, dark, smelly, fetid and hot (hey, to be expected, right? It’s a cave). But ours also had no window or any ventilation at all unless we left the door open, in which case the owner’s car would run in. ZERO housekeeping during a four-night stay. One morning, Fatima came into the room not realizing we were still in there then left abruptly, which was strange since again, she didn’t clean at all while we were there, not even to empty rubbish or replace toilet paper. She kept trying to get our friend to "gift" her the gold earrings she was wearing or soliciting other "gifts" from us. The last few days she spent laying on the couch in reception saying she was sick and yelling at guests to close the door (the only way in or out). She did not keep her distance from us or our toddler and as a result, we were all sick the rest of the two-week trip to Turkey with whatever she had. All in all, would NOT recommend.

We felt like the owner, Fatima, went out of her way to be unpleasant and unaccommodating. The location was good. Hostile, unfriendly, rude. We had to search for her when we arrived to check in since no one was at reception. She refused to help us call the airport or arrange transport to retrieve our bags that the airline lost, insisting she would only help book tours (so she’d get commission). We obviously took our business elsewhere. Room was dank, dark, smelly, fetid and hot (hey, to be expected, right? It’s a cave). But ours also had no window or any ventilation at all unless we left the door open, in which case the owner’s car would run in. ZERO housekeeping during a four night stay. One morning Fatima came in to the room not realizing we were still there and then left abruptly, which was strange since again, she didn’t clean at all while we were there, not even to empty trash or replace toilet paper. She kept trying to get our friend to "gift" her the gold earrings she was wearing. The last few days she spent laying on the couch in reception saying she was sick and yelling at guests to close the door (the only way in or out). She did not keep her distance from us our our toddler and as a result we were all sick the rest of the two week trip with whatever she had. All in all, would NOT recommend.

Excellent location with friendly, family oriented staff. They make effort to accommodate and are extremely helpful and friendly. There is a cat named Murphy who is also friendly. The accommodations are very clean and sophisticated. Perfect for 3 nights. Location was really exceptional. Parking available on the street nearby. Nice area to walk around at night. I would stay here again if I were to return.

Everything went ok

We love the rooms, the cleanliness the beds the bathrooms and the location

The kindness of the staff, beautiful view from the room nice view the sunrise with hundreds of hot balloons on the horizon.

Cant explain the kindness and level of care Fatima gave us, she is like a mother to us now. From the day we entered she took care of us like her own children. Very clean rooms, charming and all the facilities you need. Perfect location to all restaurants and activities. Literally walking distance. Thank you soo much for a memorable stay. I highly recommend booking this place, also great value for money.

I do not recommend staying at this hotel. It looks nice and the rooms are big an spacious but the management and treatment of customers from the owner is unacceptable and rude. The hotel is managed by a family. A mother and 2 sons. Ahmed is the nicest of them all and very accommodating and understands how a customer should be treated and provides a caring vibe - his mother on the other side is the problem is this hotel. It might be personal experience but trust me she ruins the hotel vibe. She is constantly checking what you are doing and makes you feel like you are being watched. When I arrived she tried to make me pay more than what was offered on Agoda or booking.com so I had to explain I wouldn’t and agree to pay the reasonable price. The good think is she did find me a room the room is great. Even through they had a card machine she instead I paid cash and she wouldn’t stop asking for it because she needed the cash to go to the supermarket. Like it is supposed to be my problem ? Every time I left my room she’s follow to ask me where the mon y was. Very intimidating feeling and pressure which you don’t need when you’re on holiday. She asked other travellers to cash out the money when is so easy to just pay by card as the commission fee to cash money out of outrageous. She just doesn’t know how to be nice. The breakfast is average and you need to keep reminding her that there isn’t coffee or milk and she always gets annoyed when you ask her to go fetch it. The breakfast room was still opened with plenty of food at 11,11am and I went to make me another coffee and I picked some food as there was so much left thinking why would this be a problem - it’s food! and she got the hump that breakfast finishes at 10.30Am needless victim behaviour and she got angry I picked some food instead of being nice and say of course take more if you need it’s ok because literally it is ok. She hasn’t cleaned my room once! I stay in my room sometimes because I am tired but she clearly could come and check and get some toilet papers refilled. No, she hasn’t been once! She sleeps on the bench at the entrance of the hotel which I find very u professional. She chases after you and money 24/7. She shouts about when she’s cleaning with her son. Overall, the hotel is gorgeous in terms of the architecture and interiors and in a great location but I’d rather stay in a cheaper place where you are treated fairly and with someone who is nice. At the end of the day it isn’t about the looks it’s about the experience you receive and at this hotel you won’t get the personal intimate attention you should receive. I do not think it’s worth it. There are plenty nicer people out here in Turkey who I’d rather give my money to than this family. Also breakfast is so basic 🤯 Camilla

We stayed in the cave suite at this hotel located on the ground floor. The location of this hotel is excellent, shops, restaurants, atm machine all close by. Fatma and her cat Murphy are both lovely and approachable. Her son that sits at the front desk cannot understand English that well but Fatma is great. My husband messed up our hotel stay so we had booked 1 night less, luckily Fatma had a free room and was helpful in getting us moved in. I would definitely stay here again but there are a few things that could be improved. For example we expected our room to be cleaned after returning from a day out, when we asked Fatma why our room wasn't cleaned she said that we needed to leave our keys with her in the morning, which wasn't mentioned when we arrived. Secondly, we booked an airport transfer for our arrival and departure, the arrival worked out great but the departure was very hit and miss. We asked if the airport transfer could pick us up earlier but we kept being told that the time they had suggested was fine and we only discovered that this could not be changed after we had paid the money which was annoying. The transfer picked us up from hotel quite late and other passengers seemed equally annoyed at how late the transfer was running. We arrived at the airport 1 hour before departure and as a result, had to rush to get checked in. This could have been avoided if we were told that the transfer pick up times are fixed before taking our money. All in all our stay was nice but I think things could be explained a bit better before taking bookings.

Wonderful stay at the newly opened Takunya Cave Hotel for four nights. The hosts Fatma and her son Ahmat made me feel so at home and welcome. The hotel is very central and some of the rooms have views of balloons in the morning. My suite, 102, was large, had high ceilings and exotic cave features. Totally loved the bathroom. You won’t regret staying here. Fatma makes beautiful jewellery and accessories for sale too.

We loved our stay here. The hotel is so central and Fatma is absolutely amazing! It is a value for money hotel and a must stay! We stayed in the cave room 103 and absolutely loved our time spent here. You can even see the balloons from the terrace here. Fatma makes excellent handmade jewellery too. Will definitely visit again.

A wonderful stay, everything was great and very conveniente

Nice view

Всё замечательно, старинный, даже древний исторический интерьер, всё чисто, уютно, чудесный дружелюбный персонал.

It was great to stay such a lovely boutique family hotel. I have been traveling for a long but I must admit that this was one of the best stays I have ever done. Right at the heart of Göreme, surrounded with the history of the place and even the hotel itself a building over 250 years standing proudly, now a hotel waiting its visitors. Cappadocia is a magic place and staying in this hotel will let you to feel this magical atmosphere. You will feel very good in this hotel. I highly recommend you to stay in this hotel.

It's really very nice hotel, I feel that I'm at my home, nice service good place and especially madame fatma she's very nice lady and her son Ahmat, They take care about everything in there hotel ditches food very clean rooms 👌very comfortable place and people

While visiting Cappadocia I met the owner, Fatma Acar, of this beautiful hotel. She’s an amazing host and genuinely wants her guests to feel at home. I’m excited to return and stay at Takunya Cave Hotel!

Everything was perfect! Very beautiful and clean rooms. Towels and sheets were smelling freshness. Amazing view from the terrace. Central territory. Delicious breakfast. Mrs Fatme and her son were very kind and helpful with everything we asked. Very highly recommended. Looking forward to come again!