Trivelles Rochester

Third time of staying at this hotel. TV wasn’t working properly and despite trying to fix it to no avail, we were moved to another room and given the choice of what room we wanted that was available.

I received a friendly welcome on arrival. Check-in was quick. The room was spacious, and quirky in its layout. There were plenty of plug spckets in the room including a usb socket close to the bed for charging my phone. I was in a room on the 3rd floor, and theres no lift, so traipsing up and down all the stairs was frustrating. The room was clean, but dated in appearance. The hotel is ideally located a few min walk from the train station and centre of town. My room was facing the train station so it was quite noisy, and theres no views from the windows.

Very helpful staff, clean rooms, a little small but very comfortable and close for the bus into Grain for work

Been 3 times love the place and the staff rooms are amazing can't wait to go back

This hotel is really a B&B, so don't expect a chain hotel's vibe or amenities. That said, I would recommend this a budget option. The rooms are small but clean and the beds were comfortable. You will have to walk up a couple flights of stairs as there is no elevator. We did not use the continental breakfast on offer. The owners kept us supplied with tea and coffee for the kettle in the room. The two gentlemen were very nice and accommodating, and allowed us to store our luggage prior to check-in. While the area initially appears sketchy, it is actually a commercial/residential neighborhood in a very convenient location. The Strood rail station is a block away (trains into London), and there is an Aldi about a 5 minutes walk and a shopping center (M&S, Poundland, Starbucks) about 10 minutes away. Then you can walk across the beautiful bridge to the Rochester Castle, the High Street (LOTS of shops and restaurants) and the Cathedral in 10 more minutes. This hotel is a good *budget* option to use as a home base for the Rochester/Chatham area.

Very reasonably priced, comfortable bed and nice shower. Staff were friendly and welcoming. Good location near the train station and a short walk to Rochester Castle. Only negative, just wish we could have opened the window a little more to let cool air in at night, it was unseasonably hot weather so wouldn’t be a problem most of the time. Overall recommend this hotel.

Clean and tidy room with tea and coffee. Staircase leading up to the rooms had dirty carpet.

Room needed a coat of paint, tap was too small to fill a kettle, toilet seat was broken.

Good

At the back of Strood station, somewhat unpleasant area but fine once you're in the hotel. Aldi nearby (2-3min walk) and generally ok. The hotel itself is tired but they've cleaned it to within an inch of its life, so that was good. No bar or restaurant & must use the lift. Reception people could barely speak English but they were polite enough. The room floorboards creaked a lot. A LOT.

Relatively basic hotel, next to Stroud station, check in was smooth and room was a little noisy due to proximity of station. Disappointing that the floor below us appeared to be smoking in the room as it permeated the hotel on our return, but overall the room did its job

Convenient place to stay - I asked for a check in later than advertised which they kindly agreed

Excellent location close to Strood railway station and 15 minute walk to Rochester Castle and High Street. The reception staff are super friendly and helpful. Will definitely stay here again when in the area. Great value for money.

Not bad for the price

Lovely spacious, comfortable and clean room. Friendly and welcoming staff. Easy walking distance of central Rochester. Excellent value for money.

Claims to be in Rochester but actually in Stroud. Very odd set up. No parking and parking nearby felt unsafe

Staff are fantastic, room was a bit noisy but you are by the train station and road so was expected. I would stay again.

Lovely hotel in a convenient location

Bed was hard no hot water from the shower

Brilliant stay - easy, affordable and very clean / tidy. Hotel also bumped me up to a double room on arrival, free of charge! Would stay again.

I have never had such a bad hotel experience! I was in the bed and felt damp - lifting up the sheets and mattress protector the mattress was covered in urine. It was a few days old and stank. The staff tried to deny this was urine, looking at the perfect white ceiling and claiming a leak. We were ushered into another tiny, unsuitable room with no apology. It was truly distressing. I have sent pictures and a request for refund/ compensation and await a response.

nice and clean property at reasonable price

Walking distance to main town, stone throw away from the Strood station, clean room, nice toilet but really very small room. Good thing i stayed only for a night, but overall experience was good. Safe place.

The hotel was very clean but basic. Bed comfortable. Bathroom was small but modern. We were on the top floor with no lifts which might be a problem for older people but was fine . We was given a key card which could get us in and out of the hotel at anytime . The hotel suited are needs for a very nice stay .the hotel is right by strood station but i didnt get bothered by train noise.

Room smelt of smoke so i opened the window and went down to inform staff. When i complained they stated the smoke was coming from outside in on which was absurd since i was on the second floor. Shower was leaking and the guy on the front desk refused to provide a seperate room inspite of the entire bathroom floor flooding. Finally agreed to provide an alternative room which magically became available which had 1 of 4 spotlights workings. More light was available from the bathroom. Also do not expect a working tv no signal

Pleasant and wonderful

Room as described. It was quieter than I expected despite being by a road, and comfortable. It is conveniently near Strood railway station which is well supplied with trains from Rochester in the evenings, so you can spend an evening in Rochester and then get the train back. I didn't try the breakfast delivery option but walked into Rochester instead (about 20 mins walk).

Would be helpful to have a buzzer to press when needing attention at Reception and not just the outside bell. Otherwise very good

The receptionist was so accommodating and helpful, great price just no AC and it was a very hot day. But did provide a fan

Parking in local car park problematic. Managed to park outside hotel, but, had to vacate before 07:00 in morning.

Simple, convenient and welcoming. It was everything needed for the visit. Room was small but perfectly fine. The kettle didn't work but a quick word to the reception and it was replaced straight away so excellent customer service.

Clean and smart room. Convenient location. Can park on-road from 4pm to 10am (taking 2 hours free parking into account). Not good for business travellers as were unable to provide me with a valid invoice.

Good for one night, be aware there is a train station next to Hotel, not a main line but start at 5am, noisy

Where you park its a bit of a walk to the hotel. Street was dirty and sidewalk had lots of flytipped goods. The room was lovely but a bit noisy and warm. I was quite disappointed that there was no lift as i had to take my suitecase up 3 flights of stairs.

I stayed on the 3rd floor. The room looked fine, but the WiFi didn't work, the TV reception was rubbish, the squealing noise coming from the trains at the nearby station kept me awake all night. Also, on a rather sinister note there appeared to be a not so well hidden camera in the ceiling next to a light fitting 😱 I wanted to discuss with the management but there was no one on reception when I left.

Although fairly clean in the room the bathroom smelled musty and the kettle was really dirty Parking is up the street in a general car park

Very clean and modern hotel with friendly staff.

Convenient location

Me and my parther stayed there for a weekend away it served its purpose well but just a few minor things like the shower pressure is terrible takes ages to warm up and longer to was as the showers are very slow some of the fixtures in the room were not in properly fixed to the wall such as the bottom of the door frame to our bathroom other than that bed was comfy room was clean the complementary soap and shampoos were good overall okay it serves well for a weekend away

Beautiful and clean place to stay, close to train station. The staffs are very friendly. I will definitely come back.

Unusually, this hotel does not serve breakfast nor is there a car park. During a search i always tick breakfast and car parking but alas this time it failed The hotel is very nicely furnished throughout but from the outside, it looks closed as all the curtains are closed and the front door is locked. No issue with the staff or the hotel but be aware that there is no food available and there is also no lift

The staff are great room was clean Plaster on the wall was breaking off behind the heater and door has been slammed open against the wall and plaster has broken off on the corner of shower room wall apart from that was a good stay

Easy to find hotel, a nice welcome from hotel staff. Room very clean, lovely comfy bed for the price & usual tea/coffee. Used shower did take a while to get hot obviously might just be that 1 time. Overall i'd give 8/10, certainly matches more expensive in the area. Will definitely look to stay again when in the area. Short walk into Rochester & Chatham about 25min walkaway.

Welcoming staff and clean, tidy rooms renovated not long ago. Excellent value - very happy considering the price paid!

Quietness

only stayed their for one night but got the impression that the area was a bit rough.

the staff are very welcoming and bubbly people they are happy to have a good chat, the place is kept lovely and clean including the hotel rooms where there is heating a smart tv a kettle and sometimes a microwave depending what room you book, it has the essentials you will need and the beds are comfortable they leave you feeling well rested the next day, when you come in you have cups with coffee tea biscuits sugar milk and even some water! overall 10/10 stay would definitely come back again and again i recommend

Nice hotel, good family room, very helpful friendly staff, large carpark nearby. Good value for money, would definitely stay again .

I was a little worried after reading the reviews, regarding the cleanliness and quality of the rooms, and the surrounding area in terms of location. I didn't need to be though as my room (on the third floor), was really lovely and clean. Yes, the water did take a bit of time to heat up in the shower, but once it did it was absolutely fine. Be prepared for the stairs as there are no lifts, but it's a good work out though! The gentleman checking me in was really friendly, kind and professional, and also offered to carry my bag up to my room, but I was fine. Yes, the location isn't the best, however, I felt perfectly safe walking around, and it's only a 10 minute walk into rochester at most, so very convenient. Also, with regards to the train station right next to the hotel, I could hear the trains very quietly, it did not impact on my quality of sleep, and the sound proofing in my room was really good, with this particular issue that has been raised by other people. I personally would highly recommend this hotel as a great place to stay for short breaks.

Thanks

It was advertised as b&b, it was just a room with onsuite, only cleaned 1 of the 3 days booked.Reception was only manned after 11am & often no-one was there. The surrounding area was run down & a cafe for food was a good 5-10 minute walk but brilliant service with a smile and huge quantity of great food.

we were very happy with the hotel , our room was at the top it was quiet and warm and a decent size .The hotel was in 10 mins walking distance from the town ,Castle and cathedral , we came to vist the Victorian Christmas fair. The gentleman on the desk was very friendly and polite. The only down side was the surrounding area was it was dirty and rough , but we did not let this spoil our vist

Done exactly what I needed it to do. Cheap and cheerful

Amazing

Negative - check in was 3pm which is a lot later than other hotels - the room smelled like cigarettes, not sure if this was a previous visitor or from an adjacent building - the shower head hook was broken - there was a stain on the wall - the side tables was nearly hanging off their screws - tv had no aerial connection Positive - the staff were as friendly as they could be - a few minutes from the train station and just across the bridge from Rochester - best price I could find in the city

The room was clean, the bed was very comfortable and the staff were helpful.

It’s was excellent I love the room the bath everything was great I loved the tv 💯%I will come again to this hotel

A very clean, cosy and comfortable stay. Could’t fault the hotel in anyway. Would recommend it to my friends and family.

Really disappointed. I've stayed at this hotel before and really enjoyed my previous stays. I was allocated a room on the ground floor this time that smelled really dank. Internet didn't work in that room. No chair in the room nor bin. Staff, as before, very friendly and helpful.

Excellent base for travel into London and surrpunding areas. Staff polite and helpful

It certainly wasn't what I was expected. I would have cancelled the booking immediately upon arrival if I hadn't stupidly booked a non-refundable package. The 'family' room was a double with no space to swing anything. My son and were in each others way the whole time. And we had little or no space for our suitcases. I booked this room on the understanding that it had a microwave. It turns out there's a dirty dining room in the basement of the building, with a microwave and very few items of crockery. I had to ask for forks. They only had ONE available. This is NOT value for money at all! Better to sleep in your car.

The room is tidy & spacious. There's a large paid car park behind the hotel but the entrance & exit is really narrow,, not recommend for large cars. The staff is friendly & helpful.

Whole experience of staying at the hotel was good and everything was in walkable distance but do bear in mind train station is just opposite of the hotel and it will be really loud during the day and night time. Overall it was great experience but because of the train noise, my girlfriend and I couldn’t sleep soundly for the first night.

Nice stay. I really appreciated the helpful staff

Tried to check in just before 4pm but room not ready. Had to wait c15 minutes. Upon opening the bedroom door hit by over powering smell of cleaning products. Way too strong - had to open windows. Description does say parking is available but doesn’t clarify it’s a public car park which is chargeable. Location doesn’t look great but very convenient for attending event at Rochester Castle.

When arriving at the hotel, it looked very tired, and wasn’t in the greatest area, surprisingly our car was still in one piece the next morning, It is situated next to a train station which can be fairly noisy. Reception was clean and staff nice and helpful. Our room was an ok size and bed was comfortable, but no mattress protector! Also bedside shelf/table broken, everything slid off. Skirting boards weren’t cleaned, hardly any spot lights working, shower cubicle could do with a proper scrub and a cupboard full of half used loo rolls which weren’t clean wasn’t great, the room was so so hot I can’t describe just how warm it was, could have done with a fan, wouldn’t return.

The gentleman at the front desk was lovely and rooms were very clean and comfortable.

It was quiet, clean and staff was great.

Management and staff were very friendly and accommodating. The hotel is in a less than desirable part of town.

Hi I had a great short break at Trivells. All was very clean, comfortable and quiet 🤐-so great for study etc.

Possibly the worst hotel I have stayed in. Cleanliness is non existant, walls are paper thin, I could hear the people having a conversation in the room next to me. Flies everywhere in the 'breakfast area'. Unable to upload photos.

Very clean Helpful staff

Really helpful staff and lovely quite room ☺️

Excellent and very good value for money no problems

It was an excellent stay.

TV wouldn’t work terrestrial channels, only iplayer and on demand services etc working. No hot water for shower on my second morning. Radiator wouldn’t change temperature from 19.5 when it was freezing outside.

good and close to the centre of town just what we wanted and helpful fella on the jump, communal carpets weren't all that. but all good

Clean refurbished hotel on three stories, no lift. Television reception very very poor, only BBC available, luckily there is free wi-fi so able to use my tablet to access TV. Had to ask at reception (three flights of stairs) for tea, coffee and milk, as tray wasn't replenished every day. Waste bins not emptied. Convenient for shops and railway station.

Spacious room and comfy beds. Very happy with the room considering some other franchise hotels in the area are 2-3x the price for a Saturday night. Was very clean also. Would stay again!

I like that the lights were motion senored. Bed cofy , room and linen clean. The kitchen area was abit untidy and could do with a clean and arrange things better. Fan in room needed dusting.

Good size room. Clean. Horrible train tracks noise at times train passes :(

Rooms were nicely furnished and new and clean. Our room was on second floor and there was no lift. More like a b&b than a hotel but overall happy and reasonable rate

The room has a nice size, however it was pretty hot as it was located one the top floor, but a fan was provided. The cleaning can be further improved, the fan is full of dust and the cups are not properly cleaned. The boiler has got some limestone and residual water which was not dumped. Besides these small details, in overall was ok.

We book last minute it was ok Clean tidy for 2nights stay nit far from town centre and we was able to park our car

We loved the room - everything was spotless. It was spacious and comfortable with everything you could need. This is a great hotel!