Tha Lagoon Spot

The manager and stuff were very welcoming and accommodating. They provided extra fans when we requested them

The fridge leaked a little bit

Environment

Turn to entrance

The pool was nice and warm and night and cook in the day. The location was good....near to restaurants and beaches. For the most part the place was clean and staff friendly

The 2 bedroom had no AC only fans which was an issue because of the heat...the facilities in the 2 bed needs updating...TV didn't work and fans needed cleaning.m as they were extremely dusty

The location is perfect, host communication was perfect.

The place needs work, no hot water, water pressure was low, lizards and roaches were all over the place. There was no microwave, no iron, no lighter for the stove, no bowls, the bed was sinking in the middle, the fridge was unplugged.

Very clean and relaxing property

I had no issues

The area was really nice an the view have a lovely nature vibe

Host was very professional and warm. Clean property.

On arrival, Ricardo checked us in and showed us to the apartment. We were hungry and tired, and he offered to get us something to eat. He also kept checking that we were okay. The beds were comfortable, so we slept well. In the morning, Ricardo very kindly took us to see the blue lagoon and chopped down Jelly coconuts for us to have. We needed to get to our second destination, and here Ricardo kindly offered to call the manager to drive us. Maurice came straight away and drove us, and along the journey was highlighting all the local spots that we could visit in the area. Ricardo and Maurice were both kind, courteous, and hospitality.

Unfortunately, after a four hour journey, we would love to have had a hot shower, but the water was cold and the water pressure low. There was only one hand towel in the bathroom and no curtain at the window for privacy.

No breakfast was served.

1. A very wooded area was at the back of the property and the perimeter fence was broken. 2. The room to which I was initially assigned had a lock that seemed as though someone had tampered with it. 3. Water dripped from the ceiling of the new room to which I was assigned. 4. Water leaked from the the base of the toilet.

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The staff was very courteous, friendly and helpful. The atmosphere was AWESOME, peaceful and quiet. The view was beautiful along with pool which also was very relaxing. We like the fact that even though we had reached down very late, someone was up still waiting to greet us. I would recommend friends and family to visit and the host himself is a very humble and patience individual.

The room we booked didn't have any air conditioning because it was the family room, however, each rooms had fans including the living...even tho the rooms itself were very cool. Needs larger pots in kitchen for large families who chooses to prepare their own dishes.

The location

We were very disappointed with our stay. The room did not match the description or the photos on Booking.com. As it was the busiest time of the year, finding an alternative was nearly impossible, so we decided to stay. The room was small, with a closet leading to a locked room. The shower had cold water, and we were only provided with one used toilet roll, which we had to request a replacement for. The room also had two tiny bars of soap, a hand towel, a TV, and two chairs. The bed was okay, but the bedding was awful. For a location in a cold, elevated area, they provided a thin polyester sheet that was wrinkled and un-ironed. We requested a cotton sheet instead, which was at least better, though still creased. Overall, it felt like we were staying in staff quarters rather than a proper guest room, and it was definitely not worth the money. The worst part of our experience was dealing with Morris, the onsite staff member. He portrayed himself as someone who wanted to help, but in reality, he was more interested in exploiting us for money. He offered to arrange activities for us at a lower price than local tour operators, but all he did was drive us to various places, making deals with the activity providers to get a cut. He told us that for $150 USD, he would spend the whole day with us, but it turned out to be less than five hours of his time. On top of that, he took us to a roadside vendor for jerk chicken, where we ended up paying triple the price—3000 Jamaican dollars for two servings. He claimed he would pay for his own meal, but he never did. We later learned that the actual price for the same meal was only 800 Jamaican dollars. Morris was also rude and disrespectful, especially towards my wife. During one of our trips, he insulted her during a personal discussion, pretending it was a joke, but it was clearly offensive.

The pool was in very poor condition very dirty was not what I excepted at all, Needs a professional cleaning…

Location and proximity to intended sites we wanted to visit

Fact that the 2 bedroom apartment we booked online was not really acceptable as it was dated and only had 'fans and not air conditioning. We were 'offered' 2 separate rooms with AC at an additional cost which we accepted, we paid our bill, but on the last night before checkout, we were unceremoniously informed we still 'owed' an ADDITIONAL $47000JA because "THEY" made a MISTAKE!?.... said the 57000 that i paid, was for only 1 room....wait....what!?.... How can that be?....I was substituted 2 rooms instead of the 2 bedroom apt I booked and paid the extra for AC! Extortionist and Scammer!! Shout out to Mr Morgan our Host as he clearly was an employee and was put to front to perpetrate the scam. He was calm and collected and was clearly uncomfortable coming forward with the BS.. This ruined/soured my first visit to this beautiful part of my island! I Will NEVERRRRR stay here again. You're better off paying a little more and staying in a 'proper hotel like Jamaica Palace 2 miles up the road....!!!

Location was amazing; within walking distance to the Blue Lagoon. There was a small pool at the facility that we did not have a chance to use on our 2-night stay but it looked clean. Maurice, the host who greeted us, was wonderful. We came in a bit late and were driving in the dark and he helped us find our way, since GPS took us a bit of a different route (note, they are on the main drag - you don't need to take the road that leads to Winnifred beach!). You need to expect BASIC accommodations for the price point here. It is clean but basic. Kitchenette was well stocked enough to make a meal. LOCATION and friendly, helpful host are everything here!

Don't expect a warm shower here. And don't think that it's uncommmon, either - we traveled around the island and had many cold or barely luke-warm showers. The shower head plugs into the wall, so I thought it was a heater. Tried to adjust while in the shower. DO NOT do this - I nearly curled my hair when I experienced a light jolt. All good, I lived to tell the story. Just don't make my same mistake.

The host was fabulous, very accommodating and attentive. He made our stay very memorable. Breakfast was to die for. Made by the host himself . Big up Maurice ❤️❤️❤️❤️

The property could use a little more modern touch.

Nothing

The location was on a hill and the fixtures were old and run down

Breakfast was there?

Apartment setting.

Bathroom supplies needed. Cracked tiles in living room. Back balcony needed cleaning.

I liked the view of the loction, pool was nice rooms were clean friendly Staffs

No heater

Clean and quiet, the pool was clean and functional.

The road leading there is under construction.

Nothing much as such. Cost is high as compared to quality

Microwave not present Cups and water glasses not present AC not functioning due to line faults, but fan should be provided. Area is prone to landslides and miserable road conditions Bathroom small

The location was good.

Too much noise with persons partying right outside our room. Did not get to use the pool as it was filled with party goers. We left the place for an hour and our parking spot was gone. The room was extremely hot and the fan barely blowing breeze. I have a heat rash on my forehead. The shower curtain was dirty.

Nature and the pool

It’s far from the town where the KFC and other places are located.

The location was convenient.

The roads were currently under construction/rehabilitation.

The scenery

Nothing

The host was accessible

The road was horrible to get there, a heads up should have been provided… one of the bathroom was broken so the water flooded. There was lots of cobwebs, saw a few roaches. The pillow could not be used as it smelled unclean and need washing.

I like the scenery the quietness and relaxation and the host was very friendly and reliable

I didn’t like the fact that their wasn’t any utensils available in the kitchen and the bedroom having two beds

I like the view of the trees in the distance and the set up of private and enclosed spaces that kept us away from the other guests. I appreciate that we were given the opportunity to check in a little earlier having arrived a few hours before and just wanted to see where the property was located. I also appreciated the support the host gave us through many of the very disheartening inconveniences that we experienced during our stay. I appreciate that we were also not rushed out of the property during the rain when it was time for checkout and had not received breakfast as yet.

Having traveled with a small group of friends, our expectations were not very high but they still were not met. I made a booking way in advance of my stay, and when I arrived, the rooms we booked were not the rooms that we were assigned — that was the first inconvenience. I was told that someone booked the apartment that I had selected before me on the same website — how is that even possible? Having no choice but to accept a downgrade since we had nowhere else to go, it was very surprising to discover that there were cockroaches in one of the showers in a room we booked. We were very shocked and disgusted. We alerted the host and were told that the “room isn’t usually booked”. I am afraid that that was not a good enough explanation. Spaces for rent should always be cleaned before guests arrive, even if they arrive early. It was also a shocking discovery to find out that the person that I was in contact with during the early stages of making the booking was not the person that greeted us upon arrival. This displays a breakdown in the lines of communication and gives the impression that there were one too many people involved in the process of our stay. I was surprised that even after I checked in that day, I got a call and was asked if I was still checking in — in what universe does this happen? Adding to a very long list of major inconveniences, we placed an order for breakfast on Sunday morning from the Thursday before, and we were asked to resend our orders when we got in. And even though having resent those orders, the process of getting our breakfast on Sunday was insufferable. We could understand that the weather prevented “the chef” from arriving at the specific time that they were supposed to to prepare our meal, but we could not believe that the simple breakfast that we requested could not be provided. We eventually canceled most of our orders and had to go find food on our own (God Bless Cynthia from Winifred Beach).

I loved the location as it was close to the main road and the pool was definitely a added bonus to the property’s amenities along with exceptional service from the guy on the property .

Everything

Few places to eat

Because the road it unfix the journey took longer than usual but the location was ok

Updated the staff that I was arriving late no consideration to the check out time . I was approached by staff about time to leave shortly after arrival. Pool was unclean and milk white .

Overall quite good. Staff very friendly and helpful.

The road is quite bad at the moment due to road works which will be completed in about 1 year.

Very clean, pool was fully functional. enjoyed my stay and would definitely recommend

Fantastic place to visit

It is very quiet and peaceful.

I love the friendly staffs, they actually worked out something for us as we booked the wrong room.

It is very near Frenchman's Cove, the most beautiful beach in Jamaica.

There was not water in the shower. I complained and nothing was done. There was water in the faucet and toilet, so there was water from the water system. Also the room had a strong stink of B.O. (body other) as if the sheets weren't washed or the mattress it self. I don't think the hotel is good enough to be on Booking.

The atmosphere and the quiet, just home away from home

The Location was nice if you drive The pool was clean and nice The host were friendly and attended our needs.

The rooms we stayed in just needed some TLC and up to date Decor. When I arrived I was notified that I had to pay in cash, they said the card machine wasn’t working (this could have been communicated to me before my arrival)nevertheless it wasn’t really a problem, however this could effect other people when staying. Also breakfast needed to pre ordered from the day before

I love the location and environment it was quite and nice

They did not have a cashless payment,

The location was perfect for the blue lagoon and Frenchmans cove.

Water pressure is low, and the doors need guards to keep nature out.

The main road to the property was a bit bad.

Loved the views. Nice to have kitchen facilities

The construction on the main road makes it a long drive to Port Antonio