Moon San Villa at the Blue Lagoon

Nothing

We booked Moon San based on the images and descriptions presented on the booking platform. Unfortunately, our experience upon arrival was very different from what was advertised. The units shown online were not the ones actually offered to us. Instead accommodations assigned to us were to the rear of the property, which differed significantly from the advertised photos. This is misleading and did not meet reasonable expectations based on the listing. Additionally, the unit appeared poorly maintained, and we did not feel comfortable or safe staying there. As a result, we made the decision to leave and secure alternative accommodations, despite the likelihood of forfeiting our payment. Fortunately, we were able to find another property nearby with availability, and we were able to enjoy remainder of our vacation. We asked the person on site to cancel with the hope that monies would be credited to us but to date nothing has been refunded. Also, breakfast included as part of amenities is not true… there is no restaurant on site. To rate Moon San based on this experience I can only give ONE STAR We strongly encourage future guest to seek clarification on exact unit being booked before confirming their reservation.

This place was incredible. Cool location right next to the Blue Lagoon. The place was clean and secure, with great Wi-Fi. The house manager was a really great guy. Knowledgeable and very down to earth.

The only thing I didn't like was that I couldn't stay longer to see more of that area of Portland. The place is ideal for visiting the best spots in that part of the island, but my stay was too short to take full advantage of many of them. Next time...

Location was great and staff was patient and friendly.

Stray dogs on property

Location and Paul was great but limited.

Toilet did not flush No hot water.

Quiet place to stay positive feel is fabulous

Prachtig gelegen op wandelafstand van de Blue Lagoon, prachtig zicht vanop het terras, romantische caribische kamers, enorm vriendelijke mensen, rust

Niets. 't is een eenvoudig maar prachtig hotel.

The ambiance and the views. It was super quiet I felt peace and tranquility. The close access to other attractions and the blue lagoons. The area is so lush, super green and vibrant.

I’m confused about the payment system. No food access.

The location

There was no tea/ drinks making facilities.no kettle,.no cups,spoon or drinking glass for the bathroon, no tea , coffee or anything to make such.The tv internet set uo was a joke,but not funny.All i could see on screen it was set up to a foreign non english speaking country.It is such a shame that such small things ŵhich are a comfort to guest was overlooked.

Excellent location and lots of potential for growth

1. Took a embarrassing while to get situated. Property owner was clueless of my arrival. 2. No working Television in room. 3. No Breakfast as was advertised

Breakfast is no longer offered

A pousada em si é um charme, com ótima localização e acesso a Lagoa Azul. Noel, quem nos recepcionou é uma pessoa incrível, super solícita e prestativa.

Não é próximo a restaurante ou mercado, somente indo de carro.

The service man was extremly helpfull and kind, a real gentleman Mr. Noel.

No restaurant in walking distance

Localização e staff

Não havia wifi no período de hospedagem, porém, compreensível devido furacão Melissa

Excellent location, although no true reception. Receptionist, Mr Noel was super helpful, friendly and hospital.

No breakfast service, it's a limitation cause there's nothing around. No internet, in this location due to less services would be great. Should better signaled so the taxi and guests know exactly where to get in

Uitzicht !

Natte kkedij kunnen ophangen zou handug zijn.

I loved the view and location of the Villa

The room service could have been a bit better also the WIFI didn't work one day and no phone service in that location so all you had to do in the room was sleep 🤷🏾‍♂️

Amazing stay. I love Blue Lagoon. The atmosphere 👌

No breakfast

Breakfast was nicely cooked and presented. Donna, the cook was very pleasant and Noel who assisted her was great also. Bed was comfortable, room clean but basic, bathroom like a european one verrrry small. Bathroom was OK for small people but a large person would have a problem, there was perhaps 14-15 inches between the basin vanity and the door. The property in general needs a little maintainence in the common areas. Not as glamourous as it looks in pictures but a decent place to stay.

Donna är helt fantastisk

Eu amei a localização, fica literalmente dentro do Blue Lagoon

A água do chuveiro é boa, porém sai pouca água!

Everything including meeting Jeff

No getting any breakfast

Cozy Comfortable Welcoming Felt like home

Breakfast was a bit boring Staff were wonderful! A bit expensive for the one night stay but we enjoyed ourselves!

Breakfast was superb.Donna and !Elsie and Noel are all fab cooks!

The breakfast presentation and taste was exceptional. The staff was very accommodating and warm.

A few of the power sockets weren’t working in our room.

Location is perfect, a 2 minute walk to the Blue Lagoon. Our host Noel was very friendly and couldn't do enough for us. Breakfast was made fresh every morning to our specifications (we are vegan).

Unfortunately a new property development in front of Moonsan blocks the view of the bay. The area is quite remote and it wasn't easy to find places to eat for lunch and dinner, especially without access to a car. The bathroom is very small and some of the communal areas could do with some TLC.

The breakfast was really good and the staff were very friendly and easy going

The bathroom is too small and outdated

Nothing! The photos displayed on Bookings.com doesn't represent what's actually at the hotel/family home. I never stayed because of how dirty the place was. There were kids living on the property playing around in the rotting area. I spoke to the owner and he promised to give me a refund for the rooms I booked.

The place was filled with bushes, cobwebs, dirty, etc. I could not stay at that place because it feels creepy so I had to rebook at Jamaica colours hotel for the weekend.

Breakfast was very good

I love that we had access to the Blue Lagoon and the beach. The property is old and could use a little prep up. Breakfast was good and the staff were great.

Short

There’s nothing to like at the property!!!

This was the worst experience of my life, the accommodation was uncomfortable, the staff was rude, the sheets were dirty, the rooms were creepy and there were children and pets living at the villa. What was shown on the app isn’t what you get or see when you go to the villa. There wasn’t a staff to greet us or welcome us. Mosquitoes and lizards were everywhere. We didn’t stay, we had to get somewhere else. I consider this has false advertising and misleading.

First - location. Moon San Villa is located just few meters from one of the most beautiful spots in the world - Blue Lagoon. The owner Neil and his family are the nicest people you can ever meet - caring, nothing is a problem, they’ll make your stay just like home. The rooms are clean, beds are very comfortable.

WiFi is a bit weaker, but not a problem.

Breakfast was very basic . You either got eggs, toast and 2 pieces of fruit or the Traditional breakfast. No tea and coffee facilities in the room. Room was not cleaned at all; towels were changed but no room cleaning.

Internet was non existent. Hot water was minimal- the shower was poor. Lighting in the room was poor. Lots of mosquitoes

Older property but clean and well kept. Very near ro the lagoon. With lagoon access. Early morning swims in the cool lagoon. Comfortable room with AC. Good breakfast. Close drive to places to eat.

The view was beautiful, the place was comfortable I would visit again

The breakfast was great all 3 mornings, the staff was good and rup rup really took care of us The lagoon was a great experience, lots of fun activities was done Bed was really nice and soft and the view was good

Looks of the Bathroom could have been better, wifi wasn't really strong

I really enjoyed my stay and the staff made things so much easier. The food was authentic and top tier. Major thanks to Noel (Rup Rup) and Elsie. They were so warm and ensured that we were taken care of. Wish we were able to stay longer, but next time we will.

Rachel was exceptionally responsive and provided additional information in advance of our trip. Noel greeted us warmly and helped with our bags. Location, location, location - just lovely, with unencumbered access to the Blue Lagoon. All rooms we rented had ensure bathrooms. Strong presence of security is now at the Lagoon. Off-road parking. Lots of areas for lounging with fiends -- inside or on the covered balconies or patios. The view!

There were a few minor bathroom fixes required. We weren't there long enough for them to get done, but we told them to Noel. We occupied rooms 1 - 3. Room 1's bathroom is very small. Unless you rent the entire villa, you may encounter others in the shared spaces (kitchen/dining, living room, patios) who are occupying other bedrooms..

I love the Jamaican breakfast which was Calaloo and salt fish with fried dumpling in shape of a knot with sweet pineapple, mango slices, &water melon.

More staff to help Noel

The property and stuff were lovely. We will definitely be back. The breakfasts were amazing as well.

Nothing was unique about this property. Need upgrade. The very first day there was No AC. Moved to second room but couldn’t stay because it was booked to another guest. The bathroom is another story. If you are a big person don’t even try.

The location was amazing with awesome views. But mostly the hosts were very kind and welcoming making the place truly special. Also, compared to properties around it, it was a very good value. Very good breakfast too.

Not a huge problem, but the property would benefit a little “refresh”. But honestly, for the price point, it was excellent for my taste.

I was charged twice for my stay. I paid at the property & I was later charged again to my card. Since then I have attempted to get my refund multiple times but have been given the run around. The phone doesn’t work & every I’m told to call back tomorrow to speak with a manager. Apparently the property is up for sale & the management have resorted to scamming. The room was old & the property needs maintaining. Great location but there is no beach as advertised. Do not stay here!

The staff will cook you anything you want your way

It was good nothing to say bad

The staff has great customer service.

I wish my stay was longer

Hardly much to like.

The rooms and property were terrible! Room one AC stopped working during our stay, mosquitoes and sandflies, centipedes, door locks felt loose, the bathroom had no space to turn in and you cannot close the door when using the faucet, extremely high chlorine levels, children apparently belonging to the staff or owners were noisy and up and about the property, no proper bag drop instructions or directions on parking or how to access the property upon arrival, the pictures of the room and property are very deceiving, very awkward and steep stairs, no safe in the room, beds are hard, sheet covering wasn’t very clean, TV was a mess - very small, no remote control).. we were not comfortable.

The staff (very kind), the spacious room (queen size bed, big bathroom, air-conditioning, luminous), the beautiful place (sea view, in the nature), the secured parking, the breakfast (with local products)

The location was near the lagoon, which was the main focus of my visit. The view from the property was amazing! You can see the waves breaking on the reef from the balcony and the villa is surrounded by greenery. The persons working there were very friendly and helpful. This is the kind of place where you could easily spend a week decompressing.

The property is a little older and is a bit quaint, but cozy and comfortable. Parking was offsite at the lagoon, but security personnel were always present.

Amazing staff, perfect location and beautiful views

The only thing was good about this place is the staff. Excellent staff Noel exceptional. But the place old rundown and no amenities. No television just not nice.

The staff were pleasant and very helpful. The view was amazing

The location is amazing just above the blue lagoon. It is so quiet and calm and the view is breathtaking. The staff is lovely and the room was clean.

There are no restaurants nor shops around, better arrive with water and snacks especially if you don’t have a car. The hotel just provides breakfast. I stayed three nights and the room has never been cleaned, for me it was not a problem but maybe is not what you are expecting for the price.

Breakfast was awesome traditional Jamaican breakfast, made fresh every day by MS Donna. Noel Was amazing his customers service was 100/% he went out and beyond to make our stay comfortable.

The only thing I didn't like was the low water pressure, in the bathroom.

Had a decent stay at Moon San Villa, this property benefits from its amazing location and waking up to the views of the lagoon each day was incredible. The balcony and common areas are great and walking to the lagoon takes 2 mins. We also went to winifred beach up the road in a taxi which took 5 mins and was a great spot full of locals and tourists. The staff at Moon San Villa are nice and were flexible about us having breakfast late one day which I appreciated. I would go back but maybe just for one night.

The food was just OK. Could do with more fruit. Our room needed a bit of TLC and wasn't as comfortable as it looked online. New paint, a better mattress, proper lighting, mini fridges, water, and a toilet brush would all be helpful. It's also hard to get hold of staff sometimes in the evening and we weren't offered any water until the 2nd or 3rd day and it seemed to be a huge deal when some was provided.

30 meters walk to the Blue Lagoon. Great place to swim safely.

Plenty! Breakfasts suck thoroughly! Same menu every day: daily decreasing (in size) portions of scrambled eggs with two toasts, two minute strips of bacon, watered down coffee which clearly was a second brew, one slice of watermelon with fridge burns! Astonishingly, the size of the breakfast kept shrinking. We were planning to leave a generous tip at the end of our stay but ended up leaving without the last breakfast! To say that we’re quite appalled by the quality. Mr Noel promised to let us know when he would be available to take us for sightseeing as agreed upon on arrival! He totally ignored his promise. No decent food nearby! So, it was an opportunity to loose weight! Hotel has a nice view but is run down (there is a For Sale sign in front of the property- that perhaps explain the poor state of premises and dismal service). Cockroaches in the room. Mosquitoes going through windows.,. One of the worst experiences… and we travel a lot!

Nice clean and a good location

I did

Beautiful location and friendly staff.

The Blue Lagoon is not what it used to be as the surroundings look likes a construction side and hustler all around.

Great customer service! I was travelling as a family group using 3 rooms. Some of our travellers had asked for extras that made more work for them, which they could have easily said no to, they were very accommodating and easy going. The breakfast was fantastic. The common area and the view from the top balcony is really nice.

The bed was a bit soft for me, access to a beach before 9am is difficult. Security for that area might let you in, or might not.

Hospitality was good.

Poor internet

We had a wonderful stay, felt like home.

Proximity to blue lagoon.

Bathroom was so tiny we had to keep the door open to move around.

They were overbooked us and then place us in a brothel with roaches. the brothel room was very dirty and stink.

The breakfast was good. The location was also very central.

The place could use a bit of upkeep. The bed head was broken, and the bathroom was extremely tiny which made it uncomfortable to shower. Needed more basic items such as a blow dryer and iron.

The landlord here is very welcoming, the scenery is very beautiful, and the living experience is great

WI-FI A LITTLE SLOW

Good location.

The outdoor seating area smelled like cat urine and could not be used. We had to clean a table in the common area ourselves before we could use it. The facilities are inadequate for the number of guests that they host. We had to wait for over an hour for breakfast. Charges were changed after booking was confirmed and payment made. I would not stay here again.

Breakfast was good. The furnitures are a bit old but my main concern was the Sign at the front. It was difficult to locate the Property since its below the road level so a proper sign would make a big difference.

Beautiful great location near to the Blue Lagoon which can be seen from the room where breakfast is served. I enjoyed dipping in the Blue lagoon which is at a short walk just beside the property. Breakfast was satisfactory and staff were kind and accommodating. The bed was comfortable and there was a lot of space in many drawers in the dresser.

I didn't like that the toilet was very close to the wash basin. Not great for tall persons. Also the room had no chair to sit on and no iron in room.

Great staff

Beautiful property right beside one of Jamaica’s landmark sites, Blue Lagoon. View of the ocean, comfortable beds, clean property and hospitable hosts. Port Antonio is a short distance drive for lunch/dinner. Hot water showers, complimentary breakfast (which was delcious) and overall, an excellent stay.

We were a group of five, family and friends Noel and the ladies made our stay very comfortable, enjoyable and relaxing. They were also very knowledgeable about the area. The property was literally a stones throw away from the Lagoon which was nice. Beautiful views of the sea from the Villa, really nice all round. Felt really relaxed.

You really needed a car, we got around with taxi's but car I think would of allowed more freedom.

The staff was exceptional. From the moment we arrived we were welcomed and it felt like we were at home. You can tell that the structure has a rich history from its stone walkways, wooden patios and the different textures in the space. This is what really made the stay so authentic. We had a direct view to the lagoon and the ocean which was calming.

Only change I would have made would be the installation of a mini fridge in the bedrooms.

Noel the caretaker was attentive and good company.

Lovely location and staff.

No safe parking

Location, views and staff

Early check-out time, outdated bedroom furniture and TINY bathroom

Decent property.

Great location right next to the Blue Lagoon, staff were fantastic Noel and Donna catered to our every needs. Room was great, bed comfortable … couldn’t fault it

Nothing

The advertising for the property is misleading. There’s no pool, all the pictures listed as activities are for other properties which attract additional cost. We left with bedbug bites and the place has roaches. The staff are nice but this is nothing but an overpriced bnb. I understand things might be slow but the owners need to invest in upgrading the villa and doing more routine cleaning.