Bernal
Bernal, Calle Miguel Hidalgo, 76680 Bernal, QUE, Mexico- Attraction
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Luxurious Accommodation
Hotel Boutique Santo Cuervo in Bernal offers a lavish stay with 5-star amenities. Each room features a charming patio, some with balconies, and a private bathroom stocked with complimentary toiletries.
Concierge Services and Tour Desk
Enjoy personalized service with our concierge services and tour desk. Our staff is dedicated to ensuring your stay is memorable by assisting with any requests and helping you plan your excursions in Bernal.
Tranquil Garden and Free WiFi
Relax in our serene garden or unwind on the terrace while staying connected with complimentary WiFi throughout the hotel. Whether you're here for leisure or business, Hotel Boutique Santo Cuervo caters to all your needs.
Experience luxury and comfort at Hotel Boutique Santo Cuervo. Book now for an unforgettable stay in Bernal.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
Double bed (131-150 cm wide), Queen bed (151-180 cm wide)
Room details
28 sqm
In-room amenities
1 Queen Bed OR 1 Twin Murphy Bed
Sleep - Bed sheets
Bathroom - Shower with a rainfall showerhead
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and fresh towels (on request)
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Murphy bed (90-99 cm wide)
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Queen bed (151-180 cm wide), Futon Mat (Variable Size)
Room details
20 sqm
In-room amenities
1 Queen Bed OR 1 Double Murphy Bed
Overlooking the mountains
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and fresh towels (on request)
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
Mountain View
In-room amenities
2 Queen Beds
Overlooking the courtyard
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and fresh towels (on request)
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen Bed (150-160 cm wide)
Room details
Courtyard View
In-room amenities
1 Queen Bed OR 1 Double Murphy Bed
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request) and fresh towels (on request)
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
28 sqm
In-room amenities
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
Queen bed (151-180 cm wide)
Room details
28 sqm
Courtyard View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Staff was extremely friendly and helpful. The parking was just 5 houses down (2 min walk) and controlled by the hotel even though it was a separate fee. The rooftop terrace was quaint with some nice views. The rooms were spacious and the vibe / history exceeded my espectations. It was less than a 5 minute walk to the main plaza - perfect location.
The wifi was inconsistent but the staff moved an extender which helped a bit.
Very picturesque hotel. The staff was very personable. The room upstairs was very nice. The food was really good. Just 2 blocks from downtown.
They need to add blackout curtains due to the light outside.
La ubicación es increíble La habitación excelente El personal muy agradable
En Google maps los sentidos de las calles están equivocados, El estacionamiento no está en el lugar,
La ubicación es excelente, justo en el centro de la ciudad, todo queda caminando, el personal es muy amable, la vista a la peña es muy buena y el hotel tiene buena vibra por su decoración.
Todo! Sumamente amables
El trato de la gente. Un ambiente muy bonito y la habitación muy cómoda.
Todo me gustó.
Las personas de recepción y en gral todos muy amables
La amabilidad del staff, lo tranquilo y la buena ubicación
Todo estuvo excelente
The location was great
The room I booked didn't had curtains to block the light from one opening
Aunque el lugar esta aceptable, los servicios de agua y toallas fallaron.
El problema es el agua caliente
La ubicación El personal El lugar bonito
Cama chiquita y no tan cómoda Estacionamiento no está incluido
Proximity
Old and outdated a bit
Es un hotel muy bonito, muy acogedor , tiene una vista a la peña increíble, se puede ver desde el balcón de la suite cuando la iluminan. El hotel está muy limpio y el personal es muy amable. Esta muy cerca del centro.
Todo esta excelente
Ubicacion
Me gustó el trato del personal, las instalaciones, la vista hacia la peña
Que no cuenta con estacionamiento propio y te cobran $120 adicionales por el estacionamiento
La amabilidad del personal
La ubicacion, muy cerca del centro. La vista a la peña.
Creo les hace falta tener productos de mejor calidad como la crema, shampoo etc.. Porque se venden como un hotel boutique.
Ubicación, el trato del personal.
Excelente trato del personal
las chicas de recepción muy dispuestas a ayudar, muy cálidas. nos permitieron elegir habitación, nos acompañaron al estacionamiento, muy atentas. la habitación muy limpia y buenas cobijas
La atención el personal increible, muy amables, el lugar muy bonito y super ubicación, el precio de acuerdo con el lugar y amenidades, nos dieron información sobre lugares para visitar
Lo staff è stato top! Tutti molto gentili e hanno fatto il possibile per soddisfare ogni nostra richiesta. La posizione e il parcheggio.
La camera assegnata puzzava di umidità ed era molto fredda. Hanno dovuto spostarci 2 volte di camera ma con la gentilezza dello staff non è stato difficile per niente. Bisognerebbe dare una rinfrescata alle camere, pitturare i muri.
Staff was friendly and very helpful. The place was beautiful and it had a great view of La Peña.
The WiFi connection was terrible, we couldn’t even watch tv because it would connect. I think downstairs was better though.
Una grata estancia, el hotel tiene una gran ubicación. Pero lo que mas nos gustó fue el trato del personal nos hicieron sentir como en casa. Gracias
ホテルの中庭の雰囲気が素敵で、そこでコーヒーやお酒をのんで友達とおしゃべりして、 ゆっくりするだけで、素敵な時間をすごせました。スタッフの方みんな温かくていい人でした。
ベッドが少し硬く、布団が薄かったので、寝心地は微妙でした。
Die Lage, traditionelle Einrichtung, Service, Frühstück günstig vor Ort, die Aussicht aus dem Familienzimmer, Sauber, parken möglich direkt in der Nähe
An kälteren Tagen wäre eine Heizung schön
La ubicación y la decoración del hotel es lo que más nos gustó.
Al llegar nos mencionaron que no aceptaban mascotas cuando en las política decía lo contrario. Al final aceptaron que fue un error de ellos el no tener actualizadas las politicas e hicieron la excepción de aceptar a nuestra mascota . Otra cosa que no nos agradó es que entre semana no tienen servicio de restaurante ni siquiera para el desayuno 😢
Great location. Very helpful staff
My room was pretty dark. I also feel that for the piece I paid, 100 USD, the quality of the amenities shall be rather better. While the hotel had a very interesting layout, the touch and feel was a bit cheap. .
Beautiful hotel, excellent location, great service.
No heat, room was cold.
Kind, attentive staff. Unique interiors
Room was dark and cold with no heat. Lots of exterior and street noise
El staff fue super atento, cuando fui no tenían cafetería, sin embargo, eso no importo porque el staff nos ayudó a tener la mesa lista para que pudiéramos pedir algo. Lo recomiendo aparte que la ubicación está muy bien!
Is good
Please leave more toilet paper and towels and is cold no heater
la cercanía al centro y la tranquilidad del hotel
estaban terminando la cafetería.
El personal es muy cálido
Le falta mantenimiento, el baño de la habitación tenía dificultades para desaguar. Las camas muy duras.
Super friendly staff, nice and clean rooms and great location just walking distance of everything.
Nothing!
This hotel is a true gem with an amazing view of Pena. The towels were nice and the water was hot! The tiles and design was absolutely beautiful. Highly recommend you will not be disappointed. The staff were very helpful and kind. I would love to back! Gracias!
Beautiful small boutique hotel with lots of details, very near the town center and still very tranquil. The patios, one with a giant rubber tree and the other with a magnificent cactus and colorful paintings are very nice. The view from the terrace is incredible with a perfect view of the Peña. The room was spacious and nicely decorated. We slept very comfortably, although some might experience the bed as being too hard. The staff is incredibly attentive. Nice touch: if you find all six of Frida Kahlo’s sayings written on the walls, you get a free keychain.
Not much not to like. It would be nice if they would serve breakfast as they do have the facilities on the terrace.
El lugar está súper bonito, cerca de todo, no tiene estacionamiento pero afuera es muy seguro. Las personas que nos atendieron súper mega amable. Lo recomiendo mucho.
El techo de la habitacion estaba con telaraña, no tiene estacionamiento . Y a las 5 de lamañana nos despertaron con este mensaje de whats: Chicos soy la muchacha del hotel, Les quería pedir de favor miren realmente está prohibido lo que realizamos si pueden salir ustedes y cerrar ustedes el zaguán cuando se retiren para no tener ningún problema. Ya no pudimos dormir y luego nos dijeron que fue un error que era para otros huéspedes.
Para ocupar por primera vez el estacionamiento no había personal disponible para indicarnos dónde estaba y que nos.diera acceso. Posteriormente hubo personal para dar acceso al estacionamiento de manera normal. Muchas gracias.
Excelente lugar, bonito, tranquilo, seguro.
It was great the only thing No AC but they do have fans
No AC
Muy agradable el lugar, y amabilidad del personal… siempre al pendiente de todo! La vista a la Peña
Gran servicio
El lugar cuenta con una buena ubicacion, la habitacion estaba en buen estado y limpia con todo lo necesario para una estancia de dias, el servicio de limpieza esta incluido por dia si asi se requiere
Very centrally located , 4 min walk to the Plaza of Bernal . Quiet place , typical Mexican Colors and rooms. Extremely friendly staff , very helpful.
muy amables
Excelente servicio, habitaciones muy bonitas y limpias y el personal muy amable. La mejor vista para ver la peña!
The hotel is located close to town. Bernal is a charming city. We only had to walk about 5 minutes to find local restaurants and shops. Our room had a hammock. From our room, we could view the Pena de Bernal, the Monolith in Mexico.
Honestly, it was perfect for the location and the price. Brenda is the manager, and she was terrific. She assisted us with excellent recommendations and made us feel welcome. Brenda and her staff helped make our stay comfortable. If you are looking for a 3-star hotel that offers a truly authentic experience, this is the boutique hotel you are looking for.
Staff were extremely helpful. They do have parking and the location was fantastic!
All of the staff was super nice and helpful I loved there service and hospitality 💕
No receipt. They said I would need to get a receipt from Booking.com
The service was excellent! Leo treated us wonderfully, making our stay much more comfortable—his attention to detail was the best part of the hotel. The property is beautiful, with an amazing view and conveniently close to everything. Highly recommended!
Customer service was excellent, the property was old and water and flushing was not very good.
The location was perfect, it was right in the heart of the old town
We booked a family suite but when we arrived, we were told that we could not have it as it was double-booked. They offered us a discount on a smaller room which we took as it was already late in the afternoon. We had to ask for toilet paper and toiletries as our room had none. The toilet did not flush properly even after they plumbed it. There was often no one at reception, even when ringing the bell no one answered. Even though the hotel lists it's family suite as having a bath, we were told that there was no bath in it (it was one of the main reasons we booked it)
Beautiful scenery, overall good stay. The room service could’ve been better and the WiFi as well.
The design, they have a small rooftop, with an amazing view, currently there is a night light show on the Peña, so you can see it from there. We saw it on Saturday. The staff is amazing and very helpful
They only thing that I didn’t like was that they did not have parking, they offer one that is near but is 100 pesos for the whole night.
It’s beautifully design and the staff is the best
Esta bien ubicado junto al centro, la cama dura, el baño muy sencillo, huele a humedo , no hay suficiente ventilación
Bonita decoración y excelente vista a la peña
El hotel no califica para ser un hotel boutique, aunque Leo, el encargado fue súper amable. Hay muchos detalles que hacen que la experiencia no sea del todo cómoda. La ropa de cama no me gustó, los baños necesitan mantenimiento no hay restaurante, las toallas feas y de mala calidad. En fin, el precio no corresponde con el nivel del hotel. Se me hizo muy caro para la experiencia.
Muy agradable y comodo
la propiedad tiene muy buena ubicación y son super amables
It was so beautiful. The rooms were lovely. I liked the tv and the decor.
There was no parking included. It was extremely loud. The guest weren’t respectful of others. The restroom wasn’t clean and the bed was uncomfortable.
Buen servicio, amables. Fallo la chapa de la puerta del baño. El agua iba muy lento por el desagüe de la regadera. Fuera de eso un lugar muy cómodo y agradable.
friendly reception staff😊 Window view of Mount Bernal location is awesome
Kitchen not organized.
Schnuckliges Hotel mitten in der Altstadt und trotzdem sehr ruhig. Sehr freundlicher Service.
I like the location and the building.
Servicio de tv deficiente Me guardan mis lentes 😎
Location and cachet. Beautiful hotel, including rooftop views.
It was very cold, with no heating devices, and very low flow shower
Terrible experiencia. No es un hotel, y mucho menos BOUTIQUE. No tenían agua caliente en la habitación y estaban llenos porque tienen muy pocas habitaciones. Tuve que bañarme con agua fría, en un lugar (Bernal) que es de por sí muy frío. Las dos noches que me hospedé estuve sin agua caliente. La respuesta fue una disculpa. Nunca hicieron la limpieza de la habitación de un día para otro. Dejaron todo tal cual, cama sin tender, sin toallas, sin limpieza de nada. No tiene estacionamiento y tuve que dejar el coche en la calle porque lo cierran a las 10pm. Tienen que poner en su página que no tiene estacionamiento. El estacionamiento que usan es de un tercero y no tiene control sobre el y esta uno sujeto a los horarios del tercero. Además pretendían cobrar por el estacionamiento.
Very comfortable room, the hotel is very cozy and people are really nice, always a helping and supporting
Beautiful place! Colonial style
Nothing
Beautiful little boutique hotel in the center of Bernal. The decoration and location is great.
The mattress was hard.
Magnifica propiedad, Súper bien y personalizado atencion del Personal Súper cerca de todo Hermoso lugar
Me gustó mucho el hotel y la habitación
Excelente atención calidad y servicio
we loved the place and the history behind it. the location was very convenient and the view was just awesome. the room was decorated and designed very nicely.
we asked for a "Factura" and were told we need to write an email with our information. we wrote many emails and never received an answer. it was very disappointing as I can't recommend the hotel and cannot come back when I won't receive a Factura.
Staff was helpful and rooms were well appointed.
No coffee available in the morning.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
8.8/10Rooms were clean and nicely decorated, though some comments mention street noise.
Service
9.3/10Staff was consistently described as friendly and attentive, providing excellent service.
Location
9.3/10Hotel has a great location, near the town center and attractions.
Room Quality
8.3/10Rooms were comfortable but some found beds too hard and rooms too cold.
Amenities
8.3/10Amenities were acceptable, though some mentioned the room's lack of warmth and specific issues with the beds.
Value for Money
8.8/10Generally seen as a good value, although some felt it was overpriced for certain amenities.
Food and Beverage
7.8/10Limited breakfast service during the week was a point of disappointment.
Overall Experience
9/10Overall stay was enjoyable with a few minor issues that did not detract significantly from the experience.