The Country Club Residences at Grand Reserve

Beautiful and very friendly staff

Decreased water pressure when multiple people are showing

Gorgeous property! Super comfortable for our party. Loved having coffee every morning with the beautiful ocean view on one side and the Yunque National Forest on the other side. And having access to the Hyatt Regency pool and beach amenities was a bonus.

Everything was great. No complaints.

Great Location and Facilities

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Beautiful view, great facilities, absolutely loved the walk in closet and where to store shoes.

Microwave dirty; the whirlpool controls in bathtub primary bedroom didn’t work, the doorstop to the right side of the patio by the dining room is a hazard: we kept tripping on it. That side also go full of water when it rained. It didn’t drain fast enough. Also the toilet tank in the primary bathroom would overflow and we had to keep drying it. When I realized that, I lowered the pressure at shut off valve and it stopped overflowing. The place could use a step ladder since some cabinets are high as are the bars in the closet. Also, they could use a luggage cart.

So spacious, private, easy check in process They answer all your questions and give recommendations if you ask

Beautiful condo and the hotel accommodations were also outstanding. Hector made our stay memorable and was really outstanding in his service!!! We couldn’t have asked for better!!!

We really didn’t have any dislikes, other than because it was a busy time of the year golf was already booked and no golf carts were available. Hector gave us golf cart rides whenever needed so it really wasn’t an issue!!! Again Hector to the rescue! He is the best!

Clean, updated, spacious, safe.

Not many kitchen utensils

Convenient to hotel and far enough for privacy.

Number of entry keys

Place was beautiful, clean and comfortable. Would stay again!

Staff was excellent!

Location

Propiedad muy limpia y con buen equipo para la estadía. Excelente servicio y prontitud para atender situaciones. Jean Carlos, Héctor y Diana excelentes.

This was probably one of the best rentals I have been to in recent memory. I will be back!!

El apartamento muy cómodo y las facilidades excelente. El uso del Hotel un plus....

Espaciosa, limpia, equipada. La vista es hermosa

Solo tienen una piscina.

It was a big unit.

There is an unclear relationship with Hyatt. We were told we would have total access to the Hyatt resort was long as we wore a special bracelet. The only area off limits was the fitness center at the resort but we could use the fitness center at the golf clubhouse. No problem we’re rule followers. We had a very disturbing incident at the gate to the Hyatt resort. My wife was going to the public beach behind the resort, (not using any Hyatt facilities) She had her bracelet, they had her name. They stopped her and turned her away. The staff member even got in touch with their supervisor and they still denied her entry. It seems like renters get treated like 2nd class compared to “owners”.

Excelent property snd great staff

Great space, but a little too far from the main hotel

Space and cleanliness

Had to drive to get to the hotel

Beautiful clean spacious tranquil gave us a grand experience in PR. Staff was on point. We golfed, went swimming in all pools, beautiful private beach just amazing.

Nothing to say that I didn’t like. Garbage disposal stopped working the morning of the day we left but that can happen anywhere even at home.

The property was very nice, spacious and we could also enjoy the benefits of the hotel. The villa staff and villa manager Were all awesome!!!

Wry nice facilities and helpful staff

Not enough open chairs at pool / beach

The place was very spacious and accommodated our party of 6 very easily. The rental was beautiful inside and they had taken great care to ensure that everything was spotless. The amenities inside the rental were great, and there are many places you can enjoy in a group setting. It is a fantastic place for the party that we had and would highly recommend to anyone considering this location.

While we had full access to the Grand Hyatt resort we all felt like there could be more of an effort made to have some convenient way to get to the resort. If they had some kind of a number you could call, even if you had to pay, that would be very helpful as we didn't have a rental car to drive to the resort.

Beautiful residences with spacious comfortable rooms. Location was great, additional access to the Hyatt and its amenities was excellent.

I booked two apartments and they were not located near each other at all…the property was able to offer one that was only a couple buildings away after I requested it.

This place was amazing with an absolutely beautiful view.

Diana from the realty office was professional, friendly and thoughtful. We had a great experience and will return.

Nothing all good.

The property was beautiful and well maintained.

Nothing it was beautiful. The only thing I would add is just suppling beach chairs and umbrellas for the beautiful beach.

It was clean, quiet and spacious.

I was not very impressed by the private beach.

This property is amazing! It’s beautiful. The best part is that you can use the hotel facilities without extra charges. We loved it!!!! We will come back.

I love the space, security, location, the options to enjoy the hotel as well.

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Very upscale area and penthouse

Water pressure and temperature in shower

It was extremely clean and well appointed. New sheets and towels in every room

The AC controller in the living room wouldn’t go lower than 74 degrees

SUPER helpful hosts, willing to accomodate to my time of arrival. Helped me bring stuff from the car. Nick from the front desk is just the best. The apartments are beautiful. Puerto Rico at its best.

The property was beautiful, overlooking a golf course on one side and beach on other. The actual unit (Deluxe) was exceptional and had a lot of space for our family (5 ppl). The access we had to the Hyatt Grand enabled us the options of a large resort while only being a short distance away.

The pool isn’t large, but we had access to the Hyatt’s pools so it really didn’t matter.

The property was secure, clean and well maintained. There were enough utensils in the kitchen to make a good breakfast.

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The place was breathtaking

The place was clean but could use some improvements We are very particular when it comes to cleanliness when we are staying away from home KITCHEN - The oven was dirty - it seems like they put Easy- Off to clean it but never finished cleaning it The microwave did not work It would turn on but it had no power The blender did not work MASTER BEDROOM - The tub couldn’t be filled with water to take advantage of a relaxing bubble bath BATHROOM IN HALLWAY - The bathroom in the hallway clogged two times and the tub was draining really slow Accumulated dust around the door casing MAIN LIVING AREA - One of the doors to go out to the balcony would not open There is a very strong mildew smell in the elevator and in the entry way

I reserved 2 villas, one in excellent condition while the other one wasn’t. 3 a/c we’re not working properly. Asked for a credit and no answer.

Good location and amenities

Tub didn’t work

The view, facilities and space

Need more utensils for the kitchen

I really appreciated the ease and friendliness of the communication with the manager of the property prior to and during our stay. The apartment was extremely spacious, bright, quite and clean. It was perfect!

There is nothing that we did not like at the apartment and the resort. The swimming pool by the apartment block could have been cleaner but with the ocean within 5 minutes walk we really did not need to use it.

The unit is spacious and comfortable. The views are spectacular. Luxury finishes and decor. Comfortable furniture and beds.

The pool was not usable. My family had to drive to the nearby hotel for pool and beach access.

excellent stay!!! Beautiful property....I will def come back again

no complaints

The property was secured, beautiful views, and the space itself was spacious and had all we needed.

It was beautiful, could see mountains and ocean, quiet & Private

Transportation too and from the Villa needs to automatically be included in the stay so the guests don’t have to search for how to get over to the Hyatt daily. The Villa should automatically have a couple golf carts for their immediate guests, especially when golf cart rental is astronomical & families have disabilities, & don’t rent cars necessarily

The use of Hyatt pool/beach is a great amenity. Had so much room in the condo, but then the amenities of the hotel - restaurants, pool, paddle boarding, kayaks, etc. Very safe area. Beautiful views and beaches. Plenty of room to spread out. Wonderful balconies. Pool at residences is quiet and clean so it is a great option if you don’t want to walk to hotel. Country club has nice fitness center and we were also able to use Hyatt fitness center during the day. Golf at a discounted rate too!

A little hike to hotel, but not terrible.

The location provided beautiful views of the water, golf course and mountains in the front and back of the villa. The atmosphere was quiet and relaxing but also included fun amenities at the resort just a short walk or 3 min car ride away. The manager and staff were friendly and accommodating with a text or call. There were plenty of dining options, ample parking and we felt very safe the entire stay. It was perfect for our family trip.

No complaints here

Simply Beautiful

No complaints

The team working to provide customer service. GG was excellent and ver attentive.

We just finished up a 5 night stay at the Country Club Residences and I really cannot say enough positive things about our stay. The staff was so accommodating from start to finish! They were so friendly and easy to work with. The unit itself was gorgeous. Beautifully furnished and decorated and really clean and new. The beds were comfy and even the pullout sofa was nice to sleep on. The views were great and its right across the street from a beautiful beach that was nearly deserted the entire time we were there. We felt like we had our own private beach all to ourselves. Its really close to the majority of the must see locations on your trip.

Privacy, Cleanliness, Space and Accommodating Staff!

WiFi didn’t work well so my kids couldn’t watch TV

Everything was all 10s. The checking in process the living and the view. Don’t hesitate to book this property. You will not be disappointed

nice and clean, amenities are superior. no doubt

nothing

Property was lovely, newly renovated and furnished and very spacious. Balcony with seating and dining with great golf course views. Access to pool and beach and restaurants of the Hyatt. Very responsive and helpful staff.

Some more supplies in the apartment would have been helpful and made the stay more comfortable.

I loved the size of the penthouse! It was spacious and met all of our needs for a family of 6 including 2 small children. I would return here again. I mean 3 1/2 bathrooms and 3 balconies. I also loved how convenient it was that we were able to use the Hyatt's facilities.

There was some minor upkeep in the shower that was needed like the pole and shelving. Also, the front door would close after a certain time. However, overall we were very pleased with the cleanliness of the entire villa, especially the beds and bathrooms.

Host was awesome very friendly and helpful . Beautiful location and beautiful views . I will definitely come back and stray there 👌