Benrose Hotel

The free breakfast

Wifi

Elevator. Senior friendly.

Noisy neighbors. And no windows

That it’s Marco Polo but it was disappointing

Rude staff and don’t know what they’re doing

Clean and close to business establishments. Worth the money

We could hear our neighbors

Clean, modern and comfortable rooms.

Internal arrangement of the building was unusual, with Reception being on Level 3

Accessable

Old towels

The hotel staff were very professional and courteous. The location was close to many popular restaurants and shopping malls. The complimentary was great with good sized portions. If you go to The Cafe on the second floor, be sure to order the mango yogurt shake, it’s out of this world tasty! 😋

There were no windows in our room, which surprised me, fortunately there were windows in the hallway. They also need to provide an electric kettle for boiling water. They also charged us for two hand towels for stains they said couldn’t be removed. I can’t recall ever having to pay for two hand towels at any hotel I’ve ever stayed at. ☹️

The Benrose Hotel has a great location close to many popular restaurants and shopping malls. The rooms are clean and the staff and management are very friendly and professional. The complimentary breakfast tastes great. The room rates are very affordable and I’m impressed with the value you get for the included amenities.

The complimentary breakfast could use more variety and the WIFI connection for the smart TV is intermittent at times.

The room is nice

Very simple but clean. Our room was without window but this is no problem as air conditioner worked perfect.

Fast and very good service..

Nothing

Very nice and the location is super

- The location is right in the middle of the city center, providing great access to both CDO Uptown and Downtown. - Breakfast is delicious, and the serving size was adequate. - The elevator is fast and very reliable.

- The front desk staff Razel was not very helpful and gave wrong information about my booking. She seemed aloof and unable to answer any of my basic reservation questions. - I also requested an extra bed in our room, and Razel initially said "okay". Thirty minutes later, I followed up, she retracted her statement, and said that they cannot provide any extra beds in the room. It's as if I were waiting for nothing. - The booking of two twin beds per room was not followed, even though it was explicitly requested before checking in, and no offers of amends were given. - Toilet water was black in color during every flush, as the water closet seemed to be stained. - The bathroom floor was always wet because of a leaky toilet. - We stayed for three nights, but housekeeping never serviced our rooms. - Dining room seating for breakfast was very limited, and staff do not bus out the tables promptly, so used dishes are left to sit.

Stay was good!

clogged drainage at the bathroom. bathroom design is not appealing. no hotel slippers

They provide the good customer service,.the room is very clean . Our breakfast is so good . I diffentley coming back there..

Great

Niceeee we like it

Benrose Hotel is centrally located with clean and spacious rooms and friendly staff. Easily accessible and walking distance to the mall and other famous landmarks and points of interest. Highly recommended for all your travel needs.

The room was small but clean and tidy and comfortable with a well-equipped bathroom. The only issues were there was no way to request a double bed when booking, so of course, got a room with two singles. Also, the shower water drained away from the drain, which is something I observed in every hotel I stayed at in Philippines.

Location & parking is ok

It was okay

Fantastic rooms and location. Nice linen and beds. Breakfast was ok.

Staff seem as though you’d be better off sleeping somewhere else. Restaurant opened late and we were allocated tables near an overflowing aircon.

It was pretty good

Good value

Clean and convenient location.

The staff were friendly and made us feel welcome. The rooms are comfortable enough. The shower was probably the best part of our stay, it was warm and powerful. The TV in the room has a chrome cast which is very nice. One nice touch was the personalised messages on our breakfast table each morning.

When I went to order dinner one night, the staff in the cafe struggled to understand my questions because their level of English is not good. The room size is quite small and it was difficult to open my large suitcase.

Overall, our one day stay was excellent…room was clean, breakfast was good and everyone was friendly, helpful, polite and very nice. I wish however the room had a window and wet floor was contained in the shower stall only when showering and not all over.

Good Location.

The connected rooms by a door. I tried to ask for a separate one but wasn’t able to provide. Low voltage outlets.

Another case where i wish TA would allow 1/2 points because this property I would give a 3.5, but definitely not a 4. It’s more like a budget hotel. It does have a lift ( elevator ). The breakfast is one of 4 choices: every option is 2 eggs and rice. The only difference is if you wish the meat to be sausage, bacon, tuna or corned beef. The WiFi worked fine and the shower had very hot water. The bathroom sink does not have hot water. I found the lighting inadequate- the room was a tad gloomy. There’s pure water dispensers at the end of the hall = very nice. The biggest negative was there are no windows. One feels as if he’s in a tiny box, with no idea what the weather’s like - or whether the sky is light or dark. I felt claustrophobic and very uncomfortable in the small room with no view. If this doesn’t bother you, fabulous! For me, it crested stress. The pillows were very soft, which I don’t like - but that’s just personal bias. It’s a solid hour’s drive from/to airport. Within 2 blocks, there are Pizza Hut, Burger King, Jollibee. When you exit to the right, 2 blocks down, same side of street is Angel Touch, where I got a terrific massage. Overall, expectations are critical. If you don’t mind a room with no windows, then this place could be great. For me, it wasn’t pleasant.

Close to city.

Staff are nice and my room was clean except it’s so tiny and no windows. Aside from everything was ok

Location and comfortable bed and pillows. Breakfast is also good.

Matipid sa sabon and shampoo, I wish they add some amount more of the shampoo and bigger soap

location

i had to pay for a mug that broke. they put the mug on top of a slippery rectangular ceramic thing right below where the guest would put his/her jacket. the mug would get easily swept off the slippery thing on that cheap nailed-to-the-wall table.

location

none this time

location

Close to places I need to go

No comment

Convinient

Accessible by jeepney and taxi

The shampoo and soap dispenser were empty. The shower is wetting the toilet area.

Nice breakfast

Very friendly staff

Nothing

Simple but comfortable, portion of the food was great, net and clean.

Nothing

None

Breakfast is very good and the location is super convenient. Very near the St. Augustine Cathedral.

I like the rooms and linen

I have concern about the room 5D the toilet bowl is not fit or tight because when I sit it makes noise looks like not good attached hope when I comeback they will fix it thank you

I needed a hotel last minute in Cagayan de Oro so I booked here. I was happy with my stay! The staff was very friendly and the rooms are clean.

The staff is very accommodating, friendly and informative. The room and common areas are very clean and the Cafe had good food that was served at the requested time.

The property was reasonable priced, very comfortable, accomodating staff, immaculate rooms ( I booked two rooms), and accessible to shopping and restaurants.

Modest room but clean and having a boxy restaurant that offers a la carte menu. Indeed, a decent place to stay for a day or two, if you want to explore the city.

Parking space can only accomodate six cars the most?

Liked: Very clean room, good sheets, strong AC, good wifi, staff is very helpful and professional. Disliked: Water goes everywhere when you shower - makes a mess with the bathmats.

Location

Variety in Breakfast choices. I do not take Filipino breakfast at all

Location and building is new

None so far

Location

Limited choice of breakfast dishes. No fruits. I am a Filipino but do not take typical Filipino breakfast. No alternative choice. Dead end.

It was a 40-minute drive from the airport. The hotel was very clean and the breakfast great - special mention to the coffee. The staff are courteous and very accomodating. They have a free wi-fi which a good way to stay connected especially this was a business trip.

Yummy breakfast

The place offers peace & quiet at night. Building structure though does not offer any window and the room wa quite small. My main concern was my safety, especially the tiled floor that gets very slippery when you take a shower. Bathroom wall was glass; no handle bars provided to hold on to prevent a slip & fall. Further in case if a fall and glass wall breaks, it can create sharp points that can stab anyone. Water seeps into the room from the glass sliding door. The hotel is nicely located, very close to the 'old' center of city. Its price was reasonable. Food prep needs improvement, its quality average.

Front desk was accommodating. The double standard bed posted which we chose, for the price we paid turned out to be a suite. So I was given a more spacious room than the 1 queen bed I booked before though not a suite. Double standard bed and queen have the same price, btw.

Breakfast is outstanding 👏👏👏

Location is very good. Staff is friendly and they provide parking although it can be also full. the room is generally clean and and is big. They provide pitcher and drinking water stations in each floor which i think is great.

You cannot have breakfast before 7 AM although their website clearly indicated breakfast from 6 AM onwards. Someone sleeps on the couch in the reception and I find it as an eyesore. Internet TV was not working at all.

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Staff were accommodating and friendly to their guests. The room was so cleaned and the ambiance was so perfect to relax. Foods were okay and the prices are affordable. The location of the hotel was so fantastic surrounded with lots of fast foods, drugstores , banks and accessible to any point of CDO you've want to go.

The Chromecast attached to the TV was a nice touch! Good beds, helpful staff.

Clean and comfortable. Very accessible across Veterans Bank (side street) at Divisoria.

Some guests should be told not to make noise or close the door lightly especially at night. The rooms are not sound proofed so we can hear those who are in the corridor.

Loved it… the kindest staff.

The staff are friendly.

The location is not that great.

Triple room but you have to pay extra for the 3rd person? Toilet division from the room should not be glass because when you wake up and use the toilet in the middle of the night your companion will be disturb

location, cozy, big and yummy food serving

poor pest control (saw a big roach and spider on my first day)