VOGO Grand Hotel formerly Best Western Plus Academic City

Family friendly

Best value hotel in academic city.

Can be better with food options and room facilities

This is a large 6-building hotel structure with rooms spread out across these 6 low-rise buildings. The rooms are quite neat n clean but fairly basic. Having said that, the price at which u get it, is absolutely a value for money deal. This is away from city centre - around 25 mins drive by cab n around 90 Dhs from hotel to Dubai Mall. But its excellent if you want to b around the Academic City area where there are many universities located, almost walking distance from the hotel.

I enjoyed my stay, it was soo comfortable. The restaurant they had in the hotel was affordable, great food. Such a beautiful hotel. Nice workers, they really help you out if you need anything. I will forsure come back again!

They could be more friendly, reception is very rude.

Booked a single room which was bigger than I expected, comfortable bed, complimentary mineral water replenished daily, water kettle with complimentary coffee and tea, and air conditioning was functional; the safe didn’t work but fortunately I didn’t urgently need it, and no hairdryer was provided; breakfast was ok, reception staff said I could get a business invoice upon check-out but for some reason they couldn’t give it to me and just said they will email it to me. Location was fine considering my conference was at the university close to the hotel, but unfortunately it was far from downtown.

How do you say in another building because their water is out in a smaller room and they paid for it and you didn’t refund anything

Exce

Very good and friendly hotel

Nice area but you need a car,

Stayed during the horrific storm not planned but the hotel were good and helpful room service was nice and they helped me out

Excellent hotel value for money Ahmed at Front reception was very good the hotel was heaving with the cancellation guests from airlines but the front desk specially Ahmed was very composed The duty managers also seemed to be on the ball trying to facilitate things The rooms is a tad small but has all amenities required Housekeeping was prompt to get things

The staff was great also many places to walk if you get bored.

A new quite area. Far from downtown and other business related places. 10-15 minutes drive from nice collection of restaurants.

The staff wasn’t good specially the Arabic Lady from the reception and she’s even the Supervisor 😞 Room was so small and the there was a water dropping from the bathroom.

We met a lovely lady at the restaurant from Pakistan Mrs. Shavanah she was so amazing and with a beautiful ange smile she made our 3 sons smile and be happy and we think she is a sunshine she made me a great hot chocolate , great hotel clean, and we loved the shuttle service to Emirates Mall

Dirty hotel, very badly maintained. Would highly not recommend. No windows in room and terrible odours.

Beautiful hotel in a nice area.

Reception is very nice but rooms are like university accommodation not hotel standard. My TV did not have a remote control and I called reception 3 times to get one sent to my room, but I never received the remote so could not use the TV.

Good

I checked in at the hotel @ 23:00 and the room they gave me was poorly cleaned with human hair on the floor, the bathroom shower drainage was blocked and this was bad. I complained and the room was changed, to which it did not take long for change of room which was good. But honestly responding to guest request was really bad. I requested for iron for my room and it took 1 hour before I received it. On the 2nd day I requested for drinking water and they never sent it to me. Drinking water is a basic need and I find it very disheartening not send a guest water for drinking. I have never experienced this with any other hotel I stayed in.

Very small room can be only for half person. I would like to thank Mr. Zeyad ( receptionist) who change my tiny room to anther bigger.

Good Hotel however Staff needs more training especially regarding cleanliness

Great experience and quick service

Far from center

Shower is messy, water dripping all over the bathroom, and that means you will mess the place when coming out of the bathroom

We had to stay at best western in academic city for business. The area is literally in the desert there's nothing around you. I got an upgrade to the deluxe room which is spatious comparing to the standard & executive one. But the main problem in this hotel is the bathroom and apparently All the rooms have the same problem. When you shower the whole bathroom will be flooded. We had to stay for a week so this was not practical at all we asked the staff to give us a whipper as a solution but still it is a main inconvenient process. I would really thank the staff at the reception all of them day and night shift they were very cooperative for the bathroom issue and very friendly

Very good

Very polite and helpful staff. One of the strongest aspects. Spacious building, not fair from airport and in heart of Academic City. Food hygiene is a concern in this heat. Great gym - which is why I booked and pool is nice too. Not really anything to do locally. Can have noisy neighbours with thin-ish walls and some repairs/final finishing touches to building.