U-GO Edificio Murano Elite, Bocagrande

Excellent service only details there are cockroaches it would be missing a little fumigation recommend

Family trip we had such a great experience on this place. Personnel administrating this property are great with communicating and assisting with any questions. Great place to stay very clean.

Nice

Nice property

I stayed for 5 days in this building and I liked it a lot, very clean and quiet, you have many restaurant options around

Both Pool was closed

The view was spectacular.

Amazing place we stay 3times at Murano is a amazing place

The stay here was overall comfortable. The rooftop pool was under construction and the property did not communicate that until check-in. The rooftop pool was one of the main attractions especially when the heat is too unbearable at the beach. we also saw a few little critters despite how cleanly it looked.

The property is in a great location with shopping, restaurants, shopping, and beach all walking distance. Enjoyed the apartment with my family. Property management and building security was responsive to any inquiries we had. Only negative was that the washing machine was broken during our stay and access to the safe with direction was non-existent. However, overall, we enjoyed our stay. We will stay here again!

The apartment was amazing! Spectacular views!

This property is equipped with your daily needs as if you were at home away from home. Easy check in and check out. Also there’s security 24/7 and it’s a very safe area. This property is very centric so everything is nearby and you can walk around to explore your surroundings. The apartment itself is super spacious and luxurious.

5/5 beside when the water kept getting cut off other then that very friendly

This property was not like it showed on Expedia. It doesn’t reflect Expedia’s values. The pool was closed and we were not notified. It was closed due to construction. The apt doesn’t provide staples. Two tiny bottle of water and some coffee is all there was. No salt, pepper, oil. It is close to a supermarket so that helped. The place is secure but it is hot everywhere. You need to keep the ac off if you are out. We had a cockroach infestation that made us have to leave after our first night and they did not want to refund our money. We had to leave in the middle of the night and pay for a hotel somewhere else. We paid lodging 2x on this trip. When I say there were a lot of cockroaches, I mean a lot, we found 17 within the hour and it was gross. They did not respond to us after multiple messages and calls until the next morning when we had already found somewhere else to stay and then they acted like it hadn’t happened ever, I checked google reviews after and it was a common issue. So go somewhere cleaner and more transparent.

Excelente lugar limpio seguro y personal muy amable

good

I rented this apartment on Hotels.com for 4-days, 3-nights for 4 people. When I arrived the personnel first claimed that they did not have any reservations for me (shake-down starts). I showed documentation that I have reservations for 4-days, 3-nights, 4 people but they continued to deny I held reservations. After about 45 minutes they “mysteriously” acknowledged I held reservations, but it was for 2 people (shake down continues). They demanded to see additional documentation. Being in a foreign country (Colombia) calling hotels.com is expensive (800 does not mean free). I have called Hotels.com in the past from Colombia and Hotels.com is impossible to get a live person at any reasonable length of time (actually, on a previous occasion at a different hotel I was on hold for over 40 minutes and finally hung up – was required to pay long-distance charges). Also, I could not access the hotels.com website from Colombia (who knows why – politics?). So, I contacted my daughter (my expense – more $$$ in foreign calling) and she screen shot every piece of documentation available to show the reservations were made for 4-people (not the 2 claimed in the shake down). Still the apartment people would not budge. Skipping a lot of back and forth, but it took over 2 hours to register and I took the apartment because: 1. It was a non-refundable reservation (and I understand why they list it that way now), and 2.) due to scheduling the 3rd person world not arrive until the next

Excellent staff. Communication was great from the airport arrival to checkout.

A beautiful place to stay in Bocagrande Cartagena. The views are spectacular. Comfortable and relaxing. I would stay again.

Great property, the view was amazing, great location very walkable, coffee and detergent was provided, would recommend again

Very good equipt apartments, nice Decor, comfortable.

A great place to stay in Bocagrande.. probably the brst on the strip there. Great Beach access but the walking vendors on the Beach are aggressive and constant.. the women walking around trying to give massage are especially annoying too.

Loved it here!

The location and the apartment is very convenient and very well located and maintained. The only comments were that we were 3 people and there were only two towels and one of these broken. Also the sofa bed is not comfortable and might need a replacement. Other than that the property is very good.

The best view to the beach

The apartment is located across from the beach with great views from the windows and balcony. It was very clean. It is walkable to the mall and lots of restaurants and shops. My one complaint would be that I could not get in hot water in either of the showers.

I normally don’t do reviews but had to for this property. The hotel itself, staff, area, atmosphere and location is great! The layout of the room is just as pictured and explained. The staff are easy to talk to and deal with. However, Rm 502 is roach infested, especially the kitchen. In the fridge, freezer, microwave, all over. Then I started seeing them by the tv table. Not so much upstairs but a few were on the couch in the bedroom. None in the closet or drawers thankfully because I was shaking everything nightly and prior to packing. This is not meant to be a negative review, as to I would consider staying again simply because it’s perfect outside of that but that was major. I just don’t want anyone to get room 502 or anything around it. I hope the rest of the property would be clear. I didn’t see any reviews like this prior to booking myself. Great time and visit outside of that.

Beautiful property in a great location. Property was clean and spacious. Staff were very friendly.

This was an excellent experience. Check in staff was very friendly and helpful. The building felt very safe and secure with restricted access to guests only and the entrance/front of the building was monitored day and night. I enjoyed staying here far more than the experience I had at a 5 star hotel two blocks away. The next time I visit this place will be my first choice for a place to stay.

Everything was excellent on the property the only thing I was disappointed is that we couldn’t able to turn on the jacuzzi in the room and that was the reason I book this property I send message two times to the person in charge and supposed she a Send me the video how to turn on but I never get the video I reach to her again yesterday that was my last day there and she didn’t reply to me

Very nice and roomy lodging. Staff was very responsive to my questions

The apartment was amazing, we absolutely loved it and will be coming back! The view was beautiful and the property is close to everything we needed🙏

Nice property, very good location and the view is amazing! We love it!

Very safe and quiet stay. As a solo traveler I like the fact that no on is allowed in the building if they are not registered as a guest. Great walking distance.

Muy buena experiencia.

Excellent area and the view is amazing

Very secure and close to everything. Pool has an amazing view also!

Just too strict about letting guests visit and actually trying to check in was a nightmare.

Place was absolutely beautiful, the apartment pictures are as advertised when booking a stay.

Beautiful view from apartment. Nice and clean. Felt safe

Wonderful stay and location. Only downside was no hot water for shower.

The property was amazing. Very clean and very well kept. The view was spectacular and the property has nice amenities such as the gym, pool with sauna and spa. My friends and I had a blast. The only downside was that we were not allowed to bring visitors. The men at the front desk wouldn't let us bring our friends up to visit unless we paid them 50 US for each friend. Very shady behavior and not professional. Next time I may just look for somewhere where my friends can visit without payment since we already paid for the stay

thought the property and room were well maintained

Beautiful view. However, the code on our door did not work properly. It’s a 4 digit code and the door unlocks when you press any 5th digit which is odd. The manual lock also does not work at all. The man at the front desk sent a delivery guy (we ordered food) to our door to sort out a problem with the delivery. We felt that only the workers at the hotel should know where we are staying, not a random man, since it is very easy for anyone to go to the elevators. We did not feel very safe after that. When we expressed our concern and kindly asked the man for next time to please not send anyone from outside to our room and if they can wait in the lobby, the man simply did not care and was giving us attitude. We also kindly asked if we can extend our check out time since our flight got delayed and he only extended it up to 12pm which was perfectly fine. Until the housecleaner came to our room and basically kicked us out and we had to rush leaving since we were under the impression that we had 1 more hour. When I asked the same man (this is also the same one with the delivery incident), he shrugged his shoulders. The pool guy was also very rude as well. We are kind people, I work in the restaurant industry and I never ever write bad reviews but this was honestly a bad experience. Terrible service, doors don’t lock well, did not feel safe at all. Overall, 2 stars and that’s only because of the view from our room.

Property secured and well maintained. Beach unsafe at night

The view was amazing throughout the property. I felt safe at this property. It is very walkable and is near the mall, grocery store, and many restaurants. The beach is across the street. The communication with the property management was quick and easy. I would definitely recommend booking this property.

I loved everything about the property. It was such an amazing experience to stay here because of the views, the pools and how everything was at a walking distance. Honestly I’m beyond impressed with the cleanliness, quiet and how beautiful it was. If I ever come back to Cartagena again I will definitely stay here. I highly recommend to anyone to stay here at the hotel in Cartagena. Overall the staff U-go was very good with the communication.

The apartment was very clean and the view was absolutely breathtaking. We couldn’t get enough of it. It was 3 bathrooms so it worked perfectly for our group of 6. Keep in mind that this works as an apartment and not a hotel room. Therefore, once you run out of toilet paper or need anything replenished, the building does not provide that so we needed to get our own. It wasn’t a huge challenge since there are like 4 places 2 minutes away that we could get what we needed from, including groceries and we didn’t run out until our 3rd day there. The staff was super sweet and really accommodating. The property is in a great location as well. Although we didn’t walk to the other parts of the city like Centro and Getsemaní, we took a ride-share app taxi which was like under $5 cheap, wherever we took it to because we were pretty close. Overall, a great choice for your stay in Cartagena.

Great property close to everything

The property was just as advertised. Check in, despite my lack of speaking fluent Spanish was seemless. The front desk was more than accomedating to my wife and I needs

Ubicación excelente, cerca de casa de cambio ,supermercado,cerca de las paradas de recogidos de las excursiones,excelente cominicacion con la persona encargada y muy limpio.

Love it

The property is clean and safe. It across the street from the beach. Very good location.

Needs some maintenance, but clean, modern, and safe.

Our stay in the apartment was great. The apartment has such an amazing view of the ocean. Seeing the sunset on balcony was breath taking. however the neighborhood was ok the beach was nasty garbage all over the place. the people just don’t let you enjoy vacation without hounding you to sell you something even after saying No. over all it was an ok vacation not what I expected.

the unit is nice...it is not overly luxurious but it is designed more for business travelers. In that regard, it is very nice and priced right. Very close to many different restaurant and shopping options and across the street from the beach. The communication with the hosts was tremendous, easily the best communication experience I've had with a VRBO property. Highly recommend. Also, within 2 minute walk is DKP Restaurant which is the 2nd highest rated by TravelAdvisor in Cartagena. The high ranking is well deserved.

Quick and easy check in process. The Agent efficiently and effectively communicated the details of our stay. The entire place was clean and quiet. The view is incredible. We would highly recommend and stay again.

Muy recomendable, el uber es 10mil a la ciudad amurallada, al lado hay un centenar comercial y una playa. El apartamento y el edificio como tal muy espectacular

Absolutely beautiful views from the balcony, rooftop pool is stunning. Honestly, I spent 5 amazing days in Cartagena and it may have been worth it just for the accommodations alone. My family all picked staying at the Murano Elite as one of; if not their favorite part of the vacation, which is saying something. I’ve been to 15-16 countries at this point and for the price it’s being offered, this may have been the best hotel experience I’ve had out of all those years of trips. It’s right across from the beach, which is great even if it’s the busy one with all the annoying vendors. Grocery store, even a damn 3-level shopping mail complete with a movie theatre right nearby. Very safe area, easy to walk to anything you might need and just a short Uber/taxi from the Walled City. Highly highly highly recommend staying here!

The view. The safety of the building. The clensiness.

No comment about security you can not have any guess

The best and we have a private driver that took us everywhere. His name is Andrés.

This a beautiful property, the people working in this hotel were very helpful and kind. The beach is across the street is perfect. We walked into our room and it was gorgeous!!! Colombia is such a beautiful place filled with kind people.

I was staying in apt. 3604 for a week , and I can say it’s a perfect place to rent. It’s very quiet, clean and comfortable. Rooms are big and light. The view is amazing. Area is safe, the beach is just across the street. There is a mall 2 min away where you can find pretty much everything. The building is also very clean and has front desk operating 24/7. Excellent place to stay,

Atención y comunicación profesional. Convenientemente localizado.

LOOK NO FURTHER!! This was the best hotel, even looks much better in person than the picture. I will HIGHLY RECOMMEND you to stay here. I loved everything about it. The workers were so friendly, the beach is right across, there’s breakfast places at a walking distance. JUST BOOK THE HOTEL, YOU WONT REGRET IT.

Excellent location.

Great place. Nice pool and good restaurants around.

Beautiful view and very comfortable

Apartment was exactly as described. Great view directly across from the beach, very clean, check-in was a breeze and communication was SUPER responsive. Grocery store, mall and restaurants were close by within walking distance. Would stay here again without any hesitation!!

Overall we had a great time.

Nice view, safe area and close to mall/ restaurants.

Clean rooms and nice roof top pool. I just didn't like that we couldn't invite our friends over.

It was very pleasant to be in this place. It has everything you need and the things we needed in the kitchen were quickly sent to us. The communication and attention was very very good, always timely. The apartment is just as described, it is very cozy and nice, very good air conditioning and very comfortable beds. The location is excellent.

Great place to stay, the room and view exceeded my expectations. Safe area with lots of restaurants within walking distance, and a shopping center near by.

Great apartment, spacious, clean, with a fantastic view. The 40th floor pool area/view is beautiful, and there is a lap pool and jacuzzi too. Communication was easy, and it’s an easy walk to restaurants and right across the street from the beach. Definitely recommend this place!

Communication was difficult, no support in extending check-out, even though it was offered beforehand.

The apartment was amazing, perfect views of water. The apartment had everything. Some more garbage bags needed for the week but we made it all work out. The owner was always available to answer questions. The beach isn’t nice but that’s no fault of the host

I loved staying at the Murano! Andrea was helpful and straight to the point. The unit was clean big and felt like I was at home. The view was amazing and close to the beach and taxi and restaurant. The pool was nice it had an amazing view. I had a wonderful stay and it made me want to stay longer, I highly recommend staying here easy to get in and no problems at all. 24 hours security who are always friendly. I will be back again ❤️