Hilton Santa Marta

I was a great stay in Santa Marta. Here's where I will stay every time I visit.

Everything in the hotel excellent. The personal, amenities, restaurants, rooms, installations, everything amazing.

The hotel it was beautiful in from of the beach and at night they had a live music in the rooftop The restaurant in the hotel has a good food and the buffet in the morning too.

A beautiful hotel with beautiful pools, quiet, clean beach right behind the hotel.

Amazing hotel, I would go back again

Beautiful hotel! Food was great too! Rooms were clean and the staff was all courteous and helpful! Will stay here again! Breakfast is a a must!!!

The hotel staff was the highlight of my stay, from Linda and Dangela to the guys at the rooftop bar (forgot their names). Valentina at check-in was also super service oriented which made me feel welcome. The food was also worth the price given the high quality.

Clean rooms nice staff

The hotel has everything you need in one place, the hotel is beautiful, the pools are gorgeous, make sure to catch sundown in the rooftop pool! The food was amazing! The beach, the staff gets 5 stars as well! I have no complains! will def go back and stay here!

I love The double infinity pool pools on the separate floors for options. The food was amazing and the Service was spectacular.

Great

awesome

Quality

Great vacay

Ok

Got the Breakfast package with my stay and must say it was so worth it especially the coffee. The best! The pools and rooms are fantastic. only drawback was the ice machines were not on every floor lol

All employees great service

Well located hotel in front of the beach with excellent pool facilities and a nice rooftop. Rooms were clean, spacious and well equipped. Staff was attentive at all times. The food at restaurants is of great quality, expensive yes but well prepared. Private beach with bar and public beach accesa with chairs

Ocean view was pretty. All inclusive dining was fantastic. Staff was as helpful as they could when our door failed and we were locked out for 8 hours overnight.

Everything good

The hotel was spectacular and the staff was absolutely amazing. I loved the spa.

Breakfast buffet was excellent. Beds were great very comfortable as well as the pillows

Everything was very good. Bed very confortable, accesibility to take filter water and ice. Restaurant was very good with many options

This is a new property and very elegant. The only negative comment would be that the restaurant seemed to be a bit short staffed and service was slow.

The experience was fantastic, the people were great and helpful. The installation was excellent, rooms very clean, comfortable and very spacious. Close to the beach, safe and secure. The pool and the bar were incredible and fantastic.

very happy. It met our family's needs. would stay here again

Excellent property the food is great and the service is great.. Daniel the lead bell man very helpful with any particulars

The Hotel's location was superb, you could roll out of bed onto the beach and we were a short drive away form the airport, unfortunately my family and I arrived to several issues, misinformation and shortcomings that made some aspects of our stay, awkward. The staff were super friendly but unfortunately it seems that they were either poorly trained or the hotel was extremely short staffed, ordering drinks or food took very long and then much longer to receive them. We were given some information about the facilities during checking that the rest of the staff kept consistently contradicting. Overall it wasn't a bad experience but it wasn't the best either.

I love the The ruff top! Amazing view I didn’t like the bar hours. It close at 8:00pm

The service is terr

Food was great, love the variety of fruits, it was clean and modern, staff was attentive and respectful. Love it!

I wish the AC is already turn on when I enter the room. Also the chairs and table already on the balcony.

Amazing food… service and staff

The swimming pools were great. Everything was excellent. However, keep in mind, if for whatever reason you need to make cash payments, they do not have that option, they only work with plastic.

Good overall just the blower didn’t work and the AC wasn’t working good either!

Awesome location in the Santa Marta area. Exceptional staff. Great rooms. Only 1 bad meal. Highly recommend

El hotel es excelente en todos los sentidos, el personal es increíblemente profesional,la propiedad es hermosa y muy segura! El Hilton es mi segunda casa cada vez que visito santa Marta. El servicio del restaurante es increíble, tanto Yomari como todo el personal son muy amables y profesionales. La Cómoda es una excelente, la playa muy segura , las habitaciones espectaculares,, el hotel en general es espectacular!!!

Great location an direct access to the beach. The staff is very friendly and attentive. Very clean rooms Thanks for making us to enjoy our stays.

The view in front of the beach The street to get there was kind of rough

OVER PRICED FOR THE EXPERIENCE . NOT A 5 STAR HOTEL

We had a wonderful experience at this hotel. The staff was very attentive, the food was excellent, and the breakfast was included with a huge variety of options.

Awesome stay. Staff and most of the facilities are excellent. There is not enough shade at the Terrace or 3nd floor pool areas. The rooftop terrace bar and pool area was unbearably hot. Breakfast is very good. We had a couple of bad meals but overall the food is good. I wou recommend this hotel if in the Santa Marta area.

Liked how clean it is and how friendly staff was . Hotel could use a gift shop inside

Second time here . Will come again. Pet friendly

The staff were very attentive and professional.

This is a really good hotel. Very good food, service, drinks, layout, pools on the 2d floor and rooftop (a beautiful infinity pool), on the beach, and good location. I highly recommend it and would like to go back!

Disappointing Experience – Lacking Services I stayed at Hilton expecting a relaxing and well-organized experience, but unfortunately, it fell short in some key areas. First and foremost, the beach service was practically nonexistent. There were not enough chairs or umbrellas, and no staff was available to assist with setting up or taking orders. At the restaurants are no variety and in some cases, certain items were unavailable except for the breakfast buffet. Additionally, towel service was frustrating. Towels were either unavailable or required long wait times to get replacements. It felt like the hotel was constantly running low, which is unacceptable for a resort-style property. Lastly, there was a serious lack of information provided to guests. From check-in to daily activities, we were left guessing about many things. No proper guidance on available services, and little communication from staff made it difficult to fully enjoy the stay. Overall, the location and potential of this hotel are great, but the lack of organization and basic services made the stay less enjoyable than expected. I hope management takes these concerns for improvement the experience for future guest.

Beautiful hotel right on the beach. We loved the two pool options -- second floor and rooftop. Restaurant food was good and well priced. Breakfast is not automatically included.

Average. Had a very bad experience upon arrival, however the rest of the stay was very good. The general manager of the hotel approached us and was very accesible and understanding. They need to continue to work on employee customer service development. I am a Diamond Member at Hilton and I was not aware if you make your reservation in Expedia, you do not receive the Diamond Members Benefits. At the end it was a good stay with room from improvement. I will stay at the hotel again. The staff at the Tyrona Club were amazing(Henderson) amazing person. My family really enjoyed talking to him. Efren at the lobby!!...Very good

Stay was great. At check in the rooms did not connected and were in 2 different floors. We have minors. They upgraded to ocean view option for extra money. The room they gave us did not have same size beds. We paid extra and have full size beds instead of queen beds we have requested. Also, the smoke detector has a light that flashes all night. Overall, the stay was good, but I wanted to point out that room request should be maintained with reservation previously made.

Excellent location, amenities and best staff all around

We spent four unforgettable nights at this hotel to celebrate our wedding anniversary, and the entire experience was truly exceptional. From the moment we arrived, we were impressed by the warm and welcoming service. The staff went above and beyond to make our stay special, ensuring every detail was perfect. The food was absolutely delicious, with a wide variety of exquisite dishes that exceeded our expectations. The ambiance of the hotel was elegant and relaxing, making it the perfect setting for our celebration. We couldn’t have asked for a better place to mark this special occasion!

Excellent

Excellent location, clean, friendly. Good for families, Ceviche was awesome

Nice property could be cleaner. Food could be better

Love it!

We really enjoyed our stay in Santa Marta, the hotel was very nice, clean and great facilities.

That we couldn't walk on the pathway on the beach in front of the hotel.

I had to pay extra 1.500.000 COP colombian pesos which is around 400 Usd as "tax" extra cost because of "new regulations" seroiusly!!!! rubish food and rubish juices

Loved the Spa, food options, roof top bar with DJ had a great time.

Nice and clean facilities. The noise from the upstairs bar was a bit much, specially if you are located in the upper floors.

Nice stay with a great breakfast buffet

Very nice Hotel, just doesn't have enough elevators so expect to wait a long time for elevators at peak times. Also a bit understaffed. The staff did their best and were very nice.

Nice stay. The property is beautiful and well kept

Great facilities , new and modern hotel . Easy access to beach. Excellent design of the building. Excellent food and restaurant. To improve : internal beach area , better organization. Service: most of the people doing great and very kind. Some people still to improve service quality mainly in towels beach area and people organization. The beach man with very good disposition to help and very proactive. We missed a book in the lobby and never appeared .

My Experience at this Hilton Property was a huge let down the staff was very poorly trained and staffing levels during the busiest time of year where low putting it lightly. My check in was at 3 pm and l did not see my room until 7:15 pm after a 6 hour flight. Extremely disappointed with not even a cup of coffee offered as a measure of care

This hotel is a 2.5 star. Period. I'll be fair in the review to give you a good idea why you should not stay here and instead stay at Irotama next door or somewhere else: The good: the food. Whoever is cooking is the redeemable quality of this hotel. Both restaurant and room service food was well cooked and delicious. The spa service was also exceptional. Being at the spa felt like being in a different hotel. The bad: Uff, so many. Painfully slow check-in, no recognition of Hhonor members, rooms not ready, reservation names not appearing in the system, no towels in the pool, no drinks available at the bar, no food available in the pool, damaged security box, no one answers the phone at reception, they ran out of towels, breakfast was incredibly disorganized, had to find a server to ask for eggs, hotel guests can't walk in the path front of the hotel (huh? That makes no sense) and elevators are packed and slow. It seems like small things, but these little details make a stay exceptional or horrible. You will be annoyed at some point during day one of your vacation; I guarantee it. The ugly: service is horrendous. If there were a harsher word, I would use it. The lack of training, procedures, and knowledge is evident. You will ask someone to help you, and they will forget about it two seconds later. Asking for coffee 4 times, eggs 4 times, and towels 4 times will be your experience here. The ridiculous: I've never been in a hotel that ran out of butter.

Everything was great

We got some Issues with Room service and long wait times into the hotel restaurant, the people is very nice and the Beach in front of the hotel is really good!

The property is run down. For $300 a night Hotel this is quite outrageous. The manager is very bad. He doesn't make the staff clean the windows or change the towels whether in the pool or in the room they are worn out, stained and yet put back each time apparently. The Personnel at the restaurant is slow and unmotivated. We sat each time and had to wait for 45 minutes for our order to be completed. You would imagine that for Hilton things would be different.

At the roof top pool "lifeguard" name Sebastian start blowing his whistle and yelling at me to get off the edge of the pool i was sitting,in a very rude and embarrassing way,i asked him why ,he said there is rules on the entrance,i read the rules and it is nothing on it to prohibited it..Hotel Manager should educate its employees how to treat costumers not to intimidating them..

Right on the beach with direct access from the hotel. Two infinity pools one of them is adults only great for getting away from the noise. Only thing I didn’t like was house keeping never would put new towels, complimentary water bottles were empty and never refilled the whole trip, and ac unit is tricky to use I like my room cold was a bit annoying trying to figure it out.

No towels in the room, the keys to the room did not work.

amazing

Excellent service

The staff was very friendly, attentive and accommodating. Online room service menu lacks breakfast menu description. Room service can be faster. Hotel should hire more staff during high season. Overall, I will highly recommend this location.

Very nice i love it

Nice Hotel

Great hotel - awesome spot to watch the sunset from the rooftop infinity pool. Our room was very spacious and elegant Would easily recommend this hotel to anyone…

Muy profesional todo el personal

Excellent hotel. Totally recommend it.

Poor breakfast, horrible comfort ie beds, tv cable box no patio furniture and no free water. Beds are like cement and they have no idea how to make an omelet. Example. No cheese on omelets.

Convenient and friendly staff. .

I felt safe in a clean environment, warm staff and very attentive. thank you

This is truly a 5-start hotel with excellent (English speaking!) service and amazing amenities including two pools - one that is reserved for adults only. There are two main restaurants, one with more traditional food and the other with more seafood, both are excellent. I did have one issue which was that there was some noise from a party I could hear in my 7th floor room but the reception accommodated me to move to a different part of the hotel where it was quieter.

The stay was great. Would have rated 5 but the roads to the hotel were horrible and the breakfast buffet needs more variety. The roads leading to the hotel are in need of repairs. There are potholes and it flooded when it rained. We chose the breakfast for an additional charge and it was terrible - my eggs took 30 minutes as the cook forgot our order. There aren’t that many options and it is not the equivalent to the Hilton standard. We will skip this next time. Other than that it was an ok stay.

Excellent

Check-in was delayed by a few hours, but everything else seem to go OK

Muy lindo hotel

Was wonderful

Excellent staff, excellent hospitality, truly made an effort to made me feel special and confortable. Thank you !

This is not a 5 or even a 4 star hotel if you’re well traveled you know the difference. Junior suite, room its self is decent but for $280USD a night underwhelming. A ocean view unit suite is only an ocean view when you turn to the right. Directly in front of you are apartment buildings. When you arrive you’ll be charged another $60 for breakfast. But that’s just the beginning of the comedy show about to take place during your visit. That voice in your head will constantly remind you “you paid $280 a night for this garbage” mostly for the following reasons: No lay flat bed or chairs on beach just a hard plastic table type chair. Listen to me, this is your warning, you want a beach vacation to relax but you won’t. You will be bothered every 45 seconds by a vendor peddling something , there’s more of them on that beach than actual guests. I’ve been to 60 countries. I’ve been to every beach in Colombia and this is absolutely out of control, BELIEVE ME, it’s worst than you can imagine! Food is just horrible, servers are lazy, lethargic and slow. VERY SLOW. They won’t serve you, you will have to chase them down. At any bar or Resturant in that hotel. No mini bar in your room. Not even a bottle of water. Service from everyone you encounter is subpar and just generally unfriendly. Towels are small , thin so I hope you love that sandpaper feeling towel after that sunburn you just got. 1 robe in room with 2 guests and I asked 2x for a 2nd robe for my girl… it never arrived and I gave

En general está bien pero le falta algunas cosas como agua para tomar o hacer café, jabón en el lavamanos, el balcón muy buena vista pero no hay una silla para sentarse a tomar un café o mirar el atardecer.

Very nice obvious and views

Nos gusto mucho muchas gracias por su atención santa marta es muy caliente 👏

Amazing as always

Súper servicio

Good service

Beautiful view of the ocean, would stay again

Beautiful