Selina Serenity Rawai Phuket vs Similar Hotels

Rooms repeatedly described as exceptional, spacious, comfortable and with sea views — several guests called their room a ‘slice of heaven.’

Some room quality issues including the suite not being provided and noise from the street.

Some complaints about room furnishings and lack of amenities like storage space.

Rooms were clean, but issues like mattress noise were mentioned.

Multiple guests described the resort and rooms as clean and well looked after; overall cleanliness is consistently praised.

Guests reported issues with housekeeping not providing basic amenities and noise levels suggesting cleanliness might not be prioritized.

Mention of cleanliness issues in several reviews. Rooms have noticeable mold smell.

Cleanliness was mentioned to have issues with broken mattresses and bathroom cleanliness.

Location praised for being peaceful and away from Phuket’s hustle while still close to Rawai/banana island connections and local amenities; some noted extra travel needed to get around.

Close to the beach and considered a strong pro among multiple reviews.

Location is pleasant but somewhat isolated; 1.5 hours from the airport.

The location was frequently described as very good and convenient for beaches.

Mixed reports: many reviewers called staff incredibly friendly and helpful, but there are several strong complaints about an unhelpful front desk member and one rude incident.

Numerous complaints about terrible service experiences, including unhelpful staff and incorrect charges.

Many reviews mention friendly and helpful staff, but there were some service lapses.

Staff went above and beyond to cater to needs and received positive feedback.

Consistent negative feedback on restaurant quality — bland dishes, poor-tasting smoothies and omelets prepared in an unpleasant way; food is the main weak point.

Negative experiences related to dining and food quality mentioned.

High praise for the breakfast and dining options.

Issues with restaurant food quality were serious enough to cause health concerns.

Guests enjoyed pool, gym and on-site activities (cabana, excursions); amenities are a clear highlight of the property.

Basic amenities were found lacking and breakfast selection was small.

Excellent range of amenities including pools, gym, and spa.

Amenities like the pool received good reviews, but there were minor concerns.

Multiple guests called the stay an 'absolute steal' and strongly recommended the resort for value, indicating excellent perceived value.

Guests felt pricing did not reflect the quality of service and offerings.

Overall good value with many services included for the price.

Generally good value noted, but concerns about service quality and food.