Le Merrill - Vieux Montréal

The space was good, location was excellent! The bathroom shower needs a deep cleaning and the bathroom sink drain needs to be cleared. The water was backing up a bit. Beds were comfortable, access was easy. All in all, it was a lovely stay :)

Perfect location, comfortable, spacious, clean and good communication. No noise. Dish soap, body wash/soap and shampoo was provided. NO MICROWAVE. Bed was comfortable. One of the privacy blind was broken. Traveled with my partner. We did not used our car because everything was close in distance but on our last night we did see a little mouse running across the hall way, this is the the only reason i am giving 4 stars. Aside from that the apartment was supper clean and well presented so im assuming it had to come from somewhere outside.

location is good. blinds were broken, furniture was beat up and dirty, bed was advertised as queen - it was a double. the property needs a lot of fixing up. you could hear a lot of noise especially footsteps of surrounding units. for the price i definitely wouldn’t book again. less boutique hotel and more ran-through party palace.

The location was perfect. The apartment felt comfortable and spacious. I would recommend to have coffee filters available to make coffee in the morning. I also had to purchase paper towels so that I could wipe counters clean. The bathroom shower door where the hinges were, I could see that there was water issues. That needs to be repaired and wall painted. Other than that, I really enjoyed my experience and plan on booking with this property again.

Location was great, close to many amenities and things to do and see. Space was clean and spacious and communication with staff was easy

The property was acceptably clean upon arrival. Unfortunately a few small items detracted from the property. There were multiple light bulbs not working throughout. There was no coffee maker on premises. No way to make ice. There was also a smell of sewer gasses from the bathroom at all times. The property was quiet and secure. Overall acceptable, just a few maintenance issues mostly.

Extremely close to everything. Less than 1 minute to Notre Dame. Weekend stay was good, but construction across street may be a problem during the week. Floors were sticky and bathroom faucet was loose. Oh well. Christmas store staff was very helpful with using access code to get into building. Otherwise it is a place to sleep and recharge.

Half of the lights were not working, ac was not keeping up

Great location, but several small things damaged/not working in the unit. Needs a little attention. While we would stay again because the location is good, the unit itself suffers a little. A little repair would make a big difference

Spacious apartment. Good cotton sheets. Great area in Old Port. But it was hurtin’. The bedside lamp had no plug so was useless. Lightbulbs were burnt out in many locations. Couldn’t open dishwasher. Bathroom sink didn’t drain well. Was missing dish cloth and dish towel. Was only 1 key to the apartment. Kitchen table was janky and loose. Shelves in the bathroom closet were a little busted. There was only 1 water glass, only massive wine glasses. It just had this neglected feeling. It was a shame to have such rank lighting cause it could have been so cool and vibey. I messaged them right away with these concerns and sent photos at their request but they did not come to address any of the issues. They emailed me back saying “sorry for the inconvenience” but never came. Also, one thing to note. This particular apartment is not accessible. There is one step into the building from the street, an elevator to the fourth floor but then once off the elevator you need to climb around 10 steps to get to the unit. I can’t remember if this was mentioned in the listing. I just wanted to mention it here.

This property was in a very convenient location. A nice walk from the VIA station. I went with my daughters and we walked everywhere. The restaurants the piers. It was a beautiful weekend. The property has a complete kitchen and washing machine. The separate bedroom was nice.

Proximity to the historic centre and metro.

Location is great, the apartment was well equipped and clean. I wouldn’t say it’s a hotel, is more like an apartment. Personal hygiene items( shampoo, conditioner, etc) were not provided.

Worst hotel I’ve ever stayed at. No entry code until I chased them a day before arrival. First room filthy — messy bedding, towels on floor, awful smell. Second room still dirty with hair everywhere and dingy towels. Windows faced a bright construction site all night, no parking nearby (paid expensive valet at another hotel), and constant noise from other units. Hallway/elevator smell was overpowering. Disgusting and not worth a penny.

Beautifully tall ceilings, nice features, great location - but just a few strange details: hand soap not provided, lack of bath towel hooks, so many closets but many had no shelves or hangers, toilet not secured to floor (would bang against the wall when you stood up), water damage in bathroom, had to request dishwasher and laundry pods (without those, having the dishwasher and washing machine amenities would have been pointless, and buying them while on vacation cumbersome). Also there were somehow three thermostats that I couldn't figure out how to effectively coordinate, and a mysterious bedroom light switch that seemingly operated nothing. We still enjoyed our stay, but those strange details were hard to ignore.

The location is as perfect as it gets, however this is the only pro for this property. We stayed in a room on the second floor - our AC did not work and with multiple communications and promises to fix this, after 3 days nothing was done. Having to keep our windows open was very inconvenient, bugs and loud street noise are not conducive for good sleep at night despite the cooler weather. There is no soap in the bathroom (I'm not even asking for a starter set of shampoo/conditioner) - hand soap is basic hygiene and for me a deal breaker (must we really travel with soap in our - already limited - luggage). There is not a single garbage bag in the kitchen and although you have pots and pans for a quick breakfast, not a single dish towel to be found. 3 forks in a room meant for 6 people - go figure. The list of "little things" goes on and on, but in general not a place for a family stay.

The property management was terrible. The AC did not work at all. When I called their number the very rude person told me to stop calling them about the AC not working. Multiple email messages were equally unhelpful. Our trip was ruined because we could not sleep as the apartment was hotter inside then temperatures on the side walk. No one came to change the sheets, towels or clean. Stay away from this property!!!

We asked fir a small pot and pan, were told it would be delivered by 11am the next day, which was already kind of late but we never got it.

The bathroom wasn’t clean. There was dirt clearly visible on the walls. The add said toiletries were included and they weren’t. I contacted the owner and was told they would be brought in the morning but they were not.

Terrible, terrible, terrible, all around do NOT book here even if it was the last place in MTL. This place is less “boutique hotel” and more “crime scene with Wi-Fi.” Let’s start with the ambiance: we opened the door and were immediately slapped in the face by the ghost of many cigarettes. Nothing says “relaxing getaway” like eau de ashtray. The AC? Oh, it works-if your idea of climate control involves a steady leak that turns your room into a Slip ’N Slide. We had to use a pot and two out of 6 towels to deal with the constant mess. Broken toaster, which was reported and they did nothing about it. Towels, you only get max 6 for your entire stay, of which we burned 2 to managed the AC leak. Then we were told we could get more but they never bothered to drop them off, so I either had to wait 30min for towels or go upstairs to a different unit to get more myself. The washroom, smelled of sewage the entire time we were there, and the complete absence of hand soap and hand towels. But the real highlight? The staff! Equal parts untrained and unhinged. Mention a problem and they morph into yelling banshees. Ever been scolded for politely asking about water damage? I have. I continuously asked about compensation for all the issues and disruption and they told me I would have to wait until Monday post our stay to find out. I am still waiting for a response but based on others reviews I might not get it. Bottom line, this is a horrible place and not worth all the hassle.

Great

Amazing location, close to parking garages

The cleaning crew didn’t have the room ready for check in time and forgot to leave bath towels. They were very nice, hard working people. The room was clean and the location fantastic. The air conditioning wasn’t very optimal. There was a place for a washer and dryer but no appliances, which would have been nice.

- 1 toilet roll for 4 pax. Asking for more: didn’t supply - no microwave - poor cutlery set : 4 sets , no more - poor kitchen utensils: only 1 pot - no washer pods.

Perfect location to the Vieux Port and downtown. The old building is beautiful and the loft apartment is bright, spacious & well equipped. With so much space perhaps a king bed or a pull-out couch would be a great addition. Missing kitchen towels & dish tray (we used paper towels). Extra bathroom linens and a blanket for the couch would have been appreciated. Note there is no on-site parking so you’ll have to walk with luggage from the parking lot. We found an underground lot close by for $50 for 24 hours.

Place surrounded around everything you need. Location is perfect. Apartment was quite good but floor wasn’t clean, thats a small minus. Shower is clean and good, kitchen is nice (except there are no salt oil and pepper, as everywhere) :)) Host communicate with us good and very friendly:) TV working, bed is clean, lots of space. Will come again for sure!!! 9 out of 10!

For starters the hotel was practically impossible to find. Me and my family walked around the area where the hotel was “supposedly” located at for a good 30 minutes. We even went to another hotel nearby to ask for directions and they said they didn’t know about the hotel. At one point we began to think we got scammed. Eventually we found it. It was next to a Christmas decoration store and when we walked into the Christmas decor shop to ask for help the lady working at the counter told us she gets this often. The hotel itself was okay. The corridors smelled and the rooms pillows smelled of people’s scalps. Honestly wouldn’t recommend. Not to mention how disgusting the shower was Truly an experience.

The apartments themselves are quite cute. Very European. BUT - would I recommend, NO. Property indicates elevator. There is but depending on the location of the unit there are also stairs. Details indicate no parking, but there is public close by for $25/day. Found the closest and a day is 10 hours, so a two day stay was going to be $100 without any in out privileges. Is what it is and not the properties fault, but should probably indicate where this parking garage is. We arrived with the heat wave to find air conditioning didn’t work. Temp in apt was 80 degrees. Doesn’t work with asthmatic mother. After leaving to be able to breathe, re-entry was at 82 degrees. We were offered another unit which registered at 83.3 degrees. After providing my phone number twice offering to have a conversation to walk me through the unit use, and instead being asked to take pictures and videos of the units, with no conversation we had no option but to book another hotel. Were told that the technician would be there in the morning. No technician arrived. We moved on that day. Did not spend one night of a two night stay and was refused refund. Could not open windows as there is full on construction happening across the street. Escalated through Expedia and “hotel” events were very much different to the ones I provided, of which I was able to refute as I had all emails and screenshots of conversations. Very unprofessional and hard to resolve any issues.

We like the location but the suite needs improvement…there was no toilette paper holder, no towel bars and no shower soap / shampoo shelf in the washroom…also there was no air conditioning in the suite and / or no instructions on how to operate the heat / AC controls….very frustrating…as the outdoor temperature was in the mid-30 C degrees…

Bed was not the size that was advertised. The sink in the bathroom was completely clogged and wouldn’t drain. The AC did it work & we couldn’t open the windows because it turned the heat on. The halls, elevator and lobby had cigarette and cigar smell.

This is an easy 5 star review for Le Merrill-We absolutely loved our stay and highly recommend this property for other travelers to Montreal! My daughter and I were in Montreal for the Formula 1 race weekend and we wanted a safe hotel that would be easily accessible to a metro, within walking distance to some of the beautiful sites in the old town, and that had a kitchen to make food there during our stay. Le Merrill checked all of our boxes and it was all better than we expected. The apartment was within a 5 min. walk to the metro; we could easily reach many sites, restaurants and coffee shops within steps from our front door; and the overnight parking garage was literally across the plaza. The managers were really quick to communicate and send access instructions. The place was spotless, the bed was super comfortable, and the shower had great water pressure. Everything about Le Merrill was top notch for our needs. We brought and bought groceries and saved money by cooking in the apartment after long days out. If you also like to travel like this and have easy access to all you need, Le Merrill is perfect!

The location, in the old city, is great, allowing us to walk everywhere and the unit is spacious. But this is neither a hotel nor a working apartment for even short-term stays. There is no front desk. Check in and out is via codes emailed 24 hours before--but in our case, I had to email them the night before we were to leave our home to get this information. Once on site, the only communication is via email and in our case, the management company did not always respond in a timely fashion. Moreover, the place is about 75% working--there is one towel rack, coffee maker but no coffee, no salt or pepper if you wanted to cook, no toilet paper holder, no shelves in the two large closets in the bedroom, and no laundry powder even though there is a stackable washer-dryer. The instructions for working the heating and air conditioning were obtuse at best. The bathroom drain worked poorly when we arrived and by the time we left two days later, didn't drain at all. We ran into some other guests who reported the same problem so it must be the central plumbing. Finally, I know Montreal is an expensive city but Le Merrill was quite expensive for what it was.

Our problems started at check-in. When we reached the property we found a locked door and no reception. when we called the contact number we were told we didn't have a reservation even though it was fully paid for. We finally got into the apartment almost 2 hours later, after several phone calls to the property and Hotels.com. After this fiasco, the real issue was inside the apartment, even though it was clean we found several woodlice on the bed and on the floor. Needless to say we didn't get a good night's sleep in four nights. Also, the Wifi was spotty and almost nonexistent..

Nobody on site to resolve an issue, and we had a few. The communication with the hotel through the app was very frustrating and not helpful at all. The main issue was a Mouse that greeted us one night!!!! and smaller issue to my husband's frustration, TV not working. Batteries that we bought for the remote the next day did not fix a problem. We stayed with the mouse for the next 3 days and tried to get a picture of it running as that is what we were asked to do! Apartment itself was nice, clean modern and spacious for 2 adults and 2 kids, but only has limited things for cooking. That being said, even toilet paper is limited. Great location, next to Notre Dame, close to metro, grocery , dining, coffee shops. So, if you are not ready to deal with all this, I would not recommend the place

Great location, short walk to subway, right next to the waterfront and right in the middle of Old Montreal. Note- minimal amenities. Dish soap and dishwasher provided, otherwise plan on bringing/purchasing your own hand soap, toiletries.

Great location in old Montreal. Overall, we liked the open concept of the unit, but no door between bathroom and bedroom made privacy impossible.

Close to the old Port, within easy walking distance.

I stayed here 10/23 with a group of friends and it was great! I returned 4/24 and the place had really gone downhill! Slats were missing from the beds rendering certain sides unusable for an adult, the bathroom door was unable to close as multiple screws were coming off the hinges, only 1/3 light bulbs were operational in the overhead lighting and the towel racks and toilet paper holders had been removed leaving random hardware on the wall. It clearly has not been kept up with! Other areas where I was not impressed: only 4 towels for 5 people (you can’t call and get extras), dirty dishes left in the dishwasher and there was a raging party across the hall at 1 am on a Tuesday night and while that isn’t the property’s fault, since it isn’t a normal hotel, there is no front desk to call for assistance. Overall the location is just so perfect, but it is clear they are not maintaining the property well.

We booked here for 3 nights over the Easter weekend. We didn’t receive a check in email so I had to call en route to get our check in information. When we arrived, the apartment had not been cleaned from the previous person so we called the number only to be told that the place would not be cleaned until the next day because of the time. We were given the option to have Expedia find us another place or to go upstairs to another apartment to get clean sheets and towels to make the bed ourselves. We chose that option because we had already paid for parking and didn’t want to move. The bed had broken slats on one side so it was not the most comfortable sleep but we McGyvered it enough to make it work. There were no batteries in the remote so the AC couldn’t be turned on and it was warm. Otherwise, the apartment was quite modern with lots of space. We enjoyed how close it was to everything we wanted to experience and parking ($50 a day 😳) was just around the corner. We would stay here again but we would call ahead to make sure that it is ready upon arrival. We were told we will be receiving one night’s payment returned for our troubles.

There was no remote for the Roku as advertised in the listing.-so no TV. I notified management but it was not resolved .

Recently stayed in Le Merrill - Vieux Montreal in a 3 queen bed unit. Unfortunately, there were some issues on arrival including a poor smell in the unit, the towels were damp, and one of the beds was missing bedding. We also found that one of the bed frames was missing many supporting planks. The most unfortunate part of our stay was that the host was entirely unhelpful in these matters. We reached out to them immediately upon check in to identify the issues. They repeatedly ignored my request about providing the missing bedding and made no attempts to get us fresh towels. After spending the first night cold due to the host not providing the missing bedding we reached out again to the host. Once it was clear that the host would be ignoring our request again, and would not be getting us the missing bedding for the second night we had to go purchase blankets ourselves. They offered no amount of financial compensation for the poor service and missing amenities, and did not compensate us for the blankets. I tend not to leave poor reviews unless it is really earned and in this case it certainly was. The location was good however that was the lone positive factor in my rating. This was extremely poor customer service.

Beautiful space. Tons of room. Comfy beds. Room to cook or lounge. Gorgeous big windows. Wonderful space and well located in old Montreal. Not a typical hotel. No staff. No house keeping. No front desk. No room service. No bar and no outdoor signage.

We booked the room with 3 queen beds and a kitchen. The location was great. It is right in the heart of Vieux Montreal and a short walk to the subway. It was very spacious for the 4 of us that stayed there. 6 people could comfortably stay there, so long as they would share a queen bed with someone else. One of the beds is in a separate room, so my partner and I slept there, and it provided some privacy. Our 2 children each got their own queen bed in the space shared with the kitchen. The beds, pillows, and bedding were comfortable. The kitchen was very large for a hotel room. It had a large fridge with a lower freezer, a ceramic range, a large oven, a dishwasher, and a good size sink with a sprayer faucet. There was also a toaster, electric kettle, and a coffee maker. There is also a clothing washer and dryer. There was a good amount of plates, bowls, and utensils. There was also a small pot, a medium pot, a strainer, and a cutting board. The bathroom was a very good size with a walk-in shower that could fit two people. Shampoo, hand soap, toilet paper, and towels were included. Overall, we enjoyed our stay, but we had some issues. The kitchen faucet was loose. There were very minimal supplies. No dish soap, paper towels, baking sheet, foil, or laundry detergent. There was only one dishwasher detergent, so we were only able to run it once on our 5 night stay. No lighting in the private bedroom closet, so we had to use the flashlight on our phones at night.

I would not recommend staying here. There was no toilet paper when we arrived and the management was not responsive. They said they ran out and would deliver it first thing the next morning. They never delivered it and we had to track down cleaning crew to get them to give us the toiletries we needed. While they were super responsive and slow the entire time we were there, cleaning crews entered our room before our check out time to strip beds. On top of that the building smelled weird and the halls were dirty. It was not as advertised nor worth what we paid.

Place was clean and big. Family of six fit easily. Location couldn't be better in Old Montreal with shopping, dining activities all a short walk. Only think is it's in a tough spot to unload on a busy day. Plenty of parking over at the pier (we parked for 2 days at the science museum pier no problem). I would pack light so I would just park and walk everything over. Would definitely stay there again.

Nice room, spacious with perfect location; HOWEVER, the internet was ALWAYS going out so not a place for anyone who needs to work. One of the beds had to be pieced together because the boards under the mattress were broken. There’s no desk or staff to communicate with so if there’s a problem, you won’t get a response from anyone

Nice property. Just in the middle of old Montreal close to every thing . Comfortable beds clean room. What is really needed is someone who can be contacted directly since this place do not have a front desk.

It's obvious that management don't look at feedback and act on it. Previous occupants this month mentioned that the TV remote didn't work and that there was a smell in the bathroom. Both those things were still true when we were there, so disappointing that things aren't being fixed when reported. The lighting was really poor in the flat and when we reported it we were asked to provide pictures of it, however, we never heard back and nobody came to put new light bulbs in. The smell in the bathroom was bad though - it was like a sewer smell and could be smelled from the bedroom, as it had an ensuite door access to it. Although toilet paper and shampoo were provided, there wasn't any hand soap available. It also comes with a kitchen but very little cutlery was provided, so not really ideal for cooking. The two good things I'll mention were the location and the beds, however, I don't believe that's enough to recommend the place.

The location is fantastic. Literally next to Notre-Dame with tons of dining and entertainment options. With that said. We did have 2 big issues with this property: The condition of the rooms, they need some deep cleaning and maintenance. The coffee pot was honestly gross, there was a bad smell coming from the bathroom. Also the TV remote did not have fresh batteries or a cover on it. The other problem was that there were always multiple people at the entrance waiting to get in. It was very uncomfortable because when you enter the code to open the door, they also go in the building with you and you don’t know if they are guests or what. It made us feel very uncomfortable and unsafe.

Cooling system didn't work. Smells of sulfur throughout the unit. Hope the fix this for future visitors

The location was great and the property was fairly clean and had reasonable required amenities. Communication was easy and check in process was great.

Fantastic location and extremely easy check in/out. Any communication was quickly answered.

Well equipped, clean, friendly staff, great and precise instructions for accessing the space. Space could benefit from some minor cosmetic repairs but overall, great location, cool experience.

The Le Merrill is in a fantastic location in the heart of Old Montreal. It was very clean and had the minimal kitchen and bath necessities for our stay. Be aware that our unit had no microwave or coffeemaker, but did have an electric kettle, fridge, dishwasher, and stove/oven. Cooking equipment was minimal — no pans suitable for use in an oven. Beds were comfortable and heat and A/C both worked well. The in-unit washer/dryer was nice to have. We would stay here again but come better prepared with dishwasher tablets, laundry soap and a small bottle of dish soap. I would recommend the Le Merrill.

For a property that advertises a full kitchen, this one was lacking bare essentials to be able to cook, like oil, salt, pepper, and pans large enough to cook for 2 people. The unit was ok, but really felt like an IKEA showroom in average condition. Nice looking, but poor quality and layout...

This property is a nice place. Good location

Clean, great location. When checked in, no toilet paper and dishwasher was dirty.

Great location to all the top tourist spots!

The unit was very modern and well kept. Three beds, one for each of us. Location is magnificent! Lots of shopping and dining options close by. We highly recommend Le Merrill!

There was a strong sewage smell coming from the toilet. This was on the second floor. Maybe higher floors didn't have this issue. Otherwise the room was big, clean and tidy. But the smell was awful. I don't think the property owners can do anything about it.

Great location for old Montréal.

The location is excellent! We parked and did not need our car for the rest of our stay while we visited the top tourist spots in Montreal.

Great location, lovely old building, comfortable bed. Really poor communication with host - whoever that is - we never got to speak to an actual person. No towels, toiletries, laundry powder when we arrived, old food in the fridge and a broken blind. Let the management company know who fixed the blind but nothing else. The apartment had an unpleasant smell by the door- it needs some maintenance (rotting skirting board in the shower) and the bathroom sink didn’t drain properly. Overpriced for what it is.

No toilet paper, plenty of damage to property such as the door handle to bathroom falling off, etc. Mold in the shower. The location was great.

We very much enjoyed our visit and found the place very well located. We booked the accommodation for 6 people, with 3 queen beds and we were 5 people it was a good size because we stayed outside a lot. Pros: Excellent location Good shower Great customer service (they were ready to talk when I called about check-in) Decent kitchen, I didn’t use it but seems pretty good Decent bathroom size Decent room size overall Cons: The room that’s separate is way to dark, it needs lightning not only a lamp The bathroom had it’s toilet loose - dangerous for kids and even adults The floors looked clean but our socks were discussing after walking around the room It needs hooks to hang the towels after use It needs at least 2 extra foldable stools so everyone can eat there as there’s only 4 chairs for the dinner table The pillows are HORRIBLE but that could simply be preference

Make sure to ask the staff through the app for parking options ahead of time. They were able to recommend a very close underground garage where you can leave your car for multiple days without moving it. Cost ~$19 USD / night.

The worst management I have ever known. 4pm was the check-in time. The entire property was just freshly lived when I opened the door. The cleaning was done at about 7pm. There’s no efficient communication method available—— I was reached by email and text message. Someone called from a different phone number. Then, no follow up, and no one ever replied my email. The text message number stopped work later. Additionally, I paid $100 to park my car at nearby underground garage for 2 nights. Basic and cheap furnitures are provided. This apartment is of good location. But, the cross street is under construction currently. Old Montreal is not large and really walkable. Consider other places if you don’t want to risk your valuable time.

The AC in my unit was not working, despite me following the exact directions multiple times to have it operating. The wall unit is clearly broken and despite multiple emails to the building staff, nothing was done about it other than resending me the instructions over and over. The unit was 26-28C every night and was impossible to sleep in. Beware of staying here in the summer - extremely unhelpful guest services and an uncomfortable place to stay.

Great location, confortable beds, and a spacious area for 4 adults. Despite this, we had a major issue with the thermostat and were miserable at night as the temp would not cool below 24C despite following the instructions received after messaging the property (they were very prompt with their reply) on how to set the thermostat. There is a remote unit as well as a wall unit. Remote is in F and wall unit is in C. Written instructions should be on site for guests. Our apt did not cool down and we slept with sweat dripping for 5 nights. Also, the bedroom has no vents and was hotter than the rest of the apartment In addition, the following items are needed in this apartment: Towel hooks Soap dish in shower Trash can in bathroom Extra towels if staying more than 3 nights ( we were there for 5). Better lighting Microwave The bathroom had a sewer gas smell and the apartment has limited lighting. Making the above corrections will make this place 5 star and I would book it again.

Great location close to Notre Dame. Rooms weren't very well maintained. The shower door did not have a handle (very hard to open the door), some light switches and knobs were broken. If you're a light sleeper this may not be the property for you as the walls are thin and you can hear the footsteps of those above you.

This property is very nice but there is no safe overnight parking anywhere near it. We had to park ~1/2 mile away and pay 50CAD/night to park at the Science Center. If you’re not driving, it’s a great place to stay.

Very cute and clean apartment :) Also in a great location! Ran into some trouble on arrival, on my way to Montreal my phone broke (the phone with the check in information). When arriving to the property, there is only a key pad to access the building, as I didn't have my phone, I wasn't able to get in, I tried pushing the assistant button on the key pad but nothing happened, only said attendant not available. Thankfully I was with boyfriend and we used his phone to call the hotel number from google. It took us 45 minutes to get in to the building and the guy on the phone was quite rude. Finally ended up getting a new code sent to my boyfriends phone, the place was cute and clean but still just left me unhappy after a such a long and difficult check in.

The checkin process and parking were awful. If you stay here, it is recommended to contact the staff in advance and get detailed instructions on where to park, how to enter the building and how to obtain hotel key. But the hotel or rather apartment was fantastic and very well priced. 1/2 a block from Notre Dame Cathedral and square. Dining everywhere. Tourist attractions blocks away.

We arrived around 10pm after 5 hours of trip, the weather was very hot even at night, it was 29 ‘C when we entered the room. The air conditioner was not working, so I called the front desk (which does not really exist physically) regarding this matter, but the guy at the front desk replied very impolitely and instead of giving me suggestions or admitting that he would be helping me, he told, not asked, me to reply to the message with check-in instructions, which was sent by email from Expedia that I’m unable to reply to. Failing the attempt, I called the front desk again, receiving an even more rude attitude. The room was so hot, so I decided to contact Expedia customer service and asked the agent to contact the property in behalf of me, which in the meanwhile I went to take a cold shower. The agent then told me the front desk agreed that he will assist me directly, so I gave him a call back. Before I got to speak a word, the front desk guy started with an angry voice and indicated my “way of dealing with this was unpleasant”. I’m like, man, who started all this and who refused to provide help? I’m the one who pays for your service! That night we slept with no air conditioner and had to open the windows to allow some wind. The next morning, right after 6am, the construction started outside the building and we were woke up, sweaty and tired. We had no choice but switching to another hotel, and lost the money because the property refused to offer any refund. Avoid if possible!

The location is good. The “hotel” space is poor… loose sink, missing towel hooks, no soap holder, etc, etc.

The place was great minus the bathroom. It had a very very musty smell. We had to keep the bathroom door closed and the place still had a smell.

Location great. The only recommendation would be to put some bars near the toilet and in shower to help with mobility and balance issues. Low cost with big help .

Spacious well equipped suite. Need to invest in a better mattress and access to local TV would be appreciated.

Building entrance doesn't display name of hotel nor the street number. Apartment often has a weird smell. Looked obvious places but could identify where it's from. Needs to be fixed!

Washer and dryer didn’t work. TV remote didn't have working batteries. Small bedroom didn’t have any light.

The hotel location is fantastic. You cannot beat that. Walkable area within steps from basilica and old Montreal. Great restaurants and cafes nearby. Clean, comfortable , large space and remodeled apartment with modern, cool and tasteful decor. Beds were confortable. Great towels. Full kitchen although we didn’t use it. Overall we had a great time. Cons: a noisy building construction in front of the apartment during weekdays. Weird sewer smell coming from the bathroom’s pipes sometimes during the day (not sure if related with the construction). The bathroom sink was clogged and it took forever to drain, the closet light was burnt, the night table light didn’t work, the bedroom TV didn’t work either (the living room TV did work), there was no front desk and no housekeeping during our stay. Overall we loved our time there but we recommend a basic maintenance of the facilities to make sure they work properly.

Great location in the old part of Montreal. Room was big and had a nice view of the street bellow.

Right next to Notre-Dame Basilica. Loved having 3 queen beds.

Great property and perfect location. The only problem was the washroom had some pluming issues for sure, it stunk. My family refused to shower, we bought room spray to make things better. My sisters place didn’t have that problem.

Great location

Nice location and easy parking options near by. We didn’t like that there wasn’t easy communication during our stay so issues couldn’t be resolved; there wasn’t a roku remote for the tv so you couldn’t watch anything on it, the bed duvets were stained and didn’t have covers on them only sheets on either side and the rug n head boards also had stains.

Great location, very spacious

Unfortunately the kitchen was not fully stocked. No oven mitts, no dish soap, no baking pan. There was no bottled water left for us like the listing stated and the tap water did not taste good at all. The fridge was broken and not cooling due to ice buildup and all of our groceries spoiled. Handprints all over mirrors and windows, very dusty furniture. Communication was great during our stay but afterward when I asked if there would be any compensation for our spoiled groceries I did not hear back from them. The building itself is very nice and easy access to the downtown core. Shops and bars all easily accessed. Elevator was handy to have and underground parking was close enough to walk to and from.

Very convenient location in the old quarter. Room was very spacious and well-equipped for 'living in' if so desired (range top, large refrigerator, washer/dryer, etc.). Quiet street, easy walk to a variety of restaurants, cafes, shops and other attractions. Definitely would recommend to others.