Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam

The staff, location, food, all impeccable! Our family had a great time.

Everything was amazing.

Everything

The staff were very courteous and helpful. The food was consistently excellent as well.

Absolutely everything about the hotel is excellent. But the best are the staff, and every one of them.

There was nothing particularly memorable about the property that stood out positively during my stay.

Unfortunately, my stay was not satisfactory. The service quality did not match the standards promised, and my concerns were not adequately addressed. As a result, I was forced to seek a chargeback through my payment provider. I hope the hotel improves its customer service and guest experience in the future.

Location was wonderful. The property is well maintained and clean. The staff was very warm and welcoming. Especially , Shoib at the front desk, who made extra effort to make my young kid feel comfortable. he went an extra mile for him and took him horse riding too. My son said he made a friend and while leaving also drew for him. The picnic they arranged was wonderful.

Extremely helpful and courteous staff. Go out of the way to make every guest feel special.The GM also regularly interacted with all guests. During our stay also had the pleasure of meeting the owner, Mr Burza.

The hotel has a regular shuttle to another resort on the riverside, a sister property called Heevan hotel. However, would be nice if there could be a regular shuttle to the market, which is quite a distance from the hotel.

Exceptionally beautiful and amazing property, one of the best in Kashmir and in India. 1000% percent excellent hospitality by entire staff. Would like to thank all of them for their unhindered services. Especially Sohaib front desk, Shabbir, even the staff at the entrance were so welcoming. Will surely come back again.

None to mention

Location, hospitality

Lovely property, with nice gardens and great views. Good food choices for the buffet breakfast and dinner - didn't have lunch there

Customet Service was superb and excellent. Never seen this level of service anywhere else

Exceptionally excellent,only the rates are very high

Garden

Our stay at Pine & Peak Hotel in Pahalgam was nothing short of outstanding. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine care that made us feel right at home. The highlight of our experience was the exceptional hospitality extended by the entire team, especially the Front Desk Manager, Nisar. His attentiveness, responsiveness, and willingness to go above and beyond truly stood out. Whether it was assisting with requests, ensuring a seamless check-in, or simply making sure we were comfortable throughout our stay, Nisar exemplifies what great hospitality should look like. The staff, overall, were incredibly courteous and always eager to help, creating an environment that felt both luxurious and personal. The property itself is beautiful, well-maintained, and perfectly complements the serene charm of Pahalgam. Every detail, from cleanliness to service, was handled with care. I would highly recommend Pine & Peak to anyone visiting Pahalgam, and I look forward to returning soon.

Great location but felt rooms were too congested for what it’s charged … else great location and great staff … worth visiting

Great ambience, very helpful and courteous staff, great food selection , great rooms.

The price point is quite high.

The thermostat for heating was not working. It could not be adjusted.

This was a flawless experience in every way; location, cleanliness, service, food and hospitality were all at such a level of perfection that it has become one of our favourite hotel stays of all time.

The only sad thing was that we had to leave :)))

Very friendly people and the hospitality was very good. Excellent food and location. Lovely hotel! Very nice stay.

Excellent service by the restaurant staff specially by Shoukat

Liked everything

No taste no proper spreed due to occupancy.

Chef ,food taste

Every thing, all the staff right from reception to breakfast and restaurant were A1. I wish other hotels provide service like this hotel

The location and the Garden

The staff were so wonderful and the property was so beautiful

Very comfortable. Overlooking the river. Breathtaking views of mountains and trees. Excellent service.

Nothing in particular.

Rooms are amazing, staff is super professional

We had a great stay at the property. Food met our expectations. The staff is also friendly.

We had a late check in as our flight from Delhi was delayed. We were informed by the restaurant staff that as per our package- Breakfast and Dinner is included. We were aware that Breakfast was included but were pleasantly surprised that Dinner is also included. My Husband asked the staff to check once again about this. We were re-confirmed that dinner is included. Great, so we opted for Buffet dinner that day. The next day after having our Buffet dinner, we were given a bill to sign. We were astonished and were informed that there has been a miscommunication regarding our package details. What we did not like was the way the entire thing was handled. We wanted to give feedback for the same but none of your hotel staff bothered to let us know how we could do so. We did pay our food bill (were given a 20% discount). A Brand like ITC should know how to handle situations like these. Customer was mis-informed, is this customer's fault??? A miscommunication like this ruined our expectation. Although it is a minor issue, but this could have been handled a little more professionally. Apart from this issue, everything else was well taken care of.

Liked everything- Safiya in the dining hall is a treasure

Everything was just perfect… the most important thing was heater it was just perfect… we didn’t feel cold at all. Breakfast was superb.. I would love to go again

Everything was good

This must be the best resort in Kashmir in terms of location, services & the staff response. Siraj & Fayaz of restaurant are the brightest stars. Also Surjeet & Javaid of security are the guys welcoming the guests with smile & helping them.

Nothing

Dinning and Breakfast servie was very good

check in was arduous

Landscape, view, staff

Serving staff talking and laughing in dining room. Too loud and too busy kicking with each other in dining room.

Everything

Stairs could be a challenge for elderly clients

Location

Need to renovate

Everything was excellent.

Everything was super perfect regarding this hotel. Rooms, services, staff, spa, game rooms.... everything was really great.

Location, gardens

room and bathroom are mediocre food is very ordinary Overall it’s over priced

May be the best property I have ever stayed in, nothing more to say.

Location was excellent. Breakfast was good. Staff was courteous and helpful.

My family and I stayed at this property for a couple of nights and we were very happy with our experience. The hotel is right next to a river, overlooking forests and mountains with pine trees, affording it beautiful views and a calming ambiance. The staff were polite, and we appreciated the attention that they provided to ensure that our stay was as comfortable as possible.

Good palace nd humbel staff ...nice food

The staff was pleasurable especially the open air staff towards the Garden and buffet staff...

During the hotel being decently occupied, the guests were told to wait for breakfast buffet due to table's being unoccupied.

Beautiful property tucked away from the crowd. The staff are exceptional and they try so hard to make the guests comfortable and pleased. Waseem at the reception was very helpful and provided all assistance

Nothing to mention at all

Very good ambience and pine trees all around

The location was far off. Parking was insufficient.

Great location and good hospitality.

The mid level rooms. Although they were 15000/- more expensive than the regular rooms, they were located badly. We actually chose to shift to the regular rooms because of this.

Location

Slightly pricey …staff could be slightly more engaged considering it’s a luxury property

Home away from home. The staff was courteous and helpful

Ambience

Nice location with good garden and seating arrangments to lounge amongst the Pines and see the Lidder River below. Very helpful and attentive Staff. Arif and Shahid Maqbool went out of their way to make our stay memorable.

The Pahalgam Taxi Mafia holds all tourists to ransom and the hotel as well. Also there is a constant smell of Horse Urine and Dung around the hotel entrance

Location is superb , Lider river is flowing beside the property and you can hear the sound of stream through out the day . Pune trees are in and around the property and property is remotely located , so you won’t listen any noises and breathe pollution free air. Room service and house keeping are top notch . Hotel arranges vehicles for site seeing at a reasonable cost decided by taxi association.

It’s too much over priced . There is only one restaurant in the property with limited menu . Taste is above average . Property is small . No activities other than carroms chess small pool table and table tennis . Bon fire is arranged at the charge of Rs 5000. Guests will be paying only for the location . AC does not function properly and automatically will be cut off during night .

Everything was good except sitting arrangements in the room

Sitting area should be facing towards mountains to have greater and enjoyable view for Room no 104.where I stayed. Bathroom commode should not be very near to door and washbasin. It should be rearranged.

Room and hospitality by Mr Anees ( Sits at Reception ) was top notch .

All good , hoping they complete balcony work so that guest can experience that too. Thank you

Location

Few amenities

Lovely garden and views and homely ambience

Great location, good food, excellent service!!!

Property location Breakfast and dine options Prompt service by service staff.

Following feedback 1. Provide shuttle service to and fro from the pahalgam market 2. If possible, provide rooms for the drivers so that atleast there is some means of transport available 3. Provide some evening activities like bonfire etc.. 4. The room should have Ac control to control cool and warm conditions.