Amphitrite Resort

I will not recommend this hotel. They have a lot of issue in the room. The toilet is not working, and there is no water, the wifi is very poor,it's on and off. We ask the refund any amount is appreciated since we are not comfortable due to the room problem they declined. They have no consideration mostly they have a baby with us. We moved to the other hotel to feel more comfortable.

室外环境很好

入住前一天发邮件告诉我们热水没办法提供，机器坏了要修，直到我们住完这么多天洗澡都没有热水，去前台问有什么办法，前台小姐姐说没办法，自己用房间烧水壶烧水洗澡，别人都这样，即使再次告知有同伴是生理期不能洗凉水，也还是摆摆手说没办法，也不会问是哪间房哪个客人，总之就是不管，不会再来

Beautiful pool clean water.

During our stay no hot water. Water wasn’t hot but nore was it ice cool it was cool so we were ok with it. Supposed to be fixed next month

Good staff

Hot Water problem Need renovations

Het zwembad en de kamer

Ontbijt en ontbreken van beloofde happy hour

The pool and the unlimited cocktails night over the weekends. The staff are very friendly.

I wish they have their own restaurants.

Close to the airport, pool was clean,

There was no tv, there was no hot water, there was a kettle but no coffee tea sugar or any cutlery, the room wasn't cleaned until we asked for it be cleaned, Breakfast was below good standard, with very little choice, we only had it once even though it's free, toilet paper was not able to be used in the toilet as it was against the rules to flush it.. shower screen was only half size and much of the water ended up on the bathroom floor instead of going down the hole..

big swimming pool, room balcony

no water in the bathroom in the morning, no toothbrush and toothpaste, no coffee/tea, no cutlery

ambience and relaxing

None

BREAKfast is okay & enough

Swimming pool and comfortable beds

the bathrooms are disgusting and in need of renovation. The so called ‘breakfast’ was minimal, coffee was just water based and powdered milk - you have to pay if you want another cup. Breakfast area was under cover in the lobby, and open to the elements, no good if it it raining. No ceiling fans and no pedestal fans. Slow service. The owner obviously takes the money and does not care to reinvest. 30 minute walk to Alona beach. No complimentary pick up from ferry terminal, only from airport

Amazing friendly staff

No TV, fridge didnt work, sliding doors don’t lock

One of the worst resorts I’ve ever seen. As welcome message they first tell you what you are not allowed to do and then they show you the price list of all items you could destroy in the room. They even try to rip off tourists. For a room that costs 12960 they ask online 21600 pesos. That’s just a scam. On plus everything is dirty, you can not look your room door. Please avoid this place!

The pool is a plus. Good location The staff are helpful and nice

Don't have hot water when you take shower

Breakfast was ok, we tried both american and philpine. They have wonderful mango shakes (is an add on) but worth spending money on.

Near the airport and the place is quiet and nice

Nice swimming pool and most of the time we have the pool for ourselves. The staff were helpful and they even made sandwiches for us when we had to leave the resort early.

Not very clean particularly the toilet. We have bad smell coming from the drain and there is yellow stain on the toilet bowls. No restaurant.

Location was good. Food and drinks non memorable. Pool was nice.

Bathroom doors in our unit had to be the weirdest thing I have ever seen in a Resort room. Owner or manager lurking about all the time going in and out of her private unit was weird. Staff was friendly but could tell they live in fear of the owner. Not a fun work environment I would think.

The pool and the villas are very nice, and the resort area is quiet and calm. Families with baby’s and smaller kids were put in the villas next to the pool with shallow water, and families with teens were located in there area with deeper water. We stayed in a villa with two bedrooms and to bathrooms and a living room, which was really nice when travelling with two teens on 15 and 17 years. It is easy to go to Alona beach with a Tuk Tuk - it only takes 5 minutes. There are a 7-eleven and a couple og restaurant next to the resort.

No not water in the shower for 3 days (we stayed 6 nights). The safety box did not work and the doors to the villa could not be locked properly. They promised to fixed the lock on the door, but it never happened - and it took 3 days before we had hot water in the shower. The breakfast is really simple and only one cup of juice or coffee was offered. We asked for discount because of the defects in the room, but they refused.

The breakfast was marginally fair nothing special..

There are no towels in the room. We have to wait three hours to get towels.. no TV. no tea or coffee in the room..

Staff were accommodating

They were doing construction on the rooms 9am-5pm. Breakfast was very minimal. Not much life in the place.

pool was OK but needs more water . and handrails fix tiles room was pretty big free drinks at happy hour poolside we had a villa suite .

the staff seemed not interested to help and kept complaining dirty rugs dirty couch pillows room was hot as hell when we arrived . took forever to cool off . small aircon everything was unplugged . no tea or coffee No TV !!! pillows smelled like downy super bad . messed up my sleep and sneezed all night smelly drains shower and tub outside . great unless the weather is bad . or hot . the doors don't lock right and fall off track . too much water pressure . butt washer is like a truck washer . no amenities 2 tiny water bottles . pool deck has boards sticking up all over trees need trim wider to see the uneven foot path fire extinguisher looks 100 yrs old . no restaurant lousy breakfast broken tiles in pool lack of help on arrival most snacks out of stock pages of rules is laughable . priced to high for what you get jet noise all night and day . inside its fairly loud at night . the smoke burning next door . plastics

The place is superb for the price. The front desk was accommodating explaining our perks during our stay. Unlimited cocktail was offered until 9pm on the day of our arrival. They offer free breakfast thats tasty and they made it fresh.. Although the location is a bit far from heart of Alona, it was peaceful. All rooms were surrounded by big pools. The rooms are big as well. We really had fun!

It's about 20 mins to the heart of Alona beach and the busy streets.

Great location, 5 mins away from the beach.

Not really accommodating for children, we had to ask for extra bedding for the children. We also had breakfast included but had to pay extra for children to eat breakfast if they wanted to. Our toilet was also really dirty at the back of the seat & smelt.

The rooms are nice. They are spacious and comfortable

The wifi is so slow. Even using data in that location has horrible signal. Also they did not refill the shampoo, showel gel and conditioner. Some of it were empty. . They should refill it every after guest

The staff are friendly and respectful

they charge everything. they are not very considerate of the guests. they dont allow visitors what if youre only there for a short visit but youre family cant come even for a short stay because they charge per person. We asked for our food to be heated up because there were no microwave and they charge 100 to heat it up. Very strict. not family friendly. I do not recommend this resort to families with children. Poor value for money.

The surrounding pool is large

The restaurant service is slow

The hotel has a very nice pool but unfortunately this is the only positive point of our stay. I would not recommend this hotel as it is definitely too overpriced for the quality of the room that is not sufficient.

We stayed three nights at the hotel and did not have hot water. They tried several times to repair it but at the end they just told us they could do anything as only rooms on the ground floor can have hot water. It should be specified to customers before they book their room, especially for the price of the night!!! Also, WiFi was not working at all from the room and only working at the pool. In the room, air conditioning is very strong and just above the bed so it blow on your head during the night, and the remote do not work so it’s very difficult to turn it down. Too bad also that the staff can barely speak English as we had a lot of trouble communicating with them and they usually just answered « no » to our inquiries when they didn’t understood the question. I do not recommend this hotel as it is really overpriced considering the low standard of the room and services. Also the location is quite far from the center of the town so you need to pay for transportation every time you want to go out.

Love the big rooms

There's no television

The place was quite nice and both the staff at the reception and the manager were extremely kind. The room was big and comfortable, and looked quite luxurious. We also really enjoyed using the swimming pool right outside our villa. There was a big bed, a seating area and a mini fridge with bar area. The bathroom had a bathtub and a shower. On both mornings, we didn't have time to go for breakfast (as we had to get up early), but the lady at the reception made sure we had some freshly made sandwiches and some water to go.

Even though the room looked luxurious, there were a lot of functional problems with the room. The folding doors to the bathroom were quite tricky to manage, and the water for the bathtub never got warm (which made the bathtub useless). The first time we wanted to take a shower, we noticed that the water for the shower also wouldn't heat up, so we had to tell the reception. It seemed as if they had to somehow "turn on" hot water for our villa. The design of the bathroom is also very impractical. There are pebbles all around the shower, which looks good, but the water doesn't go through, so you just end up with small puddles of water around your shower. We requested to see a villa upon arrival, and they showed us one with an open bathroom, which is a ridiculous idea in the Philippines, as you'd have issues with mosquitos the entire time. (Luckily our villa's bathroom was closed off) Another bad experience was that when we came back after our room was supposedly cleaned, we smelled poo. Apparently one of the staff had stepped in dog poo or something and didn't notice this... We had to ask them to clean our room again. The reception was very kind and apologetic about this though. And lastly, we had a villa right next to the owner's house. The owner has a dog, and that dog just barked through our entire first night. I think this was the experience that really put us off, because if there's anything you want from a hotel/resort, it's a good night's sleep.

Big room

No kettle, No coffee or tea in the room.. just any other hotel, but very expensive.. the heater itself takes time to wait…

Nice pool, you can workout if you want! Weekend days free local drinks. 100 meter from properites you find very good Japanese resoraunt and good seafood bistro(where i eat best crabs in Asia). 7 eleven is 500 m and Alona 5 min to ride with tuk-tuk. Also dive crnter the same hotel if you like learn to dive. All trips you can take from hotel. If you wanna go to the nicest beach( Dumaluan) of Palngalo. You can take tuk-tuk for 200.- and drive 6 minutes to South Palms Resort( now they changes name to Oceanicca) and buy the “dayuse tickect” for 550.- and joy the beac h and pool and restoraunt all day.

Location and not populated

Need more cleanliness

The resort was fantastic and the staff are 1st rate. Very friendly and professional. I will most definitely be staying here again and would recommend this highly resort.

I would've liked hotter water in the shower

Did not enjoy any part of this resort

This resort has zero on site facilities despite what is shown in the photos. The management treat guests poorly. It is falsely advertised on Booking dot com. Avoid this resort at all costs.

Everything

No tv and coffee in the room but it’s ok

Location and breakfast are amazing. It’s a little bit turn off, when I saw 4 big cockroaches and have as pay for cleaning after we took a shower and take a nap rather than that everything is perfect.

Paying extra is not a problem, but hoping put a little bit of consideration next time and try to make guests happy and feel comfortable.

It was so nice staying there! The staff was accommodating, the place was clean and tidy, definitely a surprise!!

A bit far from alona beach. But definitely worth the money!

We spend 2024 New Year evenings, they arrange in house fireworks. That was very fantastic 👏 👌 😀 kids enjoyed a lot.

Swimming pool, the kids enjoyed it a lot.

No free toothbrush/toothpaste for such an expensive villas. Hot shower was not working.

The phillipino staff was wonderful. The Chinese owners were horrible. Next to our room, construction was being done. They were breaking up the cement floor, 8 hours a day, with a hammer and screwdriver. Multiple workers at a time. The owner never approached us or apologized.

The Chinese owners seem to care only about their Chinese customers. Breakfast is order the night before. When we arrived for breakfast, we were basically ignored. But the Chinese customers were promptly taken care of, and their breakfast is ready as soon as they sat down. We waited for about 20 minutes and finally left without being served.

Worst Resort I've Been To! It looks good in the photos but it didn't leave up to the expectations. I paid P12000 for one night stay for 3 persons and I get the worst experience ever. The wood panels beside the pool are wobbly and can cause accidents. My mom who is a senior citizen almost slipped on the floor. There is no coffee set up in the room for the P12000 I paid! Breakfast is a measly plate of oily food. Wifi is free but super bad connection. Worst of all is the service of it's FO: Mary and Jane. I asked for the SC discount of my mom and she said they don't give discount because the owner is Chinese. I said it is mandated by law. She reasoned: "But it still depends on the company." I complained about the no coffee in the room which is a minimum requirements of DOT. They have DOT accreditation, she said. Mary replied: If you don't want to stay here, You are free to leave. Can I get a discount, she said NO. Omg! 😱What customer service. Then I told her I will report all these complaints to DOT. She said: "Okay, Go ahead..I will wait for it". I have need to do many hotels, luxury hotel and never get treatment such as this. Stay away from this resort.... 😡

Close to nightlife.

No tv,lazy staff in kitchen and very poor food when it was open.

The resort was pretty and had a lot of potential but has maintenance issues. The staff was very friendly. The beds were comfortable.

The breakfast was blah, not much to choose from. The swimup bar was not open during our entire 4 night stay. We were told we can still order drinks, and did them we were told it would be 15 mins. An hour later we checked on the drinks and were told the bartender wasn’t there. The entire stay the shower water was cold except the day we left. The Wi-Fi and power went out several times during our stay.

The Filipino staff were friendly and approachable.

1)Poor management on the front desk. We checked the smoking room option on Booking.com while booking this place but they only informed us that all rooms were non-smoking when we were already checking out. They wanted us to pay Php 10,000.00 penalty charge for smoking inside the suite. We argued not to pay since it was a lapse of the management for their poor training on their receptionists on orienting the guests ahead about their house rules while checking in. Had we known that smoking wasn't allowed, we would gladly follow the rule. I suggest that they should include a quick house rule orientation in their check-in process. They should've also coordinated with booking.com that they could not accommodate our request for a smoking room because, during our entire stay, we thought we were allowed to smoke inside since we were not informed, were not called out, and didn't receive any email regarding this. 2) We booked a good for 4 suite. At the last minute, our friend decided to join us so were 5. They overlooked this on the first day even though we entered the resort as 5 pax and when they knew we were a group of 5, they didn't initiate providing our friend an additional bed for him to sleep on but they still charged him the full amount for the excess person per length of our stay. Again, a lapse on their end but no compensation was given. Sad.

The pool is brilliant. Everything is amazingly clean. Staff smile a lot.

No information in the rooms; just a price list of what they would charge you if you stole or damaged anything from coat hangers (cheapest) to the aircon unit. Staff incompetent; my massage appointment never happened and they made the wrong breakfast for me on the second day. Grim location, with no restaurant or bar on site.

Staff was very kind and helpful. We saw them eating breakfast together in the kitchen of the dining area, and thought that they were well taken care of. The owner? let us use a cute float when we were using the pool with a child and made us really happy. The pool is very big, continuous and clean. One is 3 and 4 ft for kids and the other is 6 ft for adults, as if a therapeutic pool. Eating meals other than snacks is not allowed in the villa, showing their effort to keep it clean and bug free. Sitting area outside the villa entrance was relaxing especially at night when the pool was lit up. There’s a spa next door and it’s open until very late. Great restaurants like Giuseppe and Thai food, pasalubong store, and 7-11 are around the corner!

Everything was good, but the breakfast could have been better if brewed coffee and black tea were also available. Shower didn’t get hot unless running water for 10 minutes. Sorry for wasting precious water..

Was very close to the airport. The staff was very friendly and accommodating.

1. The villa we stayed in, its side dior couldnt be locked. 2. There was not truly hot water in the shower and sink faucet. 3. The accordion type wooden door separating the bathroom from the room was hard to manipulate open and close and was a safety hazard to one’s hands and fingers. 4. There was no phone system in the room to be able to call out or to call the front desk. 5. There was no room service or dine-in restaurant within. 6. Eating table food in the room was prohibited. 7. There was not a portable safe in the room to store valuables. 8. Many composite wooden deck slats on the pool were not properly installed or were loose and posed as trip hazards.

The staff are friendly and we love those unlimited cocktails on the pool we enjoy during our stay.

The towels

Luke warm water in shower at best. A/C not cold enough. No tv . Slow Internet

The style of the villas and pool. Its perfectly fine. The pool is well maintained and clean. The staff are friendly & helpful. I will definitely will come back.

None

I like the whole place, the staff are all helpful. The pool is clean and well maintained.

None

I like everything and the staff were all very nice and accommodating to allow us.

None

Nice pool

Very poor breakfast

The staff were excellent could not do enough for us whilst we were there.

Had to call via our mobile when we needed something, no room telephone. Swimming pool outside our Villa was too deep, a danger if you had small children. Poor food choice, no stock. Breakfast needs improvement.

Great atmosphere and very close to the airport. Also has an amazing restaurant next door (Sisa Bistro)

the pool was awesome and all staffs were so nice.

the Bathtub was not that clean

Complementary drinks and the hospitality of the staff

I like where the resort is located. The design and interior of each rooms are really great. The connecting pool 👌🏽 The hot and cold shower is superb. The breakfast offered is lit. Staffs are great.

I was expecting that there should be a bath tub in our rooms. Was really looking forward to a hot soak after a long day of touring. I’m guessing there is one offered but unfortunately not on our rooms.

Overall, I had a great experience with Amphitrite Resort. Staff was incredibly helpful, and the amenities were great. We booked 4 villas that are around the pool. The room location was wonderful. It was clean, and perfect to hang out with friends and family. We also enjoyed the free cocktail within their happy hour.

Nothing in particular.

The front desk staff and other personnel are very polite and accommodating. The rooms are clean and spacious. You can relax and enjoy the pool around the villas.

So far, the resort offers a relaxing stay.

Nice stuff. They were doing everything to please you. Very nice pool.

Nothing provided. I am not such a big fan of watching tv but i think one looked better. The policy that you are not allowed to bring food from outside and eat inside the room , but they dont provide anything else but the breakfast.. being far from alona beach they should have like a shuttle every 1-2 hours somethig.

So clean and private.

No TV on rooms.

Im not that impressed with the facilities. not that clean and i did not like the smell of the room, the stain and rust in the toilet bowl. the pool is not what i expected. and theres is no telephones in the room, when you need something to the reception you will have to go there

just fine. not saying its ugly, not saying its best

the place is nice but the amenities is bad

no tv no telephone , they provided a hot water kettle but they don’t provide tea bags no coffee no sugar no hand towels,and your not allowed to bring food or eat inside the room except for snacks. The hot water in the shower takes 45 min. to warm up.